Elo TouchSystems C-series User Manual
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Elo TouchSystems C-series User Manual

C-series lcd multi-function touchcomputer
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C-Series Touchcomputer User Guide
C-Series LCD Multi-function Touchcomputer
[19" and 22" model shown]

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Summary of Contents for Elo TouchSystems C-series

  • Page 1 C-Series Touchcomputer User Guide C-Series LCD Multi-function Touchcomputer [19” and 22” model shown]...
  • Page 2 TE Touch Solutions C-Series Touchcomputer User Guide Multi-function Touchcomputer Revision B P/N E826769 1-800-ELOTOUCH (1-800-356-8682) www.elotouch.com...
  • Page 3 Copyright © 2011 Tyco Electronics Corporation. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Tyco Electronics Corporation.

  • Page 4: Table Of Contents

    Table of Contents Chapter 1: Setup..................1 Unpacking Your Touchcomputer ....................1 Adjusting the Display ........................2 Setting Up the Operating System.....................2 Calibrating the Touchscreen ......................9 Securing the Base...........................11 Chapter 2: Operation ................12 On-Screen Display (OSD) ......................13 L.E.D. Functionality ........................15 Using the Input/Output Panel......................16 Chapter 3: Options and Upgrades ............
  • Page 5 Chapter 5: Technical Specifications ............ 38 Touchcomputer Specifications.......................38 Chapter 6: Technical Support............... 43 Technical Assistance........................43 Regulatory Information................44 Warranty ....................47 Index......................49 ERIES OUCHCOMPUTER UIDE...

  • Page 6: Chapter 1: Setup

    C H A P T E R SETUP This chapter discusses how to set up and test your touchcomputer. For information on peripheral options, refer to Chapter 3, “Options and Upgrades.” Unpacking Your Touchcomputer Check that the following items are present and in good condition: ERIES OUCHCOMPUTER UIDE...

  • Page 7: Adjusting The Display

    Adjusting the Display The display screen can be adjusted from 0 to 70 degrees, as shown below. To prevent tipping or dropping, be sure to hold the base when adjusting CAUTION: the display. Setting Up the Operating System If configured with an operating system, the initial setup of the operating system takes approximately 5-10 minutes.
  • Page 8 1. From the desktop, click Start > Control Panel 2. In the Control Panel screen, select Regional and Language Options. 3. Click Customize. The Regional and Language Options window appears. Select the Languages tab. 4. If required, check the boxes for “Install files for complex script and right-to-left languages”...
  • Page 9 7. Click Apply. 8. Select your location from the drop-down list in the Locations pane. 9. Click OK. ERIES OUCHCOMPUTER UIDE...
  • Page 10 1. After the TE logo shows up, press F8 (frequently) to enter Advanced Boot Options. 2. Select Repair your computer. 3. Click Next  OK (Shall not have password)  Click Elo Touch System Tool. 4. The following UI shall be presented. ERIES...
  • Page 11 5. Click Inject, and the following window will pop out. 6. Click the drop-down list and select the preference language. 7. Click Inject Selected Language 8. The following window shall be presented. ERIES OUCHCOMPUTER UIDE...
  • Page 12 9. After the language package is installed correctly, press any key to exit this window. 10. Click Exit  Exit  Restart Selecting the Region (For Windows 7 Only) When the following window appears, you can change the country, time and currency, and keyboard layout of the touchcomputer.
  • Page 13 Choosing the Computer Name (For Windows 7 Only) When the following window appears, you can choose a computer name of the touchcomputer. After making any changes, click Next to continue. Selecting the Update Options (For Windows 7 Only) When the following window appears, you can select one of the update options of the touchcomputer.

  • Page 14: Calibrating The Touchscreen

    Reviewing the Time and Date Settings (For Windows 7 Only) When the following window appears, you can set up the time and date of the touchcomputer. After making any changes, click Next to finish. Windows Setup completes the installation of the touchcomputer. Calibrating the Touchscreen The touchscreen is pre-calibrated for accurate touch response.
  • Page 15 Click the Align button. This launches the calibration program. The window shown below opens. Follow the instructions to calibrate the touchscreen. ERIES OUCHCOMPUTER UIDE...

