Help Overview; Technical Assistance; Help Tools - Dell Precision WorkStation 530 User Manual

236 Ge tt ing Help

Help Overview

This section describes the tools Dell provides to help you when you have a
problem with your computer. It also tells you when and how to contact Dell
for technical or customer assistance.

Technical Assistance

If you need assistance with a technical problem, perform the following
steps:
Complete the procedures in
1
Run the Dell Diagnostics.
2
Make a copy of the
3
Use Dell's extensive suite of online services available at Dell's website
4
(http://support.dell.com) for help with installation and
troubleshooting procedures.
For more information, see
If the preceding steps have not resolved the problem, call Dell for
5
technical assistance.
When prompted by Dell's automated telephone system, enter your
Express Service Code to route the call directly to the proper support
personnel. If you do not have an Express Service Code, open the Dell
Accessories folder, double-click the Express Service Code icon, and
follow the directions.
NOTE:
Dell's Express Service Code system may not be available in all
countries.
For instructions on using the technical support service, see
Support Service" and

Help Tools

Dell provides a number of tools to assist you. These tools are described in
the following sections.
NOTE:
Some of the following tools are not always available in all locations
outside the continental U.S. Please call your local Dell representative for
information on availability.
"Solving Problems."
Diagnostics Checklist, and fill it out.
"World Wide Web."
"Before You Call."
"Technical