Configuration Problems - HP Officejet LH 6000 Service Manual

Chapter 5
13. Check to see if the monitor connector's pins are bent. If the pins are bent, slowly but carefully
straighten them.
14. Connect the monitor cable to the HP NetServer video connector and turn on the HP NetServer.
If there is a display, but characters are the wrong size or the display is the wrong color:
a. Check whether the monitor is a color or monochrome monitor.
b. Check that the video cable is properly inserted in the connector on the back of the computer.
c. Check for bent pins on the connectors.
15. If the customer has installed a video board instead of using the built-in video, make sure all
jumpers and switches are set properly on the installed video board. (See the manual for the
video board.)
16. If the monitor displays a badly scrambled image that looks to be the current screen image, then
the monitor is not synchronizing correctly.
If a video board is installed, replace it with a known good one. The video timing setting on
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the board may be bad.
If it is the on-board video, replace the system board.
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17. If a video board is installed and the built-in video is used:
a. Make sure the video board/built-in video combination is supported. Usually, two video
systems (for example, internal video and a video adapter board) cannot be used at the same
time.
b. If there is still a problem, make sure the board is seated correctly.
c. If there is still a problem, remove the video adapter board, and enable the internal video
system. Verify the problem.
18. If a message appears such as "INVALID CONFIGURATION", run the Setup Utility and press
[F2] during the boot process or boot the HP Navigator CD-ROM) to confirm the server video
configuration. Make sure other accessory boards do not use the same memory addresses as
the HP video system.
19. If the problem is isolated to the built-in video system, replace the system board.

Configuration Problems

Symptoms:
An installed driver cannot find a PCI board.
Installing a PCI board which bridges the two system PCI buses (certain adapter boards provide this feature)
can cause previously installed PCI drivers to not recognize their adapter board(s).
To resolve the configuration problem, move the PCI board that has bridging capability to a primary PCI slot.
The configuration cannot be saved and the battery loses power.
Refer to this section if the server frequently loses date and time that may be caused by the battery losing
power.
1. Review the Troubleshooting Checklist before you continue.
2. If the system frequently loses the time and date, replace the battery. The battery is attached to
the system board.
3. Set the new date and time, and reset the configuration parameters using the Setup Utility, if
necessary.
Troubleshooting
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