AMX CSG-500 Operation/Reference Manual
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AMX CSG-500 Operation/Reference Manual

AMX CSG-500 Operation/Reference Manual

Sip communications gateway
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Download this manual See also: Installation Manual, Operation/reference Manual
Operation/Reference Guide
CSG
SIP Communications Gateway
CSG-500, CSG-544, CSG-580
C o n t r o l S y s t e m A cc e s s o r i e s
L a s t Upda t e d: 10 /1 0 /20 0 8

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  • Page 1 Operation/Reference Guide SIP Communications Gateway CSG-500, CSG-544, CSG-580 C o n t r o l S y s t e m A cc e s s o r i e s L a s t Upda t e d: 10 /1 0 /20 0 8...
  • Page 2 Products repaired under this policy will carry a ninety (90) day warranty on material and labor. • AMX will notify the AMX Authorized Partner with the cost of repair, if cost is greater than the Standard Repair Fee, within five (5) days of receipt.

  • Page 3: Safety Certification And Agency Approvals

    Safety Certification and Agency Approvals Safety US/CSA 60950 IEC 60950 AS/NZS 60950 EN 60950 Other A-Tick (Australia) CE Mark (European Union) 2002/95/EC Restrictions on Hazardous Substances (RoHS), 2005/747/EC lead free exemption (Annex C) Telecom FCC Part 68, ANSI/ITA-968-A, Including Amendment A1 and A2 AS/ACIF S002 AS/ACIF S003 PTC220...
  • Page 4 Safety Certification and Agency Approvals CSG SIP Communications Gateway...

  • Page 5: Table Of Contents

    Table of Contents Safety Certification and Agency Approvals ... iii Safety... iii Other ... iii Telecom ... iii EMC ... iii CSG SIP Communications Gateway ...1 Overview ... 1 CSG Specifications ... 2 CSG Interface... 2 Installation ...3 Unpacking the Unit ... 3 Inspecting Your Shipment...
  • Page 6 Table of Contents Telephony Options ... 27 User Configuration ... 27 Setting Codec Preferences ... 29 Conferencing ... 30 Voice Mail... 31 Voice Mail E-mail Configuration ... 35 Calling Queues ... 35 Service Providers... 38 Call Rules... 39 Creating a Call Rule ... 41 Creating a Dial Plan...

  • Page 7: Csg Sip Communications Gateway

    ID, call forwarding, call queuing, and voice mail. The CSG comes in three different models: the CSG-500, CSG-544, and CSG-580. The CSG-500 supports up to 50 users, but offers no analog lines. In addition to supporting up to 50 users, you can integrate the CSG-544 and CSG-580 to outside PSTN or POTS networks.

  • Page 8: Csg Specifications

    • 8 RJ11 ports: 4 for FXO and 4 for FXS connections (CSG-544 only) • 8 RJ11 ports for FXO connections (CSG-580 only) Note: The CSG-500 does not use analog ports. • PSN3.0 Power Supply, 3.0A, 12.0CVD (FG423-31) • CSG SIP Communications Gateway Installation Guide (93-2182-01) •...

  • Page 9: Installation

    When you unpack your unit, carefully inspect it for any damage that may have occurred in shipment. If damage is suspected, file a claim with the carrier and contact your reseller from which the unit was purchased or AMX Technical Support. Keep the original shipping container to use for future shipment or proof of damage during shipment.
  • Page 10 Installation FIG. 1 CSG - Ports/LEDs The example shown is configured with four FXO and four FXS ports, model CSG-544. Port/LED Correlation CSG SIP Communications Gateway...

  • Page 11: Understanding The Leds

    Understanding the LEDs There are 14 LEDs on the front panel of the CSG. The eight LEDs corresponding to the analog ports on the rear panel, indicate the type of interface installed. The definition of each LED and its color representation is explained below.

  • Page 12: Pin Assignments

    Installation If you press the RST CFG button, you to lose all configuration settings. Pin Assignments The following tables describe the pin assignments for the different ports on the CSG. Console Port Pinouts Description Ground (Connect to DB9 pin 5) Unused (Leave Open) Primary RxD (To CSG)

  • Page 13: Installing The Hardware

    The analog port configuration is selected when purchasing your CSG unit. 5. Connect telephones to the analog ports that are configured as FXS ports and connect phone lines to the analog ports that are configured as FXO ports. If you are using the CSG-500, you can skip this step.

