Planet UMG-2000 User Manual
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Planet UMG-2000 User Manual

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Unified Office Gateway
UMG-2000
UMG-2100
UMG-2200
User's Manual
Version 1.0.0

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Summary of Contents for Planet UMG-2000

  • Page 1 Unified Office Gateway UMG-2000 UMG-2100 UMG-2200 User's Manual Version 1.0.0...
  • Page 2 PLANET. PLANET assumes no responsibility for any inaccuracies that may be contained in this User’s Manual. PLANET makes no commitment to update or keep current the information in this User’s Manual, and reserves the right to make improvements to this User’s Manual and/or to the products described in this User’s Manual, at any time without notice.
  • Page 3 Trademarks The PLANET logo is a trademark of PLANET Technology. This documentation may refer to numerous hardware and software products by their trade names. In most, if not all cases, these designations are claimed as trademarks or registered trademarks by their respective companies.

  • Page 4: Table Of Contents

    1.4.1 Front Panel ....................13 1.4.2 Rear Panel ....................14 1.5 Technical Specifications...................15 2. Installation ........................17 2.1 Hardware Installaion ..................17 2.1.1 Unpack the UMG-2000 Series ..............17 2.1.2 Choosing a Setup Location ...............17 2.1.3 Preparing for Setup...................18 2.1.4 Precautions ....................18 2.1.5 Installation Consideration................18 2.1.6 The Desktop Brackets Installation.............19...
  • Page 5 7.2 View a Volume by SMB ..................50 7.3 Updating a Volume ....................50 7.4 Deleting a Volume .....................51 7.5 Creating a Storage Volume................51 7.6 Storage Setting....................53 7.7 Storage Bakcup and Restore ................54 7.8 The Storage Log....................55 8. Web Management - PBX..................56 8.1 IP PBX Overview ....................56 8.2 IP PBX Call Setting....................58 8.3 Voice........................60...
  • Page 6 Appendix D – Scenario Example ................105 Case 1_X-Lite how to register on the UMG-2000 Series........105 Case 2_ VIP-880 VoIP Gateway how to register on the UMG-2000 Series..111 Case 3_ VIP-281GS GSM Gateway how to register on the UMG-2000....116 Case 4_ VIP-254 and VIP-360PT how to register on the UMG-2000.

  • Page 7: Introduction

    1-Port T1/E1 application. The UMG-2000 Series allows you to connect to various Internet and telephone carriers. Via the 4 / 8-Port FXO and the 1-Port T1/E1 interface, the UMG-2000 Series provides a feature-rich IP PBX system that supports seamless communications between existing PSTN/ISDN calls, analog, IP phones and SIP-based endpoints.

  • Page 8: Product Features

    1.1 Product Features IP PBX / VoIP Service SIP 2.0 (RFC3261) PSTN/ISDN Support Call-Parking, Echo Cancellation FXO/ISDN Disconnection Tone Detection QoS Support Music on Hold and Upload Music Files for MoH Telephone Conference, 3-Way Calling Voicemail to E-mail Forwards to Voicemail on No-Answer Supports Call Hold, Call Waiting Blacklist of Number Patterns Call Privilege Control, Call Log...
  • Page 9 Network Storage Service RAID 0, 5, 10, and JBOD Up to 4TB Hot-swap Disk Array Supports User Network Storage Quota Compatible Windows 2000 / XP / Vista, Mac, Linux Scheduled Auto Backup, Auto Snapshot Support User / Group Privilege ACL System Management Single Point of Management System Logging with E-mail Alert...

  • Page 10: Package Contents

    1.2 Package Contents UMG-2000 / UMG-2100 / UMG-2200 Unit x 1 AC Power Cord x 1 CD x 1 Quick Installation Guide x 1 Ear Brackets x 2 Desk Brackets x 2 Brackets Fixing Screws x 12 Plug Screws x 4 Disk Carrier Screws x 25 If any of above items are damaged or missing, please contact your dealer immediately.

  • Page 11: Application

    Highly Integrated IT Services Providing IP PBX / VoIP, Internet Security, E-mail / FAX Server, Switch, Wireless AP, and Network Storage service, the UMG-2000 / UMG-2100 Series (Use “UMG Series” to represent UMG-2000 / UMG-2100 Series at the following descriptions) features single point of management to improve IT service ability.
  • Page 12 Office Voice and Data Communication The exchange of business data and voice with high security and superior performance is in great demand. A secure channel based on SSL VPN is built for data synchronization. A private voice switching system helps to avoid local or long distance charges by exchanging voice via a secure Internet tunnel.

  • Page 13: Outlook

    1.4 Outlook 1.4.1 Front Panel Power On PWR LED Power Off Connect to Internet Internet LED Disconnect to Internet PBX function turn on PBX LED PBX function turn off Wireless function turn on WLAN LED Wireless function turn off E-mail function turn on E-mail LED E-mail function turn off Firewall/Security function turn on...

  • Page 14: Rear Panel

    1.4.2 Rear Panel Cooling Fans System cooling fans on rear panel UMG-2000 : 4 x RJ-11 (4 x FXO) Voice (P1) UMG-2100 : 1 x RJ-45 (1 x T1/E1) UMG-2200 : 8 x RJ-11 (8 x FXO) Wireless (P2) 1 x 802.11b/g/n Wireless Access Point, 2 x Antenna Detachable...

