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Hayes H08-15531-EF User Manual

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Summary of Contents for Hayes H08-15531-EF

  • Page 1 PCI Modem ’ S...

  • Page 2: Table Of Contents

    Contents Introduction............. 3 1. Installing Your PCI Modem ......... 4 Installing the Drivers ..........4 Installing the Modem Card........5 Completing the Installation ........7 Installing the Communications Software....8 2. Important Information for Owners of V.92 Modems............9 3. Communicating with Your Modem....11 Accessing the Internet ..........

  • Page 3: Introduction

    Introduction This Modem User Guide expands the Quick Start included with your modem package and contains all the information you should need to use and troubleshoot your new modem. What You Need to Use Your Modem Make sure that you have received the following items in addition to this manual: PCI modem Phone cord...

  • Page 4: Installing Your Pci Modem

    Installing Your PCI Modem If your computer already has an internal PCI modem in- stalled, you should remove the modem and its drivers now. Your old modem may interfere with the installation of your new mo- dem. Please refer to Appendix A on page 26 now. Important: You must run the software before you install the mo- dem card.

  • Page 5: Installing The Modem Card

    Installing the Modem Card Before you start the hardware installation, close all run- ning programs and shut down Windows if you have not al- ready done so. Turn your computer off and unplug it. Don’t plug it back in or turn it on until you complete the modem hardware installation.
  • Page 6 Slide the modem card firmly into the free PCI slot. PCI slot Metal cover plate Be sure that the back end of the card (smaller gold finger area) is properly seated into the connector. If you have a tower or mini-tower computer case with a vertical main board, lay the computer down on its side so you can push straight down on the modem card to seat it firmly in its slot.

  • Page 7: Completing The Installation

    Windows 2000 Users: A few seconds after startup, you may see the Digital Signature Not Found dialog box. You can safely ignore this message and click Yes. Con- tinue below with Completing the Installation. Windows XP Users: When the Found New Hardware Wizard dialog box appears, click Next.

  • Page 8: Installing The Communications Software

    CONGRATULATIONS! You have successfully installed your PCI modem. Installing the Communications Software, described below, is optional. Important—If Your PC Had an Existing Modem You must redirect your application software so that it recognizes your new modem. America Online Users: From the AOL Welcome screen, click the Setup button;...

  • Page 9: Important Information For Owners Of V.92 Modems

    Important Information for Owners of V.92 Modems With V.92, as with the earlier V.90 standard, your connection speed depends on your phone line and your Internet Service Provider (ISP). To enhance compatibility, this modem automati- cally detects whether to use V.92, V.90, or a slower mode when it connects to your ISP.
  • Page 10 If you want to manually change the way your modem Note: connects, please consult the AT command tables beginning on page 12 in the Troubleshooting section. PCI Modem User’s Guide...

  • Page 11: Communicating With Your Modem

    Communicating with Your Modem The fax and communications software that came with your mo- dem sets itself up automatically and takes care of sending any necessary commands to the modem. You should read this section, however, if you want to learn some general facts about how software works with your modem, or if you intend to use your new modem with other software.

  • Page 12: Initialization Strings And At Commands

    If you are asked to select the “modem type” from a menu, and you don’t see this modem listed by name, select the most descriptive name such as V.92 modem, 56K modem, or generic Class 1 Modem. In the dialing directory, set all entries to the highest possible baud rate, if your software and serial port support these speeds (do not go over 115,200 bps).

  • Page 13: Using Terminal Mode To Enter At Commands

    Your telephone service may include Call Waiting that you can temporarily suspend by using your phone to dial a special code. (For example, in the U.S., you can disable call waiting by adding *70 to your dialing prefix; please check with your local phone company for the correct code for your area.) You can include that code, followed by a comma, in the dial string or dial prefix in your software.

  • Page 14: Troubleshooting

    Troubleshooting If your modem stops working, please read this section carefully before calling Customer Support. In addition, your modem CD in- cludes a list of Frequently Asked Questions (FAQs). Plug and Play Setup Problems Under some circumstances, the Windows Plug and Play setup may not resolve all installation problems.

  • Page 15: Freeing Up Resources In Bios Under Windows

    Freeing up Resources in BIOS under Windows This procedure is a little more difficult than the previous one, but with the help of your computer’s documentation you should be able to clear up any remaining problems. 1 1 1 1 Close all running programs.

