Norstar Compact ICS 6.0 Manuals

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Norstar Compact ICS 6.0 Manual

Norstar Compact ICS 6.0 Manual (252 pages)

Brand: Norstar | Category: Telephone System | Size: 3.89 MB

Table of Contents

Table of Contents
3
Getting Started with Norstar

13
- Using this Guide
  13
- Understanding Programming
  13
- Before You Start
  14
- What You'll Need to Do Programming
  15
- Using Buttons
  15
- Using the Buttons under the Display
  18
  - The Programming Overlay
    18
- A Map for Working in Programming
  20
- Starting and Ending a Session
  24
- Ending a Session
  25
Frequently Used Programming Operations

27
Answering Calls

41
Making Calls

63
Auto Attendant

71
Handling Many Calls at Once

93
- Using Hold
  93
  - Retrieving a Held Call
    93
  - Holding Automatically
    93
  - Listening on Hold
    94
  - Holding a Call Exclusively
    94
- Using Call Queuing
  95
- Using System-Wide Call Appearance (SWCA)
  95
  - Incoming Calls
    96
  - Outgoing Calls
    97
  - No Free Call Keys
    98
Transferring Calls

99
- Using the Transfer Feature
  99
  - Transferring a Call
    99
  - Transferring External Calls
    100
  - Canceling a Transfer
    100
- Using Camp-On
  102
- Parking a Call
  103
  - Retrieving a Parked Call
    103
  - Using Call Park
    103
- Using Callback
  105
Forwarding Your Calls

107
- Forwarding Your Calls to Another Norstar Telephone
  107
  - Canceling Call Forward
    107
  - Using Call Forward at Your Telephone
    107
  - Overriding Call Forward
    108
  - Changing the Automatic Call Forward Settings for a Telephone
    108
  - Changing Forward no Answer
    108
  - Changing the Delay before a Call Is Forwarded
    109
  - Forward on Busy
    109
  - DND on Busy
    110
  - Call Forward and Voice Mail
    111
- Line Redirection
  111
  - Turning on Line Redirection
    112
  - Canceling Line Redirection
    112
  - Allowing a Telephone to Redirect Calls
    113
  - Turning the Redirect Ring for a Telephone on or off
    113
  - Outgoing Line
    114
  - No Line to Use
    114
  - How Line Redirection Is Different from Call Forward
    115
  - Using Line Redirection
    115
Communicating in the Office

117
- Paging
  117
- Sending Messages Using the Display
  120
  - Sending a Message
    120
  - Canceling a Message You Have Sent
    121
  - Viewing Your Messages
    121
  - Replying to a Message
    121
  - Removing Items from Your Message List
    122
  - Viewing Messages You Have Sent
    122
  - Message List
    123
- Using Voice Call
  124
Tracking Your Incoming Calls

127
- Using Call Log
  127
- Call Log Options
  128
- Logging a Call Manually
  128
- Deleting Old Log Items
  129
- Viewing Your Call Log
  129
- Viewing a Call Log Item
  129
- Erasing Log Items
  129
- Making a Call Using Call Log
  130
- Creating a Password to Your Call Log
  130
- Changing Your Call Log Password
  131
- Deleting an Assigned Password
  131
- Programming a Telephone to Log Calls Automatically
  131
- Using Voice Mail
  133
Customizing Your Telephone

135
- Finding out What a Button Does Using Button Inquiry
  135
- Making the Display Darker or Lighter Using Contrast Adjustment
  136
- Changing the Language on the Display
  136
  - English
    136
  - French
    136
  - Spanish
    136
- Programming a Feature Code Onto a Memory Button
  137
  - Programming Feature Buttons
    137
  - Erasing a Feature Button
    137
  - Feature Code
    138
- Labeling Your Set
  139
  - Applying Button Labelling
    139
  - Business Series Terminals
    139
  - Identifying the Telephones
    140
  - T7316 Business Series Terminal Button Defaults
    141
  - M7310 Telephone Button Defaults
    143
  - Default Button Assignments
    144
    
    M7208 Telephone Button Defaults
    145
    
    M7324 Telephone Button Defaults
    146
- Moving Line Buttons
  147
- Changing the Type of Ring
  148
- Adjusting the Ring Volume
  148
- Hiding the Message or Calls Indication
  148
  - Restoring the Messages and Calls Indication
    148
User Preferences

