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Hayes PC Card Installation Manual

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PC Card™ Installation Guide

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  • Page 1 PC Card™ Installation Guide...
  • Page 2 NOTICE This document contains proprietary information protected by copyright, and this Installation Guide and all the accompanying hardware, software, and documentation are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by me- chanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose...

  • Page 3: Table Of Contents

    ETTING ODEM 3: I ..15 NSTALLING OMMUNICATIONS OFTWARE Testing the Fax Modem ..........15 Removing the PC Card Fax Modem.......16 GENERAL FAX MODEM USE ..........17 ....18 SING AX AND OMMUNICATIONS OFTWARE Tips for Setting Up Fax Software........19 Tips for Setting Up Data Communications Software..20 ........22...
  • Page 4 REGULATORY & WARRANTY INFORMATION.....38 FCC P 15 E ........38 MISSIONS TATEMENT FCC P 68 T ....38 ELECOMMUNICATIONS TATEMENT ......39 NDUSTRY ANADA MISSIONS TATEMENT ............40 UROPEAN EGULATIONS —N ........44 IMITED ARRANTY ORTH MERICA —E .......45 IMITED UARANTEE NGLISH NTERNATIONAL .........48 TATEMENT OF OPYRIGHT ESTRICTION...

  • Page 5: Introduction

    K56flex when either is available. For other sites you’ll get fast, reliable data connections at send and receive speeds up to 33.6 Kbps. The PC Card also features fax capability at speeds up to 14.4 Kbps. This modem conforms to the PC Card (PCMCIA) Type II standard for personal computer cards.

  • Page 6: What You Need

    Fax and data communications software. To use the modem you need the following additional hardware: A computer with a PC Card Type II, Type III, or Toshiba 16mm slot, a 3.5-inch disk drive for software installation, a minimum of 4 MB RAM (8 MB recommended), and a hard drive with at least...

  • Page 7: Setting Up The Fax Modem

    Installing the Modem: Insert the card gently but firmly into the PC Card slot, connect the phone cord to the modem, and plug the other end of the phone cord into a telephone jack. Illustrated instructions are in this chapter.

  • Page 8: Step 1: Installing The Modem

    With the top of the modem card facing up, insert the mo- dem into the PC Card Type II, Type III, or Toshiba 16mm card slot in your computer as shown below.
  • Page 9 Align the card very carefully before you push it all the way into the slot. Other- wise you may damage the connector CAUTION pins. Connect the phone cable to the modem card as shown in the following illustration. You should feel the connector snap into place.
  • Page 10 Turn the computer back on, if you turned it off in Step 1. When you are finished using the modem, you can leave the PC Card in the computer or remove it. The PC Card has a power-saving “sleep” mode to conserve battery power.

  • Page 11: Step 2: Configuring Your Operating System

    Windows PC Card support installed. If you are unsure of this, click Start | Settings | Control Panel. If you see the PC Card (PCMCIA) icon (right) in the Control Panel window, proceed. If not, consult your Windows 95 or 98 documentation for instructions on installing this software from your Windows installation disc.

  • Page 12: Windows 3.1 Or 3.11

    Windows 3.1 or 3.11 To use the PC Card you must have card management software in- stalled. If your computer came with a PC Card slot, then in almost all cases card management software was installed with your system (typically PhoenixCard Manager Plus from Phoenix Technologies or SystemSoft’s CardWizard).

  • Page 13: Windows Nt

    Socket Status tab. Select Properties. Under Device Status “The device is working properly” should be listed along with a COM port number. Click OK to exit the PC Card dialog box. Setting Up the Fax Modem...

  • Page 14: Setting Up Your Modem

    The message Your modem has been set up suc- cessfully appears. Click Finish. If the Modem Properties box appears click on Close to exit the Modem dialog box. Continue below with Step 3: Installing Your Communications Soft- ware. Hayes PC Card™ Installation Guide...

  • Page 15: Step 3: Installing Your Communications Software

    Step 3: Installing Your Communications Software Please refer to your fax and data software guide for setting up your communications software. You may also want to read General Fax Modem Use on page 17 for additional fax and data configuration tips.

  • Page 16: Removing The Pc Card Fax Modem

    PC Card manually whenever the modem is not active. For Windows 3.1 or 3.11: The PC Card can be ejected any time when it is not in use. For Windows NT: You must shut down your computer before ejecting the PC Card.