  • Page 16: Other Troubleshooting Tips

    14 If there are no conflicts, close the Modem Properties win- dow, System Properties window, and Control Panel win- dow by clicking OK for each. 15 Shut down your computer, turn off the power, and restart it. Going through this power cycle can be important. Merely restarting Windows may not allow the BIOS to reg- ister the changes properly.
  • Page 17 To disable IRQ steering, from Control Panel, go to System | Device Manager | System Devices | PCI Bus | IRQ Steering and click the option button to disable IRQ steering. If the PCI modem you have just installed is listed, highlight it and click Re- move, and then reboot your system.
  • Page 18 Problem The software cannot find the modem and the modem does not respond to AT commands. (The following comment applies to many other problems as well.) Solution The most common error with modems is that the communica- tions software is not configured for the same COM port as the modem.
  • Page 19 Problem The modem speaker volume is too low or too high. Solution Your modem has a small speaker on board that gives you audi- ble feedback of dial tones and remote connection signals (“hand- shaking”). This is not the same as the speaker that you may have connected to your sound card.
  • Page 20 Make sure your modem has hung up from the previous call. Select Hang Up in your software; or type ATH in terminal mode. Problem Telephony voice features do not work, or they work poorly. Solution The PCI Modem is designed to work with voice software that is compatible with Windows TAPI (Telephony Application Pro- gramming Interface) or with software that uses IS-101 com- mands (IS-101 commands are sometimes called +V commands).
  • Page 21 To force different communication Type these AT commands speeds and press Enter Negotiate speed and protocol AT &F (default setting) To force protocol AT \N3 Dual mode (V.90 or V.92)—56000 AT+MS=V92,1 V92 only (disable V.90)—56000 bps AT+MS=V92,0 V.90 only (disable V.92)—56000 bps AT+MS=V90,0 Disable both 56K and auto rate on AT+MS=V34,1...
  • Page 22 To force Type command & press Enter MNP 5/MNP 4 operation AT \N5 LAPM only (V.42) AT \N4 MNP 4 only AT \N5%C0 V.42bis data compression AT+DCS=1,0 V.44 data compression only AT+DCS=0,1 Auto-answer AT S0=1 Problem Your V.92 modem does not connect reliably at V.92. Solution First be sure that you have the latest modem firmware down- loaded from our web site (www.modems.com), as discussed on...
  • Page 23 &D DTR (Data Terminal Ready) reacts with a disconnect, sends “OK” response and disables auto-answer while DTR signal is OFF MNP Error Correction Only Maximum block size: 192 characters Problem Your modem disconnects while communicating with a remote system. Solution The remote system has hung up, and you need to reconnect.
  • Page 24 Problem Random errors occur or data is missing in transmitted data. Solution Use the MNP or V.42 protocol if the remote modem supports one of these protocols. See the table on page 22 for more informa- tion. Select a lower baud rate in your communications software and place the call again.

  • Page 25: Firmware Upgrades

    Firmware Upgrades Your modem’s software, or “firmware,” can be easily upgraded to include updates and feature enhancements. To upgrade, you simply download the new firmware files from www.modems.com and then run a program we provide. Before calling your first V.92 site, we strongly suggest that you download the latest firmware.

  • Page 26: Appendix A. Uninstalling The Modem

    Appendix A Uninstalling the Modem The following instructions should work for your new PCI modem as well as older PCI modems. If not, please refer to your original modem manufacturer’s documentation for removal instructions. If your computer has a modem, you may choose to keep it or to remove it.

  • Page 27: Appendix B. Regulatory Information

    Appendix B Regulatory Information U.S. FCC Part 15 Emissions Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential in- stallation.
  • Page 28 tice so you can make the modifications necessary to obtain uninterrupted serv- ice. There are no user serviceable components within this equipment. For repair and/or warranty information, see the flyer included with your modem. It shall be unlawful for any person within the United States to use a computer or other electronic device to send any message via a telephone facsimile unless such message clearly contains, in a margin at the top or bottom of each trans- mitted page or on the first page of the transmission, the date and time it is sent...
  • Page 29 Electrostatic Discharge Statement The unit may require resetting after a severe electrostatic discharge event. Caution: To reduce the risk of fire, use only the supplied phone cord or No.26 AWG or larger UL Listed or CSA Certified telecommunication line cCord. Do not use this product near water –...

  • Page 30: Declaration Of Conformity

    Declaration of Conformity Declaration of Conformity Déclaration de conformité Konformitätserklärung Δήλωση Συμμόρφωσης Dichiarazione di conformità Deklaracja zgodności Declaración de conformidade Konformitetsdeklaration Uyum Beyanatı Declaração de Conformidade Brand/Varemærke/Merk/Marque/Marke/ PCI Modem Μάρκα/Marchio/Marka/Marca/Märke/ Thương hiệu Type/Typ/Μάρκα/Tipo/Türü/Kiểu mẫu Series 1057 The manufacturer declares under sole responsibility that this equipment is compliant to Directive 1999/5/EC via the following.

  • Page 31: Appendix C. Future Reference Information

    Appendix C Future Reference Information We recommend that you take a few moments to fill in the follow- ing information for your future reference. In the event you need to call Technical Support or Customer Service, you will need the information below.
  • Page 32 NOTICE This document contains proprietary information protected by copyright, and this User’s Manual and all the accompanying hardware, software, and documentation are copyrighted. All rights are reserved. No part of this document may be photo- copied or reproduced by mechanical, electronic, or other means in any form. The manufacturer does not warrant that the hardware will work properly in all en- vironments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability,...
  • Page 33 3066-A 27444 ©2006...

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