149
- Using User Preferences
  149
- Changing Button Programming
  150
- Changing a User Speed Dial
  151
- Changing Call Log Options
  152
- Changing How Calls Are Dialed
  152
- Changing the Language Used on the Display
  152
- Making the Display Lighter or Darker
  152
- Changing the Ring on the Telephone
  152
- Changing the Voice Path on the Telephone
  152
Programming Hunt Groups

155
- Adding or Removing Members from a Group
  156
  - Moving Members of a Group
    157
- Assigning or Unassigning Lines to a Group
  158
- Assigning a Distinctive Ring Pattern to a Hunt Group
  159
- Setting the Distribution Mode
  159
- Setting the Hunt Delay
  161
- Programming Busy Line Setting
  161
- Programming the Queue Time-Out
  162
- Programming the Overflow Set
  163
- Setting the Name
  164
Using the Hospitality Features

165
- Hospitality Passwords
  165
  - Desk Pswd
    165
  - Cond Pswd
    166
- Room/Desk Information
  166
  - Programming Room Information
    167
  - Using the Room/Set Programming
    169
- Programming the Alarm Feature
  170
  - Using the Administration Set to Control Alarms
    171
  - Using the Alarm
    172
  - Canceling an Alarm
    173
  - Turning off an Alarm
    173
Telephone Features

175
Isdn

191
- Isdn Bri
  191
  - Line Access from an ISDN Terminal
    192
- ISDN BRI Features
  192
  - Network Name Display for BRI
    192
  - Name and Number Blocking for BRI
    193
- Service Provider Features
  193
  - Call Forward
    193
  - Canceling Call Forward
    193
  - Calling the Number Your Calls Are Forwarded to
    194
  - Automatic Call Back
    194
  - Automatic Recall
    194
  - MCID
    194
  - Network Call Diversion
    194
- ISDN BRI Terminals
  195
- ISDN Applications
  195
  - Videoconferencing and Video Telephony
    195
  - Desktop Conferencing
    195
  - File Transfer
    195
  - Telecommuting
    196
  - Group 4 Fax
    196
  - Remote LAN Access
    196
  - Leased Line Backup
    196
  - LAN to LAN Bridging
    196
  - Internet and Database Access
    196
Using System Features

197
- Using Alternate or Scheduled Services
  197
- Using Passwords
  202
  - Using a Basic Password
    203
  - Changing Passwords
    203
  - Clearing a Call Log Password
    204
  - Hospitality Password
    204
- Using Special Telephones
  205
  - Direct-Dial
    205
  - Changing the Direct-Dial Telephone Assignments
    206
  - Hotline
    207
  - Bypassing a Hotline
    207
  - Making a Telephone a Hotline Telephone
    207
  - Control Telephone
    208
- Using Set Lock
  208
  - Changing Set Lock Programming for a Telephone
    209
- Using an Auxiliary Ringer
  209
  - Turning the Auxiliary Ringer for a Telephone on or off
    209
  - Using Host System Dialing Signals
    210
  - Link
    210
  - Preventing a Telephone from Using Link
    210
  - Pause
    211
  - Long Tones
    211
  - Programmed Release
    212
  - Run/Stop
    212
  - Wait for Dial Tone
    213
  - Using Pulse Dialing for a Call
    213
  - Using Your Norstar System from an External Location
    213
  - Controlling Access to Your Norstar System
    214
  - Direct Inward System Access (DISA)
    214
  - Class of Service (COS)
    214
  - Maintaining Security
    215
  - Accessing Norstar Remotely over the Public Network
    215
  - Tones
    216
  - Using Class of Service (COS) Passwords
    216
General System Features

219
- Disconnect Supervision
  219
- Hunt Groups
  219
- Internal Numbers
  219
- Line Assignment
  220
- Target Line
  220
- Line Pools
  221
- Overflow Call Routing
  221
  - M7100 and T7100 Telephones
    221
  - Memory Buttons
    222
  - One-Line Display
    222
  - Prime Line
    223
  - Private Lines
    223
  - Volume Bar
    223
Troubleshooting

225
- Using the Alarm Telephone
  225
- Reporting and Recording Alarm Codes
  225
- Testing the Telephone
  225
Common Feature Displays

229
- No Free Lines
  232
Index

233
- Backup Programming Overlays
  251

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