Output Problems - HP SERIES 1230 Reference Manual

troubleshooting help

output problems

problem solution
A blank page Check to see if the print cartridges are low or out of ink. For information,
came out while see print a self-test report on page 39.
copying or faxing.
Colors are Print a self-test report to make sure all six colors are available (CYAN,
printing differently MAGENTA, YELLOW, VIOLET, GREEN, and RED). For information, see print
than I expected. a self-test report on page 39.
For information on cleaning the print cartridge, see clean the print
cartridges on page 41 and for information on replacing print cartridges,
see replace the print cartridges on page 40.
The printout is Check the following:
slanted or skewed.
• Is the paper loaded correctly? Make sure the paper is feeding properly
• Is the paper type suitable for the HP Fax? For information on
• Is there more than one paper type loaded in the input tray? Load only
• Was the fax sent correctly? Check with the sender; the original may not
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– If black text is printing, and a blank page comes out of your
HP Fax, your black cartridge is empty. For information on
replacing print cartridges, see replace the print cartridges on
page 40.
– If a color document is printing, and the color does not print
correctly, one or more of the colors in the color cartridge are low.
For information on replacing print cartridges, see replace the print
cartridges on page 40.
– If the self-test report shows gaps or streaks, clean the print
cartridges. For information, see clean the print cartridges on
page 41.
– When colors are completely wrong (for example, when green
prints as blue or yellow or gray prints as purple), the color
cartridge might have run out of one or more colors of ink.
– If a color is missing, try cleaning the print cartridge contacts. If the
problem persists, replace the color print cartridge.
from the input tray. Also check to make sure that the paper is sitting
properly in the input tray. Slide the paper-width and paper-length guides
against the sides of the paper to ensure that it feeds straight through.
Make sure the paper can move easily under the guides. For more
information, see load paper on page 6.
recommended paper types, see recommended papers on page 7.
one type of paper at a time.
have been loaded correctly into the sending fax machine.
hp fax 1230