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Hypercom Optimum T42 series User Manual

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POS User Guide
Optimum T42xx/M42xx

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Summary of Contents for Hypercom Optimum T42 series

  • Page 1 POS User Guide Optimum T42xx/M42xx...

  • Page 2: Table Of Contents

    Table of Contents OVERVIEW OPERATOR’S TRANSACTIONS II-1. Purchase II-1a. Purchase - Magnetic Stripe Card II-1b. Purchase - Chip Card II-2. Purchase with Cash Back II-3. Reversal II-4. Authorization II-4a. Authorization - Magnetic Stripe Card II-4b. Authorization - Chip Card II-5. Purchase Advice II-5a.

  • Page 3: Overview

    I. OVERVIEW The T/M42xx has high-end features normally found in only more expensive IP and wireless models, such as 24MB of total memory, an ARM9 processor for fast transactions and also multi-application. The T/M42xx is also PCI PED approved so that you can support debit with or without an external PIN pad.

  • Page 4: Operator's Transactions

    II. Operator’s Transaction II-1. PURCHASE A data capture transaction that debits a cardholder›s account in exchange for goods or services. II-1a. PURCHASE - Magnetic Stripe Card STEP ACTION DISPLAY Enter the Purchase amount. Example: SR10.00 Press ENTER. Swipe customer’s card. Example: SPAN card Key-in customer’s Personal Identification Number or PIN.

  • Page 5: Ii-1B. Purchase - Chip Card

    Transaction Approved. Terminal will process the transaction. Printing 1 copy of the receipt. Tear-off paper. PROCESSING NOW ... Press ENTER for duplicate copy. II-1b. PURCHASE - CHIP Card Transaction Approved. STEP ACTION DISPLAY Printing 1 copy of the receipt. Enter the Purchase amount. Tear-off paper.
  • Page 6 Insert customer’s card. Select PURCHASE then press ENTER key. Example: SPAN Card SELECTING … SPAN Select PURCHASE + CASH then Key-in customer’s Personal press ENTER key. Identification Number or PIN. Example: 1234 Then press ENTER key. Key-in PURCHASE amount. Terminal will process the transaction.

  • Page 7: Ii-3. Reversal

    Print duplicate? Transaction Accepted. Press YES to print 2 copy. Printing 1 copy of the receipt. Tear-off paper. Press ENTER for duplicate copy. II-4. AUTHORIZATION II-3. REVERSAL Initiated by the Retailer as a CANCEL transaction to reverse the previous purchase Online check of a cardholder›s account before a purchase is made.

  • Page 8: Ii-4B. Authorization - Chip Card

    Swipe customer’s card. Key-in AUTHORIZATION amount. Example: VISA Card Example: SAR100.00 Then press ENTER key. Terminal will process the Insert customer’s card transaction. PROCESSING NOW ... Terminal will process the Transaction Approved. transaction. Printing 1 copy of the receipt. Example: SPAN Card Tear-off paper.

  • Page 9: Ii-5. Purchase Advice

    Print duplicate? Swipe customer’s card. Press YES to print 2 copy. Key-in APPROVAL CODE *. II-5. PURCHASE ADVICE Example: A1B2C3 Follow-up to an approved pre-authorization purchase transaction. It is initiated after the cardholder received the purchased goods or services. The amount entered Then press ENTER key.

  • Page 10: Ii-5B. Purchase Advice - Chip Card

    Transaction Accepted. Key-in APPROVAL CODE *. Printing 1 copy of the receipt. Example: A1B2C3 Tear-off paper. Then press ENTER key. Press ENTER for duplicate copy. * Use the approval code from corresponding approved authorization transaction. II-5b. PURCHASE ADVICE - CHIP Card Note: Use button #2 (sel) STEP ACTION DISPLAY...

  • Page 11: Cash Advance

    II-6. CASH ADVANCE Transaction Approved. A manual cash disbursement, typically obtained at a bank’s branch. Printing 1 copy of the receipt. II-6a. CASH ADVANCE - Magnetic Stripe Card Tear-off paper. STEP ACTION DISPLAY Select NEW TRANS then press Press ENTER for duplicate copy. ENTER key.

  • Page 12: Duplicate Print

    Terminal will process the Select LAST then press ENTER transaction. key. Printing the latest approved PROCESSING NOW ... transaction receipt … Transaction Approved. II-7b. INVOICE NUMBER Printing 1 copy of the receipt. STEP ACTION DISPLAY Select DUPLICATE PRINT then Tear-off paper. press ENTER key.

  • Page 13: Supervisor Operations

    Key-in merchant password. III. SUPERVISOR OPERATIONS Example: 1111 Then press ENTER key. III-1 REFUND A data capture transaction that is initiated by the Retailer to credit the cardholder for a refund of goods or services, and to debit the retailer›s account accordingly. It requires the cardholder to enter the PIN and also requires the retailer›s supervisor password and the retailer›s signature.
  • Page 14 Select NEW TRANS then press Key-in Retrieval Reference ENTER key. Number or RRN. Example: 900001234567 Then press ENTER key. Key-in customer’s Personal Select REFUND by pressing Identification Number or PIN. arrow down key once, then press ENTER key. Example: 1234 Then press ENTER key.

  • Page 15: Iii-2. Reconciliation

    Print duplicate? Terminal will process the reconciliation. Press YES to print 2 copy. PROCESSING NOW ... III-2 RECONCILIATION Reconciliation approved. The supervisor should select this operation at the end of day, so that the totals will be validated against the bank totals since the last reconciliation operation. Printing 1 copy of the receipt.

  • Page 16: Iii-4. Running Totals

    III-4 RUNNING TOTALS Key-in 90 (nine and zero) then press ENTER key. The supervisor should perform this operation at the end of each shift, so the totals will be reset and a fresh account starts for the next shift. STEP ACTION DISPLAY Select MAIN MENU by pressing arrow down key twice (2X) then...

  • Page 17: Important Informations

    IV. IMPORTANT INFORMATIONS V. Retrieval Reference Number (RRN) Retrieval Reference Number or RRN is a 12 Alphanumeric character reference supplied by the system retaining the original source information and used to assist 1. REVERSAL transaction is always OFFLINE. in locating that information or a copy of it. This Data Element is mandatory for all 2.

  • Page 18: Receipt Paper Installation

    VI. RECEIPT PAPER INSTALLATION VII. COMMOM TERMINAL ERROR MESSAGES Installation of the receipt thermal paper in the terminal. STEP ACTION DISPLAY Remove terminal and paper roll MESSAGE DESCRIPTION from its packaging. Displayed when paper failure has been detected PAPER OUT by the terminal.
  • Page 19 Displayed when the chip card has been inserted CARD FAIL through the chip reader and no data is detected on the card. continuation…COMMOM TERMINAL ERROR MESSAGES Displayed when the merchant attempted a AMOUNT / TRANS EXCEEDED transaction where the amount exceeded the upper limit for card scheme.
  • Page 20 POS User Guide Optimum T42xx/M42xx...

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