  • Page 17: General Fax Modem Use

    This chapter provides general tips for using the modem and setting up communications software. If you already have installed and used fax and communications software with your PC Card, this chapter is optional. For information about how to install software, refer to the documen- tation that came with the software.

  • Page 18: Using Fax And Data Communications Software

    In setting up your software, you may be asked to enter certain in- formation. Most programs have default settings that are correct for use with this modem, and there will be no need to change them. You should, however, check the following items. Hayes PC Card™ Installation Guide...

  • Page 19: Tips For Setting Up Fax Software

    Tips for Setting Up Fax Software You may be asked to select the “modem type” from a menu. If you don’t see this modem listed by name on the menu, select a V.90, K56flex, 56K, or V.34 modem with 14,400 send/receive fax.

  • Page 20: Tips For Setting Up Data Communications Software

    While using your software and modem you will rarely, if ever, need to send AT commands directly to the modem. However if you want to enter AT commands, you must do so from the soft- ware’s terminal mode. Hayes PC Card™ Installation Guide...
  • Page 21 To use AT commands in terminal mode Start your data communications program. Change to terminal mode (also called command, local, direct, or dumb mode). Type the AT command you need and press the Enter key. When you finish, you can return to the data communications pro- gram’s standard user interface.

  • Page 22: Returning To The Factory Settings

    In terminal mode, type AT &F and press the Enter key. To return to the basic settings expected by many data commu- nications programs for Macintosh computers In terminal mode, type AT &F &D0 and press the Enter key. Hayes PC Card™ Installation Guide...

  • Page 23: Hot Swapping The Fax Modem Card

    (rebooting) your computer. If you are using Win- dows 95 or 98, or Windows 3.1 or 3.11 with PC Card 2.x-compliant card management software, or a Macintosh, hot swapping is sup- ported automatically.

  • Page 24: Conserving Power

    Conserving Power To conserve power when the modem is running on the computer’s battery, the PC Card defaults to sleep mode when not in use. When the modem is in sleep mode, it “wakes up” as soon as it senses ac- tivity such as a modem command or an incoming call.

  • Page 25: Traveling With The Fax Modem

    Traveling with the Fax Modem When you pack your computer for travel, you can leave the modem in the PC Card slot and simply disconnect and pack the phone ca- ble. The modem does not draw power from the computer battery when the computer is off.

  • Page 26: Troubleshooting

    If your modem is not working, please read this chapter and the communications software documentation carefully. For installation problems, refer to Setting Up the Fax Modem on page 7. This chapter covers four categories: general troubleshooting, echo troubleshooting, dial troubleshooting, and online troubleshooting. Hayes PC Card™ Installation Guide...

  • Page 27: General Troubleshooting

    If the modem does not respond to commands, or stops working completely… (The following solutions apply to many other problems as well.) Make sure the modem is inserted securely in the PC Card slot. Your modem may have not been initialized. Exit and restart your communications software application.
  • Page 28 If this is the case, store the &D0 com- mand in non-volatile memory: Type AT &D0 &W0 &Y0 and press the Enter key. Hayes PC Card™ Installation Guide...
  • Page 29 Also make sure that your modem initialization string does not con- tain &D2. If your software requires that your modem follow DTR (which is common in software), the above considerations apply in reverse. If you are having problems, inclu---de &D2 in the modem initialization string.
  • Page 30 Be sure your command line contains fewer than 40 characters. If the speaker volume is too low or too high… The PC Card modem does not have a built-in speaker; it uses the laptop’s built-in speaker instead. You can use the speaker control settings in your software to turn the computer’s speaker on or off, or...
  • Page 31 Low volume (factory setting) Medium volume High volume Note that the PC Card standard digital signaling from the modem to the computer speaker produces inherently low fidelity sound. You may not notice a difference in volume between medium (L2) and high (L3).

  • Page 32: Echo Troubleshooting

    If the remote system does not echo your typed characters, change to terminal mode and type AT E0 and press the Enter key. Then turn on your communication software’s local echo. Your software will echo commands during terminal mode and any typing performed during data mode. Hayes PC Card™ Installation Guide...
  • Page 33 If no data characters appear on screen during data mode… When you make a connection with a remote system and exchange data, the data will appear on your screen if you are in full-duplex op- eration. If you do not see the data, be sure the computer you are communicating with is operating full-duplex.

