Help Us Help You - GE JKP16 Use & Care Manual

Before using your oven, read this
guide carefully.
It is intended to help you operate and maintain your
new oven properly.
Keep it handy for answers to your questions.
GE Answer Center@
800.626.2000
24 hours a day, 7 days a week
How to Remove Packaging Tape
To assure no damage is done to the finish of the
product, the safest way to remove adhesive left from
packaging tape on new appliances is an application of
a household liquid dishwashing detergent, mineral oil
or cooking oil. Apply with a soft cloth and allow to
soak. Wipe dry and then apply an appliance polish to
thoroughly clean and protect the surface.
NOTE: The plastic tape must be removed from the
chrome trim on oven parts. It cannot be removed if it
is baked on.
To obtain service, see the Consumer Services page in
the back of this guide.
We're proud of our service and want you to be
pleased. If for some reason you are not happy with the
service you receive, here are three steps to follow for
further help.
FIRST, contact the people who serviced your
appliance. Explain why you are not pleased. In most
cases, this will solve the problem.
2

HELP US HELP YOU...

Write down the model and serial numbers.
You'll find them on a label on the front of the oven
behind the oven door.
These numbers are also on the Consumer Product
Ownership Registration Card that came with your
oven. Before sending in this card, please write these
numbers here:
Model Number
Serial Number
Use these numbers in any correspondence or service
calls concerning your oven.
If you received a damaged oven...
Immediately contact the dealer (or builder) that sold
you the oven.
Save time and money.
Before you request service...
Check the Problem Solver in the back of this guide. It
lists causes of minor operating problems that you can -
correct yourself.
NEXT, if you are still not pleased, write all the
details—including your phone number—to:
Manager, Consumer Relations GE Appliances
Appliance Park
Louisville, KY 40225
FINALLY, if your problem is still not resolved, write:
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, IL 60606