Chapter 5 Faq - Dinstar DWG2001 User Manual

DWG Series GSM/CDMA VoIP Gateway User Manual
Device have been connected to network physically, but the network cannot be connected or
network communication is not normal
1) Make sure the network cable is ok or not , can through view the device WAN port or LAN
port indicator light to determine the physical connection is working or not;
2) Make sure the connected network devices (router, switch or hub) support 10M/100M
adaptive, if not, connect the Equipment directly to PC, landing WEB and in the "local
connection" Configuration interface Select the correct Ethernet Work Mode;
3) Check the Network Configuration, if the Configuration is incorrect, please re‐Configuration.
If you are using DHCP mode, check DHCP Server is working properly;
4) Check whether there is a LAN device conflict with the exists IP ADDRESS;
Equipment cannot register
If the Run LED does not flash mean unregistered
1) Check the network connection is working (see above section), whether the Configuration
is correct;
2) Check whether the LAN firewall setting is inappropriate (such whether limit the network
communication); If it is, there are two ways to try to resolve;
3) Ask network administrators to open limitation with the equipment's network
communications (it is a special equipment, not afraid of virus attacks); (2) try to enable
the equipment tunnel (through the WEB for Configuration, Also, please NOTE, open the
tunnel will impact voice quality, Please do not enable the tunnel as far as possible,
reference WEB Configuration Interface Description section);
4) Check whether the Local Network to the SIP PROXY platform network environment is
relatively poor or not, and if so, please check Local Network or contact the service
provider;
5) if go through those steps, the device still be in trouble, please contact the equipment
provider;
Chapter 5 FAQ
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