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Norstar Compact ICS 6.0 Manual

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Compact ICS 6.0
System
Coordinator
Guide
Norstar and Meridian are trademarks of Nortel Networks
© Copyright Nortel Networks 2002
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1-800-4 NORTEL
www.nortel.com/norstar
P0992670 03
Printed in Canada

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Summary of Contents for Norstar Compact ICS 6.0

  • Page 1 Return to Menu Compact ICS 6.0 System Coordinator Guide Norstar and Meridian are trademarks of Nortel Networks © Copyright Nortel Networks 2002 1-800-4 NORTEL www.nortel.com/norstar P0992670 03 Printed in Canada...

  • Page 3: Table Of Contents

    Sorting calls by distinctive ring patterns 43 Answering calls at a prime telephone 43 Using a central answering position (CAP) module 44 Customizing your CAP module 45 Monitoring telephones with the CAP module 45 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 4 Creating a conference by releasing privacy 61 Making a call private 61 Checking call length using Call Duration Timer 61 Disconnecting by accident 62 Making calls 63 Choosing a line using a line button 65 Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 5 Programming or changing CCR destinations 83 Testing your custom System Answer and CCR 84 Storing a number on a memory button for Autodial 84 Adding an autodial button 84 Choosing a line for Autodial 85 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 6 Retrieving a parked call 103 Using Call Park 103 Using Callback 105 Forwarding your calls 107 Forwarding your calls to another Norstar telephone 107 Canceling Call Forward 107 Using Call Forward at your telephone 107 Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 7 Preventing Voice Calls to your telephone using Voice Call Deny 125 Tracking your incoming calls 127 Using Call Log 127 Call Log options 128 Logging a call manually 128 Deleting old log items 129 Viewing your Call Log 129 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 8 Using User Preferences 149 Changing button programming 150 Changing a User Speed Dial 151 Changing Call Log options 152 Changing how calls are dialed 152 Changing the language used on the display 152 Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 9 Installing Norstar telephones 178 Naming a telephone or a line 180 Moving telephones 180 Stopping calls from ringing at your telephone: Do Not Disturb (DND) 180 Stopping calls 180 Refusing to answer a call 181 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 10 Videoconferencing and video telephony 195 Desktop conferencing 195 File transfer 195 Telecommuting 196 Group 4 fax 196 Remote LAN access 196 Leased line backup 196 LAN to LAN bridging 196 Internet and database access 196 Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 11 Wait for Dial Tone 213 Using pulse dialing for a call 213 Using your Norstar system from an external location 213 Controlling access to your Norstar system 214 Direct inward system access (DISA) 214 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 12 Testing the speaker in the telephone handset 226 Testing the telephone headset 227 Testing the telephone speaker 227 Testing the power supply to a telephone 227 Common feature displays 229 Index 233 Backup programming overlays 251 Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 13: Getting Started With Norstar

    They customize the system for your office. All programming is recorded in the Norstar Programming Record. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 14: Before You Start

    For example, if you are going to program system speed dial numbers, fill out the page in the Norstar Programming Record so that you have all the numbers and codes handy once you start programming. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 15: What You'll Need To Do Programming

    The two-line telephone you use for everyday calling is used for changes and maintenance. Examples of telephones with two-line displays are shown in the illustration below. Business Series Terminal used for programming and maintenance T7316 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 16 16 / Getting started with Norstar Norstar two-line display telephones M7324 M7310 The next illustration numbers the buttons that are used for both day-to-day communication and programming on the T7316 telephone. Business Series Terminal buttons Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 17 T7100, T7208, T7316, T7406 M7100, M7208, M7310, M7324 Button description ² Feature ƒ T7208 and T7316: Handsfree/Mute © Handsfree: Mute: ú ³ Hold ˙ ≥ ≥ Ã Volume Control √ ¨ Release ® P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 18: Using The Buttons Under The Display

    The programming overlay is a paper cutout (found at the front of this guide) that shows the directions the four buttons take you when programming. Placing the programming overlay on a Business Series Terminal Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 19 Norstar Programming Overlay Heading Show Heading Heading Show Show Back Next Next Back Next Moves display one item forward Moves back one item on the current menu level on the current level P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 20: A Map For Working In Programming

    ) . The maps show you the menu choices. A Basic password can be used with a limited number of feature ¥ ¥ æ é ÷ ä codes, including and the codes for turning call Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 21 Change the settings for the System Answer that System prgrming handles the overflow when the attendant set is busy, and Custom Call Routing (CCR) that gives a caller a choice of where to direct their call. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 22 Language Display cntrst Ring type Voice path Dflt: Handsfree Headset Restrictions Set restrictions Set lock (Partial, Full, None) Allow last no Allow saved no Allow link Telco features 1st Display Called ID Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 23 Hour Minutes Year Month System Hunt Group Show Group Member DNs Prgrming Line Show line ___ assignment Unassigned/ Assigned Mode Broadcast Sequential Rotary Hunt Delay If Busy BusyTone/Queue Q Timeout Overflow Name P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 24: Starting And Ending A Session

    The display shows the first of the seven headings Terminals&Sets available for administration programming.  ë ÷ é ö is the password, unless the password has been changed. Check the Norstar Programming Record for the most recent password. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 25: Ending A Session

    For example, you may change system speed dial codes or change the number of rings before an unanswered telephone is forwarded. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 26 26 / Getting started with Norstar Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 27: Frequently Used Programming Operations

     ë ÷ é ö RETRY The passwords can be changed. See ‘‘Using passwords’’ on page 202 for more information. Entering letters and numbers using the dialpad first press fourth press second press third press P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 28 Press NEXT . Year:02 NEXT CHANGE Press CHANGE . Month:01 NEXT CHANGE Press the dialpad buttons to enter the month. Month:___ CANCL Use numbers for the months: 01 is January; 12 is December. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 29: Adding Or Changing A System Speed Dial