  • Page 34: Dial Troubleshooting

    Check your connection speed. Each time you dial in, your call may be routed over different lines. Logging off and redialing can some- times give you a better connection. With V.90 or K56flex sites you should be able to obtain speeds between 42,000 and 52,000 bps. Hayes PC Card™ Installation Guide...
  • Page 35 Try different Web pages. Some very popular pages have a lot of traffic and may be slow, especially in the evening. If you cannot hear the connection through the speaker… Make sure the speaker is enabled in your software. If your software has no means for selecting the speaker, add M1 L3 to the modem initialization string.

  • Page 36: Appendix: Power Management In Windows 95 And 98

    In later versions of Windows 95 (known as OSR-2) and in Windows 98, there is an option to power down your PC Card fax modem when it is not in use. This is separate from the “sleep” mode built into the modem itself.

  • Page 37: Customer Service

    Also, remember the following before calling: • Use a phone located near the computer to which your modem is attached. • Identify which Hayes modem you have and the communications software you are using. • Identify your computer or its operating system.
  • Page 38 Items (2) and (4) are indicated on the label on the bottom case of the modem. The ringer equiva- lence number is used to determine how many devices can be connected to your telephone line. In Hayes PC Card™ Installation Guide...
  • Page 39 most cases, the sum of the RENs of all devices on any one line should not exceed five (5.0). If too many devices are attached, they may not ring properly. If this device should malfunction, it may also cause harm to the telephone network; should this oc- cur, this device should be disconnected from the network until the source of the problem can be determined and repair has been made.
  • Page 40 It is the users’ responsibility to further ensure that the power supply in their host equipment meets the requirements for SELV equipment. Hayes PC Card™ Installation Guide...
  • Page 41 WARNING: The modem card must be installed in the host in such a manner that with the excep- tion of the connections to the host, the clearances and creepages specified in the table below are maintained between the modem card and any other assembly or option cards. The distances in pa- rentheses apply where the local environment within the host is subject to either conductive pollu- tion or dry non-conductive pollution that may become conductive when wet due to condensation.
  • Page 42 The user must immediately disconnect this modem should it become physically damaged and ar- range for either its disposal or repair. Only Telepermitted equipment may be connected to the telephone port. The correct setting for use with this modem in New Zealand are: ATB0 (CCITT operation) Hayes PC Card™ Installation Guide...
  • Page 43 AT&G2 (1800Hz guard tone) AT&P1 (Pulse dialling make/break ratio of 33:67) ATS0=0 (Auto-answer is disabled) ATS11=65 (DTMF on/off duration = 65ms) ATX2 (Dialtone detect but not USA call progress detect) When used in auto-answer mode, the S0 register must be set to a value between 2 and 5. This en- sures that a calling party to your modem will hear at least one burst of ringing before the modem answers, This 1.
  • Page 44 Canada.) Who is Covered by This Warranty? This limited warranty (“Warranty”) is extended by Zoom Tele- phonics, Inc. (“Zoom”) only to the original end user purchaser of the accompanying HAYES HARDWARE PRODUCT (“Hardware”) and/or HAYES SOFTWARE PRODUCT (“Program”) (sepa- rately and together, “Product”).
  • Page 45 (This Guarantee applies to Products sold outside of the borders of North America.) Who is Covered by this Guarantee? This limited guarantee (“Guarantee”) is extended by Zoom Telephonics, Inc. (“Zoom”) only to the original end user purchaser of the accompanying HAYES HARDWARE PRODUCT (“Hardware”) and/or HAYES SOFTWARE PRODUCT (“Program”) (sepa- rately and together, “Product”) who purchased the Product from an authorized Zoom reseller.
  • Page 46 English version will prevail. Guarantee Period Hayes products sold outside of the borders of the United States of America or Canada include a two (2) year limited guarantee. An optional extended protection plan is also available in some countries, consisting of a free extension to the limited performance guarantee for a total of 5 years with product registration within 90 days of purchase.
  • Page 47 Pour obtenir un service de garantie, appelez ou écrivez au Point de service client Zoom approprié pour recevoir un numéro d’autorisation de renvoi, puis renvoyez le produit à ce même endroit avec a) le numéro d’autorisation de renvoi, b) une preuve de la date d’achat et c) votre adresse postale et votre numéro de téléphone, par lettre affranchie.
  • Page 48 Statement of Copyright Restriction The program that you have purchased is copyrighted and your rights of ownership and use are subject to the limitations and restrictions imposed by the copyright laws and international treaty provisions outlined below. It is against the law to copy, reproduce or transmit (including without limitation, electronic trans- mission over any network) any part of the program except as provided by the Copyright Act of the United States (Title 17, United States Code) (the "Laws").

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