  • Page 14: Mounting The Csg

    Installation Mounting the CSG FIG. 3 illustrates the proper mounting installation options for wall mounting the unit: LEDs pointing UP DO NOT point the LEDs DOWN FIG. 3 Acceptable Mounting Orientation options (wall mounting) Instructions for Wall Mounting 1. Select the area to mount the CSG unit (refer to FIG. 3). The unit should be mounted at or below eye level to properly view the LEDs.
  • Page 15 There are indicators on both the bracket and the mounting clips to show which end is the “top” to ensure correct mounting orientation (see FIG. 4). The bracket has a notched side to indicate the top of the piece. The DIN mounting clips also have two holes drilled in the top portion of the clips that indicate the top of the clip.
  • Page 16 Installation FIG. 5 illustrates the correct mounting orientation of the DIN Rail Mounting Bracket: This notch indicates the top of the bracket DIN Rail (35mm) Bracket (mounts to the CSG) FIG. 5 AC-DIN-CS3 DIN Rail Mounting Bracket - mounted on a DIN rail FIG.
  • Page 17 Installation You can also mount the CSG by attaching the mounting brackets to the bottom of the unit. FIG. 7 displays the CSG with mounting brackets attached to its underside. The bracket clamps attach to the DIN rail as shown in FIG. 5. FIG.
  • Page 18 Installation CSG SIP Communications Gateway...

  • Page 19: Configuration

    Configuration The CSG comes pre-installed with a web-based configuration tool you can use to configure your unit. This chapter gives you all the information you need to configure your CSG. For troubleshooting purposes, advanced users may alter the CSG configuration files or perform Linux console commands through the Console port.

  • Page 20: Subsequent Logons To The Csg

    Configuration Subsequent Logons to the CSG The method described above will work to log onto the configuration tool of the CSG. In addition, you can log onto the CSG using the CSG's Network port once it has been enabled. In this case, open a web browser on a computer which is located on the same network as the CSG.

  • Page 21: Administrative Options

    Configuration Administrative Options The CSG provides you with options to modify the existing elements of or add features to your system. After logging into the user interface, a variety of options displays along the top of the page. The main window for the user interface has three tabs: Admin, System, and Telephony. Clicking any of the tabs opens a menu of options for the selected tab.

  • Page 22: Change Password

    Configuration The following table lists the options on the Local Extensions page: Local Extensions Page Options Option Description Local Extension Settings Local Extensions This combo box enables you to indicate how many digits comprise an extension. First Extension This field enables you to indicate the first extension number to be Number created when you start adding user extensions.

  • Page 23: Restore Factory Defaults

    FIG. 4 Change Password page To change the administrator password, enter the new password in the Enter New Password field. Confirm the password by entering it again in the Retype New Password field. Click Accept to save the new password. Restore Factory Defaults The Restore Factory Defaults page enables you to restore the original settings to the CSG user interface as they were when you first received your CSG unit.

  • Page 24: Backup/Restore

    Configuration Backup/Restore Backup is a housekeeping option that enables you to back up your CSG settings to preserve your changes. You can access this page by selecting Back-up on the Admin tab. FIG. 6 displays the Backup / Restore Configuration page. FIG.

  • Page 25: Upgrading Firmware

    Configuration Upgrading Firmware When firmware upgrades are available, you can download and install them on the Upgrade Firmware page (see FIG. 8). You can access this page by selecting Upgrade Firmware on the Admin tab. You can upgrade firmware by HTTP URL or TFTP server. FIG.
  • Page 26 Configuration FIG. 9 Networking Configuration page - Main tab The following table lists the options on the Main tab of the Networking Configuration page: Networking Configuration - Main Tab Options Option Description Hostname This field enables you to view or change the host name of your CSG.
  • Page 27 FIG. 10 displays the WAN Network tab of the Networking Configuration page. You can access this page by selecting Network | WAN Network from the System tab. You can use the options on this tab to establish the settings that enable you to connect to the Internet, or to an internal, private network. FIG.
  • Page 28 Configuration FIG. 11 displays the IP Phones tab of the Networking Configuration page. You can access this page by selecting Network | IP Phones from the System tab. You can use the options on this tab to establish settings to access your CSG. FIG.
  • Page 29 You should not change the default values assigned to each field on the IP Phones tab unless it is absolutely necessary. FIG. 12 displays the Timezones tab of the Networking Configuration page. You can access this page by selecting Network | Timezones from the System tab. FIG.
  • Page 30 Configuration FIG. 13 Networking Configuration page - Operation Mode tab CSG SIP Communications Gateway...

