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Norstar Modular ICS 5.0 Companion Installer's Manual

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Modular ICS 5.0
Companion
Installer Guide
(to be used with MICS-XC 5.0 software)
Norstar, Meridian and Companion are trademarks of
Nortel Networks
© Nortel Networks 2001
1-800-4 NORTEL
www.nortelnetworks.com/
norstar
P0941568 01
Printed in Canada

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Do you have a question about the Modular ICS 5.0 Companion and is the answer not in the manual?

Questions and answers

Randy Ballinger
April 10, 2025

I have a Modular ICS 5.0 with three lines with sips connecting to the Modular ICS. Two lines work but one of the lines only operates with a phone connected to the sip but will not work through the Nortel ICS.

0
1 comments:
Mr. Anderson
April 10, 2025

The issue could be that the SIP line is not properly integrated with the Norstar Modular ICS 5.0 system. Possible causes include:

1. The SIP line is not compatible with the ICS system.
2. The ICS is not configured to handle SIP lines.
3. The base station radios are not assigned or activated correctly.
4. The system may not recognize the SIP source if it bypasses the ICS configuration.

Verify that the SIP line is supported and correctly connected through the ICS system, and that the required keys and radio assignments are properly configured.

This answer is automatically generated

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Summary of Contents for Norstar Modular ICS 5.0 Companion

  • Page 1 Modular ICS 5.0 Companion Installer Guide (to be used with MICS-XC 5.0 software) Norstar, Meridian and Companion are trademarks of Nortel Networks © Nortel Networks 2001 1-800-4 NORTEL www.nortelnetworks.com/ norstar P0941568 01 Printed in Canada...

  • Page 3: Table Of Contents

    Installing external antennas and lightning surge arrestors 33 Installing external antenna and lightning surge arrestor procedures for the United States of America 35 Planning for an outdoor external antenna (USA) 36 Installing a lightning surge arrestor (USA) 37 P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 4 To confirm that the C3060 is registered 72 Deregistering the C3060 73 Measuring RSSI for a C3060 74 Measuring undirected RSSI 74 Measuring directed RSSI 75 Registering the C3050 77 C3050 Icons 77 Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 5 Obtaining a Recovery Key 97 Obtaining a Regression Key (U.S. only) 97 Alarm codes 99 Event messages 103 Specifications 109 Norstar Companion system components 109 Remote Power Interconnect 109 Base station 110 Upgrading your system 114 P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 6 Adding Companion to a mini, midi, maxi, or mega system 114 Upgrading an RPI-8 to an RPI-16 114 Glossary 116 Index 125 Backup programming overlays 132 Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 7: Regulations

    The Federal Communications Commission (FCC) has designated UTAM Inc. to manage the installation and relocation of Unlicensed Personal Communication Services (UPCS). This includes Norstar Companion Base Stations and Portable Telephones. Companion Base Stations The radiated and conducted emissions of the Companion Base...

  • Page 8: Safety

    Report any problems to your telephone company in writing. Do not install Norstar administration sets and base stations outside of the building because they are not lightning protected.

  • Page 9: Norstar Companion Basics

    Companion base stations and portable telephones. Base stations are connected to the ICS in the same way as Norstar sets. Companion portable telephones are registered on the system and do not take up any ports on the system. Up to 60 portable telephones and up to 32 base stations (32 cells) can be connected to the system.
  • Page 10 Companion system is easily and quickly done through a T7316 Business Series Terminal or an M7310 or M7324 Norstar set. You can assign portable telephones to the system, check base station parameters, and enable and disable registration using set programming.

  • Page 11: What's New With Norstar

    Norstar Companion basics / 5 If you are using Norstar Voice Mail with your Companion system, Version 3.0 is recommended as a minimum Voice Mail software version. For information on how to access Norstar Voice Mail using your Norstar Companion portable, refer to the Portable Telephone Feature Card that is supplied with it.

