Polycom SoundPoint IP 650 User Manual
  1. Manuals
  2. Brands
  3. Polycom Manuals
  4. IP Phone
  5. SoundPoint IP 650
  6. User manual
Polycom SoundPoint IP 650 User Manual

Polycom SoundPoint IP 650 User Manual

Sip 3.0 full-duplex, hands-free phone
Hide thumbs Also See for SoundPoint IP 650:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Administrator's Manual, User Manual

User Guide

®
for the SoundPoint
IP 650 Phone
SIP 3.0
December, 2007 Edition
1725-12648-001 Rev. C
SIP 3.0

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the SoundPoint IP 650 and is the answer not in the manual?

Questions and answers

Related Manuals for Polycom SoundPoint IP 650

Summary of Contents for Polycom SoundPoint IP 650

  • Page 1: User Guide

    User Guide ® for the SoundPoint IP 650 Phone SIP 3.0 December, 2007 Edition 1725-12648-001 Rev. C SIP 3.0...
  • Page 2 As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    SoundPoint IP 650 SIP phone. As well, be sure to read the Parts List Regulatory Notices sections in this guide before you set up and use the SoundPoint IP 650 SIP phone. This information can also be found at http://www.polycom.com/support/voip/.
  • Page 4 User Guide SoundPoint IP 650...

  • Page 5: Table Of Contents

    Attaching the Base ......... . 1–6 Features of Your SoundPoint IP 650 SIP Phone ..... 1–9 Before You Use Your SoundPoint IP 650 Phone .
  • Page 6 Supporting Shared Lines ........2–23 3 Using the Basic Features of Your SoundPoint IP 650 SIP Phone .
  • Page 7 Using the Busy Lamp Field ........5–7 6 Troubleshooting Your SoundPoint IP 650 SIP Phone ..6–1 Power and Startup .
  • Page 8 User Guide SoundPoint IP 650 viii...

  • Page 9: Getting Started With Your Soundpoint Ip 650 Sip Phone

    This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 650 phone. The SoundPoint IP 650 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status.

  • Page 10: Parts List

    User Guide SoundPoint IP 650 Parts List The following components are included in your SoundPoint IP 650 SIP package: • Polycom SoundPoint IP 650 SIP phone Directories Menu Applications Messages Conference Do Not Disturb Transfer Redial PQRS WXYZ Hold OPER •...

  • Page 11: Assembling Your Soundpoint Ip 650 Sip Phone

    Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPoint IP 650 SIP Phone This section describes how to assemble your SoundPoint IP 650 SIP phone: • Connect network and power source •...
  • Page 12 3. Connect the country-specific AC cord to the power adapter. Power PC Connection Adapter (optional) (24V DC) Network Port Power over Ethernet Using a regular CAT5 cable (optional accessory from Polycom), the phone can be powered from a PoE (IEEE 802.3af) compliant switch or hub. 1 - 4...

  • Page 13: Connecting The Handset And Optional Headset

    Getting Started with Your SoundPoint IP 650 SIP Phone To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. IEEE 802.3af compliant...

  • Page 14: Attaching The Base

    For information on supported headsets, go to www.polycom.com/support/voice enter the string “Headset Compatibility List” in the Knowledge Base text box. Attaching the Base The phone base can be attached to the SoundPoint IP 650 in one of two ways: • As a desk mount •...
  • Page 15 Getting Started with Your SoundPoint IP 650 SIP Phone To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusions on the bracket with their corresponding holes in the phone.
  • Page 16 3. With mounting tab of the base unit facing up, fasten the base unit to the wall mount using wall anchors (not included). The wall mount is not included in SoundPoint IP 650 SIP package. Contact your Note system administrator if you require one.