  • Page 16: Securing The Base

    Securing the Base Use the four pretapped holes to secure the touchcomputer from below the mounting surface. The holes are designed to work with ISO metric M4 screws. Mounting screws are not included with the product but should be readily available at any hardware store.

  • Page 17: Chapter 2: Operation

    C H A P T E R OPERATION This chapter describes how to control the On-Screen Display (OSD), power buttons, and I/O panel. All adjustments made to the OSD and power controls are automatically saved. User settings remain unchanged after powering off/on or in the case of a power failure.

  • Page 18: On-Screen Display (Osd)

    On-Screen Display (OSD) OSD Menu 1. To display the OSD Menu, press the Menu button. Press the RIGHT button or LEFT button to toggle and the SELECT button to select from the different OSD sub-menus and functions. 2. When the function you want to change is shown, press the SELECT button. 3.
  • Page 19 Feature Description Image setting Adjusts H position, V position, clock, and phase.  H position: Moves the screen horizontally right and left (1 pixel pitch increment).  V position: Moves the screen vertically up and down (1 line increment).  Clock: Adjusts the ratio of dividing frequency of the dot clock.

  • Page 20: L.e.d. Functionality

    L.E.D. Functionality The C-Series base has a LED indicating the state of the touchcomputer. The table below shows LED state and corresponding color. LED Color to Observer State No input power — Off mode Input power present – Off mode or hibernation Orange Input power present —...

  • Page 21: Using The Input/Output Panel

    Using the Input/Output Panel To access the input/output (I/O) ports, remove the cable cover at the bottom of the unit. A security screw is included and may be used to secure the cable cover to the touchcomputer. Below are the I/O descriptions by model: C1 and C3 models C2 models Note: The DB9 Serial (COM) ports are defaulted (from left to right) COM5 and COM6...

  • Page 22: Chapter 3: Options And Upgrades

    C H A P T E R OPTIONS AND UPGRADES Adding Optional Peripherals When adding a peripheral, complete installation and setup instructions are provided with the field-installable kits. The following peripherals are available for purchase separately as field-installable kits:  Magnetic stripe reader (MSR)* ...

  • Page 23: Magnetic Stripe Reader (Msr)

    Magnetic Stripe Reader (MSR) You can add a magnetic stripe reader (MSR) to the C-Series touchcomputer to any of the 4 mounting locations located on the display head top, bottom, left, and right. Software application and drivers can be found in the following directory or on www.elotouch.com...
  • Page 24 Testing in USB MSR Human Interface Device (HID) Mode 12. Double-click the MagSwipe HID Demo icon to start the test application. 13. Slide a card through the MSR and verify that the data is displayed in the application window. ERIES OUCHCOMPUTER UIDE...

  • Page 25: Customer Display

    14. If the card ID appears in the Reader Output window, the reader is functioning. Customer Display You can optionally add a customer display to the C-Series touchcomputer to any of the four mounting locations located on the display head top, bottom, left, and right of the touchcomputer.

  • Page 26: Fingerprint Reader (Fpr)

    Fingerprint Reader (FPR) You can add a fingerprint reader to the C-Series touchcomputer to any of the four mounting locations located on the display head top, bottom, left, and right. Software application and drivers can be found in the following directory or on www.elotouch.com...

  • Page 27: Cash Drawer Port Card

    Cash Drawer Port Card A Cash Drawer Port Card can be installed in any available expansion slot. This card provides:  2 x 12V Powered USB ports  1 x 12V or 24V selectable cash drawer RJ11 port. The voltage setting can be set via jumper on the card prior to installing into the touchcomputer.

  • Page 28: Wireless Card

    C:\EloTouchSystems\SetupFiles\Peripherals Part number: E017487 Wireless Card A wireless adapter can be installed as an option in the C-Series touchcomputer in the I/O area under the cable cover. Typical specifications for the wireless card are:  USB module  Compliant to USB 2.0 industry standards ...

  • Page 29: Second Hard Disk Drive

    Second Hard Disk Drive A second hard disk drive can be added via the second hard drive mounting kit. This addition provides extra data storage or can be used in conjunction with the RAID controller card for RAID functionality. This option occupies a single expansion slot. Part number: E596876 Solid State Drive A solid state drive can be added to (or used to replace) the original hard disk drive.

