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Alternatively, you can ask your dealer or call HP at the phone number indicated
in this booklet.
As part of our constant efforts to improve our phone support service, we advise
you to check our website on a regular basis for new information regarding
service features and delivery.
country/region
Austria
Belgium (Dutch)
Belgium (French)
Canada during
warranty
Canada post-warranty
(per-call charge)
Europe (English)
France (0.34 Euro/min.) 0892 69 60 22
Germany (0.12 Euro/
min.)
* This Call Center supports German, French, and Italian speaking customers in Switzerland.
prepare your hp fax for shipment
If after contacting HP Customer Support or returning to the point of purchase, you
are requested to send your unit in for service, please follow the power off and
rebox steps below to avoid further damage to the HP product.
1
Turn on the HP Fax.
Disregard steps 1 through 6 if your unit will not turn on and the print
carriage is in the home position. You will not be able to remove the print
cartridges. Proceed to step 7.
2
Open the print-cartridge access door.
3
Remove the print cartridges from their holders, and lower the latches.
Caution! Remove both print cartridges and lower both latches.
Failure to do so may damage your unit.
See replace the print cartridges on page 40 for information on removing
the print cartridges.
4
Place the print cartridges in an airtight bag so they will not dry out, and
put them aside (do not send them with the unit, unless instructed to by the
HP customer support call agent).
5
Turn off the HP Fax.
Close the print-cartridge access door.
6
hp technical support
+43 (0) 810 00 6080
+32 (0) 2 626 8806
+32 (0) 2 626 8807
(905) 206 4663
1-877-621-4722
+44 (0) 207 512 5202
+49 (0) 180 52 58 143
prepare your hp fax for shipment
country/region
Ireland
Italy
Netherlands
Portugal
Spain
*
Switzerland
United Kingdom
hp technical support
+353 (0) 1 662 5525
+39 (0) 226410350
+31 (0) 20 606 8751
+351 21 3176333
+34 902 321 123
+41 (0) 84 880 1111
+44 (0) 207 512 52 02
73
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