  • Page 31: Global Settings

    The options on the Operation Mode tab specify operational mode settings for your CSG which can vary between countries. The following table lists the options on the Operation Mode tab of the Networking Configuration page: Networking Configuration - Operation Mode Tab Options Option Description Opermode...
  • Page 32 Configuration FIG. 14 SIP Global Configuration page After configuring the numerous options as appropriate, you can click Accept to save the settings. FIG. 15 displays the Inter Asterisk Exchange Protocol (IAX) Global Configuration page. You can access this page by selecting Global Settings | IAX from the System tab. FIG.

  • Page 33: Telephony Options

    Telephony Options The Telephony tab enables you establish all of your telephone settings such as user extensions, conference bridges, voice mail, service providers, and call queues. The following sections describe the various options on the Telephony tab. User Configuration The Users Configuration page establishes the connections from the listed extension to other systems within the CSG.
  • Page 34 Configuration User Configuration Options (Continued) Option Description E-mail This field enables you to enter an e-mail address for the extension. You must enter a valid e-mail address here if the owner of the extension wants to receive e-mail with a recording of each voice mail attached to it.

  • Page 35: Setting Codec Preferences

    User Configuration Options (Continued) Insecure Insecure in a SIP parameter used to determine peer matching. The setting determines whether an insecure connection is allowed or if authentication is required. The valid options are: • port - Select this option to match against only an IP address. This setting is useful if you have multiple endpoints behind a NAT device.

  • Page 36: Conferencing

    Configuration Conferencing Every company reaches the point of needing more people on a phone call than it can effectively include through three-way calling. CSG conference bridges enable you to include more people as well as project a professional image. A conference bridge enables you to provide music while a caller is on hold as well as give you the capability to record your conferences.

  • Page 37: Voice Mail

    Conference Room Options (Continued) Conference Room Options Play hold music This option enables you to indicate whether you want music to for first caller play for the first caller entering the conference until another caller joins. Enable caller This option enables you to indicate whether you want callers to be menu able to access the Conference Bridge Menu by accessing the asterisk (*) key.
  • Page 38 Configuration FIG. 19 Voice Mail Configuration page CSG SIP Communications Gateway...
  • Page 39 To configure the voice mail for an extension, select the extension from the available list on the left side of the page. Establish the voice mail settings for the extension, as appropriate. When you are finished, click Accept to save the Voice Mail configuration. The following table lists the options on the Conference Voice Mail Configuration page: Voice Mail Configuration Options Option...
  • Page 40 Configuration FIG. 20 Voice Menus Configuration page On this page, enter your SMTP server and port in the appropriate fields and click Accept to save the settings. Click Back to Voice Mail Configuration to return to the previous page. CSG SIP Communications Gateway...

  • Page 41: Voice Mail E-Mail Configuration

    Voice Mail E-mail Configuration On the Voice Mail Configuration page, if you indicate you want an extension to receive an e-mail with an attached voice mail recording whenever someone leaves a voice mail on the extension, you can create a template for the voice mail e-mail so the recipient receives the necessary information in the subject and body of the e-mail.
  • Page 42 Configuration FIG. 22 Queue Extension Configuration page To create a new calling queue, click New. The next available extension is automatically populated in the sequence. The system defaults to four-digit extensions, beginning with the number 6000. Then, configure the queue using the available options on the page. You can also edit an existing calling queue by selecting it from the available list.
  • Page 43 Queue Extension Configuration Options (Continued) Option Description Strategy This option enables you to choose one of the following options for transmitting calls throughout the queue: • Ring All - Rings every agent who is not on an active call when a new call arrives.

  • Page 44: Service Providers

    Configuration Service Providers The CSG generically identifies the carriers used to reach your local phone carrier, long distance carrier, or VoIP provider as service providers. The service providers may use analog lines for your carrier or IP connections for your VoIP carriers. You can assign service providers on the Service Providers page (see FIG.

  • Page 45: Call Rules

    FIG. 25 Add Service Provider dialog box - VoIP FIG. 26 Add Service Provider dialog box - Custom VoIP Selecting the Analog, VoIP, or Custom VoIP radio button changes the options listed here to accommodate the telephony being used. Once you select a provider type and configure the provider type as necessary, click Save to return to the Service Providers page.
  • Page 46 Configuration FIG. 27 Call Rules page The CSG provides six default call types. You can edit or delete each default call types by using the hypertext next to the calling rule. The table provided also identifies whether a Service Provider (trunk) has been assigned to process the calls.

  • Page 47: Creating A Call Rule

    The routing defaults for the CSG are a basic feature for the jurisdiction of calls. Calls to Canada, Guam, and the Caribbean are international, but you can reach them by dialing 1 + the area code and a seven-digit phone number, exactly like calling to another state. Similarly, calling a phone number within your area code, but to a location more than 13 miles away, is technically not a local call and will probably be billed by your carrier as a local toll, or possible even a long distance call.

