Further Information; Getting Assistance; Troubleshooting - ADDER AdderView CATxIP 1000 User Manual

Further information

This.chapter.contains.a.variety.of.information,.including.the.following:
•. Getting.assistance.-.see.below
•. Troubleshooting.-.see.right
•. Appendices
•. Appendix.1.-.Configuration menus
•. Appendix.2.-.Configuration pages via viewer
•. Appendix.3.-.VNC viewer connection options
•. Appendix.4.-.VNC viewer window options
•. Appendix.5.-.Browser viewer options
•. Appendix.6.-.Addresses, masks and ports
•. Appendix.7.-.Cable specifications
Appendix.8.-.Hotkey sequence codes
•.
Appendix.9.-.Supported video modes
•.
Safety information
•.
•. Warranty
• End user licence agreement
•. Radio frequency energy statements

Getting assistance

If.you.are.still.experiencing.problems.after.checking.the.list.of.solutions.in.the.
Troubleshooting.section.then.we.provide.a.number.of.other.solutions:
•. Adder Technology website.–.www.adder.com
. Check.the.Support.section.of.our.website.for.the.latest.solutions.and.driver.
files.
•. Email.–.support@adder.com
•. Fax. in.the.UK:. 0 00
. . in.the.US:. +   
•. Phone. in.the.UK:. 0 00
. . in.the.US:. +   

Troubleshooting

Global network users are unable to contact the AdderView CATxIP 000
•. Check.that.the.correct.address.is.being.used.by.the.remote.users.
•. Check.the.network settings..Check.that.the.users.network.address.has.not.
been.excluded.in.the.IP access control
•. If.the.AdderView.CATxIP.1000.is.situated.behind.a.firewall,.check.that.
the.relevant.ports.are.being.allowed.through the
correctly.routed.
•. Check.the.front panel indicators,.the.LNK.indicator.should.be.on..If.the.
network.link.is.a.100Mbps.connection,.the.100.indicator.should.also.be.on.
The remote cursor is not correctly responding to my mouse movements
•. Recalibrate the mouse..When.doing.so,.ensure.that.the.host.system.does.
not.have.mouse.cursor.trails.enabled.and.that.the.top.left.corner.of.the.
screen.is.clear.of.application.windows.
When logging on using VNC viewer, I cannot enter a username
•. Either,.the.VNC.viewer.is.an.old.version.(download a new
admin.user.has.been.configured.on.the.AdderView.CATxIP.1000..
section.
firewall.and.are.being.
one).or.only.the.
0