  • Page 30: Raid Controller Card

    PCI-E Expansion Card Option Kit, part number E827958. Webcam Kit An integrated webcam kit with a built-in microphone is available for the C-Series touchcomputer. The Webcam module is a USB-powered device that includes a 2.0 megapixel camera, with stereo microphones built in. This webcam is capable of 2.0MP video at 5fps.

  • Page 31: Elo Pos Demo Software

    Supported Operating Windows XP, Windows 7, Windows Vista, POSReady Systems 2009 Part Number E682058 Elo POS Demo Software POS demo software created by Elo TouchSystems is located on the desktop in the Demos folder. ERIES OUCHCOMPUTER UIDE...

  • Page 32: Chapter 4: Safety And Maintenance

    C H A P T E R SAFETY AND MAINTENANCE Safety Important information regarding the proper setup and maintenance of your touchcomputer:  To reduce the risk of electric shock, follow all safety notices and never open the touchcomputer case. ...

  • Page 33: Care And Handling

    Care and Handling The following tips help keep your touchcomputer functioning at the optimal level. To avoid risk of electric shock, do not disassemble the power adapter or display unit cabinet. The unit is not user serviceable. Remember to unplug the display unit from the power outlet before cleaning.

  • Page 34: Recovering The Operating System

    WEEE Directive In the European Union, the Waste Electrical and Electronic Equipment (WEEE) directive label shown to the left indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility for recovery and recycling.
  • Page 35 1. After the TE logo shows up, press F8 (frequently) to enter Advanced Boot Options. 2. Select Repair your computer 3. Click Next  OK (Shall not have password)  Elo Touch System Tool 4. The following UI shall be presented 5.
  • Page 36 1. Connect the USB DVD drive to the touchcomputer. 2. Place the recovery DVD in the DVD drive. 3. Press “F11” to enter Device Boot Menu and boot touchcomputer from DVD. 4. After entering the Elo Touch System Tool, click “WINPE” button. ERIES OUCHCOMPUTER UIDE...
  • Page 37 5. Once you see the “Command Prompt” window, type “win7” to start recovery process for Windows 7 and type “pos9” for Windows POSReady 2009. 6. Follow the on-screen instruction to complete recovery. All data is deleted during the recovery process. The user must back up NOTE: files when necessary.
  • Page 38         2. Double click the “Ports (COM & LPT)” and check all of these “USB Serial  Port” settings must be IDENTICAL as the following table.    Description  Location  ERIES OUCHCOMPUTER UIDE...
  • Page 39 USB Serial Port (COM3)  On USB Serial Converter A  USB Serial Port (COM4)  On USB Serial Converter B    3. If you see a situation as below, it shows the operating system has  reassigned these serial ports. You need to correct it manually.       In usual, even if the operating system reassigns these serial ports, they  are still in order. In this case, you should change it as the following table.    Original one  Change to  USB Serial Port (COM5)  USB Serial Port (COM3)  USB Serial Port (COM6)  USB Serial Port (COM4)    Thus, the settings for these USB Serial Ports should begin at COM3 and  end at COM4 in order.      4. To correct it, please follow the instructions below:      Double click the port you need to change. In this case, it is COM5.  ERIES OUCHCOMPUTER UIDE...
  • Page 40     COM5 is the 1  port of these USB serial ports so the “Location:” should  be “on USB Serial Converter A”. Please assign this serial port to COM3.  (COM4 for the USB Serial Converter B).  Change to COM3 Location Information        Select “Port Settings”  Click “Advanced…”   ERIES OUCHCOMPUTER UIDE...
  • Page 41       In this case, select COM3 from the drop‐down menu  click OK  OK  back to the Device Manager.          Follow the same steps to accomplish these settings for other ports.    ERIES OUCHCOMPUTER UIDE...
  • Page 42   After finished, right click on “Ports (COM & LPT)” and click Scan for  hardware changes.        5. The outcome should be identical as the following diagram.   COM3 location:  USB Serial Converter A  COM4 location:  USB Serial Converter B     ERIES OUCHCOMPUTER UIDE...

