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Hypercom ICE 5700 Hardware And Installation Operators Manual

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ICE 5700
Hardware and Installation
Operators Manual
Document Revision A
04-04-2001

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  • Page 1 ICE 5700 Hardware and Installation Operators Manual Document Revision A 04-04-2001...
  • Page 3 Printed in the United States of America. All rights reserved. This publication is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers. This publication may not be reproduced or distributed for any purpose without the written permission of Hypercom Corporation.
  • Page 4 If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. If you experience trouble with this telephone equipment, please contact the Hypercom Repairs Department at (602) 504- 5378 for information on obtaining service or repairs. The telephone company may ask that you disconnect this equipment from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning.
  • Page 5 Ringer Equivalence Numbers of all the devices does not exceed five. Warranty and Repair Service Center: Hypercom Corp. 2851 W. Kathleen Rd. Phoenix, AZ 85023...

  • Page 7: Table Of Contents

    Power-Up the ICE 5700 Terminal ........
  • Page 8 Installation Examples ............... . . 4-8 Index viii ICE 5700 Hardware and Installation Operators Manual 940310-001, rev. A...
  • Page 9 Figure 3-2. ICE 5700 printer paper installation ........
  • Page 11 Table 2-3. Self-test and diagnostics when software is not loaded ..........2-5 940310-001, rev. A Hypercom Corporation...

  • Page 13: Introduction

    This guide is intended for network administrators-merchants-operators-technicians or those who oversee the configuration and daily maintenance of the various networks. Other Documentation When working with the ICE 5700 terminal, the ICE 5000 PIN Pad Loader Operators Manual may be useful as reference material. 940310-001, rev. A...

  • Page 14: Guide Conventions

    You then click the mouse button to highlight the item or cause an action to occur. For example: Click the Totals check box to activate the online totals feature. ICE 5700 Hardware and Installation Operators Manual 940310-001, rev. A...
  • Page 15 Caution advises that a negative result such as a loss of data may occur. ARNING Warnings provide information that is essential to the safety of the user, the equipment, or both. Failure to do as instructed may result in physical damage. 940310-001, rev. A Hypercom Corporation...

  • Page 17: Chapter 1 Hardware Information

    C h a p t e r Hardware Information This chapter provides important information to properly set up and test both the ICE 5700 terminal. To prevent damage to the POS terminal and possible personal injury, be sure to read this document before installing an ICE terminal.

  • Page 18: General Safety Precautions

    Therefore, the integrity of protective earthing must be ensured. Use only the Hypercom provided power supply and power cord. Ensure that power is supplied from a suitable power outlet to the supply when the terminal is connected to the telephone line.

  • Page 19: Security

    Figure 1-2. Standard keyboard PIN Pad The ICE 5700 is a terminal and a PIN pad. The terminal contains all the necessary security features required for secure PIN encryption and message authentication. By allowing transaction entry and PIN entry through the same device, the ICE 5700 reduces cost and footprint. Additionally, the ICE 5700 features a touch-screen.

  • Page 20: Touch-Screen Display

    For operation in dimly lit environments such as restaurants, the screen is equipped with a backlight. The standard configuration for the ICE 5700 terminal includes a 1.7 inch by 2.7 inch graphic dot matrix touch screen that is capable of character, graphics, and signature display. While in character mode, the display resolution is 160 pixels by 80 pixels.

  • Page 21: Thermal Printer

    800 dial rate, with a 1-second billing interval, a FastPOS transaction costs less than 0.5 cents. More importantly, FastPOS enables large data blocks to be transmitted without a cost penalty. Many of the new opportunities created by the touch screen of the ICE 5700 become more practical when high- speed communications are available.

  • Page 22: Dimensions

    Chapter 1 Dimensions The dimensions for the ICE 5700 are shown in the following table: Table 1-1. Terminal dimensions Terminals Length Width Height ICE 5700 9.75 in. 7.5 in. 2.25 in. ICE 5700 Hardware and Installation Operators Manual 940310-001, rev. A...

  • Page 23: Chapter 2 Installation Procedures

    C h a p t e r Installation Procedures This section contains important information that will help properly install ICE 5700 terminal. Power-Up the ICE 5700 Terminal Use the following procedures to power up the ICE 5700 terminal. Step-by-Step To power up the ICE terminal: 1.
  • Page 24 The reliability of electronic equipment is significantly reduced when it is powered from an ungrounded outlet. Power is connected to the terminal through a low-power AC adapter. Connect only one terminal to each AC adapter. ICE 5700 Hardware and Installation Operators Manual 940310-001, rev. A...

  • Page 25: Connecting The Telephone Line

    2. Insert the other end of the telephone cable into the opening labeled LINE on the back panel of the ICE 5700 terminal. 3. Ensure that the telephone line cable latches are firmly locked into the jack on the ICE 5700 terminal and wall receptacle.

  • Page 26: Self-Test And Diagnostics

    A memory page may be in one of the states shown in the following table. Table 2-2. Memory page states Status Description Active: application resident Corrupt: checksum error Free Lost Communication Inactive Unknown No fit: not available for use ICE 5700 Hardware and Installation Operators Manual 940310-001, rev. A...
  • Page 27 PE indicates Program Error. In this case, the CONFIGURE TERMINAL program is not loaded. or CALL HELP - PE 0: Restart 1: Merchant Programming 2: Program Load 3: Clear Page Memory 4: Maintenance Functions 5: Fast Load 940310-001, rev. A Hypercom Corporation...

