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Advanced Bionics Platinum Series Troubleshooting Manual
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Advanced Bionics Platinum Series Troubleshooting Manual

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Platinum Series
Sound Processor
We encourage you to review the processor components before proceeding.
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Summary of Contents for Advanced Bionics Platinum Series

  • Page 1 ® Platinum Series Sound Processor We encourage you to review the processor components before proceeding. Next...
  • Page 2 Choose from the item below that best Choose from the item below that best describes your situation: describes your situation: I want to learn how to perform a task I need help with troubleshooting a problem Back...
  • Page 3 How do I……… • Check the device each day? • Connect to an FM system? Main Menu Back...
  • Page 4 How to Verify the Child’s Device is Working Verify the PSP is turned on and the battery is fully charged? • The program switch should be turned to the desired program location (•, ••, •••) if the processor is on. •...
  • Page 5 How to Verify the Child’s Device is Working Is the Sensitivity Control in the 12 o’ Clock position? Is the Volume Control in the 12 o’ Clock position? Is the Platinum Headpiece positioned over the Implant (internal device)? • You should feel the magnetic attraction Next Main Menu Back...
  • Page 6 How to Verify the Child’s Device is Working Verify the LED flashes GREEN in response to the Loud Sounds • This assumes the Processor is on, battery is charged and the Volume and Sensitivity are in the 12 o’ Clock position. Perform a Behavioral Listening Check •...
  • Page 7 Performing a Behavioral Listening Check • Using the Ling Six Sounds (ah, ee, oo, sh, s and mm) you can determine a cochlear implant’s effectiveness by verifying that the child is able to detect all aspects of speech as the six sounds encompass the frequency range of all phonemes.
  • Page 8 Connecting to an FM System Ensure that you have the appropriate equipment. • Patch Cable • Receiver • Transmitter Ensure that the FM system is functioning appropriately by listening to the FM system through an amplified speaker or walkman-style earphones. Make sure all components are turned off Attach the FM Receiver via the Patch Cable to the PSP Next...
  • Page 9 Connecting to an FM System Set any gain, output, or tone controls on the FM Receiver per the Audiologist or FM Manufacturer. Ensure that the volume on the FM Receiver and PSP are set to minimum. Turn on the FM Transmitter, FM Receiver, and the PSP in this order.
  • Page 10 Connecting to an FM System Gradually increase the Volume and Sensitivity Controls on the PSP to user settings. Gradually turn up the volume on the FM Receiver to a comfortable listening level. Assess performance: • In quiet using an auditory only task •...
  • Page 11 I need help troubleshooting the following….. • Child is NOT responding to Sound • The Light (LED) on the Processor is Flashing or I hear the Audible Alarm • Sound appears to be Intermittent • Headpiece will not stay on •...
  • Page 12 Child is NOT responding to sound— *Note you have verified no response with a behavioral listening check. Verify the Sound Processor is ON • The program selector should be in either the P1, P2, P3 position Check your connections including the Battery Latch and Cable Connections to the Headpiece and Processor •...
  • Page 13 Child is NOT responding to sound— *Note you have verified no response with a behavioral listening check. Verify that the Volume and Sensitivity Dial are in the 12 o’ clock position. Sensitivity Control Volume Control Is the Headpiece positioned over the implant site? •...
  • Page 14 Child is NOT responding to sound— *Note you have verified no response with a behavioral listening check. Is the PSP battery charged and latched securely? • The LED will flash 3-4 quick flashes letting you know it is fully charged •...
  • Page 15 PSP Power Options • The PSP is powered by a custom-designed, rechargeable, lithium ion battery • The battery slides on and is held in place by a latch • As an alternative to the rechargeable batteries a AA Battery Compartment can be used –...
  • Page 16 Child is NOT responding to sound— *Note you have verified no response with a behavioral listening check. Check the Microphone/System Status using the LED • I would like to learn more about LED functionality Replace the Headpiece/Cable • Keep spare equipment on hand – Learn more •...