  • Page 43: Chapter 5: Technical Specifications

    C H A P T E R TECHNICAL SPECIFICATIONS Touchcomputer Specifications Not all operating systems or options are supported in all regions. Please NOTE: contact your local Elo TouchSystems representative for details. Feature C2 models C3 models Case/Bezel color Dark Grey or White Screen Size 19”...
  • Page 44 6 x USB 2.0 (4 on I/O, 2 x USB Front Access) USB Ports Additional internal ports available for optional Elo peripherals. Serial Ports 2 x USB-to-Serial RS-232 (standard) Parallel Port Optional parallel port card kit available PS/2 Ports 1 x LAN RJ45 (Gigabit) Ethernet Port Wireless Optional USB wireless kit availabile (802.11b/g/n)
  • Page 45 Vertical: ±80° or 160° total 19" models: 1000:1 Contrast Ratio (typical) 22" models: 1000:1 Controls (bottom): menu, up, down, select, power Settings: brightness, contrast, phase, auto adjust, H-position, V-position, clock, sharpness, RGB, OSD H-position, OSD V-position, On-Screen Display OSD time, OSD language, recall, power button (OSD) Languages: English, French, Italian, German, Spanish, Japanese, Traditional Chinese, Simplified Chinese...
  • Page 46 Form Factor Desktop Mounting Options 100mm VESA mount or secure base to tabletop/desktop Enclosure Color Dark grey (*Medical/Japan versions are white) Real-Time Clock Replaceable lithium-ion battery for clock Backlight Lamp Life Minimum 50,000 hours to half brightness MTBF 50,000 hours demonstrated Touchscreen sealed to bezel (IntelliTouch Plus) Sealing Touchscreen sealed to sub-bezel (AccuTouch, iTouch)
  • Page 47 Magnetic Stripe Reader (MSR) Optional Peripherals Customer Display (2x20 VFD) Biometric Fingerprint Reader (FPR) Webcam Kit (2.0 MP) Warranty 3 years Advance Unit Replacement program (North America only) Optional Product Coverage Extended Warranty (North America and EMEA only) MTBF MTBF 50,000 hours demonstrated UL/cUL Agency Approvals NOM COC...

  • Page 48: Chapter 6: Technical Support

    C H A P T E R TECHNICAL SUPPORT Technical Assistance There are three methods to obtain contact information for technical assistance on the touchcomputer:  The touchcomputer  The web  The phone Using the Touchcomputer You can access support information in System Properties by clicking the Support Information button.

  • Page 49: Regulatory Information

    REGULATORY INFORMATION I. Electrical Safety Information A) Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein may result in improper operation, damage to the equipment, invalidation of warranty, or a fire hazard if the requirements are not followed.
  • Page 50 C) Notice to Users in the European Union: Use only the provided power cords and interconnecting cabling provided with the equipment. Substitution of provided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required by the following standards: This Information Technology Equipment (ITE) is required to have a CE Mark on the manufacturer’s label which means that the equipment has been tested to the following Directives and Standards:...
  • Page 51 iv) Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits. v) Disconnect and remove any I/O cables that the digital device does not use. (Unterminated I/O cables are a potential source of high RF emission levels.) vi) Plug the digital device into only a grounded outlet receptacle.

  • Page 52: Warranty

    WARRANTY Except as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. With the exception of the negotiated warranty periods; the warranty for the touchcomputer and components of the product is 3 years.
  • Page 53 THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE, REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE, THEIR QUALITY, THEIR MERCHANTABILITY, THEIR NONINFRINGEMENT, OR OTHERWISE.

  • Page 54: Index

    INDEX address, Elo TouchSystems, 51 maintenance care and handling, 27 base power status, 15 software, 29 base, securing, 11 mounting options, 11 box contents, 1 on-screen display (OSD) cables enabling or disabling menu, 14 included, 1 menu settings, 13 calibration, 9 operating system certifications, 46 recovering, 29...
  • Page 55 fingerprint reader, 21 magnetic stripe reader", 18 technical, 38 wireless card, 23 technical specifications, 38 technical support, 43 time zone selection, 5, 7, 8, 9 touchscreen calibrating, 9 care and handling, 28 upgrades, adding, 17 warranty, 47 website, Elo TouchSystems, 43, 51 WEEE directive, 29 wireless card overview, 23...
  • Page 56 Getting in Touch with Elo To find out more about Elo’s extensive range of touch solutions, visit our Website at www.elotouch.com or simply call the office nearest you: North America Europe Asia-Pacific Elo TouchSystems Tyco Electronics Raychem Sun Hamada Bldg. 2F B.V.B.A.

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