  • Page 29: Chapter 3 Setup Procedures

    PIN Pad Loader Operators Manual when configuring a terminal for Debit Processing. Configuring the ICE Terminal A configuration sets the parameters the ICE 5700 uses to communicate with Term-Master. When the configuration is complete, the terminal is able to receive the terminal application software.
  • Page 30 Q W E R T Y U I O P A S D F G H J K L ÏZ X C V B N M SPACE CANCEL CLEAR ENTER Touch Cancel. The terminal displays the Idle prompt. ICE 5700 Hardware and Installation Operators Manual 940310-001, rev. A...

  • Page 31: Program Loading The Ice Terminal

    40 minutes to complete. The initialization process loads the merchant-specific information in a terminal. MAC software is required when the ICE 5700 supports debit processing. Please refer to the ICE 5000 PIN Pad Loader Operators Manual for further details.

  • Page 32: Initialize The Ice Terminal

    Dialing now The terminal dials the host. COMMS Processing now The terminal sends request information to the host. Transaction Complete The transaction is complete. The terminal displays the Idle prompt. ICE 5700 Hardware and Installation Operators Manual 940310-001, rev. A...

  • Page 33: Loading Printer Paper

    Step-by-Step To load the printer paper in the ICE 5700: 1. Open the printer paper cover on the back of the ICE 5700 printer. Figure 3-1. ICE 5700 printer paper door open 2. Place the paper roll into the printer paper holder, make sure the printer paper unrolls from under the roll, not over the top, and has a straight-line path into the printer paper-feed mechanism.

  • Page 34: Figure 3-2. Ice 5700 Printer Paper Installation

    Chapter 3 Figure 3-2. ICE 5700 printer paper installation 4. At the main terminal display, touch Terminal Menu. 5. Touch the arrow. The Terminal Main menu prompt appears. 6. Touch Setup. The Setup menu appears. 7. Touch Printer. The Printer prompt appears.

  • Page 35: Chapter 4 Wireless Pos Terminal Interface

    C h a p t e r Wireless POS Terminal Interface The ICE 5700, 900 MHz wireless POS terminal interface system offers a high level of customer convenience and reduces the time required to process a POS transaction. Because customers see the process, they have control of the financial transaction and feel an added sense of security.

  • Page 36: Operation

    Chapter 4 Operation The ICE 5700 900 MHz wireless POS terminal interface system is designed to be transparent to the user. The peripheral device operates with a wireless POS terminal interface system in the same way as when a cable connection exists between a peripheral POS device and a host POS terminal.

  • Page 37: Basic System

    See the manual provided with the host POS terminal. 2. Mount the terminal transceiver, Hypercom P/N 020123-002, to a vertical surface. Place it as high as possible in an area that has the best visibility from the area where the peripheral terminal devices are used.

  • Page 38: Extending Basic Coverage Area

    The example in Figure 4-2 shows how to extend coverage or fill in gaps by adding a terminal transceiver interface and an additional terminal transceiver. Figure 4-2. Extending basic coverage ICE 5700 Hardware and Installation Operators Manual 940310-001, rev. A...

  • Page 39: Installing Extended Basic Coverage Area

    2. If this is a system upgrade from the basic system, discard the single unit adapter cable. Insert one end of the PIN pad cable, Hypercom P/N 810022-001, into the PIN pad port of the host POS terminal. Insert the other end of the PIN pad cable into the connector marked To Terminal on the terminal transceiver interface.

  • Page 40: Large-Area Coverage

    See the manual provided with the host POS terminal. 2. Insert one end of the PIN pad cable, Hypercom P/N 810022-001, into the PIN pad port of the host POS terminal. Insert the other end of the PIN pad cable into the connector marked To Terminal on the terminal transceiver interface, Hypercom P/N 020192-001.

  • Page 41: Figure 4-4. Premises Wiring Diagram

    Wireless POS Terminal Interface 4. Insert the 24-Volt power cable from the power supply, Hypercom P/N 870003-001, into the terminal transceiver interface receptacle marked Power. Insert the AC power cable from the power supply into an appropriate AC receptacle. 5. Insert the male connector of the 12-foot cable from the terminal transceivers into the female connectors marked Terminal Transceiver 1 or Terminal Transceiver 2 on the terminal transceiver interface.

  • Page 42: Installation Examples

    Chapter 4 Installation Examples Figures 4-5 through 4-7 are installation examples. Figure 4-5. Basic system example ICE 5700 Hardware and Installation Operators Manual 940310-001, rev. A...

  • Page 43: Figure 4-6. Extended Basic Example

    Wireless POS Terminal Interface Figure 4-6. Extended basic example 940310-001, rev. A Hypercom Corporation...

  • Page 44: Figure 4-7. Large Area Example

    Chapter 4 Figure 4-7. Large area example 4-10 ICE 5700 Hardware and Installation Operators Manual 940310-001, rev. A...
  • Page 45 Index Index ICE 5700 auto receipt cutter ......1-5 dimensions ....... 1-6 keyboard .
  • Page 46 ....... . 4-2 instructions ......4-2 ICE 5700 Hardware and Installation Operators Manual 940310-001, rev. A...
  • Page 47 We Welcome Your Comments Please fax this page with your comments to Hypercom Corporation at 602.504.4990. Document Number: 940310-001, rev A 1. In one word, how would you describe this guide? _____________________________________ 2. How do you use this guide? I read it from beginning to end.
  • Page 50 Document Number 940310-001, rev A Printed in the USA...

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