Norstar Modular ICS 7.0 System Manual

Norstar modular ics 7.0 system coordinator guide

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Modular ICS 7.0

System

Coordinator

Guide

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Summary of Contents for Norstar Modular ICS 7.0

Page 1 Return to Menu Modular ICS 7.0 System Coordinator Guide Norstar, Meridian and Companion are trademarks of Nortel Networks © Nortel Networks 2005 1-800-4 NORTEL www.nortel.com/norstar N0000626 03 Printed in Canada...
Page 3: Table Of Contents
Rings you may hear 43 Sorting calls by distinctive ring patterns 44 Answering calls at a prime telephone 45 Expanding telephone capacity 46 Using a 7316E+KIM as a central answering position 46 Release button 51 N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 4 Creating a conference by releasing privacy 73 Making a call private 73 Checking call length using Call Duration Timer 73 Disconnecting by accident 74 Time 74 Making calls 75 Choosing a line using a line button 77 Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 5 Using Hold 97 Retrieving a held call 97 Listening on hold 98 Holding a call exclusively 98 Using Call Queuing 99 Transferring calls 101 Using the transfer feature 101 Transferring a call 101 N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 6 Activating and deactivating the ability to page 124 Creating page zones 125 Using Page with external paging equipment 127 Sending messages 127 Sending a message 127 Canceling a message you have sent 128 Viewing your messages 129 Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 7 Labeling your set 149 Applying button labelling 149 Digital phones 149 Default button assignments 150 7316E button defaults 150 7316 digital phone button defaults 152 7208 button defaults 154 7100 digital phone button defaults 154 N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 8 Hospitality passwords 181 Room/desk information 183 Programming room information 183 Using the room/set programming 185 Programming the alarm feature 187 Using the Administration set to control alarms 188 Using the alarm 189 Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 9 Calling the number your calls are forwarded to 205 Automatic Call Back 205 Automatic Recall 205 MCID (profile 2) 206 Network Call Diversion (profile 2) 207 Overlap dialing (profile 2) 207 ISDN BRI terminals 207 N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 10 Preventing a telephone from using Link 227 Pause 228 Long Tones 229 Programmed Release 229 Run/Stop 230 Wait for Dial Tone 230 Using tone dialing for a call 231 Using your Norstar system from an external location 231 Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 11 Controlling access to your Norstar system 232 Direct inward system access (DISA) 232 Class of Service (COS) 233 Maintaining security 233 Accessing Norstar remotely over the public network 233 Tones 234 Using Class of Service (COS) passwords 235 Changing your Class of Service 235...
Page 12 12 / Glossary 253 Index 271 Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 13: Getting Started With Norstar
/ 13 Getting started with Norstar Your Norstar digital key system has many powerful features that can be customized to keep up with changes in your workplace. Using this guide The person who is responsible for adding or moving telephones or making changes to the system is called the system coordinator.
Page 14: Understanding Programming
They customize the system for your office. All programming is recorded in the Modular ICS 7.0 Programming Record. You may want to further customize your system. For example, you can change how some features work, or adapt the system to changes in your office.
Page 15: Before You Start
For example, if you are going to program system speed dial numbers, fill out the page in the Norstar Programming Record so that you have all the numbers and codes handy once you start programming.
Page 16: Using Buttons
The two-line telephone you use for everyday calling can be used for changes and maintenance. Examples of telephones with two- line displays are shown in the illustration. Digital phones used for programming and maintenance 7316 7316E Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 17 Allows you to enter a feature code while using or Feature button programming the telephone. Puts an active call on hold. Hold button Hangs up an active call or ends programming. Release button N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 18 Your telephone may have different labels, or the buttons may be in slightly different locations.: Button description 7316 and 7316E Digital phones ≤ Feature ≥ ≥ Hold √ Volume Control ® Release Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 19: Using The Buttons Under The Display
The programming overlay is a paper cutout that is included with the Programming record. It relabels the four buttons to name the actions you use during programming. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 20: Routing Service
Restrn service menu level. Press Back to move to the previous item on the same menu level. Press Show to move to the next Ringing service level under the current heading. Sched: Night Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 21: A Map For Using Programming
Call log. Change the time, date, or both. Time&Date Access the headings that define Hunt Groups, System prgrming Hospitality services. Enter the BusName, which displays on caller ID lines. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 22 Ring type Voice path Dflt: Handsfree Headset Restrictions Set restrictions Set lock (Partial, Full, None) Allow last no Allow saved no Allow link Telco features 1st Display Called ID Call log set Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 23 Call Log Show set Log pswd pswds Progrming Sys admin: 23646 pswds Basic: 22742 Reg. pswd (MICS-IX, only) Hospitality Desk pswd: 4677 Cond pswd:None SM pswd: 745368 Time&Date Hour Minutes Year Month N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 24: Starting And Ending A Session
The display shows the first of the seven headings available for administration programming. ÅÎ˜Èˆ is the password, unless the password has been changed. Check the Programming Record for the most recent password. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 25: Ending A Session
Items disappear from the list as they are updated. Record any changes you make in the Modular ICS 7.0 Programming Record. If there is a problem with the system, the installer needs to see a history of the changes you have made.
Page 26 26 / Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 27: Frequently Used Programming Operations
RETRY ¤‹ﬂ›ﬂ (ÅÎ˜Èˆ) The passwords can be changed. See Using passwords on page 217 for more information. Entering letters and numbers using the dialpad first press fourth press second press third press N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 28 CHANGE Month:01 Press CHANGE. NEXT CHANGE Month:___ Press the dialpad buttons to enter the month. CANCL Use numbers for the months: 01 is January; 12 is December. Month:07 Press NEXT. NEXT CHANGE Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 29: Adding Or Changing A System Speed Dial
Adding or changing a system speed dial You program a speed dial on your Norstar so that anyone in your office can dial a frequently used number using a three-digit code (001-255). To change a speed dial that already exists, follow the same steps.
Page 30 001. This is the most common choice. If you assign a specific line to a system speed dial number, only telephones with an appearance of that line can use the speed dial number. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 31: Program A Name For A Speed Dial
Decide the name you want to give to the speed dial --> code. Press the dialpad button that has the first letter of the name until the display shows the letter you want. Name:S Press -->. BKSP --> N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 32: Changing The Name Of A Telephone
If the set has already been given a name, it appears after on the display. 221:221ˆ Press ≠ then ‘. FIND Name:221 This is the name the display shows if you do not CHANGE change it. Press CHANGE. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 33: Changing The Name Of A Line
Changing the name of a line Begin the programming session Jan 1 12:00pm Press ≤. Feature: Press ••¤ﬂﬂ‹››. Password: Press ¤‹ﬂ›ﬂ. RETRY Change the name of a line Terminals&Setsˆ Press ‘. Linesˆ Press ≠. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 34 --> Name:LOCAL Press ® to end your session. CHANGE You can press – once to continue programming this line, or press – twice to return to the Lines heading. End of session Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 35: Making Changes To Call Forward No Answer
Press CHANGE and enter the internal number where CHANGE you want the calls to be sent. In this example the internal number is 221. None You can press to change the destination back to N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 36 End of session Tip - If the Norstar set is a member of a Hunt Group, the Call Forward no answer feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups, see Programming Hunt Groups on page 165.
Page 37: Making Changes To Call Forward On Busy
In this example, the internal number is 221. None You can press to change the destination back to Fwd to:221 Press ® to end your session. CHANGE N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 38: Making Changes To Do Not Disturb On Busy
End of session Tip - If the Norstar set is a member of a Hunt Group, the Call Forward on busy feature is overridden and the Hunt Group call continues to ring until the hunt time has expired. For more information about Hunt Groups, see Programming Hunt Groups on page 165.
Page 39: What Would You Like To Do Next