  • Page 12: Planning The Installation

    Maximum number of Norstar telephones on a system mini midi maxi mega SM10 SM11 SM12 Each Station Module that is used for Norstar Companion allows you to connect up to 16 base stations to the system. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 13: Configuring Expansion Modules

    Cartridge in the ICS, you can add Trunk Modules and/or Station Modules to increase your system capacity. Previous users of the Norstar 0X32 system should note that the Key Service Unit (KSU) has been renamed the Integrated Communication System (ICS).

  • Page 14: On A Mini System

    Note: Port 1 and 2 are on the ICS. On a mini or non-expanded system, port 1 on the ICS (station ports 101 to 132) is used for both base stations and Norstar sets. No fiber ports are used since no Station Module is required.

  • Page 15: On A Maxi System

    If Both ports 7 and 8 are used for connecting Station Modules supporting base stations, connect Trunk Modules starting at port 6 and working down. Connect Station Modules for the desk sets beginning at port 3 and working up. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 16: On A Mega System

    On a mega system Keep in mind that 10 station modules is the limit for regular Norstar sets, and two station modules for Companion base stations is the limit on an XC configuration. For example, a system expanded to 14 ports (mega size)
  • Page 17 See your Norstar Companion Installer Guide for more detail. Note 2: Using a 2 or 3 row layout is acceptable. The layout depends on the available wall space. SM14 SM13 SM12 SM11 SM10 P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 18 12 / Planning the installation Routing fiber cables 6-port Expansion Cartridge Upward routed fiber cable Fiber cable guide Downward routed fiber cable loose cables Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 19: Ics Numbering

    301- — — — — ICS (#2) 001- 201- — — — — — — — — — — ICS (#1) — — — — 221- 349- 101- — — — — P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 20 Port 3 is the bottom fiber cable port on the two-port and the six-port Expansion Cartridge in slot 2. Port 9 is located on the leftmost Expansion Cartridge in slot 1. Refer to the Modular ICS 5.0 Installer Guide for details. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 21: Installation

    Installation Installation checklist When installing a Norstar system with Companion components, follow this installation checklist: Œ complete the wiring Œ install the Remote Power Interconnect units* Œ install the base stations* Œ install the external antennas and lightning surge arrestors* Œ...

  • Page 22: Connecting Expansion Modules

    The length of the RPI cord, from the outside surface of the unit to the plug, should be a minimum of 1.3 m (4 1/ 2 ft.) and a maximum of 4.6 m (15 ft.). Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 23 RPIs depend on the placement and powering plan of the base stations. To determine how many base stations and how many PSUs you need for the number of base stations, use the following table: P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 24: Mounting The Rpi Unit

    RPI. If you are mounting two RPIs, one above the other, leave a clearance of at least 3 0 0mm (12 in.) between them to provide adequate ventilation and to prevent overheating. Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 25 8. Route the power cord to the input power socket just to the left of PSU 1. Connect the plug to the socket. Note: Distinctive labeling of RPIs may help to diagnose any future problems. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 26: Wiring The Rpi

    You need one or two power pairs between the RPI and the base station, depending on the wire size of the power pairs and the distance between the base station and the RPI. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 27: Rpi Connector Overview