  • Page 15: Technical Specifications

    SATA support 4-Port SATA Controller (SATA I, SATA II Hard Disk) Hard Disk Hot-Swappable SATA Disk (4 x 80GB/160GB/250GB/500GB/1TB) UMG-2000: 4 x RJ-11 (4 x FXO) Voice UMG-2100: 1 x RJ-45 (1 x T1/E1) UMG-2200: 8 x RJ-11 (8 x FXO) Wireless 1 x 802.11b/g/n Wireless Access Point, 2 x RP-SMA Detachable Antenna...
  • Page 16 - Call privilege grouping - FXO/ISDN interface for PSTN/ISDN Inbound/outbound - FXO/ISDN disconnection tone detection - Caller ID detection - In-band/RFC2833/SIP-INFO DTMF translation - Music on hold (MoH), user upload MoH - Direct line Outbound - User upload IVR - Least Cost Routing (LCR) - Busy Lamp Field (BLF) - User PIN - 450 minutes for personal record...

  • Page 17: Installation

    You should inspect the box which the system was shipped in and note if it was damaged in any way before the unpacking. If the UMG-2000 Series itself shows damage you should file a damage claim with the carrier to who delivered it. Unpack the UMG-2000 Series as listed below.

  • Page 18: Preparing For Setup

    The UMG-2000 Series system was shipped with desk brackets, ear brackets, and mounting screws, so it is possible to install the UMG-2000 Series into the mounted rack or on the desk brackets. Please read following sections in its entirety before you begin the installation and follow the steps in the order given to complete the installation process correctly.

  • Page 19: The Desktop Brackets Installation

    It is strongly recommended to securely fasten the mounting rack to the floor or wall to eliminate any possibility of tipping over the rack. This is especially important if you decide to install several UMG-2000 Series chassis in the top of the rack. A brief overview of the UMG-2000 Series installation is as follows: Select an appropriate site in the rack.
  • Page 20 Mount the server into the rack. Lock the server to the rack by mounting the ear brackets to the rack.

  • Page 21: The Hard Disk Installation

    2.1.8 The Hard Disk Installation The SATA subsystem supports four hot-swappable hard drives. The SATA drives are inserted to the SATA backplane that provides power and bus termination. Note: 1. Please install at least one 80G HDD to the No.1 disk carrier before system configurations. 2.

  • Page 22: Physical Connection

    2.2 Physical Connection 2.2.1 WAN Connection Locate the WAN port on the rear panel. Connect the WAN port with the Ethernet cable. 2.2.2 LAN Port Connection There are 26 Ethernet ports on the rear panel. The port 1 to 24 are 10/100 Mbps Ethernet ports and the port 25 and port 26 are 10/100/1000 Ethernet ports.

  • Page 23: Pstn Fxo Port Connection

    2.2.3 PSTN FXO Port Connection Locate the voice port of the PSTN adapter on the rear panel. The Analog PSTN port may vary from 4 / 8 FXO ports. Connect one or more telephone cables to one of the selected FXO port. 2.2.4 ISDN T1/E1 Port Connection Locate the digital voice port of the T1/E1 adapter on the rear panel.

  • Page 24: Quick Setup Wizard

    Now that the network connection between your PC and UMG-2000 Series has been established, you must login in order to access PLANET View. Launch a web browser (for example: IE, Firefox etc.) and type the UMG-2000 Series IP address in the address bar. The default address is “http://192.168.1.1”.

  • Page 25: Welcom To Quick Start

    One selection is for “Quick Start” and the other is for “Faster Recovery UMG to UMG” which will be explained in the user’s manual. The quick start includes five steps which will lead administrator to setup the UMG-2000 Series. Check the first radio box and then click the button “Start” to continue.
  • Page 26 (X=0~9). Step 2: Activating UMG-2000 Series services The UMG-2000 Series allows the administrator to activate the service on demand. By default, all services are inactive. The administrator can activate the service in this page by checking the radio box of the corresponding service. The activated services will start up by using the default configuration after the quick start.
  • Page 27 “Next” to go to step 4 or click the button “Skip” to skip this step. AUTO DETECT ISP TYPE By clicking the button “Detect”, you can make the UMG-2000 Series to recognize the ISP type automatically.
  • Page 28 The ISP type will be detected and the result will be presented as follows. If “Network Cable Disconnected” is detected, please recheck the physical connection and repeat the action as shown in Section “WAN Connection”. There could be more than one ISP type recognized, so choose the most suitable type from the list and then click the button “Next”...
  • Page 29 MANUAL SETUP INTERNET CONFIURATION: DHCP If your ISP type is “DHCP”, choose it as your ISP type and setup the configuration. Item Description Automatically obtain the DNS address or specify the IP DNS Server Address address of the primary and secondary DNS server. MAC Address Show MAC address information.
  • Page 30 MANUAL SETUP INTERNET CONFIURATION: PPTP If your ISP type is “PPTP”, choose it as your ISP type and setup the configuration. Item Description PPTP Server Specify the PPTP server IP address. Login Name Specify the username to login to the PPTP server. Specify the corresponding password to login to the Password PPTP server.
  • Page 31 Step 4: Setting the Wireless Network This page allows the administrator to quickly setup the wireless Access Point (AP). Specify the wireless configuration and then click the button “Next” to go to step 5. Item Description Access Point (AP) Enable or disable the wireless AP service. Hide SSID Decide whether or not to make the wireless AP SSID visible.
  • Page 32 Step 5: Creating the Network Storage This page allows the administrator to quickly setup the storage. Specify the Redundant Array of Independent Disks (RAID) level and then click the button “Next” to go to step 6. Step 6: Confirmation Please recheck your input data to ensure the accurate. Click the button “Back” to make changes.