209. Use a Basic password so others can take See Using passwords on page care of programming such as changing 217. user speed dials, changing names, and changing the time and date. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 40 40 / Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 41: Answering Calls
Answering calls in Hunt Groups Your Norstar system now allows you to establish Hunt Groups in your system. Hunt Groups are a group of Norstar set DNs that can be called by a single directory number. The Hunt Groups feature ensures calls are easily routed to the appropriate people.
Page 42: Line Buttons
Someone else has put a call on hold on that longer than off line º On, not flashing You are connected to the call on that line or the line is in use elsewhere The line is free Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 43: Rings You May Hear
There is an external call on the line for you. A shorter double ring There is an internal call on the line for you or a call is being transferred to you. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 44: Sorting Calls By Distinctive Ring Patterns
DRP program. Refer to the Modular ICS 7.0 Installation Guide for information about setting distinctive ring for lines. If the call is to a Hunt group, and the Hunt group DRP is higher than the line DRP, the Hunt group DRP will take precedence within the Hunt group.
Page 45: Answering Calls At A Prime Telephone
Answering calls at a prime telephone / 45 Answering calls at a prime telephone Each line in a Norstar system can be assigned a prime telephone. Calls not answered at their normal destinations are transferred to the prime telephone. The prime telephone is usually the attendant’s telephone.
Page 46: Expanding Telephone Capacity
CAPS as eCAPS. Enhanced CAPS support line appearances, multiple target line appearances and Hunt group designators. You can have five eCAPs on a Norstar Modular system. It is best if one of the eCAPs is the prime telephone and direct-dial telephone for the lines and telephones it serves.
Page 47 Expanding telephone capacity / 47 Norstar 7316E digital phone with added KIM On all KIMs, at each telephone you can use the memory programming feature to: • provide feature access (Refer to Programming a feature code onto a memory button on page 147) •...
Page 48 The KIM displays a random pattern of icons as the KIM resets. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 49 Coordinator password to assign the telephone to the hunt groups for which you want to provide an appearance. Refer to Programming Hunt Groups on page 165 for information about programming hunt group appearances. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 50 11. Press ‘ until you find the button you want to program. 12. Press TEL# to enter an autodial number, or press FEATR to enter a feature code and feature programming. To make the button blank, press CLR. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 51: Release Button
Depending on the setting, and the external information available, either the caller’s name or telephone number is displayed. When you transfer an external call to another Norstar user, this information is displayed on the target telephone. N0000626 03...
Page 52: Using Call Information For A Particular Call
Once you answer a call, new calls coming in on lines configured with CLID to telephones with CLID allowed, present the prompt: LineXXX Calling for two rings, and then the CLID of the caller will display for three seconds (XXXXX). Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 53: Displaying Call Information Before Or After Answering
1. Press ≤°⁄⁄. The display reads ˆSelect a call. 2. Select the line on hold. Information about the call is displayed. 3. Press £ or VIEW to display more information about an external call. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 54: Making Call Display Information Appear Automatically
Call Display information is always shown at the telephone that answered the call. Your installer or customer service representative can program telephones to have automatic Call Display. This feature is not available to ISDN terminals. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 55: Changing Which Information Is Shown First About A Call
You may see Unknown name or Unknown number on the display if the information is not available from your telephone company. You may see Private name or Private number on the display if the caller blocks that information. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 56: Picking Up A Call Ringing At Another Telephone
You can pick up a call ringing at another telephone by using Directed Pickup or Group Pickup. Answering ringing telephones using Directed Pickup You can answer any telephone that is ringing in your Norstar system, except private lines. 1. Press ≤‡ﬂ. 2. Enter the internal number of the ringing telephone.
Page 57: Answering Any Ringing Telephone Using Group Pickup
Tip - A Hunt Group call ringing at a Norstar set DN that is also a member of a call pickup group can be picked up by any Norstar set in that call pickup group. For more information about Hunt Groups, see Programming Hunt Groups on page 165.
Page 58: Changing A Telephone Pickup Group
Enter the internal number of the telephone that is ringing. (You may use an internal autodial button to do this.) If you decide not to answer a ringing call after ® activating Directed Pickup, press Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 59: Trunk Answer
Line denied You have tried to pick up a call on someone else’s private line. Pickup denied The call that is ringing is on a line that is not in a Ringing Service. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 60: Answer Dns And Answer Keys
Answer DNs can be answered and active at the same time. Answer DNs are assigned under Terminals&Sets under Lines, Line Assgn. This setting assigns the DN of another telephone to one of your telephone buttons. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 61: Creating A Conference Call
There are three levels: Basic, Enhanced, and Extended. You need an Installer password to perform this programming. See the Modular ICS 7.0 Installer Guide for more information. ISDN terminals cannot be assigned Answer DNs to monitor other telephones, but ISDN terminals can be monitored.
Page 62: Disconnecting One Party
1. Press ≤£‹, to place one caller on hold. Press ≥/R again, to put the caller you want to keep on hold. 2. Press ®. The call is disconnected. 3. Press ≥/R to speak to the remaining party. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 63: Independently Holding Two Calls
≥. You can reconnect to the conference by pressing either of the held line buttons. For the 7000 and 7100 digital phones, press ≥. For Digital Mobility phones, press R. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 64: Splitting A Conference
64 / Creating a Conference Call Splitting a conference You can talk with one person while the other person is on hold. You can activate this feature on all Norstar and Business Series terminals except for 7000 and 7100 digital phones and Digital Mobility phones.
Page 65: Removing Yourself From A Conference
Creating a Conference Call / 65 Removing yourself from a conference You can remove yourself from a conference, and connect the other two callers through your Norstar system. 1. Enter the Transfer feature code ≤‡‚. When you remove yourself from a conference using the...
Page 66: Listening To A Call As A Group
This programming is performed by someone with the Installer password. Note: Model 7000 and 7100 digital phones, analog telephones, and Digital Mobility phones do not support Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 67: Answering Calls Without Lifting The Receiver
Handsfree is set to Auto. Tip - Direct your voice toward the telephone. The closer you are to the telephone, the easier it is for the microphone to transmit your voice clearly to your listener. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 68: Making Calls Without Lifting The Receiver
Refer to the user card for the telephones for specifics about using this button. The 7000 and 7100 digital phones do not have mute buttons. The Digital Mobility phone has a mute feature that is controlled by the handset firmware. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 69: Changing A Regular Call To Handsfree
Wait for your caller to finish speaking before you speak. The microphone and speaker cannot both be on at once. The voice of your caller may be cut off if you both speak at the same N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 70: Changing Handsfree For A Telephone
3. Press ¤‹ﬂ›ﬂ (the default System Coordinator password). 4. Press ≠ and enter the internal number of the telephone you want to program. 5. Press ≠ twice. 6. Press ‘ three times. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 71 A handsfree/mute button is automatically assigned to a legacy Norstar telephone that is programmed with handsfree and is always located in the lower right-hand corner of the memory button rows. For 7208 and 7316 digital phones, this button is assigned as a handsfree-only button.
Page 72: Handsfree Answerback
If a line is programmed with privacy, only one person at a time can use the line. Privacy control cannot be used on internal or conference calls. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 73: Creating A Conference By Releasing Privacy
Checking call length using Call Duration Timer / 73 When another telephone joins a call, the participants on the call hear a tone, and a message appears on the Norstar display. You cannot join a call without this tone being heard.
Page 74: Disconnecting By Accident
Pick up the receiver again or press the handsfree button within one second to reconnect the call. Time ≤°‚‹ Use this feature to display the current date and time while you are on a call. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 75: Making Calls
