Reporting Problems To Digital Services - DEC 600s Owner's Manual

Reporting Problems to Digital Services

How to If you are able to locate the source of the system problem, run
Continue a test, and initialize the system, but are still having problems
with your system, you should contact your Digital service
representative.
Digital service representatives are available at Digital support
Digital Support
centers for on-site warranty and service contract customers.
Centers
If you are not currently eligible to receive this support, but
wish to, please contact either a Digital support center listed in
Table 14–5, or your local Digital office.
How to Report If you are unable to locate the problem from the descriptions in
Problems the previous sections of this chapter, or the corrective actions
suggested could not resolve the problem, you need to contact
your Digital service representative. Before calling your Digital
service representative to report a problem, complete these steps.
See Figure 14–6.
1. Write down the the model and serial number
system on the Handling Problems Worksheet at the end of
this chapter.
Both of these numbers are located on a label on the front
door of the system unit, as indicated in Figure 14–6. Your
Digital service representative will need this information
when you call.
Reporting Problems to Digital Services
Running Diagnostic Tests 14–13
of your