  • Page 17: Features Of Your Soundpoint Ip 650 Sip Phone

    Getting Started with Your SoundPoint IP 650 SIP Phone Features of Your SoundPoint IP 650 SIP Phone Directories Menu Applications Messages Conference Do Not Disturb Transfer Redial PQRS WXYZ Hold OPER The features of your SoundPoint IP 650 phone are: 1.
  • Page 18 User Guide SoundPoint IP 650 — —Transfer of current call to third party. — —Dials most recently dialed party. — —Access local (your phone) and global (your organization) features. — —Access and manage text and voice messages. — —Cancels ringing and directs incoming calls to your Voice Mail (if supported).
  • Page 19 Getting Started with Your SoundPoint IP 650 SIP Phone 15. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote user status (busy lamp field (BLF) and presence). The mapping is: — Solid green—An active call is in progress.

  • Page 20: Before You Use Your Soundpoint Ip 650 Phone

    • Time and date text (if idle display is not used for time/date display) Before You Use Your SoundPoint IP 650 Phone The user interface that appears on your SoundPoint IP 650 phone may differ from Note the screenshots that appear in this user guide.

  • Page 21: Sip Phone

    Customizing Your SoundPoint IP 650 SIP Phone You can customize your SoundPoint IP 650 phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways.

  • Page 22: Configuring Basic Settings

    You can mute the microphone and adjust the volume using separate keys. Appearance of Time and Date The time and date appears on the graphic display of the SoundPoint IP 650 phone. If the phone cannot obtain a time and date from the call server, the display will flash.

  • Page 23: Display Contrast

    Customizing Your SoundPoint IP 650 SIP Phone 4. Scroll through the options under each of these selections using the 5. Press the Select soft key to confirm your choice. 6. Press or the Exit soft key repeatedly to return to the idle display.

  • Page 24: Backlight Intensity

    You can also modify the maximum backlight intensity. If you have attached one or more SoundPoint IP Expansion Modules to your SoundPoint IP 650 and you find that the backlight levels between them are incompatible, you can modify the maximum backlight intensity. This will result in changing all Expansion Module backlights to an overall consistent level.
  • Page 25 Customizing Your SoundPoint IP 650 SIP Phone Backlight On Intensity Backlight Idle Intensity Dim Intensity high medium high medium medium high high high The Backlight On mode turns on for following events: • Any key press • Hookswitch release •...
  • Page 26 User Guide SoundPoint IP 650 3. Select Backlight On Intensity. 4. Use the to select high, medium, low, or off and press the Select soft key to modify the Backlight On Intensity. The default level is medium. 5. Select Backlight Idle Intensity.

  • Page 27: Headset Memory Mode

    Customizing Your SoundPoint IP 650 SIP Phone 10. Press or the Exit soft key repeatedly to return to the idle display. Headset Memory Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memory Mode: 1.

  • Page 28: Headset Hookswitch

    User Guide SoundPoint IP 650 Headset Hookswitch This feature enables electronic hookswitch support. For information on supported headsets to provide electronic hookswitch features of placing, answering, and ending calls, go to www.polycom.com/support/voice enter the string “Headset Compatibility List” in the Knowledge Base text box.

  • Page 29: Language Support

    Note If you configure your SoundPoint IP 650 phone for silent ring, press the ringing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. If your handset is on hook, the call is routed to the speaker.

  • Page 30: Graphic Display Backgrounds

    User Guide SoundPoint IP 650 4. Press the Select soft key when the desired language is highlighted. Text that appears on the graphic display will change to the language of your choice. 5. Press or the Exit soft key repeatedly to return to the idle display.

  • Page 31: Adjusting The Volume

    Customizing Your SoundPoint IP 650 SIP Phone To turn off Microphone Mute, press again. Adjusting the Volume Press to adjust receiver volume during a call. Pressing these keys in the idle state adjusts the ringer volume. To conform to regulatory requirements, handset and headset volume will return to a...