  • Page 33: Web Management - Home

    3. Web Management - Home UMG-2000 Series provides a basic chassis as the hardware platform, back-end service control software and front-end web-based GUI management tool PLANET View. This chapter gives a general description of UMG-2000 Series. 3.1 Overview The “Overview” screen presents the UMG-2000 Series system service status summary in one convenient location.

  • Page 34: Spanning Tree Protocol

    For an Ethernet network to function properly, only one active path can exist between two stations. The UMG-2000 Series uses STP on the switch (Port 1 to Port 26) to detect the loop link. If the loop occurs, the information will be presented in the “Overview”...

  • Page 35: Alert Log

    3.3 Alert Log The screen displays the UMG-2000 Series alert log list. If the administrator has assigned the alert email address, the messages will be sent to the added email address. Date: Displays the date of the alert log. Time: Displays the time of the alert log.

  • Page 36: Web Management - User

    4. Web Management - User The UMG-2000 Series provides a user based service provisioning with secured access control based on the given privilege. GROUP MANAGEMENT Group management allows the administrator to organize groups and departments similar to the organization of your company and assign different privileges to different groups. It creates a more efficient way of managing and controlling large numbers of users.

  • Page 37: Deleting A User Account

    4.2 Deleting a User Account Check the radio box and click the “delete” button. You can delete or disable the specific user account. Disabling the user account will freeze all user services without damaging the profile and data of the user. Deleting the user account will clear the entire data and profile of the user.

  • Page 38: Creating A User Account

    Account Type: Specifies either a common user or admin user privilege. The user with the admin privilege can access the GUI management pages to manage the UMG-2000 Series except the storage service. Account Status: Indicates whether the user account is in an active or suspended state.

  • Page 39: Departments And Groups

    4.5 Departments and Groups You may assemble your defined users into different groups based on different criteria. To add a new group, click the “Group” tab. The “Group Settings” screen will then appear. GROUP SETTING This section lists all the available settings of the group: Group ID: Specifies the group unique identifier.

  • Page 40: Web Management - Network

    Internet interface. The UMG-2000 Series can also works as the gateway which connects the Internet and the LAN and determines where to direct the package of data that arrive at the UMG-2000 Series.
  • Page 41 This section lists the current settings of the Internet: ISP Type: Displays the ISP type. IP Address: Displays the IP address of the WAN port of UMG-2000 Series. Subnet Mask Address: Displays the subnet mask address. Default Gateway Address: Displays the IP address of the default gateway.

  • Page 42: Internet

    LOCAL NETWORK SETTING This section lists all the available settings of the LAN: Local Server Address: Specifies the LAN IP address of the UMG-2000 Series Subnet Mask Address: Specifies the LAN subnet mask address. DHCP Server: Specifies the state of the DHCP server, enabled or disabled.

  • Page 43: Service

    The “Service” screen allows the administrator to change the setting of the network services. INTERNET SERVICES This section lists all the available settings of the WAN services: Domain Work Group: Specifies the UMG-2000 Series Windows workgroup. Network Storage: Enables or disables the network storage server (SAMBA) service.

  • Page 44: Web Management - Wireless

    (AP), multiple layers of wireless security and client blocking. STANDARD WIRELESS ACCESS POINT The UMG-2000 Series supports three task groups in 802.11 standard working groups: 802.11b/g/n. 802.11b supports data rates up to 11 Mbps, 802.11g supports data rates of at least 20 Mbps and 802.11n supports up to 300Mbps / 2T2R.

  • Page 45: Wireless Setting

    WIRELESS NETWORK This section lists all the current settings of the wireless Access Point (AP). Access Point: Displays the wireless AP service state, enabled or disabled. Hide SSID: Displays the visibility of the wireless AP SSID. Network Name (SSID): Displays the SSID of this wireless network. Wireless Mode: Displays the wireless AP supporting mode.

  • Page 46: Wireless Clients

    You cannot detect the AP if “Hide SSID” is enabled. 6.3 Wireless Clients The wireless “Clients” screen shows the wireless clients current connection to the UMG-2000 Series wireless Access Point (AP). Each connected wireless clients information is listed in a tabulated form. The following are the wireless client connection information.

  • Page 47: Wireless Mac Block List

    6.5 Wireless MAC Block List The wireless “Block List” screen displays the current block list. The administrator can unblock any or all of the computers currently prohibited to access the shared resources through the wireless AP. CREATE NEW RULE This section lists the settings to block a wireless client to access the wireless AP. MAC Address to Block: Specifies the MAC address to block.

  • Page 48: Web Management - Storage

    Independent Disks (RAID), Network Storage Server, backup/restore, and remote data synchronizing. RAID AND JBOD The UMG-2000 Series supports RAID on storage devices. A RAID device is a logical device that has physical devices underlying it. These physical devices are disk partitions. The supported RAID levels are:...

  • Page 49: Storage Overview

    It provides a consistent view of the device, but it can build a snapshot of the device on and only on the local UMG-2000 Series. Another way is building a full data copy. It is a safer method to build all your data into a ZIP file;...

