Upgrade And Service Guide For The Avaya G350 Media Gateway June; Upgrading The Avaya Communication Manager Software; Upgrading The Software Using A Cd-Rom Drive - Avaya G350 Upgrade And Service Manual

9
Upgrading the Avaya
Communication Manager software
If your Avaya G350 Media Gateway includes an Avaya S8300 Media Server, it might be necessary to
upgrade the Avaya Communication Manager software. Upgrading the software can be performed by a
specially trained technician in one of the following several ways:
•
Remote configuration via Telnet — a remote technician upgrades the software via Telnet. In this
scenario, a modem is required at the local site. You should have a laptop computer available to
provide on-site assistance if the remote technician requires assistance.
•
Remote configuration via network — a remote technician upgrades the software via a network
connection. In this scenario, the entire configuration can generally be performed by the remote
technician.
•
Local configuration with S8300 Media Gateway — a specially trained technician upgrades the
software at the local site, using a laptop computer and a CD-ROM drive connected to the S8300
Media Gateway.
NOTE:
You must have an S8300B in order to upgrade to Communication Manager 2.1 If you have
an S8300, you must replace it with an S8300B board before beginning the upgrade.
This chapter explains how you can assist the technician that is performing or supervising the
configuration to upgrade the software either with or without an Avaya S8300 Media Server.

Upgrading the software using a CD-ROM drive

For both a local and a remote upgrade, the upgrade software is usually installed from a CD-ROM drive
connected to the S8300. If the upgrade is performed locally, you might need to provide a laptop and a
USB CD-ROM drive. If the upgrade is performed from a remote location, you must connect a USB
CD-ROM drive to the S8300 and insert the upgrade CD-ROM in the CD-ROM drive. You also might
need to connect a modem. This depends on the exact method by which the technician performs the
upgrade.
For a software upgrade on an Avaya G350 Media Gateway with an S8300 Media Server, use a USB
modem. It is recommended to use a Multitech MultiModem USB, MT5634ZBA-USB-V92. To prepare
for the upgrade, perform the following steps:
1
Connect the modem to a working telephone line. Note the telephone number of the line to which
you connect the modem, so that you can provide the number to the technician that is performing
or supervising the configuration.
2
Connect the USB modem to either of the two USB ports in the Avaya S8300 Media Server.
NOTE:
You may be required to enable the modem and port. For instructions on enabling the
modem, see
Upgrade and Service Guide for the Avaya G350 Media Gateway
June 2004

Upgrading the Avaya Communication Manager software

Enabling a serial modem connected to the G350 chassis
Upgrading the software using a CD-ROM drive
on page 24.
61