  • Page 32: Managing Contacts

    User Guide SoundPoint IP 650 Note Press the Right arrow key from the idle display to access the Placed Calls list. Press the Left arrow key from the idle display to access the Received Calls list. Press the Down arrow from the idle display to access the Missed Calls list. These shortcuts can be used while placing calls or performing transferring and conferencing functions.
  • Page 33 Customizing Your SoundPoint IP 650 SIP Phone Adding Contacts Manually To add a contact to the local contact directory manually: 1. Press 2. Select Contact Directory. 3. Press the More soft key. 4. Press the Add soft key. 5. Enter first and/or last name of the contact from the keypad.
  • Page 34 User Guide SoundPoint IP 650 8. Change the Ring Type and Divert Contact if desired. These fields may be left blank. For more information on setting the Ring Type field, refer to Distinguishing Calls on page 2-19. For more information on diverting contacts, refer to Diverting Calls page 2-20.
  • Page 35 Customizing Your SoundPoint IP 650 SIP Phone 4. Press or the Exit soft key repeatedly to return to the idle display. At this point, you may want to go to the local contact directory, check whether the Note contact was saved correctly, and add missing fields.

  • Page 36: Editing Contacts

    User Guide SoundPoint IP 650 Editing Contacts To edit a contact in the local contact directory: 1. Press 2. Select Contact Directory. 3. Use to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down.

  • Page 37: Placing A Call To A Contact

    Customizing Your SoundPoint IP 650 SIP Phone 5. Press or the Exit soft key repeatedly to return to the idle display. Placing a Call to a Contact To place a call to a contact in the local contact directory: 1. Press 2.
  • Page 38 User Guide SoundPoint IP 650 To search for a particular contact in the corporate directory: 1. Press 2. Select Corporate Directory. 3. Search for the contact in one of the following ways: to scroll through the list to find the contact.

  • Page 39: Managing Incoming Calls

    Customizing Your SoundPoint IP 650 SIP Phone Managing Incoming Calls You can distinguish incoming calls from contacts in your directory by setting up distinctive rings, sending them directly to your voice mail, or by transferring them directly to another party.

  • Page 40: Rejecting Calls

    User Guide SoundPoint IP 650 Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. Note Rejecting calls is not available on shared lines. To send incoming calls from a particular contact directly to voice mail: 1.

  • Page 41: System Customizations

    Supporting Multiple Lines Your SoundPoint IP 650 SIP phone can support up to 34 lines with or without a SoundPoint IP Backlit Expansion Module. For more information, refer to Using the SoundPoint IP Backlit Expansion Module on page 5-1.

  • Page 42: Supporting Multiple Line Keys Per Line

    User Guide SoundPoint IP 650 Depending on how your phone is configured, the display could resemble one of the following figures: Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it.

  • Page 43: Supporting Shared Lines

    Customizing Your SoundPoint IP 650 SIP Phone Supporting Shared Lines Your SoundPoint IP 650 SIP supports shared lines. A shared line is indicated by a different line icon. In the following figure, the line 6721 is private and the line 6723 is shared.
  • Page 44 User Guide SoundPoint IP 650 2 - 24...

  • Page 45: Using The Basic Features Of Your Soundpoint Ip 650 Sip Phone

    Using the Basic Features of Your SoundPoint IP 650 SIP Phone Your SoundPoint IP 650 SIP phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call.

  • Page 46: Placing A Call

    5-1. If you require additional information or assistance with your new phone, contact your system administrator. Placing a Call You can place a call in many ways using your SoundPoint IP 650 SIP phone: • using the handset • using the speakerphone •...
  • Page 47 Using the Basic Features of Your SoundPoint IP 650 SIP Phone To place a call using the handset: 1. Do the following steps in any order: — Pick up the handset. — Dial the desired number using the dial pad.

