Elo TouchSystems C-series User Manual
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Elo TouchSystems C-series User Manual

Lcd multi-function touchcomputer
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C-Series Touchcomputer User Guide
C-Series LCD Multi-function Touchcomputer
[22" model shown]

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Summary of Contents for Elo TouchSystems C-series

  • Page 1 C-Series Touchcomputer User Guide C-Series LCD Multi-function Touchcomputer [22” model shown]...
  • Page 2 Elo Touch Solutions C-Series Touchcomputer User Guide Multi-function Touchcomputer Revision D SW 601354 1-800-ELOTOUCH (1-800-356-8682) www.elotouch.com...
  • Page 3 Trademark Acknowledgments AccuTouch, CarrollTouch, IntelliTouch, iTouch, Elo (logo), Elo TouchSystems (logo), and Elo Touch Solutions (logo) are trademarks of Elo and its Affiliates. Windows is a trademark of Microsoft Corporation. Other product names mentioned herein may be trademarks or registered trademarks of their respective companies. Elo claims no interest in trademarks other than its own.

  • Page 4: Table Of Contents

    Table of Contents Chapter 1: Setup..................1 Unpacking Your Touchcomputer ....................1 Adjusting the Display ........................2 Setting Up the Operating System.....................2 Calibrating the Touchscreen ......................10 Securing the Base...........................12 Chapter 2: Operation ................13 On-Screen Display (OSD) ......................14 L.E.D. Functionality ........................16 Using the Input/Output Panel......................17 Chapter 3: Options and Upgrades ............
  • Page 5 Chapter 5: Technical Support............... 42 Technical Assistance........................42 Regulatory Information................44 Warranty ....................47 ERIES OUCHCOMPUTER UIDE...

  • Page 6: Chapter 1: Setup

    C H A P T E R SETUP This chapter discusses how to set up and test your touchcomputer. For information on peripheral options, refer to Chapter 3, “Options and Upgrades.” Unpacking Your Touchcomputer Check that the following items are present and in good condition: Touchcomputer Power cable US/Canada Power cable Europe...

  • Page 7: Adjusting The Display

    Adjusting the Display The display screen can be adjusted from 0 to 70 degrees, as shown below. To prevent tipping or dropping, be sure to hold the base when adjusting CAUTION: the display. Setting Up the Operating System If configured with an operating system, the initial setup of the operating system takes approximately 5-10 minutes.
  • Page 8 Selecting the Language (For Windows XP and POSReady 2009 Only) Microsoft Windows® uses English as the default language in menus and dialog boxes. You can change this language to suit your preferences at the screen below. Note: If you choose to change the language after initial setup, you can follow steps 1-2 to arrive at the same screen below: 1.
  • Page 9 4. If required, check the boxes for “Install files for complex script and right-to-left languages” and “Install files for East Asian languages.” 5. Select the Regional Options tab. 6. Select your preferred language from the drop-down list in the Standards and formats pane.
  • Page 10 7. Click Apply. 8. Select your location from the drop-down list in the Locations pane. 9. Click OK. ERIES OUCHCOMPUTER UIDE...
  • Page 11 1. After the Elo logo shows up, press F8 several times to enter Advanced Boot Options. 2. Select Repair your computer. 3. Click Next OK (Shall not have password) Click Elo Touch System Tool. 4. The following User Interface will be presented: ERIES OUCHCOMPUTER UIDE...
  • Page 12 5. Click Inject, and the following window will pop out. 6. Click the drop-down list and select the preference language. 7. Click Inject Selected Language 8. The following window will be presented: ERIES OUCHCOMPUTER UIDE...
  • Page 13 9. After the language package is installed correctly, press any key to exit this window. 10. Click Exit Exit Restart Selecting the Region (For Windows 7 Only) When the following window appears, you can change the country, time and currency, and keyboard layout of the touchcomputer. After making any changes, click Next to continue.
  • Page 14 Choosing the Computer Name (For Windows 7 Only) When the following window appears, you can choose a computer name of the touchcomputer. After making any changes, click Next to continue. Selecting the Update Options (For Windows 7 Only) When the following window appears, you can select one of the update options of the touchcomputer.

