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Hayes V.92 User Manual

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Summary of Contents for Hayes V.92

  • Page 1 Modem User Guide...

  • Page 2: Table Of Contents

    Contents INTRODUCTION ..............3 ............3 NSTALLATION Key Steps for Windows 95/98/Me/2000/XP ....... 4 Key Steps for Windows NT 4.0 .......... 6 Key Steps for Windows 3.1, 3.11 ........8 Key Steps for Linux ............9 CONNECTING YOUR FAXMODEM ........10 IMPORTANT INFORMATION FOR OWNERS OF V.92 MODEMS ................

  • Page 3: Introduction

    Introduction This Modem User Guide expands the Quick Start included with your faxmodem package and contains all the information you should need to use and troubleshoot your new modem. The Ta- ble of Contents shows the various useful sections of this User Guide.

  • Page 4: Key Steps For Windows 95/98/Me/2000/Xp

    Key Steps for Windows 95/98/Me/2000/XP Getting Started Insert the enclosed CD in your computer’s CD-ROM drive. Wait for it to auto-run. If the CD does not auto-run: Right-click on My Computer and then click on Explore. In the left panel click on the CD icon of the drive that has your modem CD in it.
  • Page 5 Click on the Diagnostics tab. Highlight the port next to the entry for your new faxmodem and click on More info. If Windows is unable to communicate with your modem, consult the Troubleshooting section on page 19. Note the Port and Interrupt entries under Port Informa- tion.

  • Page 6: Key Steps For Windows Nt 4.0

    Key Steps for Windows NT 4.0 You should have already installed your modem hardware. Turn your computer back on. Insert the enclosed CD in your computer’s CD-ROM drive. Wait for it to auto-run. If the CD does not auto-run: Right-click on My Com- puter and then click on Explore.
  • Page 7 IMPORTANT: If you already have a modem installed in your computer, you’ll need to redirect your application software so that it recognizes your new modem. Turn to page 19 for in- structions. Installing the Communications Software The modem’s CD describes the communications software package and online service included with your modem and provides easy point-and-click installation.

  • Page 8: Key Steps For Windows 3.1, 3.11

    Key Steps for Windows 3.1, 3.11 You should have already installed your computer hardware. Turn your computer back on. From Program Manager, select Window | Main | Control Panel | Ports. Click Settings for your COM port number. Change the baud rate to the highest possible setting. Click OK.

  • Page 9: Key Steps For Linux

    Key Steps for Linux You should have already installed your computer hardware. Turn your computer back on. You need to verify that your modem is configured and work- ing properly by issuing an AT command. You’ll need to use a data communications program such as Minicom, which comes with most versions of Linux, or a similar alternative.

  • Page 10: Connecting Your Faxmodem

    Connecting your Faxmodem Make sure your computer is shut down. Locate the faxmodem’s serial number on the bottom of the case and make a note of it for future reference. Depending on your modem model, your setup should look like one of the illustrations below.
  • Page 11 Connect your telephone (optional). You may also connect your regular telephone to the back of the faxmodem, in the jack labeled PHONE. If your phone cord doesn’t have an RJ-11 plug, you may need an adapter for your cord, or, if possible, to use an RJ-11 phone cord for your phone.

  • Page 12: Important Information For Owners Of

    Important Information for Owners of V.92 Modems With V.92, as with the earlier V.90 standard, your connection speed will depend on your phone line and your Internet Service Provider (ISP). To enhance compatibility, this modem automati- cally detects whether to use V.92, V.90, or a slower mode when it connects to your ISP.

  • Page 13: Modem Upgrades

    Modem Upgrades Your modem’s software, or “firmware,” can be easily upgraded. This is useful for code updates and feature upgrades. To up- grade your modem’s firmware, you simply download the new firmware files and then run a program we provide. Because V.92 technology is new, you may want to download the latest firmware before calling your first V.92 site.

  • Page 14: Indicator Lights

    Indicator Lights The faxmodem has a set of indicator lights on the front. A chart defining the lights appears below. Light* Description Lights when communicating at 48000 bps HS (High-speed) or faster. Lights when Auto-Answer is activated. AA (Auto-Answer) Blinks when detecting an incoming ring. RI (Ring Indicate) Blinks when detecting incoming ring.
  • Page 15 Used by some software products. May light when faxes or voicemail messages are waiting. Lights when operating in V.34 mode. V.34 Lights when operating in V.92 mode. V.92 Lights when communicating in V.90 or V.92 mode. Lights when a call is detected. If you accept HOLD (Modem On Hold) the call, the light stays on for the duration of the call;...

