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Hayes H08-15530DF User Manual

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Summary of Contents for Hayes H08-15530DF

  • Page 1 PCI Modem User’s Guide...
  • Page 2 NOTICE This document contains proprietary information protected by copyright, and this User’s Manual and all the accompanying hardware, software, and documentation are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, elec- tronic, or other means in any form.

  • Page 3: Table Of Contents

    Contents INTRODUCTION ..............1 ........1 EED TO ODEM INSTALLING YOUR PCI MODEM......... 2 95/98/M /2000/XP............ 2 INDOWS ............2 NSTALLING THE RIVERS ........... 3 NSTALLING THE ODEM ..........5 OMPLETING THE NSTALLATION IMPORTANT INFORMATION FOR OWNERS OF V.92 MODEMS ................8 ..............

  • Page 5: Introduction

    Introduction This Modem User Guide expands the Quick Start included with your modem package and contains all the information you should need to use and troubleshoot your new modem. The Table of Contents shows the various useful sections of this User Guide. What You Need to Use Your Modem Make sure that you have received the following items in ad- dition to this manual:...

  • Page 6: Installing Your Pci Modem

    Installing Your PCI Modem Windows 95/98/Me/2000/XP We have streamlined the installation of your modem by providing an InstallShield® program that you must run before you install your modem card. The InstallShield program installs driver files and sets up your computer to recognize the new modem. When you restart your computer after installing the modem, your hard drive will already contain the files Windows needs to complete the installation.

  • Page 7: Installing The Modem Card

    Installing the Modem Card Follow the steps below to install your modem card. Note: If your computer has an existing modem, we recommend that you first uninstall the modem drivers. Please refer to Appendix A on page 25. Before you start the hardware installation, close all running programs and shut down Windows if you have not already done so.
  • Page 8 Electrostatic Discharge Protection Static electricity can damage modem compo- CAUTION nents or your computer. Before removing the modem from its antistatic bag, touch the com- puter’s metal chassis to statically discharge your- self. Remove your new modem from its antistatic bag and rec- ord its serial number in the table on page 26 of this man- ual.

  • Page 9: Completing The Installation

    Connect the telephone cord: Plug one end of the phone cord into the jack PHONE PHONE (optional) marked LINE. Plug the other end into a phone jack (typically the wall jack where LINE LINE you would normally connect a phone). Plug your phone into the PHONE jack if you want to use a phone on the same line.
  • Page 10 You may be asked to fill out Location Information if you have not had a modem installed previously. Type the re- quired information and, when done, click OK or Close. Windows XP and Windows 2000 Users: Click the Mo- dems tab, under Phone and Modem Options, to pro- ceed to Step 3.

  • Page 11: Important Information For Owners Of V

    Congratulations! You have successfully installed your PCI mo- dem. Installing the Communications Software, described be- low, is optional. For uninstallation instructions, go to page 25. Installing the Communications Software The modem’s CD describes the communications software pack- age and online service included with your modem and provides easy point-and-click installation.

  • Page 12: Important Information For Owners Of V.92 Modems

    Important Information for Owners of V.92 Modems With V.92, as with the earlier V.90 standard, your connection speed depends on your phone line and your Internet Service Provider (ISP). To enhance compatibility, this modem automati- cally detects whether to use V.92, V.90, or a slower mode when it connects to your ISP.

  • Page 13: Firmware Upgrades

    Firmware Upgrades Your modem’s software, or “firmware,” can be easily upgraded. This is useful for code updates and feature enhancements. To upgrade your modem’s firmware, you simply download the new firmware files from our Web site and then run a program we pro- vide.

  • Page 14: Communicating With Your Modem

    Communicating with Your Modem The faxing and communications software that came with your modem sets itself up automatically and takes care of sending any necessary commands to the modem. You should read this section, however, if you want to learn some general facts about how software works with your modem, or if you intend to use your new modem with other software.

  • Page 15: Initialization Strings And At Commands

    In the dialing directory, set all entries to the highest possible baud rate, if your software and serial port support these speeds (do not go over 115,200 bps). All communications between the computer and the modem take place at this higher speed, independent of the modem-to-modem speed.
  • Page 16 code, followed by a comma, in the dial string or dial prefix in your software. If your software does not handle AT commands automatically, it should provide a place to enter AT commands in its setup menus. However, in some cases you may need to enter AT commands directly to the modem.