    RPI connector board. RPI connector board OBIX1 OBIX2 OBIX3 OBIX4 OBIX9 OBIX10OBIX11OBIX12 OBIX1 OBIX2 OBIX3 OBIX4 OBIX9 OBIX10 OBIX11 OBIX12 OBIX5 OBIX6 OBIX7 OBIX8 OBIX5 OBIX6 OBIX7 OBIX8 OBIX13 OBIX13 OBIX14OBIX15OBIX16 OBIX14 OBIX15 OBIX16 P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 28 RPI and route the pairs to the input connectors (IBIX1 to IBIX4) as shown in the following illustration. There may be fewer than 16 input pairs in any given RPI installation. Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 29 OBIX10 5, 6 TCM 11 OBIX11 7, 8 TCM 12 OBIX12 IBIX4 1, 2 TCM 13 OBIX13 3, 4 TCM 14 OBIX14 5, 6 TCM 15 OBIX15 7, 8 TCM 16 OBIX16 P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 30 White-Slate Slate-White +PWR Red-Blue Blue-Red -PWR Red-Orange OBIX3 Orange-Red Red-Green Green-Red +PWR Red-Brown Brown-Red -PWR Red-Slate OBIX4 Slate-Red Black-Blue Blue-Black +PWR Black-Orange Orange-Black -PWR Black-Green OBIX5 Green-Black Black-Brown Brown-Black +PWR Black-Slate Slate-Black Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 31 RPI Connector Board Label Wire color -PWR Yellow-Blue OBIX6 Blue-Yellow Yellow-Orange Orange-Yellow +PWR Yellow-Green Green-Yellow -PWR Yellow-Brown OBIX7 Brown-Yellow Yellow-Slate Slate-Yellow +PWR Violet-Blue Blue-Violet -PWR Violet-Orange OBIX8 Orange-Violet Violet-Green Green-Violet +PWR Violet-Brown Brown-Violet P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 32 Red-Blue Blue-Red -PWR Red-Orange OBIX11 Orange-Red BS11 Red-Green Green-Red +PWR Red-Brown Brown-Red -PWR Red-Slate OBIX12 Slate-Red BS12 Black-Blue Blue-Black +PWR Black-Orange Orange-Black -PWR Black-Green OBIX13 Green-Black BS13 Black-Brown Brown-Black +PWR Black-Slate Slate-Black Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 33 Wire color -PWR Yellow-Blue OBIX14 Blue-Yellow BS14 Yellow-Orange Orange-Yellow +PWR Yellow-Green Green-Yellow -PWR Yellow-Brown OBIX15 Brown-Yellow BS15 Yellow-Slate Slate-Yellow +PWR Violet-Blue Blue-Violet -PWR Violet-Orange OBIX16 Orange-Violet BS16 Violet-Green Green-Violet +PWR Violet-Brown Brown-Violet P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 34: Installing Base Stations

    • Canada: a minimum of 9 cm and a maximim of 1.5 m apart from edge to edge Never mount base stations in rows. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 35: Mounting A Base Station

    9 cm 3.5 in. Vertical clearance from base station center to 27 cm 54 in. base station center Horizontal clearance from base station center 41 cm 54 in. to base station center P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 36 Ensure that the RPI is off before connecting power pairs to the base station. Bracket termination board -Power 1 -PWR(1) +PWR(1) +Power 1 -Power 2 -PWR(2) +Power 2 +PWR(2) RJ11 jack RJ11 jack Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 37 Include the labeling information for each Companion base station on the completed installation floor plans. 9. Slide the cover onto the bracket, using the guide to position it properly. Snap it into place. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 38: Installing Portable Telephones

    32 / Installation Sliding cover onto bracket Installing portable telephones To use Norstar Companion portables, you must first install radio base stations to transceive radio signals to and from the portable telephones, then bring the system on-line. Installing base stations on page 28 Companion Portable Telephones are installed differently than traditional desk sets.

  • Page 39: Installing External Antennas And Lightning Surge Arrestors

    Installation / 33 Note: Up to 60 portables can be installed on a Norstar wireless system. Each portable telephone must be registered to a DN before it can be used. By default, no Companion portables are assigned to the DNs.
  • Page 40 Always install the lightning surge arrestor at the cable entry point into the building. Connect the lightning surge arrestor to ground before connecting the coaxial cable. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 41: Installing External Antenna And Lightning Surge Arrestor Procedures For The United States Of America

    • antennas are supplied with cables already attached and terminated with special proprietary BNC plugs to join with the connector on the base station • cables are not supplied with exterior antennas P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 42: Planning For An Outdoor External Antenna (Usa)

    4. Loosen the nut on the antenna. 5. Slide the antenna into the slot of the bracket and tighten the nut. 6. Feed the coaxial cable through the wall to the lightning surge arrestor on the interior wall. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 43: Installing A Lightning Surge Arrestor (Usa)

    To install a lightning surge arrestor, follow these steps: 1. Mount the lightning surge arrestor on the interior wall as close as possible to the entry point of the coaxial cable from the outdoor external antenna. P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 44 6 to 10 ft. You can also connect the ground lead to the 120 V ac conduit (which is connected to the building ground), but this is not a preferred installation. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 45: Installing External Antenna And Lightning Surge Arrestor Procedures For Canada