  • Page 15: Calibrating The Touchscreen

    After making any changes, click Next to continue. Reviewing the Time and Date Settings (For Windows 7 Only) When the following window appears, you can set up the time and date of the touchcomputer. After making any changes, click Next to finish. Windows Setup completes the installation of the touchcomputer.
  • Page 16 Click the Align button. This launches the calibration program. The window shown below opens. Follow the instructions to calibrate the touchscreen. ERIES OUCHCOMPUTER UIDE...

  • Page 17: Securing The Base

    Securing the Base Use the four pretapped holes to secure the touchcomputer from below the mounting surface. The holes are designed to work with ISO metric M4 screws. Mounting screws are not included with the product but should be readily available at any hardware store.

  • Page 18: Chapter 2: Operation

    C H A P T E R OPERATION This chapter describes how to control the On-Screen Display (OSD), power buttons, and I/O panel. All adjustments made to the OSD and power controls are automatically saved. User settings remain unchanged after powering off/on or in the case of a power failure.

  • Page 19: On-Screen Display (Osd)

    On-Screen Display (OSD) OSD Menu 10. To display the OSD Menu, press the Menu button. Press the RIGHT button or LEFT button to toggle and the SELECT button to select from the different OSD sub-menus and functions. 11. When the function you want to change is shown, press the SELECT button. 12.
  • Page 20 Feature Description Image setting Adjusts H position, V position, clock, and phase. • H position: Moves the screen horizontally right and left (1 pixel pitch increment). • V position: Moves the screen vertically up and down (1 line increment). • Clock: Adjusts the ratio of dividing frequency of the dot clock.

  • Page 21: L.e.d. Functionality

    L.E.D. Functionality The C-Series base has a LED indicating the state of the touchcomputer. The table below shows LED state and corresponding color. LED Color to Observer State No input power — Off mode Input power present – Off mode or hibernation Orange Input power present —...

  • Page 22: Using The Input/Output Panel

    Using the Input/Output Panel To access the input/output (I/O) ports, remove the cable cover at the bottom of the unit. A security screw is included and may be used to secure the cable cover to the touchcomputer. Below are the I/O descriptions by model: C1 and C3 models C2 models Note: The DB9 Serial (COM) ports are defaulted (from left to right) COM3 and COM4...

  • Page 23: Chapter 3: Options And Upgrades

    C H A P T E R OPTIONS AND UPGRADES Adding Optional Peripherals When adding a peripheral, complete installation and setup instructions are provided with the field-installable kits. The following peripherals are available for purchase separately as field-installable kits: • Magnetic stripe reader (MSR)* •...

  • Page 24: Magnetic Stripe Reader (Msr)

    Magnetic Stripe Reader (MSR) You can add a magnetic stripe reader (MSR) to the C-Series touchcomputer to any of the three mounting locations located on the display head top, left, and right. Software application and drivers can be found in the following directory or on www.elotouch.com...
  • Page 25 Testing in USB MSR Human Interface Device (HID) Mode 1. Double-click the MagSwipe HID Demo icon to start the test application. 2. Slide a card through the MSR and verify that the data is displayed in the application window. ERIES OUCHCOMPUTER UIDE...

  • Page 26: Customer Display

    3. If the card ID appears in the Reader Output window, the reader is functioning. Customer Display You can optionally add a customer display to the C-Series touchcomputer to any of the three mounting locations located on the display head top, left, and right of the touchcomputer.

  • Page 27: Fingerprint Reader (Fpr)

    Fingerprint Reader (FPR) You can add a fingerprint reader to the C-Series touchcomputer to any of the three mounting locations located on the display head top, left, and right. Software application and drivers can be found in the following directory or on www.elotouch.com...

  • Page 28: Cash Drawer Port Card

    Cash Drawer Port Card A Cash Drawer Port Card can be installed in any available expansion slot. This card provides: • 1 x 12V or 24V selectable cash drawer RJ11 port. The voltage setting can be set via jumper on the card prior to installing into the touchcomputer. Software application and drivers can be found in the following directory or on www.elotouch.com C:\EloTouchSystems\Peripherals...

