Advanced Call Handling; Transferring Calls; Three Way Conference Call - Polycom SoundPoint IP 650 User Manual

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Advanced Call Handling

5.1

Transferring Calls

A call can be transferred in one of two ways:
Consultative transfer
The person to whom you want to transfer the call, answers their phone before you
transfer the call or hang up. You can consult with them before completing the transfer.
1. During a call, press the Transfer button or the Transfer soft key.
Note: The active call is placed on hold.
2. Enter the phone number or extension to which you want to transfer the call.
3. After the party answers (and you speak to the party), press Transfer button or the
Transfer soft key.
Note: You can cancel the transfer before the call connects by pressing the Cancel soft
key.
Blind transfer
The call is automatically transferred after you dial the phone number of the party to
whom you want to transfer the call.
1. During a call, press Transfer button or the Transfer soft key.
2. Press the Blind soft key.
3. Enter the phone number to which you want to transfer the call. At this point, the call
is connected to the phone number to which you are transferring them.
Note: If you are transferring to an extension, dial the extension then press the Send
softkey.
5.2

Three Way Conference Call

To conference a third person into a regular two-way phone call, follow these steps.
1. Call the first person.
2. Press the Confrnc button or Confrnc soft key to create new call.
3. Dial the second person you want to join your call. Note: the original call is placed
on hold.
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