Solectria Renewables PVI 3800TL Installation And Operation Manual page 88

1.1.8 For three-phase inverters PVI14TL, PVI20TL, PVI23TL PVI28TL and single-phase inver-
ters 7.6kW and lower:
Solectria Renewables warranty covers replacement inverters or parts necessary to repair the
product and shipments of parts or replacement inverters to and from the customer via a Solectria
Renewables-selected non-expedited surface freight within the contiguous United States and
Canada. For Alaska, Hawaii and all other installation locations Solectria Renewables will cover
the cost of return shipment of product one way from the customer. The warranty does not include
customs fees, broker fees or other taxes that may be imposed by any government agency.
2.0 Obtaining Service:
If your product requires troubleshooting or warranty service, contact the installer or place of
purchase. If you are unable to contact the installer/place of purchase or they are unable to provide
service, contact Solectria Renewables directly at the number listed on the website in the customer
service section for your product.
Solectria Renewables may send personnel to a jobsite or contract authorized, trained service
personnel to service/replace components.
Reimbursement for contracted services: Solectria Renewables will submit a purchase order to
the designated service personnel before work is performed. This purchase order will cover time
expected for the required service and most likely an allocation for travel time. There is a flat rate
for inverter replacements.
Direct returns may be performed according to the Solectria Renewables Return Material
Authorization Policy.
In any warranty claim, dated proof of purchase must accompany the product and the product
must not have been disassembled or modified without prior written authorization by Solectria
Renewables.
Proof of purchase may be in any one of the following forms:
- The dated purchase receipt from the original purchase of the product at point of sale to the end
user, or
- The dated distributor or dealer/installer invoice or purchase receipt showing original equipment
manufacturer (OEM) status, or
- The dated invoice or purchase receipt showing the product exchanged under warranty.
Solectria Renewables provides technical assistance Monday-Friday, 8:30am-7pm EST and on- call
technical support is provided outside normal business hours.
2.1 What does the Solectria Renewables warranty not cover?
Solectria Renewables Limited Warranties do not cover normal wear and tear of the product or
costs related to the removal, installation, or troubleshooting of the customer's electrical systems.
These warranties do not apply to and Solectria Renewables will not be responsible for any defect
in or damage to:
a) The product, if it has been misused, neglected, improperly installed, physically damaged
or altered, either internally or externally, or damaged from improper use or use in an
unsuitable environment;
b) The product, if it has been subjected to fire, water, generalized corrosion, biological
infestations, acts of God or input voltage that creates operating conditions beyond the
maximum or minimum limits listed in the Solectria Renewables product specifications
including high input voltage from generators or lightning strikes;
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