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Summary of Contents for Hayes Modem
- Page 1 PCI Modem Installation Guide...
- Page 2 NOTICE This document contains proprietary information protected by copyright, and this manual and all the accompanying hardware, software, and documentation are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, elec- tronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty or representation, either expressed or implied, with respect to the quality, performance, merchantability, or fitness for a particular purpose of the...
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Page 3: Table Of Contents
Contents INTRODUCTION ................. 4 ............... 5 INSTALLING YOUR MODEM ............. 6 ............7 NSTALLING THE RIVERS ..........8 NSTALLING THE ODEM ..........11 OMPLETING THE NSTALLATION USING THE FAX MODEM............12 ....13 IPS FOR ETTING OMMUNICATIONS OFTWARE ............14 NITIALIZATION TRINGS ............ -
Page 4: Introduction
This Installation Guide provides easy-to-follow instruc- tions for your fax modem. The communications software, included in your modem package, provides menus to use your modem once it is installed. Before you get started… Please read the Regulatory & Warranty Information. Hayes PCI Modem Installation Guide... -
Page 5: What You Need
What You Need Make sure that you have received the following items in addition to this guide: Fax modem Phone cord A CD-ROM disc containing installation software, modem drivers, and communications software. You also need the following: IBM PC-compatible Pentium® 133 or faster (or equivalent), with at least 16 megabytes of RAM, an available PCI slot, and a tool for removing and replacing the computer cover Windows®... -
Page 6: Installing Your Modem
First install your new fax modem in your computer; then run the InstallShield® program. To begin in- stalling your new PCI fax modem with Windows NT 4.0, please go to Installing the Fax Modem Card on page 8. Hayes PCI Modem Installation Guide... -
Page 7: Installing The Drivers
Installing the Drivers For Windows 95 and 98: Put the fax modem aside for now. Con- tinue with step 1 below. For Windows NT 4.0: Install the modem first according to the in- structions beginning on page 8. Then follow these steps: Your computer should be turned on. -
Page 8: Installing The Fax Modem Card
Take the cover off your computer. You will probably have to remove several screws on the back of the case. See your computer’s owner’s manual for instructions on how to do this. Hayes PCI Modem Installation Guide... - Page 9 Unscrew and remove the metal cover plate on the rear of the computer that lines up with an available PCI slot. The PCI slot is shorter than a 16-bit ISA slot. Your fax modem has two sections of gold connecting fingers, and a PCI slot has two sections that match the sections on the fax modem.
- Page 10 Continue below with Completing the Installa- tion. Under Windows NT 4.0: Now go to Installing the Drivers on page 7 to set up the computer to recognize your new fax modem. Hayes PCI Modem Installation Guide...
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Page 11: Completing The Installation
Completing the Installation Complete the installation of your fax modem by verifying your COM port. Verifying the COM Port When your fax modem has been set up, do the following to verify your COM port. Open Control Panel in Windows and double-click on the Modems icon. -
Page 12: Using The Fax Modem
This section provides tips for setting up faxing and communications software, sending initialization strings containing AT commands to the fax modem, using a video camera, and accessing the Internet. Hayes PCI Modem Installation Guide... -
Page 13: Tips For Setting Up Communications Software
V.90 Modem, 56K modem, Ge- neric IS-101 modem, LT PCI modem, or Hayes-compatible modem (with or without a specific speed). The more generic the type you choose, the less likely it is that the software will let you use some of the fax modem’s advanced features, but the mo-... -
Page 14: Initialization Strings
(followed by a comma) before the phone num- ber. Using AT Commands If your software does not handle AT commands automatically, it should provide a place to enter AT commands in its setup menus. Hayes PCI Modem Installation Guide... -
Page 15: Accessing The Internet
However, in some cases you may need to enter AT commands di- rectly to the fax modem. You must do so from a data program’s ter- minal mode. To use AT commands in terminal mode: Start your data communications program. Change to terminal mode (also called command, local, direct, or dumb mode). -
Page 16: Using Audio Features
Other software that supports these features must be TAPI compatible (TAPI stands for Telephony Application Programming Interface) or support IS-101 commands. An example of a TAPI-compatible software that supports voice mail is Microsoft Phone™. Hayes PCI Modem Installation Guide... -
Page 17: Making The Most Of The Fax And Voice Features
Making the Most of the Fax and Voice Features If you use your faxmodem for receiving faxes and voice mail, keep in mind the following: Your computer must be running, and the communications soft- ware must be active. If you want to connect to your online service or ISP, you must exit the communication software first. -
Page 18: Using Video
H.323 Internet video conferencing standards. To send videos, you need a camera and video software. To include sound with your videos, you also need a 16-bit sound card (full-duplex recommended) and a compatible microphone and speakers or earphones. Hayes PCI Modem Installation Guide... -
Page 19: Troubleshooting
Troubleshooting Note: If your modem is not working, please read this section, the section on installing your modem, and your communications software documentation carefully. Note also that the modem drivers for your fax modem are updated periodically to enhance performance or features. You may want to download the latest drivers from time to time, especially if you are encountering problems. -
Page 20: General Troubleshooting
Memory-resident programs and programs that start automatically can cause a variety of problems for some communications software. Try starting up your computer without them or deactivating them after your computer has started. Possible sources of problems are screen savers and virus scanners. Hayes PCI Modem Installation Guide... -
Page 21: Dial Troubleshooting
If you are using Dial-Up Networking for Windows 95 or 98, you may want to download and install the latest version. At the time this man- ual was printed, the latest version was available from the Microsoft Web site by following these steps: 1. -
Page 22: Voice Troubleshooting
Finally, the modem drivers that were installed with your PCI fax mo- dem may have been updated, and the new drivers may work better. A contact flyer included with your fax modem package includes a Web address for driver updates. Hayes PCI Modem Installation Guide... -
Page 23: On-Line Troubleshooting
On-line Troubleshooting Your online service reports a connect speed that doesn’t match your modem’s speed… First make sure the maximum speed setting is as high as your com- puter system allows: In Control Panel, open Modems and click on Properties. Set the Maximum speed setting to the highest setting. If you have set the maximum speed to its highest setting and are seeing a connect speed that is faster than your modem’s published speed, your software is reporting the internal, computer-to-fax mo-... -
Page 24: Modem Performance Seems Sluggish
(you need a Pentium® 133 or faster, or equivalent). Be aware that many files downloaded from online services have al- ready been compressed. In general, your modem will not be able to further compress such files. Hayes PCI Modem Installation Guide... -
Page 25: Appendix: Removing An Old Modem
Appendix: Removing an Old Modem If your computer has a modem, you may choose to keep it or to remove it: We recommend that you remove your old modem unless you have a good reason to keep it. Removing your old modem ensures that your computer will have enough resources to run your new modem with- out conflicts with other devices. - Page 26 Now click on the Remove button. Click OK to confirm that you are removing the modem. Windows has now been informed of your intention to remove the old modem. Now you can return to page 8. Hayes PCI Modem Installation Guide...
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Page 27: Customer Service
Also, remember the following before calling: • Use a phone located near the computer to which your modem is attached. • Identify which Hayes modem you have and the communications software you are using. • Identify your computer or its operating system. -
Page 28: Regulatory & Warranty Information
FCC Part 68 rules. The Ringer Equivalence Number, or REN, is used to determine the number of devices which may be connected to the telephone line. An excessive REN may cause the equipment to not ring in Hayes PCI Modem Installation Guide... -
Page 29: Industry Canada Cs03 Statement
response to an incoming call. In most areas, the sum of the RENs of all equipment on a line should not exceed five (5.0). In the unlikely event that this equipment causes harm to the telephone network, the telephone company can temporarily disconnect your service. The telephone company will try to warn you in advance of any such disconnection, but if advance notice isn’t practical, it may disconnect the service first and notify you as soon as possible afterwards. - Page 30 The termination on an interface may consist of any combination of devices subject only to the re- quirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. Hayes PCI Modem Installation Guide...
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Page 31: Limited Warranty-North America
Canada.) Who is Covered by This Warranty? This limited warranty (“Warranty”) is extended by Zoom Tele- phonics, Inc. (“Zoom”) only to the original end user purchaser of the accompanying HAYES HARDWARE PRODUCT (“Hardware”) and/or HAYES SOFTWARE PRODUCT (“Program”) (sepa- rately and together, “Product”). -
Page 32: Statement Of Copyright Restriction
Your modem includes a two (2) year limited warranty. Free extension to the limited performance warranty is available for a total of five (5) years with product registration within 90 days of purchase. Hayes software includes a ninety (90) day limited warranty. Statement of Copyright Restriction...
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