    This will seriously affect its performance. The minimum recommended bending radius is 20 mm. • Always ensure that the antenna is clear of any adjacent obstruction, particularly metal. If more than one external P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 46 For some applications you can mount the antenna on the ceiling, for example, in a stairwell. Indoor directional external antenna (Canada) Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 47 • Install the bracket so that the external antenna is vertical. The recommended mounting height on a wall is half way between the floor and the ceiling. P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 48 3. To prevent undue cable stress on the co-axial cable, secure it to the mounting surface with a clamp. 4. Connect the external antenna to the appropriate base station radio. Note: The length of the co-axial cable must not exceed 10 m. Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 49 • Always install the antenna at the cable entry point into the building. • Connect the lightning surge protector to ground before connecting the co-axial cable. P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 50 2. Feed one end of the co-axial cable up through the bottom of the antenna shroud and attach the BNC connector to the base of the mast. 3. Slide the mast down into the shroud until it fits. Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 51 1. Mount the surge protector on the interior wall, shown in the following illustration, as close as possible to the entry point of the co-axial cable from the outdoor external antenna. Follow the installation instructions that come with the surge protector. P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 52 4. Route and connect the co-axial cable from the surge protector to the appropriate base station BNC connector. Note: The total length of the co-axial cables from the outdoor external antenna to the base station must not exceed 10 m. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 53: Powering Up The System

    System logical identifier (LID) on page UTAM test failed Alarm codes on page 99 in the Troubleshooting chapter. A loss of UTAM information occurs when upgrading U.S.-based MICS-XC systems. UTAM Recovery Codes are required. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 54: Programming

    Programming is performed by the installer or the customer service representative. The interface allows you to change settings for the entire Norstar system, plus settings for individual telephones and external lines. Most of the settings can also be programmed by a system coordinator who has a SysCoord+ password.

  • Page 55: Programming Tools

    Programming / 49 Programming tools As with all Modular ICS programming, you can use a T7316 Business Series Terminal or an M7310 or M7324 Norstar set to perform the programming. In this book, all processes requiring dialpad buttons are presented in the Business Series Terminal button icons. If you...

  • Page 56: Viewing Your Programming Updates

    Key. Please refer to Software keys (U.S. only) on page 64 before setting up your wireless system. Companion defaults Setting Default Startup defaults MICS-XC template Start DN 221 (may be different for upgraded systems) Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 57 No defaults assigned only) Radios Cell Assignment Unassigned Antenna Type Internal Cells Cell radios Unassigned Cell nghbrs Unassigned Cell rad nghbrs Unassigned Note: DID Companion defaults are the same as PBX defaults. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 58: Startup Programming

    ••‡°¤‡°°‡. To be accepted, the Startup code must be entered no later than 15 minutes after the Norstar system has been powered If 15 minutes have elapsed since you powered up the system, turn system power off and on, to prepare for the Startup process.

  • Page 59: Changing The Default Template

    DNs are available Radio data lets you view and change cell and radio settings For other programming operations refer to Modular ICS 5.0 Installer Guide. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 60: Entering Programming For System Coordinators

    Entering programming for system coordinators The person on staff who is in charge of making changes on the Norstar system is called the system coordinator. The everyday Companion programming done by system coordinators is described in Modular ICS 5.0 Companion System Coordinator Guide.

  • Page 61: Entering Programming Using Other Passwords

    System Coordinator password. This level of access is designed for the average user who takes care of the day-to-day changes to the Norstar system, but who does not need to use more advanced programming. The default password is ADMIN (23646).

  • Page 62: Changing The Registration Password

    Provide this password only to selected personnel to prevent unauthorized access to programming. The implications of such access may include the rearrangement of line assignments, which could affect the operation of the Norstar system. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 63: Companion Programming

    For more detailed information on enabling Norstar Companion, refer to the Software keys (U.S. only) on page 64. You must enable registration for the entire Norstar system to allow individual portables to register. The options are Yes (Y) and No (N).
  • Page 64 58 / Programming Portable DNs Once registration is enabled for your Norstar Companion system, a series of extension numbers (637 to 696) automatically becomes available for registration. Check that an extension number is still available before registering a portable telephone to it.