  • Page 50: View A Volume By Smb

    Check the radio box “view” of the specific volume or browse to file://ip/dir (where “ip” stands for the LAN IP address of UMG-2000 Series and “dir” stands for the volume you want to access) to view the volume by the SAMBA. Note: It is recommended to add a user with the same name and password of the PC Window account to access the Network Shared Storage.

  • Page 51: Deleting A Volume

    NETWORK STORAGE Refer to Section - Creating a Storage Volume. 7.4 Deleting a Volume Select the radio button “delete” then click the “Delete” button to delete a volume. Note: All data in this volume will be deleted if the volume is deleted. 7.5 Creating a Storage Volume The Storage “Volume”...
  • Page 52 NETWORK STORAGE This section lists all the available settings for network storage. The system will backup the volume automatically only if “Auto Backup” or “Auto Snapshot” is enabled. Volume Name: Specifies the preferred Volume name. Storage Size: Specifies the capacity of this volume. Auto Backup: Allows or denies this volume to backup automatically.

  • Page 53: Storage Setting

    7.6 Storage Setting The Storage “Setting” screen enables the administrator to manage the storage backup policy. SNAPSHOT SCHEDULE This section lists all the available settings of the daily snapshot policy. Daily Snapshot: Specifies whether to allow the system to create a storage snapshot automatically or manually.

  • Page 54: Storage Bakcup And Restore

    BACKUP/RESTORE This section lists all the volumes and the available backup. Volume List: Displays all the existing volumes in the UMG-2000 Series. Backup List: Displays the date of the available backup point of a volume which is in the format of MM/DD/YYYY HH:MM:SS Backup: Specifies a volume in the volume list and backs up the volume manually.

  • Page 55: The Storage Log

    Delete and restore Backup files Select a backup file of a volume in the full backup list and then click the “Restore” button to restore the volume to the file. Click the “Delete” button to delete the backup files. Note: It is strongly recommended that the administrator to perform manually backs up to the current volume, and then restores the volume.

  • Page 56: Web Management - Pbx

    The UMG-2000 Series’s PBX allows end users to place calls using a network instead of the standard telephone infrastructure. UMG-2000 Series’s PBX manages both the Plain Old Telephone Service (POTS) and Voice over IP...
  • Page 57 PBX Call Prefix: Displays the call prefix. EXTENSION LIST This section lists all the extensions with the owner’s information in the UMG-2000 Series. Extension: Displays an extension number. Username: Displays the full name of the specific extension. R/W Privilege: Display the state of the specific extension.

  • Page 58: Ip Pbx Call Setting

    PBX Service: Enables or disables the IP PBX service Call Forwarding: Enables or disables the feature “Call Forwarding”. Enabling this feature will allow the user in the UMG-2000 Series to forward the incoming calls to another telephone. The call forwarding extension number can only be set by the individual user in the personal account web administration.(Refer to Section - Personal Account Web Administration )
  • Page 59 Stun Server: This function can help the IP PBX could working properly behind NAT. To change these settings please following your ISP information. Conference Record: Enables or disable the feature “Conference Record”. Enabling this feature will allow record conference. Voice Recording: Enables or disables the feature “Record Voice”. BLF Support: If the subscriber device (IP Phone ) also support the BLF function, the subscriber could monitor the current usage status for other subscribers.

  • Page 60: Voice

    8.3 Voice Click the “Voice” tab in the “VoIP” screen. This page could setup the Conference, Upload Music on Hold Music and IVR Voice Prompts. Conference Room This section need to select the conference room number and set room password. Music On Hold This section could upload the MP3 file for on hold music.

  • Page 61: Ip Pbx Call Rules

    8.4 IP PBX Call Rules Additional call rules (call restrictions) can be specified according to each country’s specific rules in the screen “Call Rule”. The blocking call rule setting is to restrict unexpected user calls which may result in additional costs for the business. Another call rule is to add the prefix to the external calls automatically which may help reduce the call charges.

  • Page 62: Ip Pbx Channel Setting

    The PBX “Channels” allows the administrator to see the list of the PSTN card. Hardware Type This section lists the channels of PSTN Card. The UMG-2000 will show from Channel 1 ~ Channel 4, the UMG-2100 will show from Channel 1 ~ Channel 8.

  • Page 63: Sip Trunk Setting

    Hardware Type This section lists the channels of T1/E1 Card. The T1 card will show from Channel 1 ~ Channel 24, the E1 card will show from Channel 1 ~ Channel 31. Channel List: To list all of channels. Voice Channel: According to the practical ISDN line to assign rhe voice channel here.

  • Page 64: Ip Pbx Call Reference

    Call Setting page at first. Gateway Trunk Setting UMG-2000 Series can make the off-net call either via the external voice gateway. Before you can make the successful call, you have to fill in gateway’s IP address and SIP port. FXO Trunk Setting You also could determine use which FXO port for outgoing call via LCR function.

  • Page 65: Ip Pbx Call Log

    8.8 IP PBX Call Log The “Call Log” screen enables the administrator to check all the call history. CALL RECORDS This section lists all the information of the history call records. Time: Displays the time the call occurs. From: Displays the calling number. To: Displays the called number.

  • Page 66: Web Management - Email

    Email Filtering is the Anti-Spam and Anti-Virus of email. Every email sent to or received from the UMG-2000 Series email server will be verified and filtered according to the standard rules and virus database. This will greatly reduce the potential harm to your private network.

