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Hayes Modem Installation Manual

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  • Page 1 Modem Installation Guide...
  • Page 2 Notice The manufacturer reserves the right to make improvements to the product described in this document at any time and without notice. This document contains proprietary information protected by copyright, and this Installation Guide and all the accompanying hardware, software, and documentation are copyrighted.

  • Page 3: Table Of Contents

    ONTENTS INTRODUCTION................1 WHAT YOU NEED................. 2 ..........3 XTERNAL ODEMS ..........3 OICE ODEMS EQUIRE INSTALLING AN INTERNAL PLUG-N-PLAY MODEM....5 95/98 NSTALLING A ODEM WITHOUT INDOWS ....................6 SETCOM16 ..............7 SING 95/98..9 NSTALLING A ODEM WITH INDOWS 95/98......10 HANGING...
  • Page 4 TROUBLESHOOTING..............43 COM P .............43 ROBLEMS ..........48 ENERAL ROUBLESHOOTING REGULATORY & WARRANTY INFORMATION......50...

  • Page 5: Introduction

    Important Note on Modem Throughput Your Hayes 56K modem is capable of download speeds of 56Kbps when connected to an ISP or remote access server supporting V.90 or K56flex. Still, like other modem speeds, actual modem throughput (the actual speed of data transfer) is dependent on analog telephone line conditions, which vary considerably.

  • Page 6: What You Need

    • Telephone Cable Your modem is designed to operate over a standard telephone line through its telephone cable connection. Do not connect the modem to a party line or coin-operated telephone line. Hayes Modem Installation Guide...

  • Page 7: External Modems Also Need

    External Modems Also Need..• Serial Cable Ask your computer store dealer for a shielded, straight-through modem cable to connect the modem to your computer. The cable requires either a 25-pin male D-type connector or a 9-pin male D- type connector on one end of the cable. Look at the back of the modem to determine which of these connectors is a match.
  • Page 8 Microphone We recommend an electret microphone you can plug into the MIC connector at the back of the modem for use with internal voice modems. You can purchase a microphone at an electronics or computer store. Hayes Modem Installation Guide...

  • Page 9: Installing An Internal Plug-N-Play Modem

    • Changing the COM Port (Windows 95/98) • Using DOS Applications with Windows 95/98 Because all systems do not support Plug-n-Play devices, Hayes products include utilities to configure the modem in non Plug-n-Play environments. The following pages explain how to install your Plug- n-Play modem with Windows 95/98 and without Windows 95/98.

  • Page 10: Installing A Plug-N-Play Modem Without Windows 95/98

    • SETCOM16 - If you do not have Plug-n-Play manager or Plug-n-Play BIOS, you need to use the INSTALL.EXE program provided on the Driver and Utilities diskette or CD included with your modem to load SETCOM16. Hayes Modem Installation Guide...

  • Page 11: Using Setcom16

    Using SETCOM16 Installing the Modem Using SETCOM16: The following steps outline modem installation using the INSTALL.EXE program to configure the modem. 1. Before you open your computer to install the modem, unplug it from the power outlet. 2. Select an empty slot and remove the slot cover plate. 3.
  • Page 12 IRQ setting supported by your DOS software. Refer to your DOS software manual for the proper IRQ settings supported by the software. To complete your modem installation, refer to Connecting the Phone Cable. Hayes Modem Installation Guide...

  • Page 13: Installing A Plug-N-Play Modem With Windows 95/98

    Installing a Plug-n-Play Modem with Windows 95/98 If you are using Windows 95/98, follow the steps below to install a Plug-n-Play modem. 1. Before you open your computer to install the modem, unplug it from the power outlet. 2. Select an empty slot and remove the slot cover plate. 3.

  • Page 14: Changing Resources In Windows 95/98

    Try scrolling through the different basic configurations until you find one that doesn’t report any conflicts. If you can’t find a basic configuration that does not report a conflict, you’ll need to manually assign the resources. Hayes Modem Installation Guide...
  • Page 15 6. To manually assign the resources, select the last Basic configuration available (typically Basic configuration 0006). 7. If the I/O range reports a conflict double, click on Input/Output Range. The Edit Input/Output Range dialog box will appear. Select one of the following values that does not report a conflict: Value COM Port 03F8-03FF...

  • Page 16: Installing A Non-Plug-N-Play Internal Modem

    Each of these steps is explained in the following pages. Before you begin check your equipment to make sure that you have everything that you need: • computer • modem • software • necessary cable(s) • power outlet • phone outlet. Hayes Modem Installation Guide...

  • Page 17: Understanding Com Ports And Irq Settings

    Understanding COM Ports and IRQ Settings To successfully install your modem, you need to select a COM port and IRQ setting that your computer's operating system is not using. COM Ports A COM port is a serial setting built into your computer's motherboard.