  • Page 29: Wireless Adapter

    C:\EloTouchSystems\Peripherals Part number: E017487 Wireless Adapter A wireless adapter can be installed as an option in the C-Series touchcomputer in the I/O area under the cable cover. Typical specifications for the wireless adapter are: • USB dongle module • Compliant to USB 2.0 industry standards •...

  • Page 30: Second Hard Disk Drive

    Second Hard Disk Drive A second hard disk drive can be added via the second hard drive mounting kit. This addition provides extra data storage or can be used in conjunction with the RAID controller card for RAID functionality. This option occupies a single expansion slot. Part number: E596876 Solid State Drive A solid state drive can be added to (or used to replace) the original hard disk drive.

  • Page 31: Parallel Port Card

    PCI-E Expansion Card Option Kit, part number E827958. Webcam Kit An integrated webcam kit with a built-in microphone is available for the C-Series touchcomputer. The Webcam module is a USB-powered device that includes a 2.0 megapixel camera, with stereo microphones built in. This webcam is capable of 2.0MP video at 5fps.

  • Page 32: Elo Pos Demo Software

    1600x1200, 1280x1024, 640x480, 352x388, Video Resolution 320x240, 176x144, 160x120 5fps max @ 2.0 megapixels (1600x1200); Auto Frame Rate 24fps max @ VGA mode (640x480) Field Of View (FOV) 66° Focus Range 40cm ~ Infinity Input Voltage 5.0VDC ± 0.25V Operation Current Under 150mA Standby Mode 40mA ±...

  • Page 33: Chapter 4: Safety And Maintenance

    C H A P T E R SAFETY AND MAINTENANCE Safety Important information regarding the proper setup and maintenance of your touchcomputer: • To reduce the risk of electric shock, follow all safety notices and never open the touchcomputer case. •...

  • Page 34: Care And Handling

    Care and Handling The following tips help keep your touchcomputer functioning at the optimal level. To avoid risk of electric shock, do not disassemble the power adapter or display unit cabinet. The unit is not user serviceable. Remember to unplug the display unit from the power outlet before cleaning.
  • Page 35 WEEE Directive In the European Union, the Waste Electrical and Electronic Equipment (WEEE) directive label shown to the left indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility for recovery and recycling.

  • Page 36: Recovering The Operating System

    Recovering the Operating System If for any reason the touchcomputer’s operating system and software need to be recovered TO FACTORY SETTINGS, there are two ways you can recover your system: I) Use the Elo recovery utility (included in POSReady 2009 and Windows 7 systems) i.
  • Page 37 1. After the Elo logo shows up, press F8 repeatedly to enter Advanced Boot Options. 2. Select Repair your computer 3. Click Next OK (There is no password) Elo Touch System Tool 4. The following UI shall be presented ERIES OUCHCOMPUTER UIDE...
  • Page 38 5. Click Recover Start Recovery Process 6. After finished, click Exit Recovery Process Exit. Then system will restart automatically. ERIES OUCHCOMPUTER UIDE...
  • Page 39 II) Use the Elo recovery DVD (All C-Series touchcomputer come with the built-in recovery partition on the installed HDD; they do not include recovery media. In the event the HDD recovery partition is accidentally deleted or becomes or inaccessible, you will need to request a recovery DVD from Elo TouchSystems customer service.
  • Page 40 • “win7” to start the recovery process for Windows 7 7. Then press “Enter”. 8. Follow the on-screen instructions to complete the recovery. 9. Once you are prompted to reboot: • Remove the recovery DVD from your DVD drive • Shut down your touchcomputer by pressing and holding the power button for 5 seconds •...