    To change a speed dial that already exists, follow the same steps. The new programming overwrites the previous number and settings. Begin the programming session ² Press Jan 1 12:00pm ¥ ¥ Û ß ß Ü Ý Ý Press Feature: P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 30 Stop pressing CHANGE when the display shows the prime line again. In this example, the system selects the prime line Use prime line automatically (the most common choice), to dial CHANGE speed dial code 001. Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 31 Press ‘ . Display digits:N CHANGE Press ≠ . Name:Sys Spd Di... CHANGE This is the name the display shows if you do not ...al 001 ... change it. Press CHANGE . CHANGE P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 32: Changing The Name Of A Telephone

    Changing the name of a telephone Begin the programming session ² Press Jan 1 12:00pm ¥ ¥ Û ß ß Ü Ý Ý Press Feature: Û Ü ß Ý ß Press Password: RETRY Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 33 Name:Pat P CHANGE You can press – once to continue programming this telephone, or press – twice to return to the Terminals and Sets heading. End of session P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 34: Changing The Name Of A Line

    Press --> . Name:L BKSP --> Use the dialpad and --> until you have the entire Name:L___ name. <-- BKSP --> The name can be up to seven characters long, including spaces. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 35: Making Changes To Call Forward No Answer

    In this example, the DN is LIST If the set has been given a name, it appears on the display. Press ≠ . 25:25 FIND Press ≠ . Capabilitiesˆ Press ≠ . Fwd no answerˆ P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 36 Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 37: Making Changes To Call Forward On Busy

    In this example, the CHANGE DN is 21. You can press CLR to change the destination back to None ¨ Press to end your session. Fwd to:21 CHANGE P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 38: Making Changes To Do Not Disturb On Busy

    Enter the internal number (intercom number) of Show set:___ the telephone extension. In this example, the DN LIST is 25. If the set has been given a name, it appears on the display. Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 39 Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155. For more information on Call Forward and similar settings, see ‘‘Forwarding your calls to another Norstar telephone’’ on page 107. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 40: What Would You Like To Do Next

    Use a basic password so others can take See ‘‘Using passwords’’ on page care of programming such as changing 202. user speed dials, changing names, changing the time and date, and activating Auto Attendant features. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 41: Answering Calls

    65 for more information on the use of lines. If you receive a priority call and your telephone has no free internal line buttons, you cannot transfer the priority call, you must accept or release it. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 42: Line Buttons

    A brief single ring A call is being redirected on one of your redirected lines. You cannot answer this call. Three beeps descending You are receiving a priority call. in tone Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 43: Sorting Calls By Distinctive Ring Patterns

    The system has transferred a call to you from a DND transfer telephone with Do Not Disturb turned on. Nobody answered this call so the system DRT Line001 transferred it to you. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 44: Using A Central Answering Position (Cap) Module

    You can connect one Norstar CAP module to the telephone to increase the number of lines it can handle. When a CAP module is first plugged into your telephone, some of the module buttons are already programmed to dial an internal number. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 45: Customizing Your Cap Module

    You do not have to put the handset down. also ends feature programming. ¨ While you are on a call, do not press to end a feature you are using. If ² you do, you disconnect the call. Use instead. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 46: Hearing Aid Compatibility

    You can see information for ringing, answered, or held calls. Call Information is available for calls even if they have been transferred, forwarded or rerouted in some way. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 47: Displaying Call Information Before Or After Answering

    If your telephone automatically displays Call Display information for a call, you need to press ² ¡ Ú Ú £ before you can press or VIEW to display more information about the call. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 48: Making Call Display Information Appear Automatically At A Telephone

    You may see Unknown name or Unknown number on the display if the information is not available from your telephone company. You may see Private name or Private number on the display if the caller blocks that information. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 49: Picking Up A Call Ringing At Another Telephone

    Your Norstar system can be divided into four pickup groups. If you are a member of a pickup group, you can pick up a call that is ringing at any telephone in your pickup group. ² à Þ Press P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 50: Changing A Pickup Group For A Set

    There is no call that you can pick up or the call Pickup denied that was ringing has already been answered. You have tried to pick up a call on someone else's private line. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 51: Trunk Answer

    You have tried to pick up a call on someone Line denied else’s private line. The call that is ringing is on a line that is not Pickup denied in a Ringing Service. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 52: Answer Buttons

    This allows two or more attendants to handle calls for a busy person. Each telephone can handle calls for up to eight other people using a separate Answer button for each person. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 53: Creating A Conference Call

    Press the line button of the held call to speak to the remaining person. On an M7100 or T7100 telephone: ² £ Ü ³ Press , to place one caller on hold. Press again, to put the caller you want to keep on hold. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 54: Independently Holding Two Calls

    Press the line button of the person you want to speak to. The other person is automatically put on hold. On an M7100 or T7100 telephone: ² £ Ü Press . The first party is on hold. ³ Press , if necessary, to switch parties. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 55: Removing Yourself From A Conference

    Press the line of the call on hold to bring that person into the conference. For other displays, see ‘‘Common feature displays’’ on page 229. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 56: Listening To A Call As A Group

    Press the line button for the ringing call. This step is not necessary if you have a prime line assigned to your telephone. Press the button labeled Handsfree/Mute. The internal microphone and speaker are automatically turned on. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 57: Making Calls Without Lifting The Handset

    Changing a regular call to handsfree Press the button labeled Handsfree/Mute. Hang up the handset. Changing a handsfree to a regular call Lift the handset. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 58: Using Handsfree

    This limits the amount of disruptive background noise. Tip - In open-concept environments, use the handset when handsfree communication is not necessary or when you need privacy during a call. Another option is to use a headset. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 59: Changing Handsfree For A Telephone

    Both Auto and standard Handsfree allow you to use a headset with a Norstar telephone. A Handsfree/Mute button is automatically assigned to a telephone that is programmed with Handsfree and is always located in the lower right-hand corner of the telephone. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 60: Changing Handsfree Answerback For A Telephone

    When another telephone joins a call, the participants on the call hear a tone, and a message appears on the Norstar display. You cannot join a call without this tone being heard. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 61: Creating A Conference By Releasing Privacy