  • Page 17 Recommended Spare Equipment Cable AA Battery Pack Headpiece Hand-held Microphone To order or for additional information contact a Customer Care Representative at 877-829-0026 Next Back Main Menu...
  • Page 18 Child is NOT responding to sound— *Note you have verified no response with a behavioral listening check. Remove any materials that may be covering the PSP microphone (i.e. Scarf, Hat, Headband) Perform a test of the Platinum Headpiece (PHP) Microphone •...
  • Page 19 How to Try another Audio Input Source By connecting the audio interface cable to a portable listening device* or connecting the auxiliary microphone you can verify if the child can receive sound through another sound source *When using the audio interface cable a mono to stereo adapter is recommended to learn more click here Audio Interface Mono to Stereo...
  • Page 20 Why is a Mono to Stereo Adapter needed? The auxiliary jack on the PSP accepts mono input and the audio interface cable has a stereo plug which is why the adapter is needed. This reduces the possibility of interference. Mono to Stereo Audio Interface Adapter Cable...
  • Page 21 How to Try another Audio Input Source Should the child receive sound with another audio source this verifies that the processor microphone is not functioning If you verify the processor microphone is not working, contact the family and/or managing audiologist to notify them of the problem Need further assistance with this issue click here Next...
  • Page 22 Cleaning the Processor and PowerCel Contacts 1. To prevent intermittent operation of the Processor, contacts on both the PowerCel and Processor should be kept free from dirt, dust, perspiration or moisture. 2. Clean the contacts with a soft bristle brush (a hearing aid brush is best) at least once a month.
  • Page 23 Performing a test of the Microphone Remove the PSP from the child Plug the Microphone Tester Earphones into the auxiliary input jack located on the side of the processor – You can use any headphones that you may have available Turn the program selector to the microphone test position (open triangle) Put on the Earphones...
  • Page 24 Child is NOT responding to sound— *Note you have verified no response with a behavioral listening check. Check for visible damage on the processor Contact the audiologist for further troubleshooting • Contact us now! Back Main Menu...
  • Page 25 The Light (LED) on the Processor is Flashing or I hear the Audible Alarm I see a Green flashing light I see a flashing light I hear the Audible Alarm (beeping sound) Main Menu Back...
  • Page 26 Green LED indicates the following… • The PSP will flicker Green verifying the microphone is receiving sound, that data is being transmitted to the implant, and that the Processor is receiving information back from the implant • Increasing the Sensitivity will cause the Green LED to flash in response to softer sounds...
  • Page 27 LED can mean the following… Battery Status • When the PSP is turned on the light will blink as follows: • 3 – 4 quick blinks indicate the battery is fully charged • 2 quick blinks indicate the battery is sufficiently charged •...
  • Page 28 The Audible Alarm can mean the following: • Optional feature that can be activated at the time of programming • Designed to alert the parent or teacher when the system is not transmitting sound to the implant or when the battery is nearly depleted •...
  • Page 29 PSP LED Functionality Chart Download this chart now Next Main Menu Back...
  • Page 30 Sound is intermittent— Verify the Sound Processor is ON • The program selector should be in either the P1, P2, P3 position Check your connections including the Battery Latch and Cable Connections to the Headpiece and Processor • Make sure they are secure •...
  • Page 31 Sound is intermittent— Verify that the Volume and Sensitivity Dial are in the 12 o'' clock position. Sensitivity Control Volume Control Is the Headpiece positioned over the implant site? • Busy children can knock it off and may not be able to put it back in place.
  • Page 32 Sound is intermittent— Is the PSP battery charged and latched securely? • The LED will flash 3-4 quick flashes letting you know it is fully charged • Learn more about the Power Options Are you using the appropriate program? • You may need to check with the parent or audiologist for this information •...
  • Page 33 PSP Power Options • The PSP is powered by a custom-designed, rechargeable, lithium ion battery • The battery slides on and is held in place by a latch • As an alternative to the rechargeable batteries a AA Battery Compartment can be used –...