  • Page 41: Reassigning Com Ports After System Recovery

    After recovering your touchcomputer by using the included image, the NOTE: operating system may reassign your USB Serial Ports during the first bootup. You can follow the instructions below to reassign them manually. Reassigning COM Ports after System Recovery (The section is required once you recovered your system either from recovery partition or  DVD)   ...
  • Page 42     2. Double click the “Ports (COM & LPT)” and verify that all of the “USB Serial  Port” settings are IDENTICAL to the following table:    Description  Location  USB Serial Port (COM3)  On USB Serial Converter A  USB Serial Port (COM4)  On USB Serial Converter B    3. If they are not, and you see the assignments as shown below, then the   operating system has reassigned these serial ports. You need to re‐assign  (correct) them manually.   ERIES OUCHCOMPUTER UIDE...
  • Page 43     Normally, even if the operating system reassigns these serial ports, they  are still in order. In this case, you should re‐assign them as shown in the  following table.    Original one  Change to  USB Serial Port (COM5)  USB Serial Port (COM3)  USB Serial Port (COM6)  USB Serial Port (COM4)    Thus, the settings for these USB Serial Ports should begin at COM3 and  end at COM4 in order.      4. To re‐assign them, please follow the instructions below:      Double click the port you need to change. In this case, it is COM5.  ERIES OUCHCOMPUTER UIDE...
  • Page 44     COM5 is the 1  port of these USB serial ports so the “Location:” should  be “on USB Serial Converter A”. Please assign this serial port to COM3.  (COM4 for the USB Serial Converter B).    Change to COM3 Location Information        Select “Port Settings”   Click “Advanced…”   ERIES OUCHCOMPUTER UIDE...
  • Page 45       In this case, select COM3 from the drop‐down menu   click OK   OK  back to the Device Manager.          Follow the same steps to accomplish these settings for other ports.    ERIES OUCHCOMPUTER UIDE...
  • Page 46   After completing the above steps, right click on “Ports (COM & LPT)” and  click Scan for hardware changes.        5. This should result in the following assignments:   COM3 location:  USB Serial Converter A  COM4 location:  USB Serial Converter B     If not, please repeat steps 1‐5.  ERIES OUCHCOMPUTER UIDE...

  • Page 47: Chapter 5: Technical Support

    C H A P T E R TECHNICAL SUPPORT Technical Assistance There are three methods to obtain contact information for technical assistance on the touchcomputer: • The touchcomputer • The web • The phone Using the Touchcomputer You can access support information in System Properties by clicking the Support Information button.

  • Page 48: Using The Phone

    Using the Phone For technical support, see the table at the end of the user guide for contact information. ERIES OUCHCOMPUTER UIDE...

  • Page 49: Regulatory Information

    REGULATORY INFORMATION I. Electrical Safety Information A) Compliance is required with respect to the voltage, frequency, and current requirements indicated on the manufacturer’s label. Connection to a different power source than those specified herein may result in improper operation, damage to the equipment, invalidation of warranty, or a fire hazard if the requirements are not followed.
  • Page 50 C) Notice to Users in the European Union: Use only the provided power cords and interconnecting cabling provided with the equipment. Substitution of provided cords and cabling may compromise electrical safety or CE Mark Certification for emissions or immunity as required by the following standards: This Information Technology Equipment (ITE) is required to have a CE Mark on the manufacturer’s label which means that the equipment has been tested to the following Directives and Standards:...
  • Page 51 iv) Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits. v) Disconnect and remove any I/O cables that the digital device does not use. (Unterminated I/O cables are a potential source of high RF emission levels.) vi) Plug the digital device into only a grounded outlet receptacle.

  • Page 52: Warranty

    WARRANTY Except as otherwise stated herein or in an order acknowledgment delivered to Buyer, Seller warrants to Buyer that the Product shall be free of defects in materials and workmanship. With the exception of the negotiated warranty periods; the warranty for the touchcomputer and components of the product is 3 years.
  • Page 53 THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE, REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE, THEIR QUALITY, THEIR MERCHANTABILITY, THEIR NONINFRINGEMENT, OR OTHERWISE.

  • Page 54: Product Information

    To find out more about Elo’s extensive range of touch solutions, visit our Website at www.elotouch.com or simply call the office nearest you: North America Europe Asia-Pacific Elo Touch Solutions Elo Touch Solutions Elo Touch Solutions 301 Constitution Drive Diestsesteenweg 692 Sun Hamada Bldg.

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