  • Page 48: Answering A Call

    Headset Memory Mode on page 2-7. Note Answering a Call When you are not in another call, you can answer a call in three basic ways using your SoundPoint IP 650 phone: • using the handset • using the speakerphone •...
  • Page 49 Dynamic Forwarding on page 3-22. When your SoundPoint IP 650 phone is configured for silent ring, press the ringing Line key or the Answer soft key and you will answer the call. If your handset is off-hook, the call is routed to the handset. If your handset is on-hook, the call is routed to the speaker.
  • Page 50 User Guide SoundPoint IP 650 — With the handset on-hook, press opposite the incoming call (where the line status indicator is flashing green). — Press the Answer soft key. To answer a call using the headset: Press to answer the call through an optionally connected headset.
  • Page 51 Using the Basic Features of Your SoundPoint IP 650 SIP Phone • If your phone is configured for shared lines: — The second call may cause a call waiting tone to be played, the second Line Key indicator to fast flash green, and an incoming call icon appears on the second Line Key.

  • Page 52: Ending A Call

    User Guide SoundPoint IP 650 — Press or the Hold soft key to put the original call on hold. Soft key labels are updated on the display showing Answer, Reject, and Forward. Answer the incoming call. This places the original call on hold and refreshes the soft key labels.

  • Page 53: Redialing A Number

    Using the Basic Features of Your SoundPoint IP 650 SIP Phone Redialing a Number To redial the last call placed from your phone: Press >> A call to your last placed call is attempted. To redial a previously placed call: 1.

  • Page 54: Putting A Call On Hold

    User Guide SoundPoint IP 650 Putting a Call on Hold During a call, press or the Hold soft key. This will be indicated on the graphic display by the hold icon as the line indicator. Press again or the Resume soft key to retrieve the call. The registered line icon appears as the line indicator.

  • Page 55: Setting Up A Conference

    Using the Basic Features of Your SoundPoint IP 650 SIP Phone Setting Up a Conference You can create a conference with other parties using the phone’s local conference feature. A conference may be created at any time between an active call and a call on hold (on the same or another line) by pressing the More and Join soft keys.
  • Page 56 User Guide SoundPoint IP 650 Note If configured for single key-press conferences, all conference participants hear the dial tone and ringback when the conference host places a call to a new party. 3. Call the second party. 4. When the second party answers, press or the Confrnc soft key again to join all parties in the conference.
  • Page 57 Using the Basic Features of Your SoundPoint IP 650 SIP Phone A conference similar to this one will now exist. 8. Repeat steps 5 to 7 until you have added all intended parties. To manage a conference call: You are currently in a conference call.
  • Page 58 User Guide SoundPoint IP 650 2. Do one of the following steps: To add a new party, press the Add soft key. Call another party as you would using the or the Confrnc soft key (outside the conference management feature). The other parties are put on hold.
  • Page 59 Using the Basic Features of Your SoundPoint IP 650 SIP Phone To put a party on hold, select the party, then press the Hold soft key. The held party cannot hear any parties and no party can hear the held party.
  • Page 60 User Guide SoundPoint IP 650 Note If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call. 2. Press the New Call soft key. 3. Place a call to a new party.

  • Page 61: Transferring A Call

    Using the Basic Features of Your SoundPoint IP 650 SIP Phone To split a conference call: Press the More soft key, then the Split soft key to split the conference. >> All calls are split into individual calls and put on hold.
  • Page 62 User Guide SoundPoint IP 650 2. Do one of the following steps: — Enter the number to which you want to transfer the call. — Press , select Contact Directory, use access the number, and then press the Dial soft key.

  • Page 63: Forwarding Calls

    Using the Basic Features of Your SoundPoint IP 650 SIP Phone 2. Press the Blind soft key. 3. Do one of the following steps: — Enter the number to which you want to transfer the call. — Press , select Contact Directory, use access the number, and then select the Dial soft key.
  • Page 64 User Guide SoundPoint IP 650 Static Forwarding To enable call forwarding to another party: 1. Do one of the following steps: — Press and select Features > Forward... — Press the Forward soft key from the idle display. 2. (Optional) If multiple lines are configured on your phone, select the line to forward from the list using 3.
  • Page 65 Using the Basic Features of Your SoundPoint IP 650 SIP Phone If you select No Answer, enter a number to forward all unanswered incoming calls to and how many rings to wait before forwarding (one ring is approximately six seconds). A value of 2 is recommended.