  • Page 16: Communicating With Your Faxmodem

    Communicating with your Faxmodem The faxing and communications software that came with your faxmodem sets itself up automatically and takes care of sending any necessary commands to the faxmodem. You should read this section, however, if you want to learn some general facts about how software works with your faxmodem, or if you intend to use your new faxmodem with other software.

  • Page 17: Initialization Strings And At Commands

    scriptive name such as V.92 modem, 56K modem, or generic Class 1 Modem. In the dialing directory, set all entries to the highest possible baud rate, if your software and serial port support these speeds (do not go over 115,200 bps). All communications between the computer and the faxmodem take place at this higher speed, independent of the modem-to-modem speed.
  • Page 18 Here are two of the more useful commands: If your software suggests an initialization string for this modem, you should use it. If your software does not list this modem and no initialization string is suggested, use the following: AT &F. Your telephone service may include Call Waiting that you can temporarily suspend by using your phone to dial a special code.

  • Page 19: Troubleshooting

    Troubleshooting If your modem stops working, please read this section carefully before calling Customer Support. In addition, your modem CD in- cludes a list of Frequently Asked Questions (FAQs). Important—If Your Computer Has an Existing Modem You must redirect your application software so that it recognizes your new modem.
  • Page 20 This should solve your problem. Remember to write down your COM port setting. Return to page 4 to complete the installation. If you still have problems, it probably means that although you are running a version of Windows that supports Plug and Play, you may have an older computer that is not completely compati- ble with this feature.

  • Page 21: Other Troubleshooting Tips

    When Windows displays the Confirm Device Removal warning, click OK. Double-click Modem in the Device Manager window. Double-click the Faxmodem icon for your model. Click the Resources tab. Uncheck the Use automatic settings checkbox. Scroll through the Basic configuration options until you find the one that displays the Input/Output Range 02F8 - 02FF and Interrupt Request 03.
  • Page 22 that the software’s COM port setting matches the modem’s COM port setting. Another problem is that COM port resources may be in use by another device. Make sure that the COM port resources used by the modem are not being used by any other device, such as a sound card.
  • Page 23 for low volume for medium volume for highest volume M0 to turn the speaker off completely M1 to turn the speaker back on For example, if you want the volume low and the software uses the initialization string AT &F, change it to AT &F L1. The modem does not automatically dial a call when you send a Dial command…...
  • Page 24 Someone may be picking up an extension connected to the line that your modem is using. If the modem is sharing a telephone line with other telephones, inform the other users when you will be making a data call. Your modem does not make a connection… If your modem places calls but never makes a connection, make sure you are dialing the right number.
  • Page 25 Notes: Some software allows these commands to be added to the list of dial prefixes or the initialization string. When the protocol is forced, the modem will not attempt to connect at other protocols if it cannot connect at the forced protocol.
  • Page 26 that gives you the highest possible connection rate for your phone line conditions. Init String Definition ATW2S7=150+MS=V90 Sets wait time for remote carrier, OR AT&F+MS=V92 wait time can be 1-255 seconds AT&FS7=150 &F Sets factory defaults &C1 AT&F&C1&D2\N5\A2=1S7=100 DCD (Data Carrier Detect) follows the remote carrier signal &D2 DTR (Data Terminal Ready) reacts...

  • Page 27: Appendix A: How To Uninstall Your Modem Drivers

    Appendix A: How to Uninstall Your Modem Drivers The following instructions should work for your new modem as well as older modems. If not, please refer to your original modem manufacturer’s documentation for removal instructions. If your computer has a modem, you may choose to keep it or to remove it.

  • Page 28: Appendix B: Regulatory Information

    Appendix B: Regulatory Information FCC 47CFR, Part 68 Statement This equipment complies with 47CFR, Part 68 of the rules. The unit bears a label which contains, among other information, the certification number and Ringer Equivalence Number (REN). If requested, this in- formation must be provided to the telephone company.
  • Page 29 and after December 20, 1992, must clearly mark such identifying infor- mation on each transmitted message. Facsimile modem boards manu- factured on and after December 13, 1995, must comply with the re- quirements of this section. This equipment cannot be used on public coin phone service provided by the telephone company.
  • Page 30 Industry Canada CS03 Statement Notice: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications net- work protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements docu- ment(s). The Department does not guarantee the equipment will oper- ate to the user’s satisfaction.
  • Page 31 Austria Belgium Denmark Finland Germany Greece Ireland France* Italy Luxembourg Netherlands Portugal Spain Sweden Note: EU member states with restrictive use for this device are indi- cated by an asterisk (*) in the table above. This device is also author- ized for use in all EFTA member states (Switzerland, Iceland, Liech- tenstein, Norway).
  • Page 32 0742-C 27187 ©2002...

This manual is also suitable for:

V.90

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