  • Page 17: Troubleshooting

    Troubleshooting If your modem stops working, please read this section carefully before calling Customer Support. In addition, your modem CD in- cludes a list of Frequently Asked Questions (FAQs). Important—If Your Computer Has an Existing Modem You must redirect your application software so that it recognizes your new modem.
  • Page 18 Follow the instructions for determining and resolving a hardware conflict. This should solve your problem. Remember to write down your COM port setting. Return to page 5 to complete the installation. If you still have problems, it probably means that although you are running a version of Windows that supports Plug and Play, you may have an older computer that is not completely compati- ble with this feature.

  • Page 19: Other Troubleshooting Tips

    When Windows displays the Confirm Device Removal warning, click OK. Double-click Modem in the Device Manager window. Double-click the Modem icon for your model. Click the Resources tab. Uncheck the Use automatic settings checkbox. Scroll through the Basic configuration options until you find the one that displays the Input/Output Range 02F8 - 02FF.
  • Page 20 Problem: Your system − − − − doesn’t boot-up, or − doesn’t recognize your PCI Modem, or − doesn’t respond in Control Panel | Modems | Diagnostics. Solution Your PCI Modem is a BIOS and driver-dependent device. Sometimes the modem will be mistakenly assigned to an IRQ (Interrupt Request) already in use by another device.
  • Page 21 Assigning an IRQ: Only computers with an updated BIOS will be able to assign an available IRQ to the PCI slot on the motherboard. Check your computer’s documentation, or the motherboard itself, for the number of the PCI slot. If you have a VIA Chip-based motherboard: Com- puters with this chipset, particularly those running Windows 98, frequently have problems installing PCI modems unless the VIA IRQ Routing Miniport Driver...
  • Page 22 to execute the command line. Or there was no response after executing a command. Solution Be sure you type AT at the beginning of the com- mand line. Make sure the communications software is config- ured for the same COM port as your modem. Be sure your modem is not in data mode when you type the command.
  • Page 23 Problem The modem does not automatically dial a call when you send a Dial command. Solution Make sure the modem speaker is turned on in your software so that you can hear dialing sounds. Also, make sure that the phone line is plugged in. Make sure that you are dialing a valid phone num- ber, including any required dial prefixes.
  • Page 24 the newer version of Unimodem V from the CD: Simply insert the CD-ROM disc and rerun the PCI installation from the installation interface. The modem drivers that were installed with your PCI modem may have been updated, and the new driv- ers may work better.
  • Page 25 Notes: Some software allows these commands to be added to the list of dial prefixes or the initialization string. When the protocol is forced, the modem will not attempt to connect at other protocols if it cannot connect at the forced protocol.
  • Page 26 Networking. Right-click the existing Internet Con- nection that you wish to modify and select Proper- ties. Click General | Configure | Connection | Ad- vanced. You can add initialization (init) strings on the line la- beled Extra Settings. Enter one of the init strings listed below.
  • Page 27 Problem: Your modem does not make a connection. Solution: If your modem places calls but never connects, make sure you are dialing the right number and that the remote modem is turned on. Problem: You receive bursts of errors occasionally, but otherwise data quality is good.
  • Page 28 Problem: Modem performance seems sluggish. Solution: If you are connected to the Internet, there may be a lot of “traffic” at the Web sites you are visiting. Other possible causes are lack of sufficient memory in your computer (16 megabytes of RAM required) or a slow processor (you need a Pentium®...

  • Page 29: Appendix A: How To Uninstall Modem Drivers

    Appendix A: How to Uninstall Modem Drivers The following instructions should work for your new PCI modem as well as older PCI modems. If not, please refer to your original modem manufacturer’s documentation for removal instructions. If your computer has a modem, you may choose to keep it or to remove it.

  • Page 30: Appendix B: Regulatory Information

    Appendix B: Regulatory Information U.S. FCC 47 CFR Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the Rules. These limits are designed to provide reasonable protection against harmful interfer- ence in a residential installation.

  • Page 31: Industry Canada Emissions Statement

    event such a disconnection is deemed necessary, you will be advised of your right to file a complaint with the FCC. From time to time, the telephone company may make changes in its facili- ties, equipment, or operations which could affect the operation of this equipment.

  • Page 32: Europe - Declaration Of Conformity

    with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representa- tive designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the tele- communications company cause to request the user to disconnect the equipment.
  • Page 33 function in some of the countries, such as Nordic countries. This kind of network compatibility is dependent on the physical and software set- tings of this device. If the users are desired to use this device on those networks, they should contact the vendor or supplier first. Electrostatic Discharge Statement The unit may require resetting after a severe electrostatic discharge event.

  • Page 34: Appendix C: Reference Information

    Appendix C: Reference Information We recommend that you take a few moments to fill in the following information for your future reference. In the event you need to call Technical Support or Customer Service, you will need the information below. Modem Model _______________________ (located on the box)

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