  • Page 67: Email Overview

    9.1 Email Overview The email overview shows the current setting of the Email service. SERVICE The section lists the current settings of the email service. Email Service: Displays the state of Email services, enabled or disabled Spam Guard: Displays the state of the feature “Spam Guard”, enabled or disabled.

  • Page 68: Email Basic Setting

    Auto Update: Enables or disables the feature “Auto Update Email Virus Database”. Enable this feature if you want to make the UMG-2000 Series update the email virus database automatically. ALERT EMAIL ADDRESS This section lists all the email alert mail addresses that the UMG-2000 Series will send...

  • Page 69: Email Blacklist

    email to when the system encounters critical error. Alert Mail Receiver: Displays the alert email receiver. Add new email alert address: Specifies the alert email receiver. ADD MAIL ADDRESS TO ALERT EMAIL LIST Specify a full Email address and click the “Apply” button to add the email address to the alert list.

  • Page 70: Email Alias

    9.4 Email Alias Administrators can manage the Email alias here. Email alias is not a real email account. Instead, it is an address that forwards all emails that it has received to its email accounts. OVERVIEW This section lists all the existing email alias accounts and their numbers. Select an alias name and its numbers will be shown in the number menu.

  • Page 71: Email Forward

    DELETING AN EMAIL ALIAS Select an alias from the alias list, and then click the “Delete” button to delete the email alias. UPGRADING AN EMAIL ALIAS Select an alias from the alias list. Use the “Left” and “Right” buttons to add or remove its numbers, and then click the “Upgrade”...

  • Page 72: Email Log

    To: Displays the full address of the email receiver. Encrypted: Display whether it is an encrypted connection between the email client and the UMG-2000 Series Email server. Spam: Displays whether it is a junk mail. Virus: Displays whether a virus is existing in the mail.

  • Page 73: Web Management - Ftp

    The “FTP Server” screen allows the administrator to manage the FTP server. When adding an account to the FTP authorized list, the UMG-2000 Series will send the email with the suitable account and password information to the specified requested email and the account will expire automatically after the expiration time.

  • Page 74: Ftp Log

    FTP USER This section lists all the available settings of FTP configuration management: Requested Email: Specifies the email address of the one who requested the FTP service. Login Name: Specifies the account that is used to login to the FTP service. Password: Specifies the corresponding password.

  • Page 75: Web Server

    11. Web Server The UMG-2000 Series has support the Web Server feature, it let administrator could put the web pages into system for web services. 11.1 Web Server Overview The page “Web Server Overview” shows the current Web Server settings.

  • Page 76: Web Management - Security

    Microsoft dial-up Networking. The UMG-2000 Series provides the PPTP VPN server to build a secure link to the UMG-2000 Series from the outside of the office. It is a good choice especially for mobile and remote users who can connect to the Internet and want to securely access the office network.

  • Page 77: Security Setting

    PASSTHROUGH This section lists all the current firewall pass-through rules. IPSec Passthrough: Displays whether the “IPSec Passthrough” feature is enabled or disabled. PPTP Passthrough: Displays whether the “PPTP Passthrough” feature is enabled or disabled. L2TP Passthrough: Displays whether the “LTP Passthrough” feature is enabled or disabled.
  • Page 78 UMG-2000 Series respond to the ping request from the Internet. DMZ Server Address: Specifies the DMZ host IP address. The clients on the outside network cannot connect to the servers in the private network which are protected by the firewall.

  • Page 79: Content Filter

    12.3 Content Filter The “Content Filter” page allows the administrator to set the HTTP content filter rules and assign the trusted IP. URL SITE/KEYWORD TO BLOCK RULES This section allows for the setting of the HTTP content filter rules. Block Site: Specifies the URL site if you want to block all the content of this site. Keyword: Specifies the keyword that you wish to block.

  • Page 80: Access Control

    12.4 Access Control To control access to Internet of some services in LAN, the administrator can set the access control rules in the page “Access Control”. The specific services of the PC in LAN cannot be accessed through the Internet any more. SERVICE ACCESS CONTROL This section allows for the setting of access rules on the LAN PC.

  • Page 81: Port Forwarding

    12.5 Port Forwarding To control forward some special internet request from WAN to LAN, the administrator can set the port forwarding rules in the page “Port Forwarding”. The specific internet request can forward from WAN to LAN. SERVICE PORT forward This section allows for the setting of port forward rules.

  • Page 82: Security Log

    12.6 Security Log The “Security Log” page shows the firewall logs. SECURITY LOG This section lists all the firewall logs. Date: Displays the date of the log. Time: Displays the time of the log. Source: Displays the source IP address of the package. Destination: Displays the destination of the package.

  • Page 83: Web Management - System

    The UMG-2000 Series will display all hardware information, including: hardware version, the technical parameter of CPU, Memory, Flash, RTC, Disk etc. COMPANY PROFILE SETUP The UMG-2000 Series provides the ability to build and update the profile of the customer’s company. SYSTEM EVENT MANAGEMET The UMG-2000 Series provides the event reporting system that strives for the continued improvement product safety and reliability through the systematic collection and analysis.

  • Page 84: System Setting

    Flash: Displays the flash information. Real Time Clock (RTC): Displays the RTC information. Wireless: Displays the information of the wireless adapter. Local Network Ethernet Port: Displays the information of the switch. Internet Port: Displays the information of the WAN interface. Extension Port: Displays the information of the extension ports.

