Polycom SoundPoint IP 650 Instructions Manual

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CALNET 3: AT&T Voice DNA®

Polycom® SoundPoint® IP 650 / 670

Version 1.4

service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.

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Page 1 CALNET 3: AT&T Voice DNA® Polycom® SoundPoint® IP 650 / 670 Version 1.4 © 2018 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Page 2 AT&T Voice DNA 650 / 670 Covered topics • What is AT&T Voice DNA® • What is the Polycom® SoundPoint® IP 650 / 670 • Phone features • Phone controls • Dialing basics • Feature (star) codes • Questions and answers...
Page 3 AT&T Voice DNA 650 / 670 What is AT&T Voice DNA® AT&T Voice DNA® (Voice Dynamic Network Application) is a cutting- edge, fully hosted, network-based Voice over Internet Protocol (VoIP) service that delivers enhanced communication tools over AT&T’s industry leading global IP network. The AT&T Voice DNA service includes advanced features, unlimited domestic calling, and a full suite of management services and tools providing the best overall service to our customers.
Page 4 AT&T Voice DNA 650 / 670 What is the Polycom SoundPoint IP 650 / 670 The Polycom SoundPoint IP 650 / 670 phones are full-featured IP phones each with a hands-free speakerphone and handset designed for hi-fidelity wideband audio, a built-in headset connection and an integrated Ethernet switch.
Page 5 AT&T Voice DNA 650 / 670 Polycom SoundPoint IP 650 / 670 phone Graphic display Soft keys LED indicator Display Control button Menu button Messages button Do Not Disturb button Mute button Speakerphone button Headset button Microphone Volume keys Dial pad...
Page 6: Accessing The Menu
AT&T Voice DNA 650 / 670 Accessing the menu The Menu button provides access to phone settings and functions: • Features • Contact Directory • Call List • Messages • Status • Platform • Network • Lines • Diagnostics • Settings •...
Page 7 AT&T Voice DNA 650 / 670 Messages • New voicemail message: • Flashing indicator light • Envelope in graphic display • To retrieve messages: • Select Messages button. • View voicemail statistics. • Select Connect soft key. • Enter voicemail PIN.
Page 8: Do Not Disturb
AT&T Voice DNA 650 / 670 Do Not Disturb Do Not Disturb prevents incoming call notifications. • Calls go directly to voicemail if no other forwarding has been configured. • On a shared line, your phone will not ring but the line blinks.
Page 9: Placing A Call On Hold
AT&T Voice DNA 650 / 670 Placing a call on hold • During an active call: • Press Hold button or Hold soft key. • Press Hold again or Resume soft key. • Notes: • Music on hold will play if a conference call is put on hold.
Page 10 AT&T Voice DNA 650 / 670 Call List The Call List retains up to 99 received, placed, and missed calls. • To retrieve Call List: • Select Directories button. • Select Call List in display. • Use the display control keys to scroll up / down through the list.
Page 11: Contact Directory
AT&T Voice DNA 650 / 670 Contact Directory Phone maintains up to 99 contacts. • To add a new contact: • Select Directories button. • Select Contact Directory. • Select Add soft key. • Enter information using the dial pad. •...
Page 12: Line Icons
AT&T Voice DNA 650 / 670 Line icons The following list describes the icons visible on the graphic display: • Registered line: solid white telephone • Registered shared line: split white / gray telephone • Ringing / incoming call: musical notes •...
Page 13: Line Indicators
AT&T Voice DNA 650 / 670 Line indicators The line indicators will change color depending on the event. • Fast flashing green: Incoming (ringing) call. • Solid green: Active call is in progress. • Flashing red: Call is on hold. •...
Page 14: Dialing Tips
AT&T Voice DNA 650 / 670 Dialing tips • Dial number before choosing the method of call. • You do not need to press 9 for an outside line. • You do not need to press 1 before the area code. •...
Page 15: Placing A Call
AT&T Voice DNA 650 / 670 Placing a call • Dial first • Dial pad • Call List • Contact Directory • Redial button • Choose call method • Handset • Dial soft key • Line key • Headset button •...
Page 16: Answering A Call
AT&T Voice DNA 650 / 670 Answering a call • Pickup Handset • Press Headset button • Press Speakerphone button • Use the soft keys • Answer soft key • Reject soft key...
Page 17: Ending A Call
AT&T Voice DNA 650 / 670 Ending a call • Replace Handset • Press End Call soft • Press Headset button • Press Speakerphone button...
Page 18: Transferring A Call
AT&T Voice DNA 650 / 670 Transferring a call Transfer a call to an extension or 10-digit number. • Select Transfer button. • For consultative transfer, enter the phone number of the receiving party. • Note: To transfer without an introduction, first select the Blind soft key.
Page 19: Conference Calling
AT&T Voice DNA 650 / 670 Conference calling You can conference up to 3 participants on one call. • Press Conference button. • Enter the number. • Select Send soft key. • Select Conference button to complete. • Join soft key merges active call with one on hold.
Page 20: Parking A Call
AT&T Voice DNA 650 / 670 Parking a call Parking a call allows you to pick up a call from a different extension. • Press Park soft key. • Enter your extension. • To retrieve from another extension: • Press Retrieve soft key. •...
Page 21: Call Forwarding
AT&T Voice DNA 650 / 670 Call forwarding Enable Disable • When your phone is idle enter: • When your phone is idle enter: • *72 for Call Forwarding Always • *73 for Call Forwarding Always • *92 for Call Forwarding No Answer •...
Page 22 AT&T Voice DNA 650 / 670 Intercom To initiate an intercom call: • Enter *96 • Enter extension. • Select the Dial soft key. • Wait to hear beep, then speak. Note: The phone of the person you are calling automatically answers in speakerphone mode.
Page 23 AT&T Voice DNA 650 / 670 E911 process and procedures If you call 911 from your office / cubicle, the address displayed for emergency responders is the building address. • Please notify the guard and / or have someone wait at the entrance to direct emergency services.
Page 24 AT&T Voice DNA 650 / 670 Feature (star) codes Commonly used feature (star) codes Last number redial Turn off music on hold for one call Caller ID Selective Blocking Call return Call waiting off Forward all calls on Forward all calls off Transfer caller directly to voicemail Intercom Call park...
Page 25: Retrieving Voicemail Messages
AT&T Voice DNA 650 / 670 Retrieving voicemail messages • New voicemail message: • Flashing indicator light • Envelope in graphic display • To retrieve messages: • Select Messages button. • View voicemail statistics. • Select Connect soft key. • Enter voicemail PIN.
Page 26: Additional Support
AT&T Voice DNA 650 / 670 Additional support • Voice DNA support helpdesk • 877.288.8362, option 2 • http://www.att.com/expressticketing • AT&T CALNET Training • http://www.attcalnettraining.com • CalnetTraining@att.com • Please complete our survey.
Page 27: Questions And Answers
AT&T Voice DNA 650 / 670 Questions and answers...

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