  • Page 66: Enabling Do Not Disturb

    User Guide SoundPoint IP 650 3. Using , select the forwarding type you want to change and then press the Select soft key. 4. Press the Disable soft key to turn off call forwarding. The idle display returns and the regular icon appears as the line indicator.

  • Page 67: Assigning Speed Dial Keys

    Using the Basic Features of Your SoundPoint IP 650 SIP Phone Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the list using . For more information, contact your system administrator.
  • Page 68 User Guide SoundPoint IP 650 3. Use to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down. 4. Do one of the following steps: —...

  • Page 69: Using Voice Mail

    Using the Basic Features of Your SoundPoint IP 650 SIP Phone Polycom recommends that you assign speed dial index values consecutively. For example, if the third Line Key is assigned to the speed dial index value “2”, assign the fourth Line Key the speed dial index value “3”.
  • Page 70 User Guide SoundPoint IP 650 3 - 26...

  • Page 71: Using The Advanced Features Of Your Soundpoint Ip 650 Sip Phone

    Using the Basic Features of Your SoundPoint IP 650 SIP Phone on page 3-1. To add a SoundPoint IP Expansion Module to your SoundPoint IP 650 phone, refer to Using the SoundPoint IP Backlit Expansion Module on page 5-1. If you require additional information or assistance with your new phone, contact your system administrator.
  • Page 72 User Guide SoundPoint IP 650 For example, the first figure shows extension 6721 in an outbound call with 6722. The second figure shows an incoming call from 1-800-765-9266. To answer an incoming call when configured for multiple call appearances: Do one of the following steps: >>...

  • Page 73: Using Text Messaging

    Using the Advanced Features of Your SoundPoint IP 650 SIP Phone This places the original call on hold and refreshes the soft key labels as indicated in the following figure. If more than two call appearances are in use, two will appear on the display and the total number will be indicated by a counter at the bottom right corner of the display.
  • Page 74 User Guide SoundPoint IP 650 — Press Select Features > Messages > Instant Messages. — Press the InstMsg soft key to read a message just received. 2. (Optional) If multiple lines are configured on your phone, select from which line messages are to be retrieved from the list using Messages appear first to last in sent order.

  • Page 75: Using Buddy Lists

    Your phone can be “watched” by up to 8 other phones. If your SoundPoint IP 650 SIP phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different.

  • Page 76: Managing Buddies

    User Guide SoundPoint IP 650 Press the MyStat soft key. 2. Use to scroll through the list, and then press the Select soft key to select your new status. This affects information sent to phones watching you. Presence information will also be sent to watching phones when you go off-hook or enable Do Not Disturb.

  • Page 77: Integrating With Microsoft Live Communications Server 2005

    Using the Advanced Features of Your SoundPoint IP 650 SIP Phone To block or unblock a contact from your buddy list: 1. Press 2. Select Contact Directory. 3. Use to scroll through the list to find the contact. You can also use the * key to Page Up and the # key to Page Down.

