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Hayes PCI Modem User Manual

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  • Page 1 PCI Modem User Guide...
  • Page 2 NOTICE This document contains proprietary information protected by copyright, and this User’s Manual and all the accompanying hardware, software, and documentation are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

  • Page 3: Table Of Contents

    Contents INTRODUCTION ..............4 ........ 4 EED TO AXMODEM INSTALLING YOUR PCI FAXMODEM........5 95/98/M /2000............5 INDOWS NT 4.0............... 5 INDOWS ............5 NSTALLING THE RIVERS ..........7 NSTALLING THE AXMODEM ..........9 OMPLETING THE NSTALLATION IMPORTANT INFORMATION FOR OWNERS OF V.92 MODEMS ................

  • Page 4: Introduction

    Introduction This Modem User Guide expands the Quick Start included with your faxmodem package and contains all the information you should need to use and troubleshoot your new modem. The Table of Contents shows the various useful sections of this User Guide. What You Need to Use Your Faxmodem Make sure that you have received the following items in addi- tion to this manual:...

  • Page 5: Installing Your Pci Faxmodem

    Installing Your PCI Faxmodem Windows 95/98/Me/2000 We have streamlined the installation of your modem by providing an InstallShield® program that you must run before you install your faxmodem card. The InstallShield program installs driver files and sets up your com- puter to recognize the new modem.
  • Page 6 • Click the My Computer icon on your desktop; then double-click the icon for your CD-ROM drive. • If the installation program doesn’t start up immediately, double-click launch.exe. When the installation interface appears, click the Install Drivers button and then the PCI Drivers button. For Windows NT, you will also see the following dialog box.

  • Page 7: Installing The Faxmodem Card

    Installing the Faxmodem Card Follow the steps below to install your faxmodem card. Note: If your computer has an existing modem, we recommend that you first uninstall the modem drivers. Please refer to Appendix A on page 29. Before you start the hardware installation, close all running programs and shut down Windows if you have not already done so.
  • Page 8 Electrostatic Discharge Protection Static electricity can damage modem compo- CAUTION nents or your computer. Before removing the modem from its antistatic bag, touch the com- puter’s metal chassis to statically discharge your- self. Remove your new faxmodem from its antistatic bag and record its serial number in the table on page 35 of this manual.

  • Page 9: Completing The Installation

    screw the bracket into the computer using the screw you removed earlier. Replace the computer cover. Connect the telephone cord: Plug one end of the phone cord into the jack LINE marked LINE. Plug the other end into a LINE phone jack (typically the wall jack where PHONE (optional) PHONE...
  • Page 10 computer communicates internally with the faxmodem. Click the Diagnostics tab. Highlight the port next to the entry for your new faxmodem and click More info or Query Modem. Note the Port and Interrupt entries under Port Informa- tion and write the information in the Reference Informa- tion table on page 35.

  • Page 11: Important Information For Owners Of V.92 Modems

    Important Information for Owners of V.92 Modems With V.92, as with the earlier V.90 standard, your connection speed depends on your phone line and your Internet Service Provider (ISP). To enhance compatibility, this modem automatically detects whether to use V.92, V.90, or a slower mode when it connects to your ISP. Your V.92 modem includes the following capabilities.

  • Page 12: Firmware Upgrades

    Firmware Upgrades Your modem’s software, or “firmware,” can be easily upgraded. This is useful for code updates and feature enhancements. To upgrade your modem’s firmware, you simply download the new firmware files from our Web site and then run a program we provide. Before calling your first V.92 site, we strongly suggest that you download the latest firmware.

  • Page 13: Communicating With Your Faxmodem

    Communicating with your Faxmodem The faxing and communications software that came with your fax- modem sets itself up automatically and takes care of sending any necessary commands to the modem. You should read this section, however, if you want to learn some general facts about how software works with your faxmodem, or if you intend to use your new modem with other software.

  • Page 14: Initialization Strings And At Commands

    If you are asked to select the “modem type” from a menu, and you don’t see this modem listed by name, select the most descriptive name such as V.92 modem, 56K modem, or generic Class 1 Mo- dem. In the dialing directory, set all entries to the highest possible baud rate, if your software and serial port support these speeds (do not go over 115,200 bps).
  • Page 15 If your software suggests an initialization string for this modem, you should use it. If your software does not list this modem and no initiali- zation string is suggested, use the following: AT &F. Your telephone service may include Call Waiting that you can tempo- rarily suspend by using your phone to dial a special code.

  • Page 16: Troubleshooting

    Troubleshooting If your modem stops working, please read this section carefully be- fore calling Customer Support. In addition, your modem CD includes a list of Frequently Asked Questions (FAQs). Important—If Your Computer Has an Existing Modem You must redirect your application software so that it recognizes your new modem.
  • Page 17 Click Troubleshooters. (For Windows 98, you will also have to click Windows 98 Troubleshooters.) Then click the hard- ware conflict help entry. Follow the instructions for determining and resolving a hard- ware conflict. This should solve your problem. Remember to write down your COM port setting.
  • Page 18 Click the Device Manager tab. Find the Ports (COM & LPT) device and click the + sign. This expands the device list under Ports. Select Communications Port (COM2). Click the Remove button in the Device Manager window. This removes the de- vice currently assigned to COM2.