  • Page 48: Incoming Calls

    Configuration FIG. 29 Create New Dial Plan dialog box 3. In the Dial Plan Name field, enter a name for the dial plan. 4. Click Save to save the dial plan and return to the Call Rule page. Incoming Calls The same pattern-making logic used for processing outbound calls can also be used for inbound calls.

  • Page 49: Voice Menus

    FIG. 31 Set Rule dialog box 3. Select an option to route from the Route drop-down combo box. You can choose from All Unmatched incoming calls or Incoming calls that match. 4. Select a service provider from the From provider drop-down combo box. No options appear if you did not set up at least one service provider on the Service Providers page (see the Service Providers section on page 38 for more information).
  • Page 50 Configuration FIG. 32 Voice Menus Configuration page Click Telephony | Voice Menus to open the Voice Menus Configuration page (FIG. 32), and select Voicemenu - Welcome. The Welcome menu consists of the following steps: Answer the call Wait ’1’ sec Play ’thank-you-for-calling’...
  • Page 51 FIG. 33 Add New Step dialog box The following table lists the available voice menu options: Voice Menu Options Option Description Answer This step is automatically added when creating a new menu. This step answers the incoming call. Authenticate This step is used to restrict access to one or more areas of your system.
  • Page 52 Configuration Voice Menu Options (Continued) Option Description Dial RingGroup This option dials a specified ring group. For example, if your menu says "Press 1 for Technical Support", the Technical Support ring group is dialed. Check Voicemail This option, as part of your voice menu, allows you to check your for Own voicemail remotely.

  • Page 53: Record A Menu

    5. Specify the actions for digits 0-9 as well as *, #, t, and i. The options available are: Disabled - The associated key is not enabled. Goto Menu - Pressing a key with this option sends the caller to a specified menu. Goto Extension - Pressing a key with this option sends the caller to a specified extension.

  • Page 54: Call Parking

    Configuration FIG. 35 Record a new voice menu dialog box The following table displays the available options on this page: Record a new voice menu Options Option Description File Name This field enables you to specify the saved name of the file to be recorded.

  • Page 55: Ring Groups

    The following table displays the available options on this page: Call Parking Options Option Description Extension to Dial This field enables you to set the extension to dial when you want for Parking Calls to park a call. What extensions This field enables you to set an extension or range of extensions to park calls on to be used for parking calls.
  • Page 56 Configuration Follow these steps to create a ring group: 1. Click the Telephony tab on the main page and select Ring Groups. The Ring Groups Configuration page opens (see FIG. 37). 2. Click New Ring Group. The Edit Ring Groups dialog box opens (see FIG. 38). FIG.

  • Page 57: Active Channels

    Configuration Active Channels The Active Channels Configuration page provides you with a remote view of the active calls and devices. It displays a snapshot of the activity of the server and can be refreshed to view the progression of calls. You can access this page by selecting Active Channels from the Telephony tab. FIG. 39 displays the Active Channels Configuration page.
  • Page 58 Configuration CSG SIP Communications Gateway...

  • Page 59: Touch Panel Configuration

    Touch Panel Configuration AMX Modero panels feature on-board Setup pages. You can use the options in the Setup pages to access panel information and make various configuration changes. The MVP-8400i, NXD-700Vi, and NXD-1000Vi panels support SIP calls, so you can use these models with your CSG. This chapter only covers the pages necessary to help you configure your touch panel for use with the CSG.
  • Page 60 Touch Panel Configuration FIG. 3 SIP Settings page The following table describes the features on this page: SIP Settings Options Option Description Back Returns you to the previous page. If you make a change on this page, the Back button appears dimmed and is unavailable until you press either Save or Cancel.

  • Page 61: Setting Up Your Touch Panel To Work With Your Csg

    SIP Settings Options (Continued) Option Description Port Number The option displays UDP the port you use to connect to the proxy server. The standard SIP port is 5060, but some providers use different ports. STUN Address This option enables you to enter the IP address or DNS name of the Simple Traversal of UDP through NATs (STUN) server.
  • Page 62 Touch Panel Configuration CSG SIP Communications Gateway...
  • Page 63 Setup Pages CSG SIP Communications Gateway...
  • Page 64 It’s Your World - Take Control™ 3000 RESEARCH DRIVE, RICHARDSON, TX 75082 USA • 800.222.0193 • 469.624.8000 • 469-624-7153 fax • 800.932.6993 technical support • www.amx.com...

This manual is also suitable for:

Csg-544Csg-580

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