Elo TouchSystems C-series User Manual
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Elo TouchSystems C-series User Manual

Aio multi-function touchcomputer
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C-Series Rev.B Touchcomputer User Guide
C-Series AiO Multi-function Touchcomputer
[19" and 22" models shown]

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Summary of Contents for Elo TouchSystems C-series

  • Page 1 C-Series Rev.B Touchcomputer User Guide C-Series AiO Multi-function Touchcomputer [19” and 22” models shown]...
  • Page 2 Elo Touch Solutions C-Series Rev.B Touchcomputer User Guide Multi-function Touchcomputer Revision A SW 602048 1-800-ELOTOUCH (1-800-356-8682) www.elotouch.com...
  • Page 3 Elo to notify any person of such revisions or changes. Trademark Acknowledgments AccuTouch, CarrollTouch, IntelliTouch, iTouch, Elo (logo), Elo TouchSystems (logo), and Elo Touch Solutions (logo) are trademarks of Elo and its Affiliates. Windows is a trademark of Microsoft Corporation. Other product names mentioned herein may be trademarks or registered trademarks of their respective companies.

  • Page 4: Table Of Contents

    Table of Contents Chapter 1: Setup ..................1 Unpacking Your Touchcomputer ....................1 Adjusting the Display ........................2 Calibrating the Touchscreen ......................2 Securing the Base ..........................4 Chapter 2: Operation ................5 Control Buttons ..........................6 L.E.D. Functionality ........................6 Using the Input/Output Panel......................7 RAID ..............................8 Setting Up the Operating System ....................10 Recovering the Operating System ....................19 Chapter 3: Options and Upgrades ............
  • Page 5 Warranty ....................42 ERIES OUCHCOMPUTER UIDE...

  • Page 6: Chapter 1: Setup

    C H A P T E R SETUP This chapter discusses how to set up and test your touchcomputer. For information on peripheral options, refer to Chapter 3, “Options and Upgrades.” Unpacking Your Touchcomputer Check that the following items are present and in good condition: Power cable US/Canada Power cable Europe Touchcomputer...

  • Page 7: Adjusting The Display

    Adjusting the Display The display screen can be adjusted from -5 to 70 degrees, as shown below. To prevent tipping or dropping, be sure to hold the base when adjusting CAUTION: the display. Calibrating the Touchscreen The touchscreen is pre-calibrated for accurate touch response. If for any reason the touchscreen needs to be recalibrated, (For Windows XP) right-click the Elo icon in the Taskbar and then click “Align”...
  • Page 8 ERIES OUCHCOMPUTER UIDE...

  • Page 9: Securing The Base

    Securing the Base Use the four pretapped holes to secure the touchcomputer from below the mounting surface. The holes are designed to work with ISO metric M4 screws. Mounting screws are not included with the product but should be readily available at any hardware store.

  • Page 10: Chapter 2: Operation

    C H A P T E R OPERATION This chapter describes how to control the On-Screen Display (OSD), power buttons, and I/O panel. All adjustments made to the OSD and power controls are automatically saved. User settings remain unchanged after powering off/on or in the case of a power failure.

  • Page 11: Control Buttons

    3 seconds. To unlock, perform the same procedure for Locking another 3 seconds L.E.D. Functionality The C-Series base has a LED indicating the state of the touchcomputer. The table below shows LED state and corresponding color. LED Color to Observer State No input power —...

  • Page 12: Using The Input/Output Panel

    Using the Input/Output Panel To access the input/output (I/O) ports, remove the cable cover at the bottom of the unit. A security screw is included and may be used to secure the cable cover to the touchcomputer. Below are the I/O descriptions by model: C2 models C3 models Note: The DB9 Serial (COM) ports are defaulted (from top to bottom) COM1 and COM2...

  • Page 13: Raid

    RAID The C3 Series integrated RAID solution provides cost benefits for customers who desire extra performance or storage capacity. The two components of integrated RAID are: • Integrated Striping (IS), which provides features of RAID 0 • Integrated Mirroring (IM), which provides features of RAID 1 Setting Up the RAID Configuration IMPORTANT!! All data will be erased when creating RAID 0 or RAID 1.
  • Page 14 6. Press F4 to save your settings and restart your computer. 7. To manage/explore your RAID configuration, please install the HW RAID Manager Utility located in C:\EloTouchSolutions\System\RAID\. You can refer to the HW RAID Manager user guide in the same folder for more details. ERIES OUCHCOMPUTER UIDE...