  • Page 19: Other Troubleshooting Tips

    Other Troubleshooting Tips IMPORTANT: If you need to reformat your hard drive or to reinstall Windows 95/98/Me/2000, you must physically remove your modem before doing so. Install the drivers and then the modem as a new in- stall, following the instructions in this manual. Problem: Your system −...
  • Page 20 Steering and click the option button to disable IRQ steering. If the PCI modem you have just installed is listed, highlight it and click Remove, and then reboot your system. If this doesn’t disable the “IRQ Holder for PCI Steering,” please contact Microsoft Technical Sup- port.
  • Page 21 modem is using. Make sure that the software’s COM port setting matches the modem’s COM port setting. Another problem is that COM port resources may be in use by another device. Make sure that the COM port re- sources used by the modem are not being used by any other device, such as a soundcard.
  • Page 22 If the software does not have speaker settings, add one of the AT commands listed below to the initialization string: L1 for low volume L2 for medium volume L3 for highest volume M0 to turn the speaker off entirely For example, if you want the volume low and the soft- ware uses the initialization string AT &F, change it to AT &F L1.
  • Page 23 ware’s documentation to determine whether it supports TAPI and/or IS-101. Also, be sure you are using the lat- est 32-bit version of the software. Another possible problem is that your computer does not have the latest version of Unimodem V, a set of drivers required for TAPI applications.
  • Page 24 To force different communication speeds Type these AT commands and press Enter AT &F Negotiate speed and protocol (default setting) AT \N3 To force protocol AT+MS=V92,1 Dualmode (V.90 or V.92)—56000 bps AT+MS=V92,0 V92 only (disable V.90)—56000 bps V.90 only (disable V.92)—56000 bps AT+MS=V90,0 Disable both 56K and autorate on V.34—33600 bps AT+MS=V34,1...
  • Page 25 parameters in nonvolatile memory in AT terminal mode: Type AT, followed by the parameter settings you desire, followed by &W, and press Enter. For example, if you type AT &C1 &D2 &W and press Enter, the &C1 and &D2 parameter settings are stored.) To force Type command &...
  • Page 26 Init String Definition ATW2S7=150+MS=V90 Sets wait time for remote carrier, OR AT&F+MS=V92 wait time can be 1-255 seconds AT&FS7=150 &F Sets factory defaults &C1 AT&F&C1&D2\N5\A2=1S7=100 DCD (Data Carrier Detect) follows the remote carrier signal &D2 DTR (Data Terminal Ready) reacts with a disconnect, sends “OK”...
  • Page 27 Problem: Your modem does not make a connection. Solution: If your modem places calls but never connects, make sure you are dialing the right number and that the remote modem is turned on. Problem: You receive bursts of errors occasionally, but oth- erwise data quality is good.
  • Page 28 Problem: Modem performance seems sluggish. Solution: If you are connected to the Internet, there may be a lot of “traffic” at the Web sites you are visiting. Other possible causes are lack of sufficient memory in your computer (16 megabytes of RAM required) or a slow processor (you need a Pentium®...

  • Page 29: Appendix A: How To Uninstall Modem Drivers

    Appendix A: How To Uninstall Modem Drivers The following instructions should work for your new PCI faxmodem as well as older PCI modems. If not, please refer to your original mo- dem manufacturer’s documentation for removal instructions. If your computer has a modem, you may choose to keep it or to re- move it.
  • Page 30 Windows NT Users: Windows NT 4.0’s CD InstallShield program includes a modem removal option. Insert the CD; click My Computer on your desktop; then double-click the icon for your CD-ROM drive. If the installation program doesn’t start immediately, double-click launch.exe. When the installation interface appears, click the PCI Drivers button to display the following dialog box.

  • Page 31: Appendix B. Regulatory Information

    Appendix B: Regulatory Information FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules. The unit bears a la- bel which contains the FCC registration number and Ringer Equivalence Number (REN). If requested, this information must be provided to the tele- phone company.

  • Page 32: Fcc Part 15 Emissions Statement

    number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges. Telephone facsimile machines manufactured on and after December 20, 1992, must clearly mark such identifying information on each transmitted message. Facsimile modem boards manufactured on and after December 13, 1995, must comply with the requirements of this section.
  • Page 33 Industry Canada CS03 Statement Notice: The Industry Canada label identifies certified equipment. This certi- fication means that the equipment meets telecommunications network pro- tective, operational and safety requirements as prescribed in the appropri- ate Terminal Equipment Technical Requirements document(s). The De- partment does not guarantee the equipment will operate to the user’s sat- isfaction.

  • Page 34: Declaration Of Conformity

    Austria Belgium Denmark Finland Germany Greece Ireland France* Italy Luxembourg Netherlands Portugal Spain Sweden Note: EU member states with restrictive use for this device are indicated by an asterisk (*) in the table above. This device is also authorized for use in all EFTA member states (Switzerland, Iceland, Liechtenstein, Norway).

  • Page 35: Appendix C: Reference Information

    Appendix C: Reference Information We recommend that you take a few moments to fill in the following information for your future reference. In the event you need to call Technical Support or Customer Service, you will need the information below. Faxmodem Model _______________________ (located on the box)
  • Page 36 0861-A 27189 ©2001...

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