What To Do If; No Sound / Static / Muffl Ed Sound / Distorted Sound - Advanced Bionics HARMONY User Manual

What To Do If...

The following is a description of how to troubleshoot your processor given a specifi c
symptom. If the problem persists after trying the suggestions below, contact your
audiologist or AB for assistance.
No Sound / Static / Muffl ed Sound / Distorted Sound
• Check your connections, including PowerCel, earhook and cables.
• Check your volume dial.
• Is your headpiece positioned over your implant site?
• Is your PowerCel charged and inserted properly? Try another PowerCel.
• Are you using the appropriate program? Try another program.
• Check the microphone/system status using your LED.
• Replace the cable/headpiece.
• Clean the contact on both your PowerCel and processor.
• Remove any materials (hat, headband, scarf, etc.) that may be covering your
microphone.
• Perform a test of the built-in microphone using an empty program slot. Contact
your audiologist for instructions.
• Try another audio input source such as an Auxiliary Microphone or your Direct
Connect Earhook interfaced with an audio device (i.e., CD/MP3 player).
- You will need to use a program that is designated to accept an external
audio source.
- If this resolves the problem, place your processor and T-Mic (if applicable)
in the Auria Carrying Case/Dri-Aid overnight. If no sound is present the next
day, contact your audiologist.
• Check for visible damage to components.
• Contact your audiologist for further troubleshooting if necessary.
User Guide for the Auria Harmony Sound Processor 47