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Tech Support
Multi-Tech has an excellent staff of technical support personnel available to help you get the most out
of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-
2439. Please fill out the ProxyServer information (below), and have it available when you call. If your
ProxyServer requires service, the tech support specialist will guide you on how to send in your
ProxyServer (refer to the next section).
Recording ProxyServer Information
Please fill in the following information on your Multi-Tech ProxyServer. This will help tech support in
answering your questions. (The same information is requested on the Warranty Registration Card.)
Model No.: _________________________
Serial No.: _________________________
Software Version: ____________________
The model and serial numbers are on the bottom of your ProxyServer.
Please note the type of external link device that is connected to your ProxyServer before calling tech
support. Also, note the status of your ProxyServer including LED indicators, screen messages,
diagnostic test results, problems with a specific application, etc. Use the space below to note the
ProxyServer status:
________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________
________________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________
______________________________________________________________________________________________________________
______________________________________________________________________________________________________
MTPSR1-202ST
Chapter 9 - Service, Warranty, and Tech Support
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