  • Page 78: Recording A Call

    If the Call Recording and Playback feature is available and a removable USB device is plugged into the USB port of your SoundPoint IP 650, you can record active calls on your phone. Recordings are stored as .wav files on the USB device.
  • Page 79 Using the Advanced Features of Your SoundPoint IP 650 SIP Phone The Record soft key controls recording and is available: • When there are one or more calls connected to your phone—you may need to press the More soft key to see it •...
  • Page 80 There is a small probability that the USB device itself may be damaged by this action. Note If you plug in your USB device into your SoundPoint IP 650 and the message “Unsupported USB device attached...” appears, contact your system administrator about which USB devices are supported.
  • Page 81 Using the Advanced Features of Your SoundPoint IP 650 SIP Phone To playback calls that you have recorded, refer to the next section, Playing Back a Recorded Call. Recording Calls To record a call: 1. During a call, press the More soft key.
  • Page 82 User Guide SoundPoint IP 650 3. Press the Start soft key to start recording. The “*R*” text appears on the graphic display while calls are being recorded. Pressing the Back soft key allows you to access the top-level soft keys (like Hold, EndCall, Trnsfer, and Confrnc).

  • Page 83: Playing Back A Recorded Call

    For more information, contact your system administrator. If the Call Recording and Playback feature is available and a removable USB device is plugged into the USB port of your SoundPoint IP 650, you can play back calls that you recorded on your phone.
  • Page 84 There is a small probability that the USB device itself may be damaged by this action. If you plug in your USB device into your SoundPoint IP 650 and the message Note “Unsupported USB device attached...” appears, contact your system administrator about which USB devices are supported.
  • Page 85 Using the Advanced Features of Your SoundPoint IP 650 SIP Phone • Playing Back Recorded Calls • Answering a Call While Playing Back Calls Browsing Recorded Calls To browse the recorded files: 1. Press 2. Select Features > USB Device...
  • Page 86 User Guide SoundPoint IP 650 3. Select Browse Files... 4. Select the file that you want to play back using , then press the Open soft key. The filename being played appears on the graphic display. The length of the file (in hours, minutes, and seconds as well as in size) also appears.

  • Page 87: Restarting Your Phone

    Using the Advanced Features of Your SoundPoint IP 650 SIP Phone 8. Press or the Exit soft key repeatedly to return to the idle display. Answering a Call While Playing Back Calls If you are playing back a file and an incoming call arrive: •...
  • Page 88 User Guide SoundPoint IP 650 To restart the phone: Do one of the following steps: >> — Simultaneously press and hold , and for more than 3 seconds or until a beep is heard. Directories Menu Applications Messages Conference Do Not Disturb...

  • Page 89: Using The Soundpoint Ip Backlit Expansion Module

    Line Keys that can be automatically configured as a line, call appearance, speed dial, or busy lamp field. Up to three SoundPoint IP Backlit Expansion Modules can be connected to the SoundPoint IP 650 phone to provide a productivity-enhancing solution for users who manage and monitor multiple simultaneous telephone calls on a daily basis.

  • Page 90: Parts List

    User Guide SoundPoint IP 650 If you require additional information or assistance with the Backlit Expansion Module, contact your system administrator. You can also attach a SoundPoint IP Expansion Module (no backlight) to your Note SoundPoint IP 650. Parts List...

  • Page 91: Connecting The Soundpoint Ip Backlit Expansion Module

    Connecting the SoundPoint IP Backlit Expansion Module This section describes how to attach the SoundPoint IP Backlit Expansion Module to your SoundPoint IP 650 phone. You can attach up to three SoundPoint IP Backlit Expansion Modules. To connect a SoundPoint IP Backlit Expansion Module to your phone: 1.

  • Page 92: Features Of The Soundpoint Ip Backlit Expansion Module

    4. Graphic Display—Shows information about lines or speed dials. 5. Power Contact —Not visible when connected. Power is automatically transferred from the host SoundPoint IP 650 phone to the SoundPoint IP Backlit Expansion Module(s) upon connection. Units may be plugged in and unplugged at any time.

  • Page 93: Adjusting The Display Contrast

    Placing a Call When a SoundPoint IP Backlit Expansion Module is connected to your SoundPoint IP 650 phone, you can place a call using one of the Line Keys. To place a call using a SoundPoint IP Backlit Expansion Module Line Key:...