There are many ways to make a call, depending on the programming and the type of call, as follows: • Pick up the receiver and dial. The Norstar system supports three methods of dialing. See Changing how you dial your calls on page 80.
Page 76 Either you have no prime line or your prime line is busy. Select a line manually before dialing. Not in service You have entered the number of a telephone that is not in service. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 77: Choosing A Line Using A Line Button
Instead, the user switches between two calls by pressing ≥ (7000/7100) or R (on the DM phone). In this situation, one call is active and one call remains on hold. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 78: Line Pools
Everyone in the office should have a list of the line pool access codes and destination codes for the line pools their telephones can use. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 79: Using A Line Pool To Make A Call
If you program a button with an indicator to access a line pool, when all the lines in a line pool are busy, the indicator for the line pool button turns on. The indicator turns off when a line becomes available. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 80: Making Calls From An Isdn Terminal
Making calls from an ISDN terminal ISDN terminals do not have line buttons or intercom buttons as do Norstar telephones. To make an outgoing call from an ISDN terminal, access an external line by entering a line pool code or by using the ARS feature.
Page 81: Using Standard Dial
Automatic dial does not work if your telephone has no prime line or if your prime line is in use. Telephones connected to an analog terminal adapter (ATA) cannot use Automatic dial. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 82: Using Pre-Dial
Hunt Groups, see Programming Hunt Groups on page 165. Digital Mobility phones receive priority calls as ringing calls. The existing call automatically goes on hold and the priority call becomes the active call. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 83: Making A Priority Call
4. Press ≠ and enter the internal number of the telephone you want to program. 5. Press ≠ twice. 6. Press ‘ nine times. The display shows Priority call:. 7. Press CHANGE to choose Y (Yes) or N (No) N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 84: Using Ring Again
Using Ring Again Use Ring Again when you call someone on your Norstar system and their telephone is busy or there is no answer. Ring Again can tell you when they hang up or next use their telephone.
Page 85 Ring Again? Press to use Ring Again. Press EXIT you prefer to send a message. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 86 86 / When the dialed internal number is busy Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 87: Time Savers For Making Calls
Buttons used for lines, answer DNs, or handsfree cannot be used as autodial buttons. If the power to your Norstar system is off for more than three days, autodial numbers, and some other system programming, may be lost from the memory.
Page 88: Choosing A Line For Autodial
Continue to enter digits until the number is QUIT BKSP √ BKSP complete. Press ≥ erase an incorrect digit. Press when you are finished. Autodial full The memory allotted to autodial numbers in your Norstar system is full. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 89 Programmed The number is stored on the button. Common feature displays For other displays, see on page 249. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 90: Using Last Number Redial
6. Press ‘ three times. The display shows Restrictions. 7. Press ≠ twice. 8. Press ‘. The display shows Allow last no:. 9. Press CHANGE to choose Y (Yes) or N (No). Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 91: Using Speed Dial
Tip - You can copy a number onto an autodial button using Last Number Redial. Using Speed Dial Norstar provides two types of speed dialing: system and personal. • System Speed Dial programming allows you to assign a maximum of 255 three-digit speed dial codes (001-255) to the external numbers your co-workers call most frequently.
Page 92: Making A Speed Dial Call
For the 7000 and 7100 digital phones, analog telephones and Digital Mobility phones, you can enter only a line pool access code or a destination code. 4. Enter the number you want to program. 5. Press ≥ or OK. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 93 Unknown number The system cannot dial the number stored. Reprogram the number. Common feature displays For other displays, see on page 249. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 94: Using Saved Number Redial
1. Place the programming template over the appropriate buttons of the programming telephone. 2. Press ≤••¤ﬂﬂ‹››. 3. Press ¤‹ﬂ›ﬂ (the default System Coordinator password). 4. Press ≠ and enter the internal number of the telephone you want to program. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 95 No number saved You have tried to save the number of an incoming call. You can only save numbers that you have dialed yourself. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 96 96 / Blocking Saved Number Redial Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 97: Handling Many Calls At Once
If the handset moves out of radio range, external active and held calls will transfer to the prime set for that telephone, but internal calls will be dropped. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 98: Listening On Hold
Displays On hold: LINENAM You have placed one or more calls on hold. The name of the line that has been held the longest is displayed. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 99: Using Call Queuing
If you have more than one call ringing at your telephone, use this feature code to choose the call that has the highest priority. Call Queuing answers incoming external calls before callback, camped, and transferred calls. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 100 100 / Using Call Queuing Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 101: Transferring Calls
Transferring calls Using the transfer feature Transfer allows you to direct a call to a telephone in your Norstar system, within the network, or external to the network. Transferring a call 1. Press ≤‡‚. 2. Call the person to whom you want to transfer the call.
Page 102: Transferring External Calls
(SWCA) codes In certain situations, you may experience lower volume levels when transferring an external call to an external person, or when transferring two external callers from a conference call. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 103: Canceling A Transfer
221, you decide to transfer the call to someone else. Not in service The telephone to which you are trying to CANCL RETRY transfer a call is out of service. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 104: Using Camp-On
If there is no line button available, you receive a message on the display and hear Camp tones. Each set can handle only one camped call at a time. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 105 The line that the camped call is on is in use or that line does not appear at your telephone. Release the line or release an internal line. Common feature displays For other displays, see on page 249. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 106: Parking A Call
Check your Modular ICS Programming Record if you are unsure about what range your system uses. The Norstar system assigns Call Park codes in sequence, from the lowest to the highest, until all the codes are used. This round-robin approach means that a greater variety of codes are used, which makes it easier for a call to reach the right person when more than one incoming call is parked.
Page 107 There was no call on the retrieval code you entered. Park denied You have tried to park a conference call. Split the conference and park the calls separately. The person who retrieves the calls can reconnect the conference. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 108: System-Wide Call Appearance (Swca) Codes
SWCA codes to park and retrieve the calls. Since there is no visibility to the users without button assignments, users must employ the voice call or page feature to provide the call location to other users. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 109 • ≤•ﬁ‹° retrieves the call that has most recently been parked on an assigned SWCA position. The system searches only on codes assigned to the telephone. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 110: Using Callback
Each group telephone must either have a line appearance of the call coming in, or a free intercom button to be able to retrieve a SWCA call. Refer to the Norstar SWCA User Card for detailed information about how the feature is used. Using Callback...
Page 111: Forwarding Your Calls
However, line redirection is not supported on the 7000 and 7100 digital phones, analog telephones, or the Digital Mobility phone. TIP - 7316E telephones display this call forwarding icon when a call has been forwarded: Canceling Call Forward 1. Press ≤£›. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 112: Using Call Forward At Your Telephone
Overriding Call Forward If you call someone who has their calls forwarded to you, your call rings at that telephone even though they are forwarding their calls to you. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 113: Changing The Automatic Call Forward Settings
For step-by-step instructions, see Change the number of times the telephone rings before it is forwarded on page 36. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 114: Forward On Busy
Forward on busy Forward on busy redirects your calls to another telephone on your Norstar system when you are busy on a call, or when you have Do Not Disturb activated at your telephone. For step-by- step instructions, see Making changes to Call Forward No Answer on page 35.
Page 115: Call Forward And Voice Mail