  • Page 65: Radio Data

    Re-evaluation needs to be applied to the system. Schedule re-evaluation during slow periods. Plan on conducting a re-evaluation of your Norstar Companion when the system is not busy with calls. Wireless calls may be lost during the re-evaluation process. P0941568 01...
  • Page 66 60 / Programming After installing Norstar Companion components and obtaining the proper number of UTAM activation keys (see Software keys (U.S. only) on page 64), you need to verify that wireless re-evaluation has occurred. Alarm code messages can be used...
  • Page 67 A call on a portable can be handed off from one cell to another only if those cells are programmed as neighbors. The Norstar system automatically assigns cell neighbors and re-evaluates the cell-to-cell configuration when base stations are added or removed.
  • Page 68 Unassigned. Select LIST to see each neighbor in sequence. Select SCAN to see the first/next cell Assigned. For example cell 01, the display shows Nghbr:03 and Nghbr:04. This means that cells 03 and 04 have been assigned as cell neighbors. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 69: System Logical Identifier (Lid)

    Changing system LID de-registers all portables. If you change the system LID, you invalidate the registration of all the portables in the system. Portables must be re-registered before they can be used. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 70: Software Keys (U.s. Only)

    To comply with UTAM Inc., Norstar uses keys and credits to control user capacity and to ensure system location verification. These software keys and credits are required to activate Norstar Companion services on a new or upgraded system.
  • Page 71 The Companion ID Label is sent to each customer once radio credits have been purchased. In order to implement the credits and take advantage of the Norstar Companion capability, you must obtain two sets of keys. One is the Credit Key and the other is the UTAM Activation Key.
  • Page 72 Step 3: Call the Nortel Customer Response Center 1. To obtain your two sets of keys call the Nortel Networks Customer Response Center at:1-800-321-2649. 2. Follow the voice prompts for Norstar products. When you are asked for the information concerning your request, provide the following: •...
  • Page 73 The software recognizes base station radios as Radio credits. There are two radios for each Norstar Companion base station. See Radio credits (U.S. only) on page 61 for information on viewing the available number of radio credits.
  • Page 74 UTAM activation keys have been entered. To verify whether or not the base stations have been properly recognized, see Radio data on page 59 for information on the re-eval process. Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 75 Register your Companion portables Norstar Companion Portable telephones are added to the system using the portable registration process. Refer to the Modular ICS 5.0 Companion System Coordinator Guide for more information on registering Companion portables. Tip - If your system has been powered down for an extended period of time your System ID may have changed.

  • Page 76: Registering Individual Portables

    Registering the C3060 The following section describes the procedures involved in registering Companion C3060 portable telephones. To register each portable with the Norstar system, you must do two things: • Register the portables by entering the Registration password on each one.

  • Page 77: To Register The C3060

    The display shows Reg failed when the registration fails. If you try to register the C3060 to the same system twice, the display shows the registered name. For example Registered as NORTEL 1. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 78: To Confirm That The C3060 Is Registered

    Press m *** . c. Press SYS. d. Press , or . until the display shows the system name you just registered. e. Press SELCT. Then press OK or END to exit Administration. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 79: Deregistering The C3060

    Deregistering the C3060 from the Administration Terminal does not clear registration data from the portable. Use this method if the portable were lost or stolen or if you want to assign it to another system. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 80: Measuring Rssi For A C3060

    3. Press SELCT . The display shows Feature: . 4. Press 8 9 8. The display shows the radio ID of the base station to which the portable is linked, followed Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 81: Measuring Directed Rssi

    For example, the number 03142 on the base station is connected to TCM port 0314, and 2 is the radio number. The number might be printed on a label attached to the base station mounting bracket. P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 82 Note: In this example, the module is 14, the port is 11 and the radio is 2. The signal strength measured by the base station is -67 dBm. 7. To end the connection, press k. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 83: Registering The C3050