  • Page 85: System Event Log

    • The Critical event shows that the UMG-2000 Series is in critical, unrecoverable condition and cannot service any more. • The major event shows that the UMG-2000 Series encountered major error and some services cannot be used any more. • The minor event shows that some error occurred because an action or an operation has failed, however, the UMG-2000 Series is still in good state.

  • Page 86: Web Management - Branch-To-Branch

    Headquarter is a server or master mode. The UMG-2000 Series in this mode will be the master node in this group. DIVISION Division is a client or slave mode. The UMG-2000 Series in this mode will be a slave node in the group and can be managed by its headquarter. 14.1 Branch-to-Branch Setup If you want to setup up Branch-to-Branch, you must connect the UMG-2000 Series to the Internet or your private network.

  • Page 87: Remote Data Synchronization

    “1456” can call the user named user_div1 with the extension “5678” by dialing “5678” directly. If another UMG-2000 Series joins the UMG-2000 Series group as a new division and the user named user_div2 with extension 7890 is in it, the three users can call each other directly.

  • Page 88: Global User Profile

    After connection, the profile of the headquarter and its divisions will be synchronized. So far, the contact list synchronization is supported. Anyone who can access the UMG-2000 Series can get the fully detailed contract list which includes all users in the UMG-2000 Series group in user private web administration.
  • Page 89 Headquarter Location: Displays the location of the UMG-2000 Series. Headquarter Serial Number: Displays the BTB serial number. Headquarter Local Time: Displays the local time of the UMG-2000 Series. Headquarter Call Prefix: Displays the call prefix of the UMG-2000 Series. Location: Displays the location of the specific Branch.

  • Page 90: Delete A Branch

    Call Prefix: Displays the call prefix of the UMG-2000 Series. 14.9 Delete a Branch If the mode of your UMG-2000 Series is Headquarter, check the “Delete” check box in the page “Overview” and then click the “Delete” button. The selected branch will then be deleted.

  • Page 91: Branch-To-Branch Setting

    Serial Number: Specifies the BTB serial number of the allowable branch. Key: Generates the key that will be used as the authentication password when building the connection between the UMG-2000 Series and the branch. Call Prefix: Specifies the call prefix of the branch.

  • Page 92: Branch Users

    14.11 Branch Users This section shows all the user contact information in different branches. 14.12 Branch-to-Branch Log The branch-to-branch log shows the branch-to-branch history. EVENTS Date: Displays the date of the event. Time: Displays the time of the event. Description: Displays the detailed description of the event.

  • Page 93: Web Management - Maintenance

    BACKUP/RESTORE CONFIGURE The UMG-2000 Series provides the ability to backup the configuration in case of losing the configuration when abnormal events occur. Users can backup the current configuration to their own PC, file server etc., and avoid monotonous reconfiguration. It is possible for the administrator to restore the configuration to an older one if some mishandling has occurred.

  • Page 94: Software Update

    Shut Down: Shuts down the UMG-2000 Series. Restore To Manufacture Default: Restores the UMG-2000 Series to manufacture default. This will restore all configurations to default and clear all data in the disks. You must backup the configuration and important data first.

  • Page 95: Remote Service

    Requestor Mail Address: Specifies requester’s email address. Service Login Name: Specifies the username to login to your GUI and access your UMG-2000 Series via PPTP VPN. The username and password will be sent to the former email address. Service Login Password: Specifies the password corresponding to the user account.

  • Page 96: Personal Account Web Administration

    UMG-2000 Series tutorial, etc UPDATE THE USER PROFILE The UMG-2000 Series provides every user a simple platform to manage his or her personal profile and private information. Some are invisible to the administrator. It is convenient for users to update the profile in their own way.

  • Page 97: User Home Page

    16.2 User Home Page The page “My Account” shows the user profile. ACCOUNT INFORMATION This section lists the current user account settings. Username: Displays the username. Fullname: Displays the full name. Department: Displays the department/group that the user belongs to. Account Status: Displays the state of this account, active or suspend.

  • Page 98: Access To Administrator

    16.3 Access to Administrator If your account is the administrator, there will be an “Admin” button on the left. Click that button to access the UMG-2000 Series web management. Note: Only one system administrator login session is allowed at any time.

  • Page 99: Contract List

    Auto Reply Message: Specifies the auto reply message. 16.5 Contract List All users with their extensions and email addresses in the UMG-2000 Series will be listed in the page “Contact List”. CONTACT LIST Username: Displays a username.

  • Page 100: Call Reference

    16.7 Call Reference Users can get the call reference from the page “Call Reference”. Please refer to Section - IP PBX Call Reference. 16.8 Logout Click the button “sign out” in the right top corner or close the browser to logout the current session.

  • Page 101: Appendix A - Fast Recovery

    UMG” and click the “Start” button to continue. Fast Recovery Insert the four disks that you removed from the faulty UMG-2000 Series into the new system. Click the “Confirm” button and the rebuilding will be implemented. Please do not...
  • Page 102 If the following screen appears, it means the fast recovery has completed successfully. Otherwise, check the devices. After the rebuilding, the UMG-2000 Series will reboot automatically. Then the new UMG can serve normally.

  • Page 103: Appendix B - Hard Disk Hot Plug

    Appendix B - Hard Disk Hot Plug The UMG-2000 Series supports the SATA hot plug. The hot plug allows the administrator to replace the faulty device with a new one with the same model at the running time rather than rebooting the system.