• make the ring delay greater than the delay used by your voice mail system, if your voice messaging system or service automatically retrieves calls N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 116: Line Redirection
Incoming internal calls are forwarded to the specified Call Forward destination. You cannot use the Line Redirection feature on 7000 or 7100 digital phones, on Digital Mobility phones, or on an analog telephone connected to an ATA. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 117: Turning On Line Redirection
The line chosen for redirecting calls on other lines can be used normally when it is not busy on a redirected call. To avoid redirection failing because the chosen line is in use, choose a line pool with several lines in it. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 118: Canceling Line Redirection
4. Press ≠ and enter the internal number of the telephone you want to program. 5. Press ≠ twice. 6. Press “ four times. The display reads Allow redirect:. 7. Press CHANGE to select Y (Yes) or N (No). Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 119: Turning The Redirect Ring For A Telephone On Or Off
Enter a line pool code or a destination code. Line Redirection Press • or ADD to begin redirection. Press QUIT REMOVE £ or REMOVE to cancel a previous redirection. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 120 The lines light up as you press them. Once you cancel redirection for a line you cannot restore it by pressing the line again. Press ALL to cancel redirection for all your lines. To end, press ≥ or Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 121: How Line Redirection Is Different From Call Forward
Line Redirection, but none of the Norstar call handling features are available until the feature times out. If you need to use a Norstar feature to process the call, quit Line Redirection programming by pressing ≤. Do not press ®...
Page 122: Centralized Voice Mail And Auto Attendant
Using a centralized voice mail system If your system is part of a network that uses just one Meridian voice mail or Norstar voice mail system, how the users access the system will depend on which node they reside. Users with telephones attached to the same system as the voice mail system use the internal prompts (≤·°⁄) to...
Page 123: Communicating In The Office
Communicating in the office Paging Paging allows you to make announcements over the Norstar system using the telephone speakers, or an external loudspeaker system, if one is available. The 7000 and 7100 digital phones and the Digital Mobility phones can be used to make page announcements, but these telephones cannot receive page announcements.
Page 124: Activating And Deactivating The Ability To Page
4. Press ≠ and enter the internal number of the telephone you want to program. 5. Press ≠ twice. 6. Press ‘ seven times. The display reads Paging. 7. Press CHANGE to select the setting: Y (Yes) or N (No). Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 125: Creating Page Zones
You can make a telephone part of a page zone only if the telephone has paging set to Y (Yes). A zone is any set of Norstar telephones that you want to group together for paging, regardless of their location. The maximum number of sets in a page zone is 50.
Page 126 126 / Paging Tip - Make sure that everyone who needs to make page announcement has a list showing which telephones are in which page zones. Enter this information into your Modular ICS 7.0 Programming Record. Displays Enter zone:___ Enter the desired page zone number (0- 6) or press ALL.
Page 127: Using Page With External Paging Equipment
If your reply to a message is forwarded or is answered at another telephone using the Call Pickup feature, the message remains on your telephone until you cancel it or successfully contact the telephone that sent the message. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 128: Canceling A Message You Have Sent
For more information about the Message Reply Enhancement feature, see the Norstar Modular ICS 7.0 Installer Guide. Canceling a message you have sent 1. Press ≤£⁄. The display reads Cancel for:.
Page 129: Viewing Your Messages
If you want to call your voice message center using a line other than the programmed line, exit your message list and dial the voice message center telephone number using normal dialing methods. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 130: Replying To A Message Using An Analog Telephone
Analog Station Module ≤⁄ (ASM) using . The analog telephone can in turn invoke a single digit access code to reach the designated direct-dial telephone and retrieve messages. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 131: Removing Items From Your Message List
On analog telephones connected to an ASM, the Cancel Message Waiting feature cancels the oldest message received. The system no longer provides either a Stuttered Dial Tone or a Message Waiting Lamp if there are no messages pending. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 132: Viewing Messages You Have Sent
In use: 221 You are trying to call from your message waiting list. The line that you want to use is being used by the identified Norstar user. L001:LINENAMVMsg You are viewing your message list. The NEXT...
Page 133 For other displays, see Common feature displays on page 249. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 134: Using Voice Call
When someone makes a voice call to you, simply start talking. Your telephone microphone picks up your voice. Once you have answered a voice call, you can put it on hold, transfer it, or otherwise treat it as a normal call. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 135: Blocking Voice Calls Using Voice Call Deny
• Call Forward is turned on • Do Not Disturb is turned on • Voice Call Deny is turned on • it is not a Norstar telephone. Your call proceeds automatically as a regular ringing call. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 136 136 / Using Voice Call Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 137: Tracking Your Incoming Calls
The same feature is supplied by an ISDN service package that comes with calling line identification (CLID). N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 138 To use the features on the following pages, your telephone must have spaces available in its Call log. Your installer or customer service representative programs each telephone with an appropriate number of spaces. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 139: Call Log Options
When your log is full, Autobumping automatically deletes the oldest Call Log item when a new call is logged. Press ≤°⁄ﬁ to enable autobumping. Press ≤£°⁄ﬁ to disable autobumping. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 140: Viewing Your Call Log
1. Display the item you want to erase. 2. Press ≥ or ERASE. 3. Press ® to exit. If you accidentally erase an item, you can retrieve it. 1. Press ≥ or UNDO immediately. 2. Press ® to exit. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 141: Making A Call Using Call Log
1. Press ≤•°ﬁ. The displays reads New passwrd:. 2. Enter your four-digit password. The display reads Repeat New:. 3. Re-enter your four-digit password. The display reads Password changed, which confirms that your password has been assigned. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 142: Changing Your Call Log Password
1. Press ≤•°ﬁ. The display reads Old passwrd:. 2. Enter your old password. 3. The display reads New passwrd:. 4. Press ≥ or OK. The display reads No pswd assigned, which confirms that your password has been deleted. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 143 This call was answered at another Line001 NEXT ERASE MORE telephone (227). ¯ Line001 Logit This call was logged manually. NEXT ERASE MORE Line001 This call was not answered. NEXT ERASE MORE N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 144: Using External Voice Mail
To find out if your external voice message service works with Norstar, or if you have any problems with your service, contact your voice message service provider. Modular ICS 7.0 System Coordinator Guide...
Page 145: Customizing Your Telephone
Press £ or SHOW for additional information. Press a button Press the button you want to check. Press EXIT ≤ or EXIT when you are finished. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 146: Changing The Set Display Contrast
Startup. English is the default first language. Refer to the Modular ICS 7.0 Installer Guide for a list of languages supported by each profile. Check the programming guide to determine which Profile was assigned to your system.
Page 147: Programming A Feature Code Onto A Memory Button
The programmed line pool button accesses a specific line pool, not the line pool feature. Erasing a feature button 1. Press ≤•⁄. 2. Press the feature button. 3. Press ≥ or OK to erase the button. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 148 Program and OK Enter the number you want to program and QUIT press OK. To erase the button, just press ≥ or OK. For other displays, see Common feature displays on page 249. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 149: Labeling Your Set
Your system administrator can access this application from the system CD or it can be downloaded from www.nortelnetworks.com. 7316 digital phone button label locations Button labels 7316 N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 150: Default Button Assignments
150 / Default button assignments Default button assignments During Startup, the Norstar installer chooses one of the available templates. Default features are assigned automatically to the programmable buttons on installed sets. These defaults vary depending on the template you choose, and the style of telephone.
Page 151 Note that this telephone has a separate handsfree button under the dial pad, therefore, the intercom buttons start on the first button at the bottom of the lower, right column of memory buttons. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 152: 7316 Digital Phone Button Defaults