    You cannot see the length of time a call was parked unless the call is active at your telephone or has just been released by your telephone. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 62: Disconnecting By Accident

    If you accidentally drop the handset back into the telephone cradle while answering a call, you can quickly retrieve the call. Pick up the handset again or press the button labeled Handsfree/Mute within one second to be reconnected to your call. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 63: Making Calls

    To transfer the TRANSFER call, press TRANSFER . Your telephone is already connected to the Already joined telephone you are trying to call. Check your active line buttons, and return to that call. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 64 Press LATER to use the Ring Again or Message LATER features. The call you are trying to make has been Restricted call restricted in programming. A possible reason is time-of-day restrictions on certain calls. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 65: Choosing A Line Using A Line Button

    It is one way of sharing lines across telephones in a system. Your installer or customer service representative programs the line pool access codes and gives each telephone access to a line pool. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 66: Using A Line Pool To Make A Call

    ISDN terminals do not have line keys or intercom keys as do Norstar telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 67: Changing How You Dial Your Calls

    You can pre-dial both external and internal numbers. You must, however, select the correct type of line (external or internal) for the type of number you have entered. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 68: When The Internal Number You Have Called Is Busy

    For information on blocking calls see ‘‘Using Do Not Disturb’’ on page 181. If the person does nothing, the priority call feature puts their active call, including conference parties, on Exclusive Hold and connects your call. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 69: Giving A Telephone The Ability To Make Priority Calls

    You can make a priority call only while your telephone displays: 21 busy PRIORITY LATER Calling 21 PRIORITY LATER Do not disturb PRIORITY LATER On another call PRIORITY LATER P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 70: Using Ring Again

    Press YES to use Ring Again. Press NO if you Ring Again? prefer to send a message. EXIT Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 71: Auto Attendant

    System Answer monitors all external calls that appear as a flashing line button on the attendant telephone including Answer buttons and external calls that have been transferred. After System Answer has played the P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 72: Custom Call Routing (Ccr)

    You create the CCR groups in programming. When a call is sent to a CCR group in which all the telephones have the same programming, the call goes to the telephone with the lowest internal number. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 73: Direct Extension Dialing

    Plan how you are going to customize System Answer and CCR before you start programming. • Decide which telephone is to be the attendant telephone. This telephone is one where calls can be answered automatically and put on hold. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 74: Turning System Answer On Or Off

    Û Ü ß Ý ß Basic password (the default passwords are Û Û à Ý Û ) to turn the feature on or off. ¥ Press OK or to confirm the change. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 75: Turning Ccr On Or Off

    The display shows Terminals&Setsˆ . Press “ twice. The display shows System prgrmingˆ Press ≠ , ‘ , and ≠ . The display shows the internal number of the current attendant telephone. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 76: Changing The Language For System Answer And Ccr

    ² ¥ ¥ Û ß ß Ü Ý Ý Press Û Ü ß Ý ß Press (the default System Coordinator password). Press “ twice. Press ≠ , ‘ , and ≠ . Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 77: Setting The Ring Delay Before Ccr Greeting Answers

    Adding/removing telephones from CCR groups The greeting you create for CCR tells a caller to press a number to reach a group of telephones. You add or remove telephones from these groups (CCR groups) in programming. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 78: Using The Pre-Recorded Greetings

    If you know the extension that you want, and are using a touch-tone phone, please dial it now. • Or, hold the line and your call will be answered as soon as possible. • Thank you for calling. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 79: Using Customized Greetings For System Answer And Ccr

    Or stay on the line and someone will assist you momentarily. CCR, Bus. open : You have reached Bluebird Consulting. To reach one of our sales agents, press 1. To contact our accounting office, press 2. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 80: Time Available For Customized Greetings

    If the same card is removed then reinserted, the recordings are preserved. You must re-record all user- recorded greetings when upgrading to a new feature card. System greetings are permanent and can never be erased. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 81: Recording Customized Greetings For System Answer And Ccr Greetings

    If your system has the capability to allow you to record your own version of the system greetings (D, E, F, and G) you can record your own system greetings, turn on the pre-recorded system greetings or turn them off. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 82 To continue recording greetings, press NEXT , then REC to record the next greeting. Press OK when you have completed your recording. Example: “Our business hours are 8 a.m. to 5 p.m., Monday through Friday”. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 83: Programming Or Changing Ccr Destinations

    CCR greeting again ( Repeat ). If a digit is set to None , it has no destination. Using NEXT and CHNGE , select the destinations for the remaining digits. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 84: Testing Your Custom System Answer And Ccr

    Choose a button and then enter the number as if you were dialing it. When programming Autodial you can use: • Last Number Redial • Saved Number Redial • destination codes (choose the button with the ∆ label as the line) • host system signalling Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 85: Choosing A Line For Autodial

    The memory allotted to autodial numbers in your Autodial full Norstar system is full. While programming external Autodial, you Button erased ³ erased the button by pressing or OK before entering any digits. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 86: Using Last Number Redial

    ² ¥ â button, you can use Button Inquiry ( ) , then £ press the Last Number Redial button followed by ) to check the last number before you dial it. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 87: Preventing A Telephone From Using Last Number Redial

    You have not dialed an external telephone No last number number since the last power interruption or system reset. Tip - You can copy a number onto an autodial button using Last Number Redial. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 88: Using Speed Dial

    To select a line pool, press a programmed line pool button, or press the button with the ∆ label, and enter a line pool access code. For M7100/T7100 telephones, you can only select a line pool. Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 89 The system cannot dial the number stored. Unknown number Reprogram the number. For other displays, see ‘‘Common feature displays’’ on page 229. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 90: Making A Speed Dial Call

    If you have a programmed Saved Number Redial button, you can use ² ¥ â Button Inquiry ( ) to check the last number before you dial it. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 91: Preventing A Telephone From Using Saved Number Redial

    You have tried to save the number of an incoming No number saved call. You can only save numbers that you have dialed yourself. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 92 92 / Auto Attendant Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 93: Handling Many Calls At Once

    Press the line button of the caller you want to speak to. Your current caller is put on hold automatically. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 94: Listening On Hold

    Displays You have placed one or more calls on hold. The On hold: LINENAM name of the line that has been held the longest is displayed. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 95: Using Call Queuing

    ² ¥ Þ Û â to assign the SWCA feature codes: ² ¥ Þ Ü Þ Refer to the Compact ICS 6.0 Installer Guide for information about determining how the system will assign calls to SWCA keys, and how the Hold feature will perform.

