Feature Highlights - Splicecom PCS 560 User Manual

PCS 560 User Manual

Feature Highlights

Access to the System Database
Your PCS 560 gives you access to a database of information stored on your maximiser system
that provides directories of telephone numbers to help you to quickly and easily make and
transfer calls.
Parking a Call
All calls received can be put on hold and the call remains in your control. However another
way to place a call on hold is to park the call into one of the system areas that allow your
colleagues to easily pick up the call and in the meantime you are able to continue with other
calls.
Favourites
As well as access to a directory of telephone numbers stored on the telephone system's
database you can also have your own list of "favourite" numbers that you regularly call or
transfer calls to. Your Favourites will also act as Busy Lamp Fields indicating when internal
extensions are engaged or receiving calls and allow you to pick up a call ringing on a
colleague's extension.
Call Recording
Your PCS 560 gives you the ability to manually instigate personal call recording allowing you
to record your calls as and when required. Each call recording can be saved as a voicemail
message and therefore easily accessed or saved in a centralised file.
Voicemail
The SpliceCom maximiser system provides standard voicemail functionality allowing your
callers to leave a message and your PCS 560 allows you to easily manage these messages.
Viewing Notes during a call
During the process of a call you can view notes related to that call or to the contact the call
was made to or received from. The note might have been added when the call was originally
received by, for example, the receptionist before transferring the call to you and may give
details of the nature of the call helping you to deal with the call proficiently. If the call is
received from or made to an external number stored on the central database you can view
the notes previously saved with this contact.
Hot Desking
If you share your PCS 560 with other colleagues you can log in using your own extension
number and access code so that you can use your own settings and be identified with your
name when you make and receive calls.
5 Series/V3.2/0708/1 2 Introduction
PCS 560 User Manual