  • Page 15: Setting Up The Operating System

    Setting Up the Operating System If configured with an operating system, the initial setup of the operating system takes approximately 5-10 minutes. Additional time may be needed depending on touchcomputer hardware configurations and connected devices. To set up the Microsoft® Windows® Operating System for the touchcomputer, turn on the touchcomputer by pressing the power button, and then follow the on-screen instructions.
  • Page 16 4. If required, check the boxes for “Install files for complex script and right-to-left languages” and “Install files for East Asian languages.” 5. Select the Regional Options tab. 6. Select your preferred language from the drop-down list in the Standards and formats pane.
  • Page 17 7. Click Apply. 8. Select your location from the drop-down list in the Locations pane. 9. Click OK. ERIES OUCHCOMPUTER UIDE...
  • Page 18 Selecting the Time Zone (For Windows XP Only) When the following window appears, you can change the time zone, date, and time of the touchcomputer. After making any changes, click Next to finish. Windows Setup will then complete the operating system installation on the touchcomputer. Injecting the Languages (For Windows 7 Only) Windows 7 Professional only allows the use of only one language at one time.
  • Page 19 4. Select Repair Your Computer 5. The following User Interface (UI) will be presented: 6. Select Inject Language, and the following UI will be presented. ERIES OUCHCOMPUTER UIDE...
  • Page 20 6. Click the drop-down list and select the preference language. 7. Click Inject Selected Language 8. While the injecting process is performing, DO NOT use your keyboard or mouse during this time. It may cause an error in the language injection process.
  • Page 21 10. You should see your language preference in both “Selected Language” and “Injected Language”. 11. Click Cancel  Exit. The system will reboot and new language UI should be presented when you log into the Windows 7 operating system. Selecting the Region (For Windows 7 Only) When the following window appears, you can change the country, time and currency, and keyboard layout of the touchcomputer.
  • Page 22 After making any changes, click Next to continue. Selecting the Update Options (For Windows 7 Only) When the following window appears, you can select one of the update options of the touchcomputer. In general, choose Use recommended settings as your default option.
  • Page 23 Reviewing the Time and Date Settings (For Windows 7 Only) When the following window appears, you can set up the time and date of the touchcomputer. After making any changes, click Next to finish. Windows Setup with then complete the installation of the operating system on your touchcomputer. ERIES OUCHCOMPUTER UIDE...

  • Page 24: Recovering The Operating System

    Recovering the Operating System If for any reason the touchcomputer’s operating system needs to be recovered TO FACTORY SETTINGS, there are two ways you can recover your system. PLEASE NOTE THAT ALL CUSTOMER SETTINGS AND DATA WILL BE LOST DURING THIS PROCESS.
  • Page 25 6. Select Restore OS. System will test your hardware automatically. Once the process completes, click Start button to perform the system recovery function. ERIES OUCHCOMPUTER UIDE...
  • Page 26 7. The following process will re-format the primary hard drive. Please back up your data before performing the recovery process. 8. Once completed, click the Close button. The system will return to the main menu of the Elo Recovery Solution. Then click the Exit button to restart your system.
  • Page 27 II) Use the Elo recovery DVD(s) ALL Windows XP and Windows 7 touchcomputers come with the built-in recovery DVD ISO files (images) on the system desktop in the [Recovery DVD ISO Files] folder; please burn your recovery DVD(s) immediately. In the event the HDD recovery partition is accidentally deleted or becomes inaccessible, you will need to use the recovery DVD(s) to recover your system.
  • Page 28 7. Once the hardware test is finished, press the Start button to perform the recovery process. ERIES OUCHCOMPUTER UIDE...
  • Page 29 8. If you are recovering a Windows 7 system, please insert “Disc 2” for language packs installation when prompted. Then, click “Yes” to continue installing language packs. Otherwise, click “No”. 9. If you select “Yes”, please locate your DVD drive directory as shown below. 10.
  • Page 30 All data is deleted during the recovery process. The user must back up NOTE: files when necessary. Elo Touch Solutions does not accept liability for lost data or software. The end user must adhere to Microsoft's Licensing Agreement. NOTE: ERIES OUCHCOMPUTER UIDE...

  • Page 31: Chapter 3: Options And Upgrades

    C H A P T E R OPTIONS AND UPGRADES Adding Optional Peripherals When adding a peripheral, complete installation and setup instructions are provided with the field-installable kits. The following peripherals are available for purchase separately as field-installable kits: • Magnetic stripe reader (MSR)* •...

  • Page 32: Magnetic Stripe Reader (Msr)

    Magnetic Stripe Reader (MSR) You can add a magnetic stripe reader (MSR) to the C-series touchcomputer to any of the three mounting locations located on the display head top, left, and right. Software application and drivers can be found in the following directory or on www.elotouch.com...
  • Page 33 Testing in USB MSR Human Interface Device (HID) Mode 1. Double-click the MagSwipe HID Demo icon to start the test application. 2. Slide a card through the MSR and verify that the data is displayed in the application window. ERIES OUCHCOMPUTER UIDE...

