Cisco 7942G Administration Manual page 7

Troubleshooting and Maintenance
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C H A P T E R
Cisco Unified IP Phone 7962G and 7942G Administration Guide for Cisco Unified Communications Manager 6.1(3)
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Disabling and Enabling Web Page Access
Device Information
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Network Configuration
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Network Statistics
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Device Logs
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Streaming Statistics
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Resolving Startup Problems
Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process
Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications
Manager
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Identifying Error Messages
Checking Network Connectivity
Verifying TFTP Server Settings
Verifying IP Addressing and Routing
Verifying DNS Settings
Verifying Cisco Unified Communications Manager Settings
Cisco CallManager and TFTP Services Are Not Running
Creating a New Configuration File
Registering the Phone with Cisco Unified Communications Manager
Symptom: Cisco Unified IP Phone Unable to Obtain IP Address
Cisco Unified IP Phone Resets Unexpectedly
Verifying the Physical Connection
Identifying Intermittent Network Outages
Verifying DHCP Settings
Checking Static IP Address Settings
Verifying the Voice VLAN Configuration
Verifying that the Phones Have Not Been Intentionally Reset
Eliminating DNS or Other Connectivity Errors
Checking Power Connection
Troubleshooting Cisco Unified IP Phone Security
General Troubleshooting Tips
General Troubleshooting Tips for the Cisco Unified IP Phone Expansion Module
Resetting or Restoring the Cisco Unified IP Phone
Performing a Basic Reset
Performing a Factory Reset
Using the Quality Report Tool
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Contents
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