Using The Remote Control - Dish Network Satellite Receiver User Manual

Chapter 4
Reference
Message Number
074
093
587, 588

Using the Remote Control

What Is Happening
You cannot find the remote control.
When you press a button on the remote
control, the receiver does not do what you
expect.
When you press the remote control Power
button to turn the receiver on, the receiver
front panel Power light does not light up.
Page 92
Possible Reason
• The receiver gives you three
chances to enter the correct
password. If you fail to do so, the
receiver "times out" and will not
allow you to try again for several
minutes.
• You may have set up the receiver
to reset itself back to the "factory
defaults," that is, the settings it
had when it was shipped from the
factory.
• You may not have connected the
receiver to an active telephone
line. Or, the telephone line may
be defective.
• Maybe the receiver is connected
to a DSL (Digital Subscriber
Line) phone line.
Possible Reason
• N/A
• The remote control may be missing
batteries, the batteries may be
incorrectly placed in the remote, or the
batteries may be weak or dead.
• You may be using the wrong remote
control (1 or 2) for the menus (TV1 or
TV2) you are trying to operate.
• Other lights are too bright.
• Remote control not operating properly
or the batteries are weak or dead.
The receiver power cord is not plugged
into a power outlet, or there may be a
problem with the power.
• The remote control(s) may not be set to
the address(es) used by the satellite
receiver.
• You may be using the wrong remote
control (1 or 2) for the menus (TV1 or
TV2) you are trying to operate.
What to Do
• Wait a few minutes and then try again to enter the password.
Note: The "time out" feature is designed to prevent someone
from trying password after password until he or she happens to
guess the right one and so gains unauthorized access to the
receiver.
• If you want to reset the receiver to its factory default settings,
select the Yes option. If not, select the No option.
• Connect the receiver to an active telephone line.
Make sure that the telephone line to which you connect the
receiver is working properly.
Note: To be able to order pay per view programs, you must
keep the receiver connected to an active telephone line at all
times. If your setup includes more than one receiver, this applies
to each receiver. The receiver uses the telephone line to make
toll-free calls, usually in the middle of the night, to send
information to the Customer Service Center.
• Install a DSL filter between the receiver and the telephone
wall jack.
• Use the receiver front panel Control
Buttons to control the receiver until
you find the remote. If the remote
control is permanently lost or too
damaged to use, call the Customer
Service Center to order a replacement.
• If the batteries are missing or dead,
insert fresh AAA-size batteries.
If the remote has fresh batteries, check
whether they are placed according to the
label diagram. If not, remove them and
place correctly.
• Make sure you are using Remote
Control 1 (2) to control TV1 (TV2)
menus.
• Try other remote control buttons to see
if the receiver is responding.
• Replace the remote batteries with fresh
ones.
• Check that the receiver power cord is
not damaged, and that the plug is
inserted correctly into the outlet.
• Make sure the remote control(s) are set
to the same address(es) used by the
satellite receiver. See page 32 for
information on changing the remote
control address.
• Make sure you are using Remote
Control 1 (2) to control TV1 (TV2)
menus.
What to Do