  • Page 34: Customer Display (2X20 Vfd)

    3. If the card ID appears in the Reader Output window, the reader is functioning. Customer Display (2x20 VFD) You can optionally add a customer display to the C-series touchcomputer to any of the three mounting locations located on the display head top, left, and right of the touchcomputer.

  • Page 35: Customer Display (0700L 7" Lcd Monitor)

    AccuTouch (E791658); No touch (E807955) Fingerprint Reader (FPR) You can add a fingerprint reader to the C-series touchcomputer to any of the three mounting locations located on the display head top, left, and right. Software application and drivers can be found in the following directory or on www.elotouch.com...
  • Page 36 Feature Specification Current draw – idle mode 140 mA (typical) Current draw – suspend mode 1.5 mA (typical) Image resolution 512 dpi Image color 8-bit gray level Scan capture size 14.6mm (nominal width) x 18.1mm (nominal length) Image capture speed 100 ms USB type 1.0, 1.1, or 2.0...

  • Page 37: Wireless Adapter

    Wireless Adapter A wireless adapter can be installed as an option in the C-series touchcomputer in the I/O area under the cable cover. Typical specifications for the wireless adapter are: • USB dongle module • Compliant to USB 2.0 industry standards •...

  • Page 38: Second Hard Disk Drive

    Second Hard Disk Drive A second hard disk drive (that exactly matches the pre-installed primary hard disk drive) can be added by purchasing the second hard drive mounting kit. This option provides extra data storage or can be used in conjunction with the RAID feature on the C3 models for RAID functionality.

  • Page 39: Chapter 4: Safety And Maintenance

    C H A P T E R SAFETY AND MAINTENANCE Safety Important information regarding the proper setup and maintenance of your touchcomputer: • To reduce the risk of electric shock, follow all safety notices and never open the touchcomputer case. •...

  • Page 40: Care And Handling

    Care and Handling The following tips help keep your touchcomputer functioning at the optimal level. To avoid risk of electric shock, do not disassemble the power adapter or display unit cabinet. The unit is not user serviceable. Remember to unplug the display unit from the power outlet before cleaning.
  • Page 41 It should be deposited at an appropriate facility for recovery and recycling. UL Directive C-series touchcomputer has included a lithium battery on the motherboard. There is a risk of explosion if battery is replaced by an incorrect type. Please dispose of used batteries according the region instructions.

  • Page 42: Chapter 5: Technical Support

    C H A P T E R TECHNICAL SUPPORT Technical Assistance There are three methods to obtain contact information for technical assistance on the touchcomputer: • The touchcomputer • The web • The phone Using the Touchcomputer You can access support information in System Properties by clicking the Support Information button.

  • Page 43: Using The Phone

    Using the Phone For technical support, see the table at the end of the user guide for contact information. ERIES OUCHCOMPUTER UIDE...

  • Page 44: Regulatory Information

    REGULATORY INFORMATION I. Electrical Safety Information A) Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein may result in improper operation, damage to the equipment, invalidation of warranty, or a fire hazard if the requirements are not followed.
  • Page 45 C) Notice to Users in the European Union: Use only the provided power cords and interconnecting cabling provided with the equipment. Substitution of provided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required by the following standards: This Information Technology Equipment (ITE) is required to have a CE Mark on the manufacturer’s label which means that the equipment has been tested to the following Directives and Standards:...
  • Page 46 III. Agency Certifications The following certifications have been issued for the touchcomputer: • • • UL/cUL • • • Mexico COC • • • Argentina S-mark Australia C-Tick Japan VCCI The C-Series touchcomputers also carry an IPX-1 spill-proof rating. ERIES OUCHCOMPUTER UIDE...
  • Page 47 WARRANTY Except as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. With the exception of the negotiated warranty periods; the warranty for the touchcomputer and components of the product is 3 years.
  • Page 48 THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE, REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE, THEIR QUALITY, THEIR MERCHANTABILITY, THEIR NONINFRINGEMENT, OR OTHERWISE.

  • Page 49: Product Information

    www.elotouch.com Get the latest... • Product information • Specifications • News on upcoming events • Press release • Software drivers • Touchcomputer Newsletter Getting in Touch with Elo To find out more about Elo’s extensive range of touch solutions, visit our Website at www.elotouch.com or simply call the office nearest you: North America Latin America...

This manual is also suitable for:

C2 seriesC3 series

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