Call In North America During Warranty; Prepare The Hp Fax For Shipment - HP FAX 1250 Series User Manual

Hp fax-1250: user guide
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Chapter 10
To access your serial number and service ID
1.
Press and hold OK. While holding OK, press 4. This displays the
2.
Press
Write down the complete service ID.
3.
Press Cancel, and then press
4.
Press OK. This displays the serial number.
Write down the complete serial number.
5.
Press
Cancel

Call in North America during warranty

Call 1-800-474-6836 (1-800-HP invent). U.S. phone support is available in both English and
Spanish languages 24 hours a day, 7 days a week (days and hours of support may change
without notice). This service is free during the warranty period. A fee may apply outside the
warranty period.

Prepare the HP Fax for shipment

If after contacting HP Customer Support or returning to the point of purchase, you are requested
to send the HP Fax in for service, make sure you remove and keep the following items before
returning your device:
The print cartridges
The control panel faceplate
The power cord, USB cable, and any other cable connected to the HP Fax
Any paper loaded in the input tray
Remove any originals you might have loaded in the HP Fax
Remove the print cartridges before shipment
Remove the control panel faceplate
Remove the print cartridges before shipment
Before you return the HP Fax, make sure you remove your print cartridges.
To remove print cartridges before shipment
1.
Turn on the HP Fax and wait until the print carriage is idle and silent. If the HP Fax will not
turn on, skip this step and go to step 2.
2.
Open the print cartridge door.
3.
Remove the print cartridges from their slots.
4.
Place the print cartridges in an airtight plastic container so they will not dry out, and put
them aside. Do not send them with the HP Fax unless the HP customer support call agent
instructs you to.
5.
Close the print cartridge door and wait a few minutes for the print carriage to move back to
its home position (on the left side).
6.
Press the
86
until
Model Number
appears and then press OK. This displays the service ID.
until you to exit the
Note
If the HP Fax does not turn on, you can unplug the power cord and then
manually slide the print carriage to the far right side to remove the print cartridges.
Note
Make sure the scanner is idle and has returned to its parked position before
turning off the HP Fax.
On
button to turn off the HP Fax.
until
Serial Number
appears.
Information
Menu.
Information
Menu.
HP Fax 1250 series

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