Advanced Bionics Harmony Troubleshooting

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Troubleshooting the Harmony

What do you need in a kit to troubleshoot the

Harmony?

Spare headpiece and cable

Spare PowerCel

Access to meaning of LED displays (see next page).

Contact numbers

It might also be useful to have a Dri-Aid kit in case the

processor gets wet.

A PowerCel charger will give you information as to whether the

PowerCel is charging correctly.

If there is a problem with the PowerCel charger try this link

pages 49 and 50

http://www.bionicear.com/userfiles/File/Harmony_Processor_Us

er_Guide_Rev_C.pdf

Listening earphones?

Advanced Bionics say that the LED will tell you anything you

need to know. If the LED indicates no problem and the user is

still complaining of problems, it is better to replace the

processor.

What if the processor gets wet?

Remove the PowerCel (battery) from the Harmony. Shake out any

excess water. Place the Harmony and headpiece in the Dri-Aid Kit

overnight. If no kit is available, leave to dry at room temperature.

Do not attempt to speed up the drying process by using a hairdryer

or other equipment as this can cause further damage.

If you have no success, contact the implant centre.

What do the lights on the LED display mean?

Need help?

Do you have a question about the Harmony and is the answer not in the manual?

Page 1 What if the processor gets wet? Remove the PowerCel (battery) from the Harmony. Shake out any excess water. Place the Harmony and headpiece in the Dri-Aid Kit overnight. If no kit is available, leave to dry at room temperature. Do not attempt to speed up the drying process by using a hairdryer or other equipment as this can cause further damage.
Page 2 As soon as you have connected the battery the LED will flash as follows: Information on the batteries 3 or 4 quick orange Battery fully charged blinks 2 quick orange blinks Battery is sufficiently charged. 1 quick orange blink. Battery is nearly depleted.
Page 3 • Is the PowerCel charged and inserted properly? Try another PowerCel. • Are you using the appropriate program? Try another program. • Check the Microphone/System status using the LED. • Replace the Cable/Headpiece. • Clean the battery contacts on both your PowerCel and Harmony Processor.
Page 4 • Contact your audiologist for further troubleshooting if necessary For further information on troubleshooting refer to the Advanced Bionics American website www.bionicear.com Click on the link below and look at pages 46 -50 for information on troubleshooting the Harmony: http://www.bionicear.com/userfiles/File/Harmony_Processor_User_G uide_Rev_C.pdf...