  • Page 34 Sound is intermittent— Check the Microphone/System Status using the LED • I would like to learn more about LED functionality Replace the Headpiece/Cable • Keep spare equipment on hand – Learn more • To order equipment contact us now Clean the contacts on PSP battery and processor Learn how Next Back...
  • Page 35 Cleaning the Processor and Battery Contacts 1. To prevent intermittent operation of the Processor, contacts on both the Battery and Processor should be kept free from dirt, dust, perspiration or moisture. 2. Clean the contacts with a soft bristle brush (a hearing aid brush is best) at least once a month.
  • Page 36 Recommended Spare Equipment Cable AA Battery Pack Headpiece Hand-held Microphone To order or for additional information contact a Customer Care Representative at 877-829-0026 Next Back Main Menu...
  • Page 37 Sound is intermittent— Remove any materials that may be covering the PSP microphone (i.e. Scarf, Hat, Headband) Perform a test of the Platinum Headpiece (PHP) Microphone • Learn how Try another audio input source • Such as an Auxiliary Microphone or your Audio Interface Cable interfaced with an audio device (i.e., CD/MP3 player).
  • Page 38 Performing a test of the Microphone Remove the PSP from the child Plug the Microphone Tester Earphones into the auxiliary input jack located on the side of the processor – You can use any headphones that you may have available Turn the program selector to the microphone test position (open triangle) Put on the Earphones...
  • Page 39 How to Try another Audio Input Source By connecting the audio interface cable to a portable listening device* or connecting the auxiliary microphone you can verify if the child can receive sound through another sound source *When using the audio interface cable a mono to stereo adapter is recommended to learn more click here Audio Interface Mono to Stereo...
  • Page 40 Why is a Mono to Stereo Adapter needed? The auxiliary jack on the PSP accepts mono input and the audio interface cable has a stereo plug which is why the adapter is needed. This reduces the possibility of interference. Mono to Stereo Audio Interface Adapter Cable...
  • Page 41 How to Try another Audio Input Source Should the child receive sound with another audio source this verifies that the processor microphone is not functioning If you verify the processor microphone is not working, contact the family and/or managing audiologist to notify them of the problem Need further assistance with this issue click here Next...
  • Page 42 Sound is intermittent— Check for visible damage on the processor Contact the audiologist for further troubleshooting • Contact us now! Back Main Menu...
  • Page 43 Headpiece will not stay on….. CAUTION: adding too many magnets to the headpiece may cause physical discomfort and can potentially damage the skin around the implant site How long has it been since surgery? Swelling is common for 1-2 months following surgery If significant time had elapsed, you may try the following: •...
  • Page 44 Child’s voice sounds muffled or distorted Is the processor turned on? Are the connections secure? Is the Volume Control in the 12 o’ Clock position? Verify the LED status • Learn how Perform a behavioral listening check • Learn how Perform test of the Microphone •...
  • Page 45 PSP LED Functionality Chart Download this chart now Next Main Menu Back...
  • Page 46 Performing a Behavioral Listening Check • Using the Ling Six Sounds (ah, ee, oo, sh, s and mm) you can determine a cochlear implant’s effectiveness by verifying that the child is able to detect all aspects of speech as the six sounds encompass the frequency range of all phonemes.
  • Page 47 Performing a test of the Microphone Remove the PSP from the child Plug the Microphone Tester Earphones into the auxiliary input jack located on the side of the processor – You can use any headphones that you may have available –...
  • Page 48 I need more information…… 1. Speak to an Audiologist to ask further questions 2. Learn more on-line about the PSP Processor Main Menu...
  • Page 49 Speak to an Audiologist Please call us for further assistance: • Hours of Operation: 5 AM to 5 PM PST (877) 829-0026 US and Canada (800) 678-3575 TTY (661) 362-1400 ext. 2101 Next Main Menu Back...
  • Page 50 Why is a Mono to Stereo Adapter needed? The auxiliary jack on the PSP accepts mono input and the audio interface cable has a stereo plug which is why the adapter is needed. This reduces the possibility of interference. Mono to Stereo Audio Interface Adapter Cable...