  • Page 96: Incoming Calls

    The call can be picked up at any other extension. If the call automatically transferred to a SWCA key when it was answered, then this option puts the call on hold at the same key. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 97: Outgoing Calls

    SWCA key indicator fast-flashes on your telephone, and slow-flashes on the other telephones in the group. The call can then be picked up by any other telephone in the group. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 98: No Free Call Keys

    When a SWCA key becomes free, you can take the call off hold and press the free SWCA key so the call has a group-wide appearance. These principles also apply to outgoing calls. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 99: Transferring Calls

    If you have an auxiliary ringer programmed to ring for calls on an external line, and you transfer a call on that line without announcing the transfer, the auxiliary ringer rings for the transferred call. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 100: Transferring External Calls

    You are talking to the person you want to transfer 21>22 the call to. Press RETRY if you decide to transfer CANCL RETRY JOIN ¨ the call to someone else. Press or JOIN to transfer the call. Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 101 Press RETRY if you entered the wrong internal Transfer to:2___ number or if the person to whom you are CANCL RETRY transferring the call is unavailable. For other displays, see ‘‘Common feature displays’’ on page 229. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 102: Using Camp-On

    On M7100/T7100 telephones, just pick up the handset. A call you camped has come back to you, but Line001 hung up the caller hung up before you could reconnect. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 103: Parking A Call

    This round-robin approach means that a greater variety of codes are used, which makes it easier for a call to reach the right person when more than one incoming call is parked. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 104 PAGE to announce the call and its PAGE EXIT retrieval code. All available retrieval codes are in use. Transfer Parking full the call or take a message instead. For other displays, see ‘‘Common feature displays’’ on page 229. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 105: Using Callback

    Some occur immediately if the telephone to which you are directing a call is out of service or otherwise unavailable. These are listed with the descriptions of the specific features like Transfer or Camp- P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 106 106 / Transferring calls Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 107: Forwarding Your Calls

    If a call is forwarded, it does not ring. However, the line indicator flashes on the telephone. You can answer the call by pressing the button next to the flashing indicator. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 108: Overriding Call Forward

    ‘‘Programming Hunt Groups’’ on page 155. For step-by-step instructions for changing Forward no answer see ‘‘Change where a call goes when there is no answer’’ on page 35. Line Redirection takes precedence over Forward no answer. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 109: Changing The Delay Before A Call Is Forwarded

    Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information on Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 110: Dnd On Busy

    Hunt Group calls while on a call. The DND on busy feature overrides the Hunt Group. For more information on Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 111: Call Forward And Voice Mail

    Incoming internal calls are forwarded to the specified Call Forward destination. You cannot use the Line Redirection feature at either M7100 or T7100 telephones, or a telephone connected to an ATA. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 112: Turning On Line Redirection

    An autodial button used for line redirection must be programmed to use a specific line. Canceling Line Redirection ² £ ¡ Ý Press Select the lines you no longer want to be redirected. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 113: Allowing A Telephone To Redirect Calls

    Press CHANGE to select Y (Yes) or N (No). Tip - If a telephone has redirect ring enabled, it rings briefly for redirected calls on one of its lines even if another telephone set up the line redirection. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 114: Outgoing Line

    Continue to press the lines to be redirected. Select line(s) ³ Press or OK when you are finished. The line you are attempting to redirect cannot be Unequipped line redirected because the hardware does not support redirection. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 115: How Line Redirection Is Different From Call Forward

    Be careful to avoid redirection loops. If for example, you redirect your lines to your branch office and your branch office redirects its lines to you, you P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 116 If these calls are long distance, you end up paying charges. In certain situations, callers may experience lower volume levels when you redirect calls to an external location. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 117: Communicating In The Office

    ² ß Ú Internal and zone (1 to 3) ² ß Û External (code 2 has no zones) ² ß Ü Combined and zone (1 to 3) P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 118: Activating And Deactivating The Ability To

    You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes). A zone is any set of Norstar telephones that you want to group together for paging, regardless of their location. Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 119 Paging busy you have requested. For other displays, see ‘‘Common feature displays’’ on page 229. Tip - You can make an announcement to one person by placing a voice call to their telephone. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 120: Using Page With External Paging Equipment

    On a telephone with a two-line display, press ADD . (This step is not necessary on a telephone with a one-line display.) Enter the internal number of the person you want to send the message to. The display shows Message for you . Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 121: Canceling A Message You Have Sent

    Press CALL . If you want to call your voice message center using a line other than the programmed line, exit your message list and dial the voice message center telephone number. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 122: Removing Items From Your Message List

    Norstar user. You are viewing your message list. The display L001:LINENAMVMsg shows the number and name of the line that was NEXT CALL CLEAR used for your voice mail message. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 123: Message List

    For other displays, see ‘‘Common feature displays’’ on page 229. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 124: Using Voice Call

    When someone makes a voice call to you, simply start talking. The set microphone picks up your voice. Tip - Once you have answered a voice call, you can put it on hold, transfer it, or otherwise treat it as a normal call. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 125: Preventing Voice Calls To Your Telephone Using Voice Call Deny

    Do Not Disturb is turned on; Voice Call Deny is turned on; it is not a Norstar telephone. Your call proceeds automatically as a regular ringing call. The line is open for you to speak. Voice call P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 126 126 / Communicating in the office Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 127: Tracking Your Incoming Calls

    The long distance indicator and the caller name and number, may not be shown in the log, depending on the Call Display services provided by your local telephone company and the local telephone company of the caller. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 128: Call Log Options

