Proliphix IMT550c Configuration Manual page 5

Technical When contacting Proliphix, Inc. for technical assistance, please have the following information available:
Support
Product model and serial number.
Type of heating/cooling system (example: gas, oil, or electric; warm air, hot water, heat pump,
steam or gravity).
Location and number of wires attached to your Proliphix thermostat.
For additional assistance, please contact Proliphix, Inc. Technical Support,
9:00 AM to 5:00 PM Eastern Time Monday to Friday:
Web: www.proliphix.com
Email: support@proliphix.com
Telephone: 1-978-692-3375
Fax: 978-692-3378
Warranty Proliphix, Inc. warrants its products to be free from manufacturing defects in materials and workmanship
Information
under normal use for a period of 3 years for the IMT series thermostats from the date of purchase.
Proliphix shall not be liable to honor the terms of this warranty if the product has been used in any other
application other than that for which it was intended, or if it has been subjected to misuse, accidental damage,
acts of God, modification, or improper installation procedures. Furthermore, this warranty covers only
products which have all original and unaltered markings and labels (serial numbers, model numbers, etc.) of
manufacture. This limited warranty does not cover the repair of cracked, scratched, broken or modified
plastics; other cosmetic damage; or parts that have been altered, defaced or removed; or the scratching,
cracking or breakage of the product.
This warranty is not transferable.
THE FOREGOING WARRANTIES ARE THE SOLE AND EXCLUSIVE WARRANTIES EXPRESSED OR
IMPLIED GIVEN BY PROLIPHIX IN CONNECTION WITH THE PRODUCT, AND PROLIPHIX
DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. PROLIPHIX DOES NOT PROMISE THAT THE PRODUCT IS ERROR-FREE
OR WILL OPERATE WITHOUT INTERRUPTION. PROLIPHIX WILL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR ANY OTHER LOSSES, EXPENSES OR
DAMAGES RELATING TO PRODUCT DEFECTS OR FAILURES. CUSTOMER'S SOLE REMEDY,
AND PROLIPHIX'S SOLE OBLIGATION, WITH RESPECT TO ANY PRODUCT DEFECTS OR
FAILURES (REGARDLESS OF WHETHER YOUR CLAIM IS ASSERTED IN CONTRACT, TORT,
STRICT LIABILITY OR OTHERWISE) SHALL BE (AT PROLIPHIX'S SOLE OPTION) REPAIR,
REPLACEMENT OR REFUND OF THE PRICE PAID. IN NO EVENT WILL PROLIPHIX'S LIABILITY
WITH RESPECT TO A PRODUCT, EXCEED THE PRICE PAID FOR SUCH PRODUCT.
This warranty statement supersedes all previous warranties.
This warranty extends to products purchased directly from Proliphix or an authorized Proliphix agent, dealer,
distributor, or reseller.
Material No merchandise may be returned for credit, exchange, or service without prior authorization from Proliphix.
Return To obtain warranty service for Proliphix products, contact Proliphix Customer Service (1-866-475-4846) and
Procedure request a Return Material Authorization (RMA) number.
Products may be returned for credit, exchange, or service with a Proliphix RMA number and with proof of
purchase. Enclose a note explaining the symptoms of the problem, stating the RMA number, and the name,
address and phone number of the company or individual contact.
Authorized returns must be shipped prepaid to Proliphix at:
Proliphix, Inc.
3 Lan Drive
Westford, MA 01886
Internet Managed Thermostat Configuration Guide, Release 1.0
Part No. 600-03001-550, Rev. 1
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