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NVS480R User's Guide
6.2. Troubleshooting
• In the NVS480R's viewing mode, neither channel name nor video is displayed, and eventually a
timeout message appears.
Check the power and network connection of the NVS480R.
To check if the network is properly operating, open the browser and try to connect to any server.
Example- http://www.InscapeData.com
Or open the MS-DOS Prompt and type the following.
ping www.InscapeData.com
Then press Enter. If you see the "
properly. To check if the NVS480R is connected, open the MS-DOS Prompt and type the following.
ping [the IP of the server]
Example- ping 192.168.1.112
If you see the
"Reply from
If you do not see a Reply message, check if the network cable and power cable are properly
connected.
• The name of the channel on the NVS480R is displayed but there is no video.
Check if there is an input video source to the channel. Then check if there is a wall in the network, and if the
network is NAT type.
In case there is a firewall in the network:
Please refer to "Firewall" Application Notes in the CD.
If the network is NAT type, you need port mapping.
Please refer to the "IP sharing device" Application Notes in the CD.
2. After Successfully Connecting to the NVS480R
• Video movement is slow.
In the Basic Setup of Admin Mode, lower the "Quality". High quality means more data. You can
also set the "Max. Bandwidth" to a higher value. But this value must be lower than the maximum
upload speed of your network. For example, if the maximum uploading bandwidth of the network is
Reply from
..." message it means that the network is working
..." message, it means that the server is properly connected.
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