    Call Log automatically • quickly record caller information before a caller hangs up ² ¡ Ú Ü Press to log an external call manually. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 129: Deleting Old Log Items

    You should routinely erase log items that you have read, to make space for new items in your log. Display the item you want to erase. ³ Press or ERASE . ¨ Press to exit. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 130: Making A Call Using Call Log

    . The displays shows New passwrd: . Enter your four-digit password. The display shows Repeat New: . Re-enter your four-digit password. The display shows Password changed , which confirms that your password has been assigned. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 131: Changing Your Call Log Password

    Your installer or customer service representative can program each telephone to log calls coming in on a line automatically. Displays The caller's name is unavailable. 1:Unknown name The caller's number is unavailable. 1:Unknown number P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 132 You have viewed your last old log item and are New calls begin now viewing your new log items. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 133: Using Voice Mail

    To find out if your external voice message service works with Norstar, or if you have any problems with your service, contact your voice message service provider. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 134 134 / Tracking your incoming calls Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 135: Customizing Your Telephone

    SHOW for additional information. ² Press the button you want to check. Press Press a button EXIT when you are finished. EXIT For other displays, see ‘‘Common feature displays’’ on page 229. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 136: Making The Display Darker Or Lighter Using Contrast Adjustment

    ² ¥ Þ â Ü You cannot program onto a memory button. English ² ¥ Þ â Ú Press French ² ¥ Þ â Û Press Spanish ² ¥ Þ â Ü Press Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 137: Programming A Feature Code Onto A Memory Button

    The programmed line pool button accesses a specific line pool, not the line pool feature. Erasing a feature button ² ¥ Ú Press Press the feature button. ² Press or OK to erase the button. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 138: Feature Code

    Enter the number you want to program and Program and OK ³ press OK . To erase the button, just press QUIT or OK . For other displays, see ‘‘Common feature displays’’ on page 229. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 139: Labeling Your Set

    T-series telephones. Your system administrator can access this application from the system CD or download it from http:// www.nortelnetworks.com (Customer Support/Software Distribution, under Product Selection choose Desktop Assistant). P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 140: Identifying The Telephones

    Write the telephone number and the internal number on the appropriate handset card for each type and color of telephone that is to be installed. Cover the handset card underneath the handset of each telephone with the plastic lens. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 141: T7316 Business Series Terminal Button Defaults

    19 ∫Set 225 15 ∫Set 223 21 ∫Set 226 01 ∫Line 1 06 ç 02 ∫Line 2 07 µ 03 ∫Call Fwd 08 ≈ 04 œ 09 ∆ 05 π 10 ∆ P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 142 Button 23 ∫Set 227 Button 31 ∫Set 231 Button 25 ∫Set 228 Button 33 ∫Set 232 Button 27 ∫Set 229 Button 24 ∫Set 239 Button 29 ∫Set 230 Button 26 ∫Set 240 Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 143: M7310 Telephone Button Defaults

    PBX template Hybrid template 01 ∂ ç 01 ∫Line 1 ç 02 † µ 02 ø µ ∫Call Fwd ≈ ∫Call Fwd ≈ œ ∆ œ ∆ 05 π ∆ π ∆ P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 144: Default Button Assignments

    M7208 and T7208 telephones. This feature moves the Intercom button(s) up one position. Each telephone can have up to eight Intercom buttons. They appear above the Handsfree/Mute button at the bottom right-hand position on your Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 145: M7208 Telephone Button Defaults

    T7100 telephone is µ . M7208 telephone button defaults œ † µ π ç ß ∆ ∆ Tip - The default Page button activates the ² ß â General Page option ( P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 146: M7324 Telephone Button Defaults

    œ Blank ∫Save No. ∫Save No. œ Blank Blank Blank Blank ∫Vce Call ∫Vce Call Blank Blank π Blank Blank π Blank Blank Blank Blank ∆ ∆ Blank Blank Blank Blank ∆ ∆ Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 147: Moving Line Buttons

    The button you are trying to move is not a line Press a line button. If you are trying to switch a line and a feature, move the line to the feature button and not the feature button to the line. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 148: Changing The Type Of Ring

    ² ß Þ Press MSG or to see your messages, or press CALLS or ² ¡ Ú Û to see your calls. Restoring the messages and calls indication ² £ ¡ â ß Press Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 149: User Preferences

    You cannot make changes if the model is Other . Press ‘ to move through all the subheadings in User Preferences. User Preferences programming is available under the heading User Preferences in Terminals&Sets in the main body of programming. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 150: Changing Button Programming

    Used when you are setting up an external autodial number. Press CHANGE CHANGE until you see the type of line or pool you want the number to use. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 151: Changing A User Speed Dial

    Line Pool B and you use that pool code with the speed dial code, the code does not work. To change a system speed dial code, see ‘‘Adding or changing a system speed dial’’ on page 29. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 152: Changing Call Log Options

    Descriptions for ringing options are found on the Telephone Feature Card or in ‘‘Changing the type of ring’’ on page 148. Changing the voice path on the telephone At Voice path: , press CHANGE for either Handsfree or Headset . Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 153 CLR . TEL# FEATR The button is occupied by the Handsfree feature. B10:Handsfree You cannot store a feature or number on it. FIND For other displays, see ‘‘Common feature displays’’ on page 229. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 154 154 / User Preferences Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 155: Programming Hunt Groups

    The Incoming Line Group (ILG) functionality is now accomplished through the Hunt Group feature. When upgrading to Compact ICS 6.0 any lines previously belonging to an ILG (CICS versions previous to 4.0) are not automatically converted to broadcast Hunt Groups, they must be programmed.