  • Page 94: Answering A Call

    Answering a Call When a SoundPoint IP Backlit Expansion Module is connected to your SoundPoint IP 650 phone, you can answer a call using one of the Line Keys. To answer a call using a SoundPoint IP Backlit Expansion Module Line Key:...

  • Page 95: Using The Busy Lamp Field

    The busy lamp field (BLF) feature allows you to monitor the hook status and remote party information of other users through the BLF LED indicators and display on the SoundPoint IP 650 phone with the attached Backlit Expansion Module. For more information, contact your system administrator.
  • Page 96 User Guide SoundPoint IP 650 The following figure shows the busy status of other users (for example, Jim Brown and Rob Smith are busy on the phone): 5 - 8...

  • Page 97: Troubleshooting Your Soundpoint Ip 650 Sip Phone

    Troubleshooting Your SoundPoint IP 650 SIP Phone This chapter presents problems, likely causes, and corrective actions. Problems are grouped as follows: • Power and Startup • Controls • Access to Screens and Systems • Calling • Displays • Audio If you still need assistance, contact your system administrator.

  • Page 98: Power And Startup

    User Guide SoundPoint IP 650 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 650 phone Do one of the following steps: has no power. • Verify that no lights appear on the unit when it is powered up.

  • Page 99: Controls

    Troubleshooting Your SoundPoint IP 650 SIP Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint Do one of the following steps: IP 650 phone does not respond. • Check for a response from other feature keys or from the dialpad.

  • Page 100: Access To Screens And Systems

    User Guide SoundPoint IP 650 Access to Screens and Systems Symptom Problem Corrective Action There is no response from The SoundPoint IP 650 phone is Do one of the following steps: feature key presses. not in active state. • Press the keys more slowly.

  • Page 101: Calling

    Troubleshooting Your SoundPoint IP 650 SIP Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Do one of the following steps: the SoundPoint IP 650 phone. • Check that the display is illuminated.
  • Page 102 User Guide SoundPoint IP 650 Symptom Problem Corrective Action The phone does not ring. Ring setting or volume is low. Do one of the following steps: • Adjust the ringing level from the front panel using the volume up/down keys •...

  • Page 103: Displays

    Troubleshooting Your SoundPoint IP 650 SIP Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Do one of the following steps: the SoundPoint IP 650 phone. The display is incorrect. • Check that the display is illuminated.

  • Page 104: Audio

    User Guide SoundPoint IP 650 Audio Symptom Problem Corrective Action There is no audio on the The connections are not correct. Do one of the following steps: headset. • Ensure the headset is plugged into the jack marked Headset at the rear of the phone.

  • Page 105: Regulatory Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 106 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 107 In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be used on a coin service or party line.
  • Page 108 User Guide SoundPoint IP Regulatory Notices - 4...
  • Page 109 4–7 advanced 4–1 buddy lists 4–5 basic 3–1 buddy status 4–8 list of 1–9 SoundPoint IP 650 1–9 SoundPoint IP Backlit Expansion Module 5–1 call lists forwarding calls 3–19 missed calls 2–11 placed calls 2–11 received calls 2–11 getting started with your phone 1–1...
  • Page 110 User Guide SoundPoint IP 650 headset playing back calls answering a call 3–6 answering a call 4–17 connecting 1–5 browsing files 4–15 electronic hookswitch 2–8 how to start 4–16 memory mode 2–7 how to stop 4–16 placing a call 3–4 introduction 4–13...
  • Page 111 Index customizing 2–1 troubleshooting Do Not Disturb 3–22 audio problems 6–8 electronic hookswitch 2–8 calling problems 6–5 ending calls 3–8 controls problems 6–3 ending conferences 3–17 display problems 6–7 features, list of 1–9 power and startup problems 6–2 figure, features 1–9 screen and system problems 6–4 first time use 1–12 forwarding calls 3–19...

  • Page 112: Index

    User Guide SoundPoint IP 650 Index – 4...

Table of Contents