  • Page 104: Appendix C - Remote Access

    Appendix C - Remote Access The UMG-2000 Series supports remote access. Administrator can access the web management remotely via secure HTTPS. From remote PC, launch a web browser (for example: IE, Firefox etc.) and type “https://ipaddress” in the address bar of browser.

  • Page 105: Appendix D - Scenario Example

    The chapter shows you the concept and command to help you configure your UMG-2000 Series through sample configuration. And provide several ways to make calls to desired destination in UMG-2000 Series. In this section, we’ll lead you step by step to establish your first voice communication via web browsers operations.
  • Page 106 *** Create your UMG-2000 user account： Step1. Please login to your UMG-2000 web-ui, and press the “Admin” button. Step2. Go to “User” page, and press the “Add User” to create the user account. Step3. Input the Username, password..., and modify the “Extension” number you want.
  • Page 107 *** Use ATA-150 to register to UMG-2000： Step1.Connecting Telephone： Using a telephone cable, connect your telephone to the Phone port of the Phone Adapter. Step2. Connecting Network and Power AC Power： Connect the included Ethernet network cable to the LAN port of the Phone Adapter.
  • Page 108 .Register Password：Same as the UMG-2000 Extension number, Ex. 5007 .Proxy：Tick the Enable .Proxy Server：Input your UMG-2000 IP Address. (5)Press the “Apply All” to apply the setting, then if success to register on UMG-2000. The “Register Status” will show the “Registered”.
  • Page 109 Also, you can see the UMG-2000 Web-UI “PBX VoIP” page, there is show the 5007 Extension is work and Registered. *** Use X-Lite to register to UMG-2000： Step1. Please download the X-Lite at X-Lite office web-page： http://www.counterpath.com/x-lite.html Step2. After download and install complete, please open the X-Lite software.
  • Page 110 Step4. Press the “Add” button to setup your SIP setting. Step5. Input the setting and press the “OK” button to apply the setting. *The Username and Password same as the UMG-2000 Extension number. Ex.5002 Step6. After setting complete, you will see the “Ready” on the X-Lite Screen.

  • Page 111: Case 2_ Vip-880 Voip Gateway How To Register On The Umg-2000 Series

    Case 2_ VIP-880 VoIP Gateway how to register on the UMG-2000 Series. *** FW & Utility version List: UMG-2000:v.3.6.5 VIP-880：2.9.9...
  • Page 112 *** Create your UMG-2000 user account： Step1. Please login to your UMG-2000 web-ui, and press the “Admin” button. Step2. Go to “User” page, and press the “Add User” to create the user account. Step3. Input the Username, password..., and modify the “Extension” number you want.
  • Page 113 Example. We used the FXS/Port 5 to register to UMG-2000 “5000” extension number. We used the FXO/Port 6 to register to UMG-2000 “5003” extension number. (3)Go to the below of page, please key-in your UMG-2000 IP-Address for connect to SIP Server.
  • Page 114 If your setting is correct, you will see the “Register” information at UMG-2000. Step2. Configuration Hotline for when outside call in to forward extension number： (1)Go to “Hot Line Setting” page. (2)Set you want to forward to extension number which port you plug the PSTN Line.
  • Page 115 (2) When you want make a outside call, just dial the 5003 number to has outside call. (3)If want call to another IP-Phone, just dial the extension number.

  • Page 116: Case 3_ Vip-281Gs Gsm Gateway How To Register On The Umg-2000

    *** FW & Utility version List: UMG-2000:v.3.6.5 VIP-281GS：3.2.4L *** Create your UMG-2000 user account： Step1. Please login to your UMG-2000 web-ui, and press the “Admin” button. Step2. Go to “User” page, and press the “Add User” to create the user account.
  • Page 117 (3) Select the “Advance Setup”. (4) Go to “VoIP Basic” page, and “VoIP Protocol Setting” select “SIP”. (5) Register FXS and GSM on the UMG-2000. Key-in the UMG-2000 extension number and password. (the default extension password same as extension number)
  • Page 118 Example. We used the FXS to register to UMG-2000 “5000” extension number. We used the GSM to register to UMG-2000 “5001” extension number. (3)Go to the below of page, please key-in your UMG-2000 IP-Address for connect to SIP Server. Domain/Realm：UMG-2000 IP-Address or Domain name.
  • Page 119 Step2.Configuration the GSM Setting： (1) Select the “GSM Setup”. (2)Go to “GSM Parameter” page. (3)If your PIN Card had set password, please “PIN Code Protection” select “Enable” and key-in your password. (4)Choose your “GSM Frequency”. (5)After setting complete, press the “Apply” button and click the “Save Confighuration”.
  • Page 120 (6)Go to “System Administration” page. (7)Go to “System Information” for check your GSM is success connect. Step3. Configuration the prefix number for auto select PSTN Line or GSM Line when had outside call： (1)Go to “PSTN Dialplan” page. (2)Set the prefix number for choose PSTN Line outside call. Example.
  • Page 121 (4)Go to “GSM Dialplan” page. (5)Select “GSM Dial Termination Key”. (6)Set the prefix number for choose GSM Line outside call. Example. We use prefix number “09” for choose GSM Line outside call. (7)After setting complete, press the “Apply” button and click the “Save Confighuration”. Step4.Configuration Hotline for when outside call in to forward extension number：...
  • Page 122 After setting complete： (1)When use phone call “2xxxxxx”, then will auto choose PSTN Line to outside. (2)When use phone call “09xxxxxx”, then will auto choose GSM Line to outside.
  • Page 123 (3)Use IP Phone to call outside by PSTN Line. (4)When call form outside to PSTN Line, that will forward to your extension number 5002.
  • Page 124 (5)Use IP Phone to call outside by GSM Line. (6)When call form outside to GSM Line, that will forward to your extension number 5003.

