Call Features; Feature Codes - AMX SIP Communications Gateway CSG-500 Operation/Reference Manual

Telephone System Configuration
On this page you specify the extension for dialing the system directory, as well as announcement and search
preferences.
Settings Options
Directory
Extension
Also read the
extension number
Use first name
instead of last
name
Click Save to retain your changes or Cancel to discard them. Click Apply Changes to make the changes
available. To add or remove a user from the system telephone directory, edit the In Directory field of user's
extension accessible from the Users page.

Call Features

The Call Features tab gives you the ability to configure feature codes, call parking, application maps, and dial
options. These are explained in the following sections.

Feature Codes

The Feature Codes tab gives you the ability to define a keypress sequence which will initiate a blind transfer,
attended transfer, call park, or call disconnect.
Feature codes will only function when two channels are answered and bridged
together. They cannot be used while the remote party is ringing or in progress.
FIG. 51 Feature Codes
The checkbox must be selected for any feature for which you wish to define a custom key sequence. The
feature code options are described below.
Take care when specifying the key sequence for each feature code. The key
sequence detection will stop as soon as it finds a possible match (e.g. If you have the
key sequence for Blind Transfer set to '#' and Attended Transfer set to '#2', pressing
'#2' during a call will initiate a blind transfer instead of an attended transfer because
DTMF detection will stop after pressing '#'. An example of properly configuring two
feature codes starting with '#' would be to set the key sequence for Blind Transfer to
'#1' and Attended Transfer to '#2'.)
56
The extension to dial to access the names directory.
Select this checkbox if you would like the extension number as
well as user name to be read before presenting dialing options to
the caller.
Select this checkbox if you want to give callers the ability to
search on first name instead of last name.
CSG SIP Communications Gateway Operation/Reference Guide