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Hayes PC Card User Manual

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PC Card User's Guide

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  • Page 1 PC Card User’s Guide...
  • Page 2 NOTICE This document contains proprietary information protected by copyright, and this manual and all the accompanying hardware, software, and documenta- tion are copyrighted. No part of this document may be photocopied or re- produced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty and representa- tion, either implied or expressed, with respect to the quality, performance,...

  • Page 3: Table Of Contents

    Contents GETTING STARTED ..............4 SETTING UP YOUR MODEM ............. 5 ........... 5 NSTALLING THE INDOWS RIVERS PC C ............6 NSTALLING THE ......... 8 OMPLETING THE INDOWS NSTALLATION ....... 9 OMPLETING THE ACINTOSH NSTALLATION ......10 ETTING UP A NTERNET ONNECTION .......

  • Page 4: Getting Started

    A Windows 98/Me/XP/2000 133MHz computer with a CD-ROM drive, running with a PC Card Type II, Type III, or Toshiba 16mm slot, at least 16 MB RAM (32 MB recommended), and a hard drive with at least 5 MB available Note: Some PC Card models include Macintosh support.

  • Page 5: Setting Up Your Modem

    2 2 2 2 When the installation interface screen appears, click the Install Modem Drivers button and then click PC Card Drivers. The installation program automatically copies driver files to your hard drive. Follow the prompts. Do not install any of the other software at this time.

  • Page 6: Installing The Pc Card

    2 2 2 2 With the top of the modem card facing up, insert the mo- dem into the PC Card Type II, Type III, or Toshiba 16mm card slot in your computer as shown below. Push the mo- dem firmly, but gently until it is seated inside the slot and you cannot push it any further.
  • Page 7 4 4 4 4 Plug the other end of the cable into the modular telephone jack (receptacle) on your wall. You may need to use an adapter plug between the cable’s jack and your wall jack. If you want to plug both the modem cable and a telephone cable into one wall jack, you may be able to use a phone line splitter, which is available through electronics supply stores.

  • Page 8: Completing The Windows

    (for example, COM3) and click More info or Query Modem. Windows XP/2000 Users: Click Query Modem. This step queries the modem with AT commands. A list of responses means that the modem is properly connected. PC Card User’s Guide...

  • Page 9: Completing The Macintosh

    Modem drop-down menu, se- lect Zoom V-Series. Click Save. Tip: The PC Card modem's port should have the same name as the icon that appears on your desktop after you have installed the PC card.

  • Page 10: Setting Up A Dial -U P Internet

    Installing Your Communications Software If your PC Card model includes additional software, please refer to the software installation guide for setting up your communications software. You may also want to read Using Your Modem for addi- tional fax and data configuration tips.

  • Page 11: Using Your Modem

    Using Your Modem If you have installed the faxing and communications software that came with your modem, you probably do not need to read this sec- tion. The software sets itself up automatically and takes care of sending any necessary commands to the modem. You may, however, want to read this section if you want to learn some general facts about how software works with your modem or if you intend to use your new modem with other software.
  • Page 12 If you need to dial a special code number, such as 9, to get an out- side line, put the number (followed by a comma) before the phone number. PC Card User’s Guide...
  • Page 13 Tips for Setting Up Data Communications Software You may be asked to select the “modem type” from a menu. If you don’t see this modem listed by name on the menu, select a name that includes K56flex, V.90, V.92, or 56K if possible. In the dialing directory, all entries can be set to the highest rate the software supports.

  • Page 14: Returning To The Factory

    Returning to the Factory Settings Tip: Many programs for IBM PC-compatible computers require that the modem initialize (or start up) with command settings &C1 and &D2, the factory default settings, in the initialization string. PC Card User’s Guide...

  • Page 15: Hot Swapping The Pc Card

    Conserving Power To conserve power when the modem is running on the computer’s battery, the PC Card defaults to sleep mode when not in use. When the modem is in sleep mode, it “wakes up” as soon as it senses ac- tivity such as a modem command or an incoming call.

  • Page 16: Modem

    Traveling with Your Modem When you pack your computer for travel, you can leave the modem in the PC Card slot and simply disconnect and pack the phone cable. The modem does not draw power from the computer battery when the computer is off.

  • Page 17: Traveling With Your Modem

    Important V.92 Modem Information If your PC Card modem is a V.92 model, you should read this sec- tion. With V.92, as with the earlier V.90 standard, your connection speed depends on your phone line and your Internet Service Pro- vider (ISP).