  • Page 18: Possible Jumper Settings

    The example below illustrates specific jumper positions for both the COM port and the IRQ. At the bottom is a sample of how your jumper setting may appear after setting both the COM port and the IRQ. Hayes Modem Installation Guide...
  • Page 19 If your modem board resembles the one below, with the cylindrical onboard speaker located in the upper lefthand corner, the locations of jumper blocks JP1, JP2, JP3, and JP4 should appear the way they do below. Jumper Locations The jumper diagram above shows the default factory settings for your fax modem.
  • Page 20 Address 03E8 Address 02E8 Address 03E8 Address 02E8 IRQ2 IRQ2 IRQ5 IRQ5 If you set your modem to one of the settings (COM1 to COM8) as shown above, you can proceed to Installing Your Fax Modem. Hayes Modem Installation Guide...
  • Page 21 Additional IRQ Settings The following table contains a summary of all the available IRQ settings. There is a small chance that you will need to use an IRQ other than 2, 3, 4, or 5 in systems that have many peripherals (such as a soundcard, CD-ROM, etc.).
  • Page 22 Hayes Modem Installation Guide...

  • Page 23: Disabling Acom (Serial ) Port

    Disabling a COM (Serial) Port You can disable your COM ports three different ways: Through the Most of today's newer computer systems allow you to CMOS disable your COM port in the CMOS. Refer to your computer manual for this procedure. Through the If your COM port is built into your motherboard, then mother-...

  • Page 24: Disconnecting The Computer

    Disconnecting the Computer 1. Before you open your computer to install the modem, unplug it from the power outlet. Hayes Modem Installation Guide...

  • Page 25: Installing The Modem

    Installing the Modem 1. Select an empty slot and remove the slot cover plate. 2. Hold the modem by the top and gently slide it into the slot. Installing a Non-Plug-n-Play Internal Modem...

  • Page 26: Connecting The Phone Cable

    3. If you want to use a telephone on the same line as the modem, plug one end of the telephone cable into your phone and plug the other end into the PHONE connector on the modem. Hayes Modem Installation Guide...

  • Page 27: Setting Up Your Communications Software

    Setting Up Your Communications Software Please refer to your communications software manual for specific details about your software. For Windows users: Start the communications software and open the screen, which allows for the modem configuration. Select the COM port that the modem is configured for. - or - For DOS users: Start the communications software and open the screen, which allows for the modem configuration.

  • Page 28: Using Dos Applications With Windows 95/98

    You can enter a DOS mode three different ways with Windows 95/98. Because the directions vary, please read the steps carefully. • Shutting down to DOS • Opening a DOS window • Using F4 or F8 to open DOS. Hayes Modem Installation Guide...

  • Page 29: Shutting Down To Dos

    Shutting Down to DOS You can shut down Windows 95/98 and start DOS to run DOS applications. 1. From the Start icon, choose Shutdown. Select Restart Computer in MS-DOS Mode. 2. After restarting, get the A prompt (or B if you are using the B drive.) Insert the Driver and Utilities diskette or CD and type INSTALL.
  • Page 30 9. Type the SETCOM16 line from the AUTOEXEC.BAT file into this window. 10. From the File menu, select Save As..Save the file in your Windows directory as DOSSTART.BAT. Hayes Modem Installation Guide...

  • Page 31: Opening Ados Window

    Opening a DOS Window From Windows 95/98, you can open a DOS window to run DOS applications. First, you need to make sure the modem address is accessible by a DOS application. DOS applications can usually only access standard COM ports COM 1, 2, 3, and 4. Follow the steps below to check your modem settings in Win 95/98 to confirm that your modem is configured for an address accessible by your DOS application.

  • Page 32: Using F4 Or F8 To Open Dos

    3. SETCOM16 will ask if you want to update the Windows SYSTEM.INI file. Use the tab key to select None. Note: Because you are running Windows 95/98, you only want to update the AUTOEXEC.BAT file. Selecting None will do this automatically. Hayes Modem Installation Guide...

  • Page 33: Installing An External Modem

    Installing an External Modem The steps for installing an external modem are: • Connecting to a phone outlet • Connecting to a power outlet • Connecting to a PC or Macintosh • Checking the connections • Setting up your communications software •...

  • Page 34: Connecting To A Phone Outlet

    3. If you want to use a telephone on the same line as the modem, plug one end of the telephone cable into your phone and plug the other end into the PHONE connector on the modem. Hayes Modem Installation Guide...

  • Page 35: Connecting To A Power Outlet

    Connecting to a Power Outlet 1. Plug the power cable into the 9.0V~AC connector. 2. Plug the power supply into a wall outlet. Plugging the power supply into a power strip is recommended. Note: Some type of surge protection (like that found in common power strips) is recommended.

  • Page 36: Connecting To Apc

    Note: The port on the back of your computer that the modem plugs into is a COM port. You need to be sure that the communications software you will be using knows the COM port “number” (e.g., COM1, COM2, COM3, etc.) where the modem is located. Hayes Modem Installation Guide...

