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User's Manual

Operating Problems

Table 7.3 identifies common operating problems and suggests solutions.
If you cannot resolve a problem, contact your dealer.
Table 7.3 Operating Problems and Solutions
Problem
The power does not
turn on.
The printer is on but it
will not print.
The cut sheet feeder
does not operate.
The FRONT DIR
indicator blinks.
TROUBLE-SHOOTING
Solution
Make sure that the "I" on the printer power
switch is depressed.
Make sure that the power cord is securely
connected to both the printer and the outlet.
Make sure that the power outlet is functional.
Turn the power off. Wait 100 seconds and
then turn the printer on again. If the printer
still has no power, contact your dealer.
Make sure that the printer is online.
Make sure that the interface cable is securely
connected to both the printer and the
computer.
If the red PAPER OUT indicator is lit, load
paper.
Run the printer self-test (see Chapter 5). If the
self-test executes normally, the problem is
caused by the interface, the computer,
incorrect printer settings, or incorrect software
settings.
Make sure that the printer emulation selected
in your software is the same as the emulation
selected on the printer. See the section
Selecting an Emulation in Chapter 2.
Make sure that the front cover is completely
closed.
If you are using an RS-232C serial interface,
make sure that the serial settings required by
your software or computer are the same as the
settings on the printer. See the section
Hardware Items and Options in Chapter 5.
Make sure that the cut sheet feeder is firmly
mounted on the printer.
Make sure that the cable is correctly
connected.
Remove the printed sheet of paper from the
paper table.
7-7

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