    Registering the C3050 The following section describes the procedures involved in registering Companion C3050 portable telephones. To register each portable with the Norstar system, you must do two things: • Register the portables by entering the Registration password on each one.
  • Page 84 Press BKSP to remove a mistake. Press øor ùto move the cursor backward or forward. 8. Press SAVE. The portable displays the registered name, for example NORTEL 1 registered. 9. Turn off registration for your system. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 85: To Confirm That The C3050 Is Registered

    If you do not hear a dial tone, or if the portable does not ring, refer to the Troubleshooting section in this guide. If you still cannot register the portable, contact your system supplier. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 86: Deregistering The C3050

    For example, you may want to deregister the portable before you assign it to another DN. You can also deregister a portable using the Norstar administration set. You could use this method if the portable was lost or stolen, or if you wanted to assign it to another system.

  • Page 87: Measuring Rssi For A C3050

    In this example, the module is 03, the port is 14, and the radio is 2. The signal strength measured by the base station is -54 dBm. 4. To end the connection, press « or e or close the flap. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 88: Measuring Directed Rssi

    1. Repeat steps 1 to 3 of To measure undirected RSSI on page 2. When the portable displays the base station ID you want to measure, move out of the cell boundary range so that hand- off occurs, and press « or e. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 89: Registering The C3020 (Canada Only)

    Registering the C3020 (Canada only) The following section describes the procedures involved in registering Companion C3020 portable telephones. To register each portable with the Norstar system, you must do two things: • Register the portables by entering the Registration password on each one.
  • Page 90 2. Make sure that the flap is closed and the Ringer Control Switch is in the bottom position. Make sure the portable telephone is idle and call forward is not active. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 91: Deregistering The C3020 (Canada Only)

    • from the administration set (For more information about using the Norstar administration set, see the Modular ICS System Coordinator Guide.) For example, you may want to deregister the portable before you assign it another number on the same system.

  • Page 92: Measuring Rssi For A C3020 (Canada Only)

    The strongest RSSI value the portable displays is -44 dBm. The weakest RSSI value the portable displays is approximately -85 to -95 dBm. Receive Signal Strength Indicator overrides normal display. You cannot receive calls while measuring Receive Signal Strength Indicator. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 93: Measuring Undirected Rssi

    Receive Signal Strength Indicator applies to one radio in a base station. You cannot measure the directed Receive Signal Strength Indicator of the other radio in the base station to which you are connected. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 94: Measuring Directed Rssi Using Your Portable

    5. Read your measurement. The system drops the link when you move out of range of your base station (no hand-off). 6. To end the connection, press r, or close the flap. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 95: After Registering The Portables

    You cannot register more than one portable to one extension number. If a portable telephone is used in more than one Norstar or Companion system, the user must know which registration slot number was used to register the portable telephone with each system.

  • Page 96: Testing

    Testing the Companion portable telephones You must register all portable telephones before testing them. For more detail on registering portable telephones, refer to Modular ICS 5.0 Companion System Coordinator Guide and the Telephone Registration Instructions. 1. Verify that the portable telephone is ON.

  • Page 97: Testing The System Coverage

    If a significant hole in the coverage area is found and the base stations are working properly according to the above tests, refer to Companion Site Planning Guide. You may need to redeploy the base stations or add an additional cell. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 98: Troubleshooting

    Verify that the dialtone is available from the ICS. b. The portable may not be registered. Try to register the portable refer to the Modular ICS 5.0 Companion System Coordinator Guide. 4. Check that the portable is using the correct registration slot.
  • Page 99 (see Installing external antenna and lightning surge arrestor procedures for the United States of America on page 35). Note: Ensure there are not any bridge taps on the TCM. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 100: Replacing A Base Station

    11. If the base station is powered locally, plug the power supply into the AC outlet. The red light on each base station will flash for about 15 seconds while powering up. This is normal. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 101: Verifying Radio Credits (U.s. Only)

    Each base station has two radios so each base station requires two credits. Note: As each base station is initialized the number of available Radio Credits will decrease accordingly. P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 102: Problems With An Rpi