7316, the button numbers only reflect the lower level. In Button programming, however, the absent button numbers appear, but they are not valid programming for this telephone. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 153 Set: 221 Set: 224 Set: 222 Set: 225 Set: 223 Set 226 Line <XXX> Conf/Trans Transfer Line <XXX> Line Pool Transfer Last No. Call Fwd Voice Call Pickup Intercom Page Link Intercom N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 154: 7208 Button Defaults
The default Page button activates the External Page ≤ﬂ¤ option ( 7100 digital phone button defaults For all templates, the one programmable button on the 7100 digital phones is defaulted to Last Number redial. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 155: Rules Of Default Button Assignment
• The handsfree/mute feature appears on the bottom right- hand button on the legacy Norstar telephones, if the feature can be used by the telephones. When handsfree is assigned, the intercom button(s) move up one position.
Page 156: Moving Line Buttons
Invalid location You have tried to move a line to a button that cannot be used as a line button, such as an intercom button, handsfree/mute button, or an answer button. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 157: Changing The Type Of Ring
3. Repeat until you hear the ring you prefer, then press ≥ or OK. TIP - The Digital Mobility phone has access to a number of ring patterns, but these are controlled by the handset. This setting does not affect the handset. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 158: Adjusting The Ring Volume
2. Press MSG or ≤ﬂﬁ to see your messages, or press CALLS or ≤°⁄¤ to see your calls. Restoring the messages and calls indication Press ≤£°‚ﬂ. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 159: User Preferences
1. Press ‘ to move through all the telephones on the system. 2. Press ≠ when you see the telephone you want to change. The display reads the model number of the telephone at the extension. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 160: Changing Button Programming
Used when you are setting up an external autodial number. Press CHANGE until you see the type of line or pool you want the number to use. FEATR Press to store a feature code on the button. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 161: Changing User Speed Dial
Refer to the Modular ICS 7.0 Installer Guide for details. Changing User Speed Dial 1. Press ≠ at User Speed Dial. The display shows the number of speed dial codes that are available.
Page 162: Changing Call Log Options
162 / Using User Preferences administrator. Refer to the Modular ICS 7.0 Installer Guide for details. To change a system speed dial code, see Adding or changing a system speed dial on page 29. Changing Call Log options 1. Press ≠ at Call log opt’ns….
Page 163: Changing The Ring Type
≠ to see more information about the button. You cannot store a feature or number on it. B05:Ansr 93 The button is used for an Answer DN. You FIND cannot store a feature or number on it. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 164 CLR. B10:Handsfree The button is occupied by the handsfree FIND feature. You cannot store a feature or number on it. For other displays, see Common feature displays on page 249. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 165: Programming Hunt Groups
Hunt Group feature. When upgrading from a pre-Modular ICS 4.0 system to a Modular ICS 7.0 system, any lines previously belonging to an ILG are not automatically converted to broadcast Hunt Groups. You must go in and program them to the new feature.
Page 166 Call Forward All Calls • Call Forward No Answer • Call Forward on Busy • Group Pickup • Transfer via Hold • Priority Call • Line Redirection • Page Zones • Voice Call Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 167: Adding Or Removing Members From A Group
A DN for a telephone can be associated as a member of a Hunt Group, and is called a member DN. Members of the group can be any Norstar or Business Series Terminal telephone, ISDN terminal, or portables. A telephone...
Page 168: Moving Members Of A Group
5. Press MOVE to move an existing member to another place within the Hunt Group. The display shows the member number followed by an arrow. 6. Enter the new position number for the extension. 7. Press ® to exit. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 169: Assigning Or Unassigning Lines To A Group
7. Press CHANGE to program the line as Unassigned or Assigned. *HGnn* means the line is assigned to another Hunt Group. 8. Press ® to exit or ‘ to continue programming. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 170: Setting The Distribution Mode
In Rotary mode, you can ensure that all your helpline people are receiving calls on an equal basis, rather than one person receiving the majority of calls. The call rings at one set at a time in a round robin fashion. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 171: Setting The Hunt Delay
4. Press ‘ until the display shows Hunt delay. 5. Press CHANGE to select the setting: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10. 6. Press ® to exit or ‘ to continue programming. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 172: Programming Busy Line Setting
3. Press ≠. The display shows Member DNs:. 4. Press ‘ until the display shows If busy:. 5. Press CHANGE to set the mode: BusyTone, Overflow, Queue. 6. Press ® to exit or ‘ to continue programming. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 173: Programming The Queue Time-Out
1. At Hunt groups, press ≠. The display shows Show group. 2. Enter the Hunt Group number you want to program (1-30) or press ‘ to scroll through the groups. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 174: Setting The Name
5. Press CHANGE. 6. Use the dialpad to enter the name of the Hunt Group. 7. Press ‘ to store the name. 8. Press ® to exit or ‘ to continue programming. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 175: Allowing/Disallowing An Auxiliary Ringer
Hunt Group. If members of the group have ring patterns assigned to their telephones that are higher than the ring patterns of the incoming line or the Hunt Group, then N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 176: Using Silent Monitor
Refer to the Modular ICS Installation Guide for detailed information about the fields that make up this feature. To start a session, on a silent monitor supervisor telephone: 1. Enter ≤•ﬁﬁ‚. 2. Type in the SM password (default: SILENT (745368)) Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 177 While a call is being monitored, you can OTHER JOIN EXIT choose to: • move to another Hunt group member (OTHER) • join the current conversation (JOIN) • exit the silent monitoring (EXIT) N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 178 Hunt Group call, or the call came in on a line button on that telephone. Note: You should not assign lines which are assigned to the hunt group to individual hunt group members Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 179: Feature Notes
• If the current hunt group call is part of a conference call, it cannot be monitored. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 180 Trunk Anti-Tromboning (TAT) will not be applied to a call that is currently being monitored. If a call has already had TAT applied, the call cannot be monitored. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 181: Using The Hospitality Features
There are two passwords within the hospitality feature. One provides secure access to the administration set, and one provides secure access to a room condition setting from each room set for housekeeping staff. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 182 4. Press ‘ until the display shows Hospitality. 5. Press ≠. Desk pswd: displays 6. Press ‘. Cond pswd:None displays. 7. Press CHANGE. New pswd: displays 8. Enter a new password, then press OK. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 183: Room/Desk Information
‘ until you find the DN of the set you want to assign to a room. 8. Press ≠. Room #:None displays. 9. Press CHANGE and enter the room number, then press OK to accept the change. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 184 If the number is less than 13, the display shows AM. Press CHANGE to select PM, if required. Press OK to accept. 8. Press ‘. Minutes: 00 displays. 9. Press CHANGE and enter the minutes (00 to 59). Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 185: Using The Room/Set Programming
You can use this feature on a room set or administration set to: • set the room state to service done (Srvc done) • set the room state to Needs service (Needs srvc) • query the state of the room N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 186 The set displays rrrrr:Vacant. 4. To update the condition, press CHANGE and select the required status. To query the condition of other rooms, press the FIND or NEXT displays keys. 5. Press ® to exit. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 187: Programming The Alarm Feature
14. Press CHANGE to choose either 12hr or 24hr. 15. Press ‘. Expired alarms displays. 16. Press ≠. Notify set:None displays. 17. Press CHANGE to enter a set DN to be notified. 18. Press ‘. Use tone: N displays. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 188: Using The Administration Set To Control Alarms
Alarm ON hh:mm If the clock uses a 12-hour format, enter the time, then when the set displays: hh:mm AM or PM?, press AM or PM. The set displays: Alarm ON hh:mm. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 189: Using The Alarm
• to select am or £ to select pm. A tone sounds. To enter a new time, repeat the above steps and enter a new time. This overwrites the existing entry. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 190: Canceling An Alarm