  • Page 156: Adding Or Removing Members From A Group

    Hunt Group and is called a member DN. Consult your customer service representative to determine your Hunt Group number range. Note: Only a three digit DN length works with Hunt Groups. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 157: Moving Members Of A Group

    Press ≠ . The display shows Show group . Enter the Hunt Group number you want to program (1-6). Press ≠ . The display shows Member DNs: . Press ≠ . The display shows the members for that group. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 158: Assigning Or Unassigning Lines To A Group

    12. Press CHANGE to program the line as Unassigned or Assigned . *HGnn* means the line is assigned to another Hunt Group. ¨ 13. Press to exit or ‘ to continue programming. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 159: Assigning A Distinctive Ring Pattern To A Hunt Group

    This way, all receptionists in the group can share the load of answering large volumes of calls. All sets automatically display the calling line identification (CLID), if available. A familiar P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 160 Press ≠ . The display shows Member DNs: . Press ‘ until the display shows Mode . 10. Press CHANGE to set the mode: Sequential , Rotary , Broadcast . ¨ 11. Press to exit or ‘ to continue programming. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 161: Setting The Hunt Delay

    Queue—the call stays in the system for a period of time. Within this period of time, the call is presented to a member if one becomes available. When the time-out occurs, the call is presented to an overflow position. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 162: Programming The Queue Time-Out

    Press ≠ . The display shows Member DNs: . Press ‘ until the display shows Q Timeout: . 10. Press CHANGE to set the queue time-out: 15, 30, 45, 60, 120, 180 . Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 163: Programming The Overflow Set

    10. Press ≠ . The display shows Overflow:HGn . 11. Press CHANGE to change the overflow position. 12. Enter the new overflow position. ¨ 13. Press to exit or ‘ to continue programming. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 164: Setting The Name

    10. Press CHANGE . 11. Using the dialpad, enter the name of the Hunt Group. 12. Press ‘ to store the name. ¨ 13. Press to exit or ‘ to continue programming. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 165: Using The Hospitality Features

    ² ¥ ¥ Û ß ß Ü Ý Ý Press (CONFIG). The display shows Password: . Û Ü ß Ý ß Press (ADMIN). The display shows Terminals&Sets . Press ‘ until the display shows Hospitality . P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 166: Cond Pswd

    Note: You can assign up to five DNs to the same room number. • Then you need to administer the room occupancy and state of the room. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 167: Programming Room Information

    Place the appropriate programming overlay on the set you are using to do programming. ² ¥ ¥ Û ß ß Ü Ý Ý Press (CONFIG). The display shows Password: . Û Ü ß Ý ß Press (ADMIN). The display shows Terminals&Sets . P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 168 Û Ü ß Ý ß Press (ADMIN). The display shows Terminals&Sets . Press ‘ until the display shows Hospitality . At the Hospitality heading, press ≠ until Service time displays. Press ≠ . Hour: 00 displays. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 169: Using The Room/Set Programming

    You can use this feature on a room set or administration set to: • set the room state to service done ( Srvc done ) • set the room state to Needs service ( Needs srvc ) • query the state of the room P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 170: Programming The Alarm Feature

    Û Ü ß Ý ß Press (ADMIN). The display shows Terminals&Sets . Press ‘ until the display shows Hospitality . At the Hospitality heading, press ≠ until Alarm displays. Press ≠ . Attn attempts:3 displays. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 171: Using The Administration Set To Control Alarms

    To program the alarm, follow these steps: Press ² ¡ à à . Enter the Desk admin password if you are prompted for a password. The set displays: al of rm# : Enter the room number. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 172: Using The Alarm

    If the clock uses a 12-hour format, enter the time, then press £ select am or to select pm. A tone sounds. To enter a new time, repeat the above steps and enter a new time. This overwrites the existing entry. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 173: Canceling An Alarm

    Refer to ‘‘Service times’’ on page 168. If the user is on a call when the alarm sounds, they can press any button except which would release the call instead. ¨ , P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 174 174 / Using the Hospitality features Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 175: Telephone Features

    Installing Business Series Terminals If you are connecting a Business Series Terminal for the first time, refer to the following illustrations as a guide. Installing the Business Series Terminal connections Installing to a desk jack P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 176: Mounting A Business Series Terminal On The Wall

    176 / Telephone features Mounting a Business Series Terminal on the wall Mounting a Business Series Terminal on the wall Installing without the angled base Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 177 Use the screw that came with your keystation. Connect cords to the keystation, refer to cord connections Mount the keystation onto the screws and slide it down. Connect line cord to wall jack. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 178: Installing Norstar Telephones

    If you are connecting a Norstar telephone for the first time, refer to the illustrations below and use as a guideline. Installing a Norstar telephone Connect to jack wired from Connect to jack wired from distribution block distribution block Connect to Connect to receiver receiver Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 179 Telephone features / 179 Mounting a Norstar telephone on the wall P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 180: Naming A Telephone Or A Line

    ² ¡ Þ Press to stop calls from ringing at your telephone. Only priority calls ring at your telephone. A line button flashes when you receive a call, but the call does not ring. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 181: Refusing To Answer A Call

    Hunt Group calls arriving while a set is in Do Not Disturb mode are routed to the next member in the Hunt Group. For more information on Hunt Groups see ‘‘Programming Hunt Groups’’ on page 155. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 182: Using Background Music

    If your telephone or device does not have Handsfree/Mute, you must use the Hook Switch (located under the handset) to enter feature codes. Press the Hook Switch for approximately half a second, then enter the rest of the code. Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 183 <plus the ringing number> ˚•‡fl directed Allows you to answer a ringing telephone within your Norstar system. Call Pick-up – ˚•‡fi group Allows you to answer a ringing telephone within your Norstar system. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 184 To consult with one caller and put the other caller on hold: • Enter to split the conference. ˚£‹ • Enter to alternate between calls. ˚¤ • Enter to restore the three-way call. ˚•‹ Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 185 ˚•fl› Messages Cancel ˚•⁄ ˚£⁄ Generates a longer Link signal.Use this feature when you want to release a call from your line but retain the use of the line for another call. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 186 You can only use Ring Again on calls placed on an intercom line. When the telephone is available, you are alerted with one short ring from your telephone. Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 187 • Make the second call. • Enter ˚•‹ • Replace the handset. Trunk Answer ˚•°‚‚ Allows you to pick up a ringing external call on a line for which Ringing Service is turned on. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 188: Using A Data Communication Device With The I-Ata