    OK9 to OK16 or OBIX9 to OBIX16. If only one or a few of the base stations seem faulty, Problems with a base station on page 92. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 103: Problems With Wireless Communication

    Taking a base station out of service causes radio coverage to degrade. Obtaining a Recovery Key A disabled Norstar Companion system implies that base stations and portables are not operational. UTAM registering information is, however, retained. To reactivate Norstar Companion communication on a disabled system, you require a UTAM Recovery Key.
  • Page 104 8. Verify that the correct number of Radio Credits is available. Refer toVerifying Radio Credits (U.S. only) on page 95. 9. Re-enter all programming data using information from the Programming Record. 10. Reregister all portables. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 105: Alarm Codes

    Troubleshooting / 99 Alarm codes For a complete list of Norstar alarms, consult the Norstar Alarm & Event Code Manual. Also consult the Modular ICS 5.0 Installer Guide. Displays Example Meaning Possible causes and actions display Alarm: 21 Wireless re-evaluation...
  • Page 106 3 minutes or was replaced with a new base station. You may - run System Reevaluation immediately - schedule System Reevaluation or CANCEL to disregard message See Re-evaluation on page 59. Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 107 Radio Credits to support the number of base stations you have connected - Restart the system with the correct system configuration. -The system may require a UTAM Recovery Key. See Obtaining a Recovery Key on page 97. P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 108 UTAM Activation Key to cover the increase in Radios. See Software keys (U.S. only) on page 64. If Radio Credits are required then reevaluation is disabled. See Re-evaluation on page 59. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 109: Event Messages

    (as in this case) and another for the B2 channel radio. A corresponding alarm code 53 occurs. Evt:304-1032 A B2 channel radio (radio 2 on port 0103 in this case) cannot be synchronized with other radios because of system overload. P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 110 A corresponding alarm code 53 occurs. Evt:308-0103 The base station is connected to a system that supports a radio protocol that the ICS does not understand. Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 111 Evt:671 Disablement test is finished. Evt:672 System initialization is beginning. Evt:673 System initialization is finished. Evt:675 Demo system. Evt:831 Software error dealing with base station. Evt:832 System problem with locating portable telephones. P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 112 Portable does not support specific display character. Evt:843 Internal radio driver error. Evt:848 A cell manager has been unable to register with the router. Evt:849 Synchronization error. Evt:850 Synchronization error. Evt:851 Base station software error. Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 113 Evt:869 Wireless subsystem language loading error. Evt:870 Firmware downloading to base station. Evt:871 Base station download is complete. Evt:872 Wireless subsystem error. P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 114 The Wireless auto-admin (Re-Eval) Initial Intelligence component has detected an error. Evt:887 The Wireless auto-admin (Re-Eval) radio Sniffing component has detected an error. Evt:888 The Wireless auto-admin (Re-Eval) Radio Manager has detected an error. Modular ICS 5.0 Companion Installer Guide P0941568 01...

  • Page 115: Specifications

    Input voltage 80 to 270 V AC Input frequency 40 to 70 Hz Output voltage 48 V DC Output current 1.1 A °C °C ( Operating temperature to 50 32°F to 122°F ) P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 116: Base Station

    15 dBm (US) 10 dbm (Canada) If a plug-top power supply is required, use only the power supply recommended for use with the base station. Other usage invalidates any approval given to this apparatus. Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 117 Voltage standing wave ratio better than 1.5:1 Extension cable loss below 4.5 dB Lightning surge arrestor circuit 3 kA current Lightning surge arrestor µS waveform pulse Lightning surge arrestor 20 times repetition P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 118 2.5 dBi maximum Polarization vertical 50 Ω nominal Input impedance Temperature -18 °C to +55 °C Humidity 5% to 95% Length 21.0 cm maximum Width 3.0 cm maximum Weight 0.25 kg maximum Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 119 Lightning surge protector (For Canada) Part no. A0382082 Surge capability 50 000 A (repeatable) Turn-on threshold 600 V dc Turn-on time 2.5 ns Impedance 50 ohms Operating frequency range 125 MHz to 1 GHz P0941568 01 Modular ICS 5.0 Companion Installer Guide...