Refer to Service times on page 184. If the user is on a call when the alarm sounds, they can press any button except ®, which would release the call instead. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 191: Telephone Features
If you are connecting a 7316 or 7316E digital phone for the first time, refer to the following illustrations as a guide. Installing the 7316/7316E digital phone connections Installing to a desk jack N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 192 Use the screw that came with your telephone. Connect cords to the telephone, refer to cord connections Mount the telephone onto the screws and slide it down. Connect line cord to wall jack. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 193: Naming A Telephone Or A Line
If automatic telephone relocation is enabled in programming by your installer or customer service representative, you can move your telephone from one Norstar jack to another without losing any of its custom programming. If you want to replace a telephone and cancel the programming, ensure that the relocation setting is off.
Page 194: Stopping Calls From Ringing At Your Telephone: Do Not Disturb (Dnd)
Delayed Ring Transfer feature transfers all unanswered calls to the prime telephone after a specified time. Do Not Disturb prevents voice calls from alerting at your telephone. Voice calls are presented as normal intercom calls. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 195: Using Background Music
Note: The 7000 and 7100 digital phones, analog phones and the Digital Mobility phones do not support this feature. Turning Background Music off The music stops automatically if you make or answer a call, or press ≤£°ﬂto turn it off. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 196 196 / Using Background Music Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 197: Isdn Pri And Bri
PRI lines are configured as DID lines. Incoming calls on a PRI line can appear on a DID button or on an intercom button depending on how your target lines are assigned to the telephones. Outgoing calls are made using the intercom buttons. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 198: Isdn Pri Features
198 / ISDN PRI features PRI lines can be accessed from all devices such as Norstar telephones, Business Series Terminals (BST telephones), ISDN sets, and WMC portable handsets. ISDN PRI features Selected ISDN network features can be used from a Norstar telephone.
Page 199: Name And Number Blocking For Pri
Emergency 911 Dialing Modular ICS 7.0 with the ISDN PRI feature is capable of transmitting the telephone number and internal extension number of a calling station dialing 911 to the Public Switched Telephone Network.
Page 200: Call By Call Service Selection For Pri
Inwats is a type of long distance service which Inwats allows you to receive calls originating within specified areas without a charge to the caller. A toll-free number is assigned to allow for reversed billing. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 201: Dialing Plan And Pri
Private DN length so the system knows when the user has completed dialing. Refer to the Networking chapter in the Modular ICS 7.0 Installer Guide for more details about dialing plans. Consult your customer service representative to determine how your dialing plan is configured.
Page 202: Isdn Bri
202 / ISDN BRI ISDN BRI Modular ICS 7.0 supports a maximum of 30 ISDN sets on the system. The following ISDN services are supported: • incoming calls • outgoing calls • Calling Line Identification Presentation (CLID) • sub-addressing •...
Page 203: Line Access From An Isdn Terminal
Calling Party Name is unavailable it may be displayed as Unknown name. Your Norstar system displays the name of the called party on an outgoing call, when it is provided by your service provider. As with PRI, your Norstar system sends the Business Name concatenated with the set name on an outgoing call, but only if a Business Name has been entered for the set.
Page 204: Name And Number Blocking For Bri
3. Enter the internal number of the telephone to which you want your calls forwarded. If the call is answered, stay on the line for at least five seconds to activate the Call Forward feature. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 205: Canceling Call Forward
Caller ID as part of your ISDN service. Consult your service provider for the appropriate feature code to enter on your dialpad. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 206: Mcid (Profile 2)
ETSI BRI/PRI type of call. Not subscribed MCID feature is not subscribed to. Invalid state MCID is not allowed in the current state of the call. Not allowed Invalid interaction with another supplementary service. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 207: Network Call Diversion (Profile 2)
Network Call Diversion (profile 2) This feature is a network function that allows forwarding and redirection of calls outside the Norstar network when using an ETSI ISDN line. Functionality is similar to that of External Call Forward (ECF). NCD redirects calls using the same line on which they arrive.
Page 208 ISDN, with charges incurred only when information is actually transmitted. • Internet and database access: The fast call set up and high bandwidth of ISDN are ideal for accessing information services such as the Internet and databases. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 209: Using System Features
Using System features Using alternate or scheduled services There are three types of Services to make your Norstar system handle calls differently on different days and at different times of the day: Ringing service, Restriction service and Routing service. Each of the three services, and the six schedules available to each service, are customized for you by your installer or customer service representative.
Page 210: Changing The Lines Used By Outgoing Calls
• Off prevents the service from being activated. In the case of restriction settings and routing, this means that the Normal schedule will be in effect. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 211 Schedule for Restriction Service on or off, as needed, any time of the day or night. If you decide to run a service on a schedule, the system uses the start and stop times used for that schedule. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 212: An Example Of How To Turn On A Service Manually
Night Schedule for Ringing Service no longer follows the schedule but can be turned on and off by using the feature code and selecting Night Ringing. See Turning Services on and off on page 213. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 213: Turning Services On And Off
To turn a Service off: 1. Enter the appropriate feature code from a control telephone. 2. For Restriction and Routing service you have to enter the System Coordinator or Basic password. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 214: Viewing The Active Services On A Two-Line Display
Viewing the active Services on a one-line display 1. Press ≤°‡‚. The display shows the first active Service. 2. Press £ to move through the active schedule. 3. Press ® to exit. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 215 For other displays, see Common feature displays on page 249. Services that have been turned on automatically are indicated by an asterisk (*) before the name on the display. You can neither manually activate nor cancel automatically-scheduled N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 216 Tip - Norstar provides six service schedules named Night, Lunch, Evening, Sched 4, Sched 5, and Sched 6. Your installer or customer service representative can change these names to suit your business.
Page 217: Using Passwords
Using passwords / 217 Using passwords Your passwords prevent unauthorized or unintentional changes to your Norstar system. To keep your telephone service secure, distribute the password only to selected personnel or make use of the basic password described below. Record your password in a secure place and change it periodically.
Page 218: Changing Passwords
8. Press ‘ until you see the name of the password you want to change. 9. Use ≠, CHANGE and the dialpad to enter the new password. Press OK to accept the new password. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 219: Clearing A Call Log Password
There are two passwords within the Hospitality feature. One provides secure access to the administration set for programming the service, and one provides secure access to a room condition setting from each room set for housekeeping staff. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 220: Silent Monitor Password
It is advisable to change this password frequently. At SM Passwd (default: 745368 (SILENT)): 1. Press CHANGE. New pswd: displays 2. Use the keypad to enter a new password. 3. Press OK. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 221: Using Special Telephones
The direct-dial telephone is usually in a central location, such as at the desk of an administrative assistant or attendant. You can have up to five direct-dial telephones for your Norstar system. It is usually the prime telephone or the central answering position (CAP).
Page 222: Hotline
The Norstar system cannot verify that the number you assign as an external direct-dial telephone is valid. Check the number before assigning it as a direct-dial telephone, and call the direct-dial telephone after you’ve assigned it in order to test it.
Page 223: Making A Telephone A Hotline Telephone
• the prime line • an external line • a line in a line pool, and a line pool access code For this type of line, you must specify the line pool access code. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 224: Control Telephone
A telephone designated as an SM Supervisor allows you to monitor Hunt group calls without or without a conference tone indicator to the other two parties. See Using Silent Monitor on page 176. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 225: Using Set Lock