  • Page 18: Id C Ountry C Ode I Nformation

    Country/Region AT Command Austria AT+GCI=0A* Hong Kong AT+GCI=50* AT+GCI=53 Canada AT+GCI=B5 India AT+GCI=26 AT+GCI=00* China Japan AT+GCI=9C AT+GCI=31 Denmark Singapore AT+GCI=3C AT+GCI=FE Finland Taiwan France AT+GCI=3D U.K. AT+GCI=B4 Germany AT+GCI=42 U.S.A. AT+GCI=B5 *0 is a zero. PC Card User’s Guide...

  • Page 19: Using Net Waiting Modem

    Using NetWaiting Modem-on-Hold Your V.92 modem includes the NetWaiting Modem-on-Hold program from BVRP Software. We have provided basic information on getting started using the NetWaiting software. For more details, please refer to NetWaiting’s on-line help. Note: Your ISP must support the V.92 protocol; otherwise not all Modem-on-Hold features will work.

  • Page 20: Plug And Play Setupp

    Choose the Help Topics command in the Help menu. Win- dows displays the Windows Help dialog box. Select the Contents tab. Note: Windows Me and 2000 include a Help Search option, which you can use instead; search for “hardware conflict,” for example. PC Card User’s Guide...
  • Page 21 Click Troubleshooters. (In Windows 98, you will also have to click Windows 98 Troubleshooters.) Then click the hardware conflict help entry. Follow the instructions for determining and resolving a hard- ware conflict. This should solve your problem. Remember to write down your COM port setting.
  • Page 22 Windows may not allow the BIOS to register the changes properly. If Windows finds your other serial port, it may try to assign the port to COM2, but won’t be able to because your modem is already using that system resource. PC Card User’s Guide...

  • Page 23: Tips

    Other Troubleshooting Tips IMPORTANT: If you need to reformat your hard drive or to reinstall Windows, you must physically remove your mo- dem before doing so. Install the drivers and then the modem as a new in- stall, following the instructions in this manual. Problem: The software cannot find the modem and the modem does not respond to AT commands.
  • Page 24 Select Pulse dialing in your software, or make sure software dialing prefix is ATDP (for pulse dialing). Make sure your communications software and modem are configured for the same COM port. PC Card User’s Guide...
  • Page 25 Make sure your modem has hung up from the previous call. Select Hang Up in your software; or type ATH in terminal mode. Problem The modem can connect to some modems, but not to others. Solution A remote modem does not respond because of the ex- tended negotiation process by which modems determine the best common connection between them.
  • Page 26 Remember that if you do this, the modem will not have received the commands in your software’s initialization string as it normally would. Using the ATZ command overcomes this problem if you have saved all of your setup parameters in nonvolatile memory. (To save setup PC Card User’s Guide...
  • Page 27 parameters in nonvolatile memory in AT terminal mode: Type AT, followed by the parameter settings you desire, followed by &W, and press Enter. For example, if you type AT &C1 &D2 &W and press Enter, the &C1 and &D2 parameter settings are stored.) To force Type command &...
  • Page 28 Depending on your service, you may not be able to dis- able Call Waiting for incoming calls. If your incoming data calls are frequently disrupted by Call Waiting, you should consider dropping the service or installing a sepa- rate phone line without Call Waiting. PC Card User’s Guide...
  • Page 29 Problem: Your modem does not make a connection. Solution: If your modem places calls but never connects, make sure you are dialing the right number and that the remote modem is turned on. Problem: You receive bursts of errors occasionally, but oth- erwise data quality is good.
  • Page 30 Solution: This is a characteristic of Mac OS X. It has nothing to do with your PC card modem. Apple resolved this conflict in Mac OS X 10.2. PC Card User’s Guide...

  • Page 31: Appendix B: Regulatory Information

    Appendix B: Regulatory Information U.S. FCC Part 68 Statement This equipment complies with Part 68 of the FCC rules and the require- ments adopted by the ACTA. The unit bears a label on the back which contains among other information a product identifier in the format US:AAAEQ##TXXXX.
  • Page 32 Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. PC Card User’s Guide...
  • Page 33 Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. Industry Canada Emissions Statement This Class B digital apparatus meets all requirements of the Canadian In- terference-Causing Equipment Regulations.

  • Page 34: Declaration Of Conformity

    73/23/EEC-Low Voltage EN 60950 electrical safety 89/336/EEC-EMC EN 50082-1 EMC – immunity 89/336/EEC-EMC EN 55022 EMC – emissions The product is CE marked. Electrostatic Discharge (ESD) Statement This unit may require resetting after a severe ESD event. PC Card User’s Guide...

  • Page 35: Customer Service Table

    Customer Service Table If you are experiencing a problem with your modem, try resolving it with the troubleshooting suggestions in this Guide. If you need to call Technical Support, you will need the information below. We recom- mend that you fill out this table for future reference. ________________________________ Modem Part Number (located on the barcode on the box)
  • Page 36 2343-A 27292 ©2003...

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