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Hayes V.92 User Manual

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V.92 USB MODEM
U S E R
G U I D E

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Summary of Contents for Hayes V.92

  • Page 1 V.92 USB MODEM U S E R G U I D E...

  • Page 3: Table Of Contents

    Contents Before You Begin .............5 Getting Started ..............5 Installing the Modem on Windows Vista, XP, 2000 ..6 Install the Software............6 Connect the Modem and Confirm the Installation ...7 Installing the Modem on Windows Me and 98SE ..11 Install the Software............11 Connect the Modem and Confirm the Installation ..13 Installing the Modem on Mac OS X 10.5.......15 Connect the Modem to Your Computer ......15...
  • Page 4 Installing the Modem on a Linux PC......24 Sample Installation and Setup on Ubuntu Linux ...25 About Your Modem ............29 Communication Setup Options ........29 Initialization Strings and AT Commands .......30 Using Terminal Mode to Enter AT Commands .....31 Using Video..............31 Troubleshooting .............32 Plug and Play Setup Problems with Windows ....32 Other Troubleshooting Tips...........33 Appendix A: Removing an Internal Modem ....42...

  • Page 5: Before You Begin

    Before You Begin Before you install your V.92 modem, make sure that you have received the following items: • USB modem with built-in USB cable • Phone cord • CD containing installation software, documentation, and Customer Support information. You will also need: •...

  • Page 6: Installing The Modem On Windows Vista, Xp, 2000

    • Macintosh users: Please go to Installing the Modem on Mac OS X 10.5 on page 15 or Installing the Modem on Mac OS X 10.0.x - 10.4.x on page 17 or Installing the Modem on Mac OS 9.x page 21. •...

  • Page 7: Connect The Modem And Confirm The Installation

    Windows XP: If you message appears saying that the software has not passed the Windows logo test, click Continue Anyway. Windows 2000: You may see a dialog box stating that the Digital Signature was not found. You can safely ignore this message and click Yes.
  • Page 8 Connect the cable end of the modem to any USB port on your computer. Turn on your computer. A popup notification message states that the new hardware installed successfully. Windows Vista: If a Windows driver installation message appears, select Locate and install. If the User Account Control message appears, click Continue.
  • Page 9 Windows XP and 2000: Select Start >Settings > Control Panel > Phone and Modem Options. Enter your Location information and then click the Modems tab. On the Modems page, select the installed USB modem, then click the Properties button. On the USB Modem Properties page, verify that the Maximum Port Speed is set to 115,200.
  • Page 10 Important—If Your PC Already Had a Modem You must redirect your application software so that it recognizes your new modem. • America Online 9.0 users: On the AOL Sign on screen, click the Connect Options button. On the Connect Options dialog, select Advanced Settings.

  • Page 11: Installing The Modem On Windows Me And 98Se

    If someone calls while you are online, the NetWaiting dialog opens, offering three choices: • To place your Internet connection on hold and accept the call, click the green OK icon. • To disconnect from the Internet and accept the call, click the yellow Disconnect icon •...
  • Page 12 Insert the CD that came with your modem into your CD drive. The CD should start automatically after a few seconds and display an installation screen. If the CD does not start automatically, on your desktop select My Computer and double- click your CD drive icon.

  • Page 13: Connect The Modem And Confirm The Installation

    Connect the Modem and Confirm the Installation Make sure that your computer is powered off. Connect the cable end of the modem to any USB port on your computer. Power on your computer. Popup notification messages tell you that Windows is installing the USB modem hardware and associated software on your system.
  • Page 14 Important—If Your PC Already Had a Modem You must redirect your application software so that it recognizes your new modem. • America Online 9.0 users: On the AOL Sign on screen, click the Connect Options button. On the Connect Options dialog box, select Advanced Settings.

  • Page 15: Installing The Modem On Mac Os X 10.5

    Installing the Modem on Mac OS X 10.5 Connect the Modem to Your Computer Connect the cable end of the modem to an available USB port on your computer. Do not connect the modem to a USB port on a keyboard. Connect the supplied phone cord to the phone jack on the modem.
  • Page 16 On the Network pane, click the Advanced button. On the USB Modem pane, click the Modem tab and select the new modem in the Vendor field and Universal (115k) in the Model field. If your ISP has given you DNS or Proxies information, open those tabs and enter the information.

  • Page 17: Installing The Modem On Mac Os X 10.0.X - 10.4.X

    Note: The DATA light comes on when the modem is plugged into the USB port of a powered-on computer and has been successfully initialized by a properly-installed driver. It indicates that the modem is ready to communicate data. Installing the Modem on Mac OS X 10.0.x - 10.4.x Install the Modem Script File Make sure that your computer is powered on.
  • Page 18 On the PPP tab, enter the information that your Internet Service Provider (ISP) has given to you. If your ISP gave you TCP/IP or Proxies information, open those tabs and enter the information. Click the Modem tab, then select the Universal (115k) entry from the Modem pull-down menu.
  • Page 19 On the PPP tab, click Dial Now to launch the Internet Connect application. On the USB Modem dialog, click Connect:...
  • Page 20 When you finish your Internet session, click the Disconnect button. That's it! Your installation and setup are complete. Note: The DATA light comes on when the modem is plugged into the USB port of a powered-on computer and has been successfully initialized by a properly-installed driver.

  • Page 21: Installing The Modem On Mac Os 9.X

    Installing the Modem on Mac OS 9.x Install the Modem Script File Make sure that your computer is powered on. Close any applications that are running. Insert the CD that came with your modem into your CD-ROM drive and open it by double-clicking its icon. Open your hard drive;...

  • Page 22: Configure Tcp/Ip

    In the Setup area, select Universal (115K) from the Modem menu. Close the Modem dialog. When the Save changes to the current configuration? message appears, click Save. Configure TCP/IP From the Apple menu select Control Panels > TCP/IP. On the TCP/IP dialog, select PPP from the Connect via menu. In the Setup area, verify that Using PPP Server (the default setting) appears in the Configure: field.

  • Page 23: Configure Remote Access

    Configure Remote Access From the Apple menu select Control Panels > Remote Access. On the Remote Access dialog, enter your user Name, Password, and dial-up access Number, and click Connect. Note: The DATA light comes on when the modem is plugged into the USB port of a powered-on computer and has been successfully initialized by a properly-installed driver.

  • Page 24: Installing The Modem On A Linux Pc

    Installing the Modem on a Linux PC Plug the modem into any USB port on your computer. Connect one end of the supplied telephone cable to the phone jack on the modem, and the other end of the cable to a wall telephone jack.

  • Page 25: Sample Installation And Setup On Ubuntu Linux

    Enter su make install sudo make install At the prompt, enter your superuser password. Next, enter dgcconfig At the prompt, enter the Linux source build directory that matches your running kernel, and wait while the driver is installed. Configure your PPP client program to use the USB modem. Note: The DATA light comes on when the modem is plugged into the USB port of a powered-on computer and has been successfully initialized by a properly-installed driver.
  • Page 26 Select and open the debian folder, then double-click dgcmodem_1386.deb (the package installer). In the Installer window, click install Package.
  • Page 27 When the installation begins, click Terminal to view the installation as it progresses. The software opens a shell and describes the install. In the lower right corner of the screen, click the vertical box, then press the Enter key to continue. When the Installation finished message confirms that the debian package was installed, click Close.
  • Page 28 To set up the modem connection: From the desktop tool bar, select System > Administration > Network to open the Network Settings window. On the Connections tab, double-click Modem connection. On the Settings for interface ppp0 window, click the Modem tab, then select the Modem settings that apply to your configuration.(/dev/modem is the default value;...

  • Page 29: About Your Modem

    The software updates the interface configuration based on your settings. When the update is complete, exit and reboot your system. Thereafter, when you select the modem, the connection should dial automatically. About Your Modem Communication Setup Options If you run into configuration difficulties with your communication software, it may be helpful to read the following section.

  • Page 30: Initialization Strings And At Commands

    • In the dialing directory, set all entries to the highest possible baud rate, if your software and serial port support these speeds (do not go over 115,200 bps). All communications between the computer and the faxmodem take place at this higher speed, independent of the modem-to-modem speed.

  • Page 31: Using Terminal Mode To Enter At Commands

    If your software does not handle AT commands automatically, it should provide a place to enter AT commands in its setup menus. However, in some cases you may need to enter AT commands directly to the modem. You must do so from a data program’s terminal mode.

  • Page 32: Troubleshooting

    Troubleshooting If your modem stops working, please read this section carefully before calling Customer Support. In addition, your modem CD includes a list of Frequently Asked Questions (FAQs). Go to http://www.zoom.com/techsupport/dial_up/3095F.shtml V.92 USB modem update and support file information. Plug and Play Setup Problems with Windows Under some circumstances, the Plug and Play setup under Windows may not resolve all installation problems.

  • Page 33: Other Troubleshooting Tips

    Other Troubleshooting Tips Problem: Your modem seems to install under Windows, but Windows cannot find it later. If your computer has a built-in modem on the Solution motherboard, Windows may reinstall it the next time you start up. Consult your computer’s documentation or call your computer’s manufacturer to get instructions on how to disable the built-in modem.
  • Page 34 Problem You type an AT command line in a terminal application and press Enter, but your modem fails to execute the command line. Or there was no response after executing a command. Solution Be sure you type AT at the beginning of the command line.
  • Page 35 Problem The modem speaker volume is too low or too high. Your modem has a small speaker on board that Solution: provides audible feedback of dial tones and remote connection signals (“handshaking”). This is not the same as the speaker that you may have connected to your sound card.
  • Page 36 Problem The modem does not automatically dial a call when you send a Dial command. Make sure the modem speaker is turned on in your Solution software so that you can hear dialing sounds. Also, make sure that the phone line is plugged in. Make sure that you are dialing a valid phone number, including any required dial prefixes.
  • Page 37 AT commands to force communication speeds To force different communication speeds Type these AT commands and press Enter AT &F Negotiate speed and protocol (default setting) AT \N3 To force protocol Dualmode (V.90 or V.92)—56000 bps AT+MS=V92,1 V92 only (disable V.90)—56000 bps AT+MS=V92,0 AT+MS=V90,0 V.90 only (disable V.92)—56000 bps...
  • Page 38 press Enter. For example, if you type AT &C1 &D2 &W and press Enter, the &C1 and &D2 parameter settings are stored.) AT commands to force specific operations To force Type command & press Enter MNP 5/MNP 4 operation AT \N5 AT \N4 LAPM only (V.42) AT \N5%C0...
  • Page 39 Adding initialization strings Init String Definition ATW2S7=150+MS=V90 Sets wait time for remote OR AT&F+MS=V92 carrier, wait time can be 1- 255 seconds AT&FS7=150 &F Sets factory defaults AT&F&C1&D2\N5=1S7=100 DCD (Data Carrier Detect) &C1 follows the remote carrier signal &D2 DTR (Data Terminal Ready) reacts with a disconnect, sends “OK”...
  • Page 40 Problem: You are using V.92 Modem-on-Hold but it disconnects you as soon as you are notified of an incoming call. Your ISP may have set your modem “on hold” time Solution: to zero. This means that you are disconnected immediately after accepting an incoming call. Your Modem-on-Hold software might be set to automatically disconnect.
  • Page 41 Problem: Modem performance seems sluggish. If you are connected to the Internet, there may be a Solution: lot of traffic at the Web sites you are visiting. Other possible causes are lack of sufficient memory in your computer (insufficient RAM) or a slow processor (you need a Pentium®...

  • Page 42: Appendix A: Removing An Internal Modem

    Appendix A: Removing an Internal Modem If you are replacing an external modem or if your computer does not have an internal modem installed, you do not need to follow the instructions in this section. Before you take out the modem, you must inform Windows that you are going to remove it.

  • Page 43: Appendix B: Regulatory Information

    Appendix B: Regulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX.
  • Page 44 of such business, other entity, or individual. The telephone number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges. Telephone facsimile machines manufactured on and after December 20, 1992, must clearly mark such identifying information on each transmitted message.
  • Page 45 US FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 46: Declaration Of Conformity

    Marchio/Marka/Marca/Märke/Thương hiệu Modem Series 1063, Model 3095, Type/Typ/Μάρκα/Tipo/Türü/Kiểu mẫu 08-15356 Brand/Varemærke/Merk/Marque/Marke/Μάρκα/ 56K USB Modem Marchio/Marka/Marca/Märke/Thương hiệu Series 1068, Hayes Model Type/Typ/Μάρκα/Tipo/Türü/Kiểu mẫu 15360, 1171 Brand/Varemærke/Merk/Marque/Marke/Μάρκα/ Conexant USB Modem Marchio/Marka/Marca/Märke/Thương hiệu Type/Typ/Μάρκα/Tipo/Türü/Kiểu mẫu Model RD02-D400 The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999/5/EC via the following.
  • Page 47 2006/95/EC - LVD EN60950-1:2001/A11:2004 EN55022:1998/A1:2000/A2:2003 2004/108/EC EN55024:1998/A1:200 1/A2:2003 Director, Hardware Engineering/Direktør, Hardware Engineering/Director, Sustaining Engineering/Directeur, ingénierie de soutien/Direktør, Andy Pollock Sustaining Engineering/ Διευθυντής, Μηχανικής 28 October 2008 Διατήρησης/Direttore, Hardware 1063/TF, Boston, MA, USA Engineering/Dyrektor, Inżynieria ciągła/Director, 1068/TF, Boston, MA, USA Engenharia de Manutençã/Director, Ingeniería de apoyo/Donanım Mühendisliği, Müdür/Giám Đốc Kỹ...

  • Page 48: Appendix C: Reference Information

    Appendix C: Reference Information We recommend that you take a few moments to fill in the following information for your future reference. In the event you need to call Technical Support or Customer Service, you will need the information below. _______________________ Modem Model (located on the box)

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