2. Press ≤••¤ﬂﬂ‹››. 3. Press ¤‹ﬂ›ﬂ (the default System Coordinator password). 4. Press ≠ at Terminals&Sets and enter the internal number of the telephone you want to program. 5. Press ≠. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 226: Using An Auxiliary Ringer
An auxiliary ringer is a separate device that has to be connected to Norstar. Refer to the section on installing optional equipment in the Modular ICS 7.0 Installer Guide. Turning the auxiliary ringer for a telephone on or off Use system programming to turn an auxiliary ringer on or off.
Page 227: Using Host System Dialing Signals
Link ≤‡⁄ If your Norstar system is connected to a private branch exchange (PBX), you can use a Link signal to access special features. On some telephones, Link is called FLASH. The Link signal can be included as part of a longer stored sequence on an external autodial button or in a speed dial code.
Page 228: Pause
8. Press ‘ three times. The display reads Allow link:. 9. Press CHANGE to choose Y (Yes) or N (No). Tip - If your Norstar system is connected to a private branch exchange (PBX), program Link onto a memory button for one- touch access. Pause ≤‡°...
Page 229: Long Tones
Each tone sounds for as long as you hold down the button. Long tones can be used on any call except a conference call. You can use internal lines of the Norstar system to activate a device connected to an analog terminal adapter (ATA) in another area of your office, or external lines to access devices outside the Norstar system.
Page 230: Run/Stop
The Wait for Dial Tone symbol (‡) uses two of the 24 spaces in an autodial or speed dial sequence. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 231: Using Tone Dialing For A Call
Using your Norstar system from an external location You can use the lines and some of the features of a Norstar system from outside the system. You can do this over the public telephone network when you are away from the office, or you can call from another system, over a private network.
Page 232: Controlling Access To Your Norstar System
Controlling access to your Norstar system It is important to maintain the security of your Norstar system by limiting access to authorized users and limiting those users to the features they need.
Page 233: Class Of Service (Cos)
Using your Norstar system from an external location / 233 Class of Service (COS) To control the level of telephone service a remote user can access, your installer can assign a remote filter and remote package to the line used for remote access. The remote filter...
Page 234: Tones
To use features on a remote Norstar system, press • followed by the feature code. Even if you are calling from a Norstar system, such as within a private network, press • instead of ≤.
Page 235: Using Class Of Service (Cos) Passwords
To change the restriction filters on a line or telephone: 1. Press ≤ﬂ°. 2. Enter your six-digit COS password. COS passwords allow you to define individual passwords and determine the restriction filters, and remote package associated with each. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 236 Tip - If you use your Norstar system from outside the office, you may have to enter a Class of Service password to gain access to the system. See Using your Norstar system from an external location on page 231. Displays (Blank display) Enter your password.
Page 237: General System Features
Set profile Set profile allows you to view but not change the programming settings for each Norstar telephone. You can access Set Profile from any two-line display system telephone, even while you are on a call. 1. Press ≤••Í‰Ê.
Page 238: Pulse Or Tone Dialing
PBX systems may offer, or to use another Norstar system remotely. Press £ while on an active line. Once you hang up, your telephone returns to pulse dialing.
Page 239: Internal Numbers
Internal numbers / 239 Internal numbers Each telephone in the Norstar system has its own internal number. The length of internal numbers in your system can be from three to seven digits. All numbers in your system are the same length. Your installer or customer service representative sets the length of internal numbers, called the DN length.
Page 240: Target Line
Maxi system: lines 157-284 Expanded: lines 157-380 Privacy issue You can set a target line to Private (default is Public), however, such features as Call Pickup can still answer these lines at remote telephones. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 241: Line Pools
Overflow call routing If a call comes in for a target line that is busy, Norstar routes the call to the prime telephone for that target line. If there is no prime telephone assigned to the target line, or if a call cannot be directed to a target line, the call goes to the prime telephone for the external line used.
Page 242: Telephones With No Line Buttons
Memory buttons can be configured as answer DNs, autodial, line, and programmed feature buttons. Line, intercom and answer buttons must have indicators, and are programmed by the system administrator. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 243: One-Line Display
A private line is exclusive to a particular telephone. Calls that are put on hold or left unanswered on a private line cannot be picked up at any telephone except the prime telephone. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 244: Volume Bar
244 / Telephones with no line buttons Volume bar The volume bar controls the volume of the receiver, telephone ringer, handsfree speaker, and headset. Press either end of the volume bar √ to adjust the volume. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 245: Troubleshooting
4. After speaking to your installer or customer service representative, press CLEAR. Displays Alarm: 61-4-2 Report this alarm and the time it occurred TIME CLEAR to your installer or customer service representative. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 246: Testing The Telephone
During the test, the display should be filled with solid, dark blocks and all the indicators next to the buttons on the telephone should be turned on. Attachments, such as Key Indicator Modules (KIMs) that are attached to the telephone Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 247: Testing The Telephone Buttons
3. Pick up the handset and listen. Dial tone sounds through the handset at maximum volume. The volume is reset to maximum only while the test is going on. 4. Pressing any button or hanging up ends the test. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 248: Testing The Telephone Headset
You should see all the indicators on the telephone go on and hear ringing at maximum volume. When the test has ended, the display should briefly show Power OK. The test lasts for five seconds or until you press a button. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 249: Common Feature Displays
Answer button for telephone 221 and an internal call from 239 is ringing on 221. You are connected to an internal call. TRANSFER Press TRANSFER to transfer the call. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 250 221 and an external call is ringing on that telephone. Line001 transfer The call on line 001 is being transferred to you by someone else in your Norstar system. Line001 waiting A camped call is waiting. Press the line button or use Call Queuing to answer the call.
Page 251 Release the call or calls, before using the feature. Line in use The line is in use. Make the call using normal methods or wait until the line is free. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 252 You have entered an invalid line pool code or an invalid destination code. Line denied You have selected a line that is private to another telephone. Restricted call The destination you have chosen for line redirection is restricted. Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 253 Line Access in phones allow you to set up an extended Terminals and Sets programming. cell of base stations that allow users to contact the system from a variety of locations within a site. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 254 Norstar telephone. It is call. Automatic handsfree is assigned available only if a music source has under handsfree in Terminals&Sets been attached to the ICS and the feature programming.
Page 255: Call Information
For an internal call, you can button caps: Interchangeable plastic display the name of the caller and the caps that fit over the buttons of Norstar internal number. You can obtain telephones. They are used to indicate the information about ringing, answered, or features programmed onto each held calls.
Page 256: Call Queuing
CAP (eCAP) is a assigned to it in Services programming. 7316E+eKIM that has been designated as an eCAP under CAP/KIM assign in Sys prgrmmng. The eCAP provides Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 257: Dialing Modes
Direct-dial: A feature that allows you to dial a designated telephone in your network. You cannot use Norstar Norstar system with a single digit, such programming to set up such devices. as the main receptionist. As many as See the documentation that five direct dial sets can be established.
Page 258 See Remote Access. regarding compliance with applicable Disconnect Supervision: A setting laws and regulations. that enables the Norstar system to detect emergency telephone: A single-line if an external caller hangs up. Once an telephone, also referred to as a 500/2500...
Page 259 When it is activated, a connected to the ICS. The external handsfree button is automatically speaker is not a Norstar component and assigned to the telephone. must be supplied by the customer. Handsfree (HF) Answerback: When activated, this feature...
Page 260 A button that telephones, or room-based telephones, provides access to internal lines used for to control access, alarms, and calls within a Norstar system and access maintenance duties through the to external lines through a line pool or telephones.