  • Page 37: Connecting To A Macintosh

    Connecting to a Macintosh 1. Turn the modem and computer off. 2. Plug the serial end of the Mac-to-modem cable, included with your modem, into the female connector marked DTE INTERFACE on the modem’s rear panel and tighten the screws. 3.

  • Page 38: Checking The Connections

    2. Check the modem's front panel lights (LEDs). If none of the lights come on, refer to the “Troubleshooting” section of this booklet. Sample LED Meaning High-speed (4,800 and above) Auto-answer Carrier detect Off hook Receive data Send data Terminal ready Modem ready Voice Ring Indicator Hayes Modem Installation Guide...

  • Page 39: Setting Up Your Communications Software

    Setting Up Your Communications Software Please refer to your communications software manual for specific details about your software. For Windows users: Start the communications software and open the menu that contains the modem configuration. Select the COM port that the modem is configured for. - or - For DOS users: Start the communications software and open the menu that contains the modem configuration.

  • Page 40: Installing An External Modem With Windows 95/98

    2. Double-click on the Install New Hardware icon. The Add New Hardware Wizard will open. Follow the instructions, and press Next. Select the No indicator box to select your own hardware. Press Next to select the type of hardware you are installing. Hayes Modem Installation Guide...
  • Page 41 3. Select Modem and press Next. Windows 95/98 will ask you if it should detect the modem. Select the indicator box to pick your modem from a list. Installing an External Modem...

  • Page 42: Connecting Voice Modems

    Connecting Voice Modems The Hayes OPTIMA™ voice modem and the Hayes ACCURA™ voice modem each have different voice capabilities. When you install a voice modem, you can connect external audio devices into the modem to enhance the voice performance, or use a telephone handset.

  • Page 43: Connecting A Microphone

    Connecting a Microphone We recommend an electret microphone you can plug into the MIC connector at the back of the modem for use with internal ACCURA Speakerphone modems. If you want to change the microphone setting, refer to "Changing the Microphone with ACCURA Internal Speakerphone Modems."...

  • Page 44: Changing The Microphone With Accura Internal Speakerphone And Message Modems

    1 ONLY. (This is the pin farthest away from the bracket.) 3. For a Plantronics (6K) microphone, move the jumper onto pins 1 and 2. (These are the two pins farthest away from the bracket.) Hayes Modem Installation Guide...
  • Page 45 (Illustration shows jumper on pins 2 and 3.) Note: If you have a sound card with an internal ACCURA Speakerphone or Message modem, the microphone must be plugged into the modem, not the sound card, for the speakerphone to work. Connecting Voice Modems...

  • Page 46: Connecting A Voice Modem To A Sound Card

    1. Using an 8 inch stereo-to-stereo cable, plug one end into the SPK connector in the back of the modem. 2. Plug the other end of the stereo-to-stereo cable into the LINE IN connector on the back of the sound card. (Internal ACCURA Speakerphone modem shown) Hayes Modem Installation Guide...

  • Page 47: Troubleshooting

    Troubleshooting COM Port Problems This section lists some of the most common troubleshooting issues. When you install an internal modem, you must assign the modem a unique COM port setting, or with Windows 95/98, you sometimes must change the COM port automatically selected with Plug-n-Play modems.
  • Page 48 SETCOMM.EXE, or SETCOM16.EXE to set the COM Port. Once you have selected a configuration in the Control Panel, you may select the COM port in the communications software without having to change the IRQ setting because the Control Panel will change both automatically. Hayes Modem Installation Guide...
  • Page 49 Troubleshooting...
  • Page 50 4. Select the COM4 icon. 5. Select Settings. 6. Select Advanced. 7. Change the base I/O Port address from default to 02E8. 8. Change the IRQ setting from default to 3. 9. Select OK and Restart Windows now. Hayes Modem Installation Guide...
  • Page 51 Selecting a COM port in your Communications Software Program: After you have configured the COM port and IRQ setting in the Control Panel, you must select the same COM port in your communications software. Example: Selecting COM4 in a Communications Software Program: 1.

  • Page 52: General Troubleshooting

    If the CD or OH lights remain on after you have disconnected your OPTIMA Business modem, contact Customer Service. If you cannot communicate with the modem, make sure that you have properly installed your communication software. Hayes Modem Installation Guide...
  • Page 53 If the modem will not connect over the line to another modem... Check your modem and telephone connections, then try dialing the number on your phone. If you hear a high-pitched whistle, then another modem is answering the call. If the connections are secure and the number is correct, the modems may be having trouble negotiating.

  • Page 54: Fcc Part 15 Emissions Statement

    The FCC Registration Number. Items (2) and (4) are indicated on the label on the bottom case of the modem. The ringer equivalence number is used to determine how many devices can be connected to your telephone Hayes Modem Installation Guide...
  • Page 55 line. In most cases, the sum of the RENs of all devices on any one line should not exceed five (5.0). If too many devices are attached, they may not ring properly. If this device should malfunction, it may also cause harm