  • Page 125: Case 4_ Vip-254 And Vip-360Pt How To Register On The Umg-2000

    *** FW & Utility version List: UMG-2000:v.3.6.6 VIP-254T/PT:V1.0.2 VIP-360PT: 2.0002 *** Create your UMG-2000 user account： Step1. Please login to your UMG-2000 web-ui, and press the “Admin” button. Step2. Go to “User” page, and press the “Add User” to create the user account.
  • Page 126 Step3. Input the Username, password..., and modify the “Extension” number you want. After setting complete, please press the “Apply” to apply the configure.
  • Page 127 *** Use VIP-254 to register to UMG-2000： Step1. VIP-254 will prompt for logon username/ password, please enter: root / No password to continue machine administration. *The default IP address of ATA is 192.168.0.1. You also could open your web browser, and insert http://192.168.0.1 in the address bar on...
  • Page 128 .User Name：Input the name you want, Ex. 5002 .Register Name：Same as the UMG-2000 Extension number, Ex. 5002 .Register Password：Same as the UMG-2000 Extension number, Ex. 5002 .Proxy Server：Input your UMG-2000 IP Address. (4)Press the “Apply All” to apply the setting, then if success to register on UMG-2000.
  • Page 129 Also, you can see the UMG-2000 Web-UI “PBX VoIP” page, there is show the 5002 Extension is work and Registered.
  • Page 130 *** Use VIP-360PT to register to UMG-2000： Step1. VIP-360PT will prompt for logon username/ password, please enter: admin / 123 to continue machine administration. *The default IP address of ATA is 192.168.0.1. You also could open your web browser, and insert http://192.168.0.1 in the address bar on your web browser to logon VIP-360PT web configuration page.
  • Page 131 (3)Press the “Apply” to apply the setting, then if success to register on UMG-2000. The “Register Status” will show the “Registered”. Also, you can see the UMG-2000 Web-UI “PBX VoIP” page, there is show the 5003 Extension is work and Registered.

  • Page 132: Case 5_ How Do You Setup A Vpn With Umg-2000 Series

    Case 5_ How do you setup a VPN with UMG-2000 Series. *** FW & Utility version List: UMG-2000:v.3.6.6 *** Create your UMG-2000 internet： Step1. Please login to your UMG-2000 web-UI, and press the “Admin” button.
  • Page 133 Step2. Insert your “Internet” Step3. Insert your “Local Network”...
  • Page 134 Step4. Check enable in the “PPTP VPN Server” Step5. Double check your setting...
  • Page 135 *** Create your UMG-2000 user account： Step1. Go to “User” page, and press the “Add User” to create the user account. Step2. Double check your setting and make sure “Enable” PPTPVPN...
  • Page 136 *** Create your PCs a new connect： Step1. Go to start→setting→Network Connections Step2. press “Create a new connection” Step3. Press “Next”...
  • Page 137 Step4. Check “Connect to the network at my workplace ” and press “Next” Step5. Check “Virtual Private Network connect” and press “Next”...
  • Page 138 Step6. Insert your company name Step7. Insert your UMG-2000 internet IP address(Static-IP)
  • Page 139 Step8. Check “Add a shortcut to this connect to my desktop” and press “Finish” Step9. Insert your User name and Password (the same UMG-2000 user account ) Step10. Display connect to UMG-2000 and check it...
  • Page 140 Step11. Key Local IP address in the browser, you can go in management page.

  • Page 141: Case 6_ How To Use Lcr Function On Umg-2000 Series

    Case 6_ How to use LCR function on UMG-2000 Series *** FW & Utility version List: UMG-2000: v3.6.81 IPX-300: v2.1.9 VIP-480FO: v3.0.8 VIP-281GS: v3.2.4 VIP-360PT: v2.0002 VIP-560PT: v2.0.3.2-809 *** Create your UMG-2000 user account： Step1. Please login to your UMG-2000 Web-UI, and press the “Admin” button.
  • Page 142 Step3. Input the Username, password..., and modify the “Extension” number you want. After setting complete, please press the “Apply” to apply the configuration. *** Enable LCR, create SIP Trunk and setup LCR settings on UMG-2000： Step1. Go to “PBX VoIP” page, and press the “Call Setting” to enable LCR function.
  • Page 143 Step3. To press the “LCR” to setup LCR settings. Gateway Trunk Setting: UMG-2000 can make the off-net call either via the external voice gateway. Before you can make the successful call, you have to fill in gateway’s IP address and SIP port.
  • Page 144 Step1. Login to VIP-480FO Web-UI, and go to the “Dialing Plan” page. To add an Incoming Dial Plan. Incoming no.:72x, when the subscribers of UMG-2000 dial the number start by 72, this call will send to VIP-480FO. Length of Number: 3~16, to define the total number length.
  • Page 145 Step1. Login to IPX-300 Web-UI, and go to the “IP PBX Setup >> SIP Extension Setup ” page. To add 2 extensions for VIP-360PT and UMG-2000 registrations. Step2. To setup the VIP-360PT register to IPX-300 as ext.100, and VIP-560PT register to UMG-2000 as ext.5001.

This manual is also suitable for:

Umg-2100Umg-2200

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