Page 261: Last Number Redial
Link: ≤‡⁄ usually incurring a monthly service rate. If your Norstar system is connected to a Fixed lines setting is used solely by data Private Branch Exchange (PBX), you modules.
Page 262 A feature you can use to make and Background Music features. A announcements over the Norstar music source is not part of the Norstar system. You can make page system and must be supplied by the announcements over the telephone customer.
Page 263 A telephone is assigned to a pickup group Privacy: This feature determines under Capabilities in whether a Norstar user may select a line Terminals&Sets programming. in use at another telephone and join an established call. Privacy is enabled Pool: See Line pool.
Page 264 Remote access: The ability to dial two-line display telephone during into a Norstar system from outside the programming. The overlay labels system and make use of selected Norstar indicate the special function that each of features.
Page 265: Ring Again
Remote paging: This feature allows different telephones to ring during one remote users to use the Norstar paging of the schedules.Up to 20 ring groups feature. Access to this feature is can be programmed by an installer or a governed by the Class of Service for the system coordinator plus.
Page 266 Set Copy provides two options: duplicating System Data and User Data, or duplicating System Data only. Set Copy does not provide the same copy capability as COPY , which is Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 267: System Coordinator
Norstar system under the System Speed coordinator. programming heading. System ID: The System ID (or System Security number) can be accessed on any programming telephone display by N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 268 A feature that allows you to redirect a specific telephone or person. You do not call to another telephone in your Norstar have to program these settings at the system, over a network or outside your person’s telephone.
Page 269 (‡ dial. The Wait for dial tone symbol uses two of the 24 spaces in a dialing sequence. This feature requires a Services or Combo Cartridge. wireless: See Digital Mobility phones. N0000626 03 Modular ICS 7.0 System Coordinator Guide...
Page 270 270 / Glossary Modular ICS 7.0 System Coordinator Guide N0000626 03...
Page 271 Index canceling (#802) 66 Symbols using (802) 66 Hide message display (806) 158 § Long Distance symbol 249 Host System Dialing Signals ≤ Link (71) 227 Autobumping Long Tones (808) 229 canceling (#815) 139 Pause (78) 228 enable (815) 139 Programmed Release (*89) 229 autodial button Run/Stop (*9) 230...
Page 272 272 / Index turning on (873) 213 button defaults 154 Services, viewing (870) 214 memory buttons 242 Speed Dial 7310 adding user (*4) 92 memory buttons 242 making calls (0) 92 7316 Static Time and Date (806) 132 administration set 16 Testing memory buttons 242 display (805) 246...
Page 273 Index / 273 alarm directed pickup 56 cancel 190 distinctive ring patterns 44 Hospitality 187 ending a call 51 turn off 190 Group Listening 66 using 189 group pickup 57 Alarm 61-4-2 245 Handsfree 67 alarm number, recording 245 hearing aid compatibility 51 alarm telephone, description 245 line indicators 42 alarms...
Page 274 274 / Index restriction service 210 call forward on busy 114 automatic call back, ISDN terminal CLID display for incoming call 52 feature 205 DND on busy 114 Automatic Call Forward, changing Do Not Disturb 38 settings 113 Hunt Group line setting 172 automatic recall, ISDN terminal feature Hunt Group routing 172 priority call 82...
Page 275 Index / 275 using a line button 77 changing what is shown first 55 using buttons 16 displaying 53 volume control 18 displaying information 51 bypassing a Hotline telephone 222 for specific call 52 getting information for a call on hold service provider 137 call Call Log...
Page 276 276 / Index answering prime telephone 45 using ring again 84 answering with direct pickup 56 using speed dial 92 answering with group pickup 57 ways to make a 75 Camp denied 105 answering with Handsfree 67 Camp max 105 automatic dial 81 Camp to 105 automatic display 54...
Page 277 Index / 277 dial method 80 contrast adjustment 146 display contrast 162 control hour 28 calls, using alternate or scheduled how calls are dialed 162 services 209 Hunt Group auxiliary ringer 175 system security on remote calls 232 Hunt Group Name 174 using DISA 232 language on display 162 control telephone...
Page 278 278 / Index desk information, Hospitality 183 digital connections, to ISDN networks desk pswd 220 and devices 207 Desk pswd, programming 182 direct dial, forward, external 221 desktop conferencing, ISDN applications direct inward system access (DISA), see also DISA 232 destination code direct-dial telephone line for external calls 223...
Page 279 30 expensive route warning tone 241 allow line redirect 118 extended, answer button 61 automatic call forward 113 external auxiliary ringer 226 access to Norstar 231 blocking redial numbers 94 N0000626 03 Modular ICS 6.1 System Coordinator Guide...
Page 280 280 / Index broadcasting to Hunt Groups 170 Call Display 51 call display, first display 55 Call Duration Timer 73 call forward no answer 35 Call Forward 111 call forward on busy 37 call forward, using 112 call restrictions, Hospitality 184 Call Information 52 change number of rings 36 Call Log 137...
Page 281 Index / 281 ring type 157 Hold 97 Ringing service 209 handset speaker, testing 247 Routing service 210 Handsfree Saved Number Redial 94 assign button 71 sending messages using analog automatic answer 71 telephones 127 changing to handsfree 69 sending messages using display exiting to handset 69 headset 71 Speed Dial 91...
Page 282 282 / Index set description 181 moving members 168 sets per room 183 no videophones 166 setting room condition 185 overflow set 173 setting room dialing filters 185 paging 125 turn off alarm 190 priority call 82 using administration set 186 programming 165 using room set 186 queue time-out 173...
Page 283 208 licensing, background music 195 Group 4 fax, using 208 limiting Internet access using 208 access to Norstar 232 LAN access, using remote 208 telephone feature use 225 LAN to LAN bridging, using 208 telephone programming 225...
Page 284 284 / Index access from ISDN terminal 203 external calls 223 assign to Hunt Groups 169 line profile, viewing 237 Line Redirection 119 assignment 239 button indicators 240 line redirection button moving 156 all lines 117 changing the name 33 allow programming 118 changing the name of a line 193 call forward no answer 113...
Page 285 Index / 285 using a line button 77 calls 240 using line pools 78 calls with CAP 51 using Ring Again 84 line pool status 84 with automatic Handsfree 71 lines, see also Disconnect managing COS passwords 235 Supervision 238 manual, restriction service 210 telephone status 84 member DN, Hunt Groups 167...
Page 286 No resume item 144 Page timeout 126 No services ON 215 Paging ALL 126 No voice call 135 Paging busy 126 Norstar system dial tone 234 Park denied 107 Norstar telephones Parked call 251 set profile, viewing 237 Parked Call, retrieving 106...
Page 287 230 set lock 225 Tie CbC service 200 private PBX template branch exchange, accessing from 7316E buttons 151 Norstar (see also host system personal programming 14 dialing signals) 227 Pick up receiver 251 call 73 Pickup 58 CbC type 200...
Page 288 Hotline telephone 223 dialing plan, PRI 201 hunt delay 171 enblock dialing 201 installer programming 14 remote access to Norstar 233 KIM 49 Public, CbC type 200 line redirection 117 pulse dialing Link 227 selecting on the set 231...
Page 289 Restr’n 215 using room programming 185 Restricted call 77 room information, programming 183 restricting room set access to Norstar 232 description 181 access using COS password 233 using 186 feature use, see Set Lock rooms set telephone feature use 225...
Page 290 290 / Index run/stop, host system dialing signals 230 Sched 5 216 Sched 6 216 service times, Hospitality 184 Services saved number redial description of menu 21 set lock 225 display indicator for active services using 94 Sched 4 216 overriding 216 Sched 5 216 Restriction service 209...
Page 291 Index / 291 add/change number 30 changing user buttons 161 talking in turn, Handsfree feature 70 choosing a system code 30 target line code 92 changing the name 193 display 31 description 240 entering name 31 maximum 240 making a call 92 overflow 241 programming for User 92 target lines...
Page 292 292 / Index – default button assingment 150 testing 246 denying voice call 135 turn off music 195 dialpad buttons 17 using background music 195 direct-dial 221 viewing messages 129 directed pickup 56 viewing set profile 237 disconnect supervision 238 volume control 18 display buttons 19 telephone speakers, testing 248...
Page 293 Voice Call Deny, set lock 225 Basic password 159 voice mail change display contrast 162 accessing your Norstar system 144 change how calls are dialed 162 using Call Forward 115 change languages on display 162 voice message center, viewing...
Page 294 294 / Index Wait for Dial Tone, Host system dialing signals 230 wake-up cancel alarm 190 setting alarm 187 turn off alarm 190 using sets 189 wall mounting BST sets 192 year, set 28 Your list full 133 Modular ICS 6.1 System Coordinator Guide N0000626 03...

This manual is also suitable for:

7316 7316e

Norstar Modular ICS 7.0 System Manual

Getting Started with Norstar

Frequently Used Programming Operations

Answering Calls

Making Calls

Time Savers for Making Calls

Handling Many Calls at Once

Transferring Calls

Forwarding Your Calls

Communicating in the Office

Tracking Your Incoming Calls

Customizing Your Telephone

User Preferences

Programming Hunt Groups

Using the Hospitality Features

Telephone Features

ISDN PRI and BRI

Using System Features

Quick Links

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Summary of Contents for Norstar Modular ICS 7.0