  • Page 120: Upgrading Your System

    Module 2 is used for trunk modules only. On a midi system (2- port expansion) ensure that Station Modules 3, or 4, or both are available to connect Norstar sets or base stations. base stations cannot be connected to any other module.
  • Page 121 Up to 16 outputs Up to 16 outputs (TCM + power) Inputs (TCM + power) inputs (TCM) (TCM) Connection board Connection board Clip Clip Strain relief system Strain relief support Power cord Power cord P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 122 Norstar system. You can also forward calls from your Norstar Answer DN: The internal or Companion portable. To have calls directory number (DN) of a telephone that is monitored by an P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 123 Settings are changed from their defaults in programming. In this Companion Wireless provides manual, default settings are shown mobility in the workplace. Calls that in bold text. used to ring just at your Norstar set P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 124 The ICS can function on its own as a events and activities in the Norstar basic system (with 32 Norstar system. telephones and up to 48 external lines), or with the addition of Trunk Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 125 CAP module. A telephone may be assigned zero to eight Intercom buttons. This is Module: A component of the done during an Installer Norstar key system. Includes the programming session. P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 126 The overlay you need.You can obtain additional is found at the back of the Norstar keys whenever you need to expand Companion Installer Guide or the number of portables, up to a System Coordinator Guide.
  • Page 127 Routing: See Routing Service. password that prevents unauthorized users from registering Routing service: A programming portables on the Norstar Companion section that allows outgoing calls to system. be directed automatically based on P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 128 A target line prevents unauthorized access to routes a call according to digits it system programming. The system receives from an incoming trunk. coordinator password can be Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 129 Norstar system, over a installation or relocation of personal network or outside your Norstar wireless communication devices system. It also works with a Norstar operating between 1.92 GHz and Companion portable. 1.93 GHz. This allows UTAM Inc. to...
  • Page 130 124 / Glossary Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 131 41 radio credits 28 red light 91 indoor directional external replacing 94 antenna 40 site planning 28 indoor omni-directional specifications 109 external antenna 41 termination board 30 – installation 33 P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 132 8 Evt 670 S5 105 on a mega system 10 Evt 671 S5 105 on a midi system 8 Evt 672 S5 105 on a mini system 8 Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 133 6 Evt 884 S5 108 checklist 6 Evt 885 S5 108 configuring expansion Evt 886 S5 108 modules 7 Evt 887 S5 108 equipment and supplies Evt 888 S5 108 checklist 6 P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 134 – Installing 45 defaults 51 Installer 52 plug-top power supply 110 maxi system, configuring base port allocation 16 station 8 portable DNs 58 mega system, configuring base portable registration 69 station 10 Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 135 109 Utilities (NRU) 4 troubleshooting 96 viewing updates 50 upgrading RPI-8 to RPI-16 programming record 49 – provisioning record 28 wiring 20 input connections 22 using 6 output connections 22 P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 136 16 entering programming 54 UTAM System Coordinators, entering –?? activation key 65 programming 54 approval 1 system logical identifier 63 invalid code 68 recovery key 65 – regression key 69 TCM connections Modular ICS 5.0 Companion Installer Guide P0941568 01...
  • Page 137 Index / 131 viewing programming 50 Voice Mail, system requirements wireless capabilities (see Companion) wireless communication activation approval 1 – regression key 97 wireless equipment 28 wireless, antenna installation 33 – wiring, RPI 16 P0941568 01 Modular ICS 5.0 Companion Installer Guide...
  • Page 138 Backup programming overlays Business Series Terminals Programming Overlay Heading Show Back Next P0914001 01 Norstar Programming Overlay Heading Show Back Next...
  • Page 139 Norstar Programming Overlay in the slots provided on the back cover. Après avoir terminé la programmation, rangez la grille Norstar dans les fentes prévues à cet effet à la fin de ce guide. Cuando haya terminado de programar, inserte en estas ranuras su Plantilla de programación...

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