    The Compact ICS has been shown to support data transmission rates of up to and including 28.8 kilobits per second (Kbps). The maximum data transmission rate is subject to the quality of the end-to- end channel and cannot be guaranteed. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 189: Troubleshooting For The Device Attached To The I-Ata

    • Substitute a single-line telephone for your data communication device. If you receive a dial tone on the single-line telephone, the problem might be with the data communication device. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 190 190 / Telephone features Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 191: Isdn

    B-channels are available in the case of a video terminal. Thus, the number of terminals installed must take into account whether you require dedicated access for the terminals on that loop. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 192: Line Access From An Isdn Terminal

    Business Name has been programmed. The available features include: • Receiving Connected Name • Receiving Calling Name • Receiving Redirected Name • Sending Connected Name • Sending Calling Party Name Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 193: Name And Number Blocking For Bri

    Handsfree button, or by lifting the handset (if an ISDN line is your prime line). Consult your service provider for the appropriate feature code to enter on your dialpad. Listen for a series of tones. ¨ Press P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 194: Calling The Number Your Calls Are Forwarded To

    This feature is a network function that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line. Functionality is similar to that of External Call Forward (ECF). NCD Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 195: Isdn Bri Terminals

    File transfer The ISDN network allows you to transfer files containing data, text, images, data, or audio clips, faster and cheaper than with a conventional modem. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 196: Telecommuting

    LANs using ISDN, with charges only incurred when information is actually transmitted. Internet and database access The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 197: Using System Features

    Both the regular and alternate routes are programmed by your installer or customer service representative. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 198: Turning Services On And Off

    Restriction Service on or off as needed any time of the day or night. If you decide to run a service on a schedule, the system uses the start and stop times used for that schedule. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 199: An Example Of How To Turn On A Service Manually

    ² ¡ à Û Turns on Restriction service. ² £ ¡ à Û Turns off Restriction service. ² ¡ à Ü Turns on Routing service. ² £ ¡ à Ü Turns off Routing service. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 200: Viewing The Active Services From A Two-Line Display Telephone

    Press LIST . The display shows the first active Service and the schedule that is in use. If there are several active Services, press NEXT to see them all. Press EXIT to exit the feature. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 201: Viewing The Active Services From A One-Line Display Telephone

    QUIT to exit. If you select this schedule, it is in effect until the next automatic schedule takes effect. You have entered the Show Services feature No services ON code and there is no active Service. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 202: Using Passwords

    Record your password in a secure place and change it periodically. If you forget the administration or basic passwords, you cannot do any programming. Call your customer service representative to assign a new password. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 203: Using A Basic Password

    ‘‘Getting started with Norstar’’ on page 13 for more information. ² ¥ ¥ Û ß ß Ü Ý Ý Press Û Ü ß Ý ß Press (the default System Coordinator password). Press ‘ four times. Press ≠ at Passwords . P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 204: Clearing A Call Log Password

    There are two passwords within the Hospitality feature. One provides secure access to the administration set for programming the service, and one provides secure access to a room condition setting from each room set for housekeeping staff. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 205: Using Special Telephones

    It is usually the prime telephone or the central answering position (CAP). The direct-dial telephone can send up to 30 messages and can invoke Services to activate the extra-dial telephone. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 206: Changing The Direct-Dial Telephone Assignments

    Any number of telephones can be assigned to call the direct-dial telephone. Tip - The digit you dial in order to get the direct-dial telephone to ring can be programmed by your installer or customer service representative Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 207: Hotline

    (the default System Coordinator password). Press ≠ at Terminals&Sets . Enter the internal number of the telephone you want to program and press ≠ . The display shows Capabilities . Press ≠ . P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 208: Control Telephone

    • programming user speed dial numbers • using Voice Call Deny • programming feature buttons • saving a number with Saved Number Redial • moving line buttons • changing the display language Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 209: Changing Set Lock Programming For A Telephone

    Û Ü ß Ý ß Press (the default System Coordinator password). Press ≠ at Terminals&Sets . Enter the internal number of the telephone you want to program and press ≠ . The display shows Capabilities . P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 210: Using Host System Dialing Signals

    ² ¥ ¥ Û ß ß Ü Ý Ý Press Û Ü ß Ý ß Press (the default System Coordinator password). Press ≠ and enter the internal number of the telephone you want to program. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 211: Pause

    120 milliseconds. ² ¡ â ¡ While on a call, press Press the dialpad buttons to produce the appropriate tones. Each tone sounds for as long as you hold down the button. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 212: Programmed Release

    When you hear the automated attendant, press the autodial button again to dial the internal number. The Run/Stop symbol ( fl ) uses one of the 24 spaces in an autodial or speed dial sequence. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 213: Wait For Dial Tone

    An example of how remote access works is a sales representative who spends a lot of time out of the office needs to make long distance calls to P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 214: Controlling Access To Your Norstar System

    The remote filter restricts the numbers that can be dialed on the line, and the remote package restricts the use of line pools and the page Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 215: Maintaining Security

    To use features on a remote Norstar system, press • followed by the feature code. Even if you are calling from a Norstar system, press • ² instead of In certain situations, you may experience lower volume levels when using Norstar remotely. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 216: Tones

    Employee COS passwords should be deleted when they leave the company. Typically, each user has a separate password. Several users can share a password or one user can have several passwords. Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 217 Norstar system from an external location’’ on page 213. Displays (Blank display) Enter your password. It is not shown on the display. You have entered a password that is not Invalid Password programmed into your system. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 218 218 / Using System features Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 219: General System Features

    To find out your internal number, use the Button Inquiry feature ² ¥ â ) on an intercom button. On the M7100 or T7100 telephone, Button Inquiry shows your internal number followed by the function assigned to your single-memory button. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 220: Line Assignment

    Note: Although target lines can be set to Private (default is Public), features such as Call Pickup can still answer these calls at remote telephones. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 221: Line Pools

    Also on these sets, you can answer a second call by pressing . Your active call is put on hold and you are connected to the waiting call. You can have no more than two calls at a time. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 222: Memory Buttons

    Display button Dialpad button ³ £ CANCEL ¨ £ QUIT VIEW ¥ £ OVERRIDE £ Ã SHOW BKSP All displays listed in this book are shown as they appear on the two-line display. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 223: Prime Line

    Volume bar à The volume bar controls the volume of the handset, telephone ringer, handsfree speaker, and headset. Press either end of the volume bar to adjust the volume. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 224 224 / General System features Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 225: Troubleshooting

    ¥ â You can end the telephone testing session anytime by pressing unless you are testing those ¨ ² , buttons. The test feature times-out after 30 minutes of no activity. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 226: Testing The Telephone Display

    The handset test is not available if you have a headset plugged into the telephone. ² ¡ â Þ Press , then £ or NEXT twice. The display shows Handset test . ³ Press TEST or to go ahead with a handset test. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 227: Testing The Telephone Headset

    You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show Power OK . The test lasts for five seconds or until you press a button. P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 228 228 / Troubleshooting Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 229: Common Feature Displays

    39 is ringing on 21. You are connected to an internal call. Press TRANSFER to transfer the call. TRANSFER You are receiving a call from telephone 21. 21 calling P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 230 You have used the Call Queuing feature without Pick up receiver picking up the handset. Auto Handsfree has not been assigned to your telephone. You must use the handset or the button labeled Handsfree/ Mute to answer a call. Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 231 The feature you tried to use requires you to be on Make calls first an active call at your telephone. This display also appears when information about a call has been cleared by a system reset. P0992670 03 Compact ICS 6.0 System Coordinator Guide...

  • Page 232: No Free Lines

    You have entered an invalid line pool code or an Invalid number invalid destination code. You have selected a line that is private to another Line denied telephone. The destination you have chosen for line Restricted call redirection is restricted. Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 233: Index

    ¥ Þ â Ú English Class of Service 68 217 ¥ Þ â Û French Conference Call ¥ Þ â Ü Spanish M7100 telephone #3 53 Þ Last Number Redial Line Button, moving *81 147 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 234 ß ß Ring Volume *80 148 Voice Call Ringing Service ¤ Link symbol 210 turning off #871 199 › Pause symbol 211 turning on 871 199 fi Programmed Release symbol Routing Service Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 235 67 System Answer) analog terminal adapter, internal autodial and features 182 line selection 85 feature codes 188 programming 84 troubleshooting 189 storing number on a memory announcement button 84 paging 117 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 236 63 types of 140 Call 221? 230 button defaults Call blocked 69 M7100 telephone 145 Call Display information 46 M7208 telephone 145 Call Duration Timer 61 M7310 telephone 141 Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 237 ATA feature code 183 changing 217 Call Pickup using a password 215 Directed Pickup 49 Cleared>LINENAM 122 Group Pickup 49 communicating in the office Call Pick-up (Directed) – paging 117 ATA feature code 183 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 238 122 Call Routing 72 programmed features 137 DISA (see direct inward system Denied in admin 229 access) desk pswd 205 disconnect desktop conferencing 195 from conference 55 dial pad Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 239 31 Call Log 127 erasing Call Park 103 Call Log items 129 Call Pickup 49 messages from list 122 Call Queuing 95 programmed features 137 Call Transfer 99 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 240 148 Group Listening 56 Ringing service 197 Group Pickup 49 Routing service 197 Saved Number Redial 90 sending messages using handling many calls at once display 120 Call Queuing 95 Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 241 In use SETNAME 132 hospitality Inactive feature 229 password 204 incoming calls host system signaling SWCA keys 96 Link 210 Incoming Line Groups (ILG) 155 Pause 211 Incoming only 232 Programmed Release 212 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 242 Last Number Redial (ATA Line001 transfer 230 feature code) 185 Link Last Number Redial, using 86 ATA feature code 185 leased line backup 196 using 210 length of call, timing 61 Link, programming 210 Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 243 Ring Again 230 cancelling a sent message Speed Dial 88 standard dial 67 hiding display 148 Transferring a call 101 removing from list 122 Voice Call 124 sending 120 M7208 telephone button defaults 145 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 244 No call on 104 shortcut codes 117 No calls waiting 230 types 117 No free lines 232 zones, programming 118 No info to log 133 Page choice 119 No last number 64 Page timeout 119 Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 245 67 Call Forward 35 Press a button 86 changing number of rings Press a line 147 before forwarding call Press held line 55 changing the name of a prime line 208 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 246 Custom Call Redir by 114 Routing 77 Redirect ring changing the number of programming 113 rings for System Answer Redirect½denied 114 Restriction service 197 redirection loops 115 Ringing service 197 Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 247 197 retrieval codes security Call Park 103 recommendations 215 retrieving system 214 held call 93 Select a line 65 parked call 103 Select line out 114 ring Select line(s) 114 P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 248 225 adding or changing 29 attendant 75 changing User Speed Dial Call Display information 48 central answering position choosing a system code 30 choosing the display 31 changing the name 180 Compact ICS 6.0 System Coordinator Guide P0992670 03...
  • Page 249 8 06 123 testing the telephone display changing 27 testing the telephone displayed instead of speaker 227 messages and calls 148 using the alarm telephone length of a call 61 time savers P0992670 03 Compact ICS 6.0 System Coordinator Guide...
  • Page 250 Voice Call 124 Voice call 125 voice mail accessing your Norstar system 133 using Call Forward 111 volume bar 223 control 223 Wait for Dial Tone 213 wall mounting BST sets 176 Compact ICS 6.0 System Coordinator Guide P0992670 03...

  • Page 251: Backup Programming Overlays

    Backup programming overlays / 251 Backup programming overlays Business Series Terminals Programming Overlay Heading Show Back Next P0914001 01 Norstar Programming Overlay Heading Show Back Next P0992670 03...
  • Page 252 After you have finished programming, store your Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación Norstar que se encuentra en la...

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