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14. Web Management - Maintenance
The UMG-2000 / UMG-2200 maintenance suit includes the following services: configure
backup/restore, software update, diagnose, and remote support request.
BACKUP/RESTORE CONFIGURE
The UMG-2000 / UMG-2200 provides the ability to backup the configuration in case of
losing the configuration when abnormal events occur. Users can backup the current
configuration to their own PC, file server etc., and avoid monotonous reconfiguration. It is
possible for the administrator to restore the configuration to an older one if some
mishandling has occurred.
UPDATE
The UMG-2000 / UMG-2200 provides to update to the latest software. The administrator
should download the latest software image from http://www.PLANET.com.tw and start the
update process manually.
DIAGNOSE
The UMG-2000 / UMG-2200 provides the mechanism of self diagnostic. The diagnostic
includes: memory test, Wireless test, PBX test, flash memory test, USB port test, storage
RAID testing, Real-time clock test, network test, and LED test. If one or more test fail,
please replace the faulty product or contact your product provider.
REMOTE SERVICE
If your UMG-2000 / UMG-2200 does not work normally, please contact your product
provider. However, you can also choose the remote service. Request the remote service
and provide a temporary login ID and password from an PLANET support engineer by
sending an email with the description of the problem and the authorized access permission.
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