Creating The Required Voice Menus For Dtmf - AMX SIP Communications Gateway CSG-500 Operation/Reference Manual

Creating the Required Voice Menus for DTMF

The following procedure describes how to create IVR menus on the CSG. These menus generate DTMF
events that are consumed by the Voice & Video Communications Module to facilitate the DTMF feature.
The DTMF feature allows for remote activation of control functions defined for a NetLinx Master. If a
user calls remotely into a defined extension on the CSG, the IVR menus associated with this extension
accept touch tones which pass to the running Voice & Video Communications Module on the NetLinx
Master. The module interprets the incoming tones and processes the associated action, as applicable.
There are 14 required Voice Menus to enable complete functionality of the DTMF feature.
Required Voice Menus for DTMF
Label
Press 1
Press 2
Press 3
Press 4
Press 5
Press 6
Press 7
Press 8
Press 9
Press 0
Press *
Press #
Answer DTMF
DTMF
Voice Menus cannot be completely defined until all required voice menus are defined. To create the 14
required Voice Menus, perform the following steps.
1. Open a web browser, use the IP address of the CSG to navigate to the Administrative webpage of
the CSG, and login. See the Logging On to the CSG section on page 15 for more information.
Select Voice Menus from the left pane of the browser window.
2.
CSG SIP Communications Gateway Operation/Reference Guide
Function
Generates tone for "1"
Generates tone for "2"
Generates tone for "3"
Generates tone for "4"
Generates tone for "5"
Generates tone for "6"
Generates tone for "7"
Generates tone for "8"
Generates tone for "9"
Generates tone for "0"
Generates tone for "*"
Generates tone for "#"
Voice menu which answers incoming
call
Voice Menu that waits for DTMF code
input
Telephone System Configuration
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