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Hayes USB Modem User Manual

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USB Modem User Guide

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  • Page 1 USB Modem User Guide...
  • Page 2 NOTICE This document contains proprietary information protected by copyright, and this User’s Manual and all the accompanying hardware, software, and documentation are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

  • Page 3: Table Of Contents

    Contents INTRODUCTION ..............5 ........ 5 EED TO AXMODEM INSTALLING YOUR USB FAXMODEM ........ 6 ............6 NSTALLING THE RIVERS ..... 7 ONNECTING THE AXMODEM TO OMPUTER ..........8 ONFIRMING THE NSTALLATION ’ .... 9 NSTALLING THE ODEM OMMUNICATIONS OFTWARE CHANGING YOUR COUNTRY SETTING ......
  • Page 4 APPENDIX C: REFERENCE INFORMATION ....35...

  • Page 5: Introduction

    Introduction This Modem User Guide expands the Quick Start included with your faxmodem package and contains all the information you should need to use and troubleshoot your new modem. The Table of Contents shows the various useful sections of this User Guide. What You Need to Use Your Faxmodem Make sure that you have received the following items in addi- tion to this manual:...

  • Page 6: Installing Your Usb Faxmodem

    Installing Your USB Faxmodem Note: If you have a PC and are replacing an existing internal mo- dem, turn to Appendix A: Removing an Internal Modem (page 30) for instructions. Installing the Drivers We have streamlined the installation of your modem by including an InstallShield®...

  • Page 7: Connecting The Faxmodem To Your Computer

    Connecting the Faxmodem to Your Computer Find the serial number of your faxmodem on the bottom of the case, just under the bar code. Write the number in the Reference Information table on the last page of this manual. Shut down your computer. Connect the USB cable by plugging the cable’s square end into the USB jack on the back of the modem.

  • Page 8: Confirming The Installation

    On the front of the modem, the ON light should go on, indi- cating that the faxmodem is ready for use. Note: If the computer goes into power-save mode (also referred to as “ going to sleep” ), the modem’s ON light will go off.

  • Page 9: Communications Software

    IMPORTANT: If you already have a modem installed in your com- puter, you’ll need to redirect your application software so that it rec- ognizes your new modem. Please turn to page 19 for instructions. Otherwise, continue below. Tip: If you determine that your modem is not working, first try turning off your computer and restarting it.

  • Page 10: Changing Your Country Setting

    Changing Your Country Setting Our World Traveler™ country select software, also included on the CD, provides configuration information so that your modem auto- matically works with the telephone system in your country. To change your country setting, follow these steps: From your computer’s desktop, click Start | Programs | World Traveler.

  • Page 11: Removing Your Usb Faxmodem

    Removing Your USB Faxmodem If you ever want to remove your USB modem, follow these steps: From your computer’s desktop, go to Start | Settings | Control Panel and double-click Add/Remove Programs. Delete your USB faxmodem. Return to Start | Settings | Control Panel and double-click the System icon.

  • Page 12: Important Information About V.92 Modems

    Important Information about V.92 Modems With V.92, as with the earlier V.90 standard, your connection speed depends on your phone line and your Internet Service Provider (ISP). To enhance compatibility, this modem automatically detects whether to use V.92, V.90, or a slower mode when it connects to your ISP. Your V.92 modem includes the following capabilities.

  • Page 13: Irmware

    Modem Upgrades Your modem’s software, or “ firmware,” can be easily upgraded. This is useful for code updates and feature enhancements. To upgrade your modem’s firmware, you simply download the new firmware files from our Web site and then run a program we provide. Before calling your first V.92 site, we strongly suggest that you download the latest firmware.

  • Page 14: Indicator Lights

    Indicator Lights Your USB faxmodem has a set of indicator lights on the front. A chart defining the lights appears below. Light Description Lights when the faxmodem is turned on; is unlit when the computer is in power-save mode. CD (Carrier Detect) Lights when the Data Carrier Detect (DCD) sig- nal from the faxmodem to the computer is on.

  • Page 15: Communicating With Your Faxmodem

    Communicating with your Faxmodem The faxing and communications software that came with your fax- modem sets itself up automatically and takes care of sending any necessary commands to the modem. You should read this section, however, if you want to learn some general facts about how software works with your faxmodem, or if you intend to use your new modem with other software.

  • Page 16: Communication Setup Options

    • Your computer must be running, and the communications soft- ware must be active. • If you want to connect to your online service or ISP, you must exit the communication software first. While you are on line, you can- not receive calls or faxes.

  • Page 17: Initialization Strings And At Commands

    Initialization Strings and AT Commands An initialization string is a group of AT command settings that is sent to the faxmodem as soon as you start up the software. The software determines which commands should be included in the initialization string, based on the device you select during installation.

  • Page 18: Using Video

    Change to terminal mode (also called command, local, direct, or dumb mode). Check your software documentation for additional in- structions. Type AT plus the command you need and press Enter. You will see an OK response. When you finish, you can return to the data communications pro- gram’s standard user interface.

  • Page 19: Troubleshooting

    Troubleshooting If your modem stops working, please read this section carefully be- fore calling Customer Support. In addition, your modem CD includes a list of Frequently Asked Questions (FAQs). Important—If Your Computer Has an Existing Modem You must redirect your application software so that it recognizes your new modem.
  • Page 20 Click Troubleshooters. (For Windows 98, you will also have to click Windows 98 Troubleshooters.) Then click the hard- ware conflict help entry. Follow the instructions for determining and resolving a hard- ware conflict. This should solve your problem. Remember to write down your COM port setting.
  • Page 21 Click the Device Manager tab. Find the Ports (COM & LPT) device and click the + sign. This expands the device list under Ports. Select Communications Port (COM2). Click the Remove button in the Device Manager window. This removes the de- vice currently assigned to COM2.

  • Page 22: Other Troubleshooting Tips

    Other Troubleshooting Tips Problem: Your modem seems to install under Windows, but Windows cannot find it later. Solution If your computer has a built-in modem on the mother- board, Windows may reinstall it the next time you start up. Consult your computer’s documentation or call your computer’s manufacturer to get instructions on how to disable the built-in modem.
  • Page 23 Make sure the communications software is configured for the same COM port as your modem. Be sure your modem is not in data mode when you type the command. Use the escape character sequence to switch to terminal mode (The default escape sequence is to wait at least one second, type +++, and wait another second or more.) If you typed a command but did not receive an OK re-...
  • Page 24 Problem The modem does not automatically dial a call when you send a Dial command. Solution Make sure the modem speaker is turned on in your soft- ware so that you can hear dialing sounds. Also, make sure that the phone line is plugged in. Make sure that you are dialing a valid phone number, in- cluding any required dial prefixes.
  • Page 25 To force different communication speeds Type these AT commands and press Enter AT &F Negotiate speed and protocol (default setting) AT \N3 To force protocol AT+MS=V92,1 Dualmode (V.90 or V.92)—56000 bps V92 only (disable V.90)—56000 bps AT+MS=V92,0 V.90 only (disable V.92)—56000 bps AT+MS=V90,0 Disable both 56K and autorate on V.34—33600 bps AT+MS=V34,1...
  • Page 26 parameters in nonvolatile memory in AT terminal mode: Type AT, followed by the parameter settings you desire, followed by &W, and press Enter. For example, if you type AT &C1 &D2 &W and press Enter, the &C1 and &D2 parameter settings are stored.) To force Type command &...
  • Page 27 Init String Definition ATW2S7=150+MS=V90 Sets wait time for remote carrier, OR AT&F+MS=V92 wait time can be 1-255 seconds AT&FS7=150 &F Sets factory defaults &C1 AT&F&C1&D2\N5\A2=1S7=100 DCD (Data Carrier Detect) follows the remote carrier signal &D2 DTR (Data Terminal Ready) reacts with a disconnect, sends “OK”...
  • Page 28 Problem: Your modem does not make a connection. Solution: If your modem places calls but never connects, make sure you are dialing the right number and that the remote modem is turned on. Problem: You receive bursts of errors occasionally, but oth- erwise data quality is good.
  • Page 29 Problem: Modem performance seems sluggish. Solution: If you are connected to the Internet, there may be a lot of “ traffic” at the Web sites you are visiting. Other possible causes are lack of sufficient memory in your computer (16 megabytes of RAM required) or a slow processor (you need a Pentium®...

  • Page 30: Appendix A: Removing An Internal Modem

    Appendix A: Removing an Internal Modem If you are replacing an external modem or if your computer does not have an internal modem installed, you do not need this section. Note: Although you do not have to remove your internal modem, we strongly recommend that you do so.

  • Page 31: Appendix B: Regulatory Information

    Appendix B: Regulatory Information FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules. The unit bears a la- bel which contains the FCC registration number and Ringer Equivalence Number (REN). If requested, this information must be provided to the tele- phone company.

  • Page 32: Fcc Part 15 Emissions Statement

    number provided may not be a 900 number or any other number for which charges exceed local or long distance transmission charges. Telephone facsimile machines manufactured on and after December 20, 1992, must clearly mark such identifying information on each transmitted message. Facsimile modem boards manufactured on and after December 13, 1995, must comply with the requirements of this section.
  • Page 33 Industry Canada CS03 Statement Notice: The Industry Canada label identifies certified equipment. This certi- fication means that the equipment meets telecommunications network pro- tective, operational and safety requirements as prescribed in the appropri- ate Terminal Equipment Technical Requirements document(s). The De- partment does not guarantee the equipment will operate to the user’s sat- isfaction.

  • Page 34: Declaration Of Conformity

    Austria Belgium Denmark Finland France* Germany Greece Ireland Italy Luxembourg Netherlands Portugal Spain Sweden Note: EU member states with restrictive use for this device are indicated by an asterisk (*) in the table above. This device is also authorized for use in all EFTA member states (Switzerland, Iceland, Liechtenstein, Norway).
  • Page 35 Appendix C: Reference Information We recommend that you take a few moments to fill in the following information for your future reference. In the event you need to call Technical Support or Customer Service, you will need the information below. Faxmodem Model _______________________ (located on the box)
  • Page 36 0951-A 27192 ©2001...

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