Premium Call Manager; Premium Call Manager - Rules Based Routing - Polycom SoundPoint IP 650 User Manual

11.2 Premium Call Manager

The Premium Call Manager summary page provides you with a single view of how
your calls are currently routing and is the ITS CommPortal interface for changing your
settings. From this page you can quickly change your call forwarding settings by
selecting one of the buttons under the "When I Receive a Call" section.
11.3 Premium Call Manager - Rules Based
Routing
Rules based routing allow the user to configure how all calls are routed based on a set
of pre-configured rules. Rules based routing is configured by selecting the rules tab
from the Incoming Call Manager page. If setting up rules for the first time, a short
description of rules based routing is displayed along with a link to "Get Started with
some Typical Sets of Rules". By selecting this link, three rules will be created,
"Normal", "Reject Calls and "Screen Calls".
For each rules, there will be to type of routing, match the call to a rule, and route calls
not matching a rule. To modify how your "Normal" calls will be handled with no rules
defined or when an inbound call does not match a rule, click on the "Normal Calls"
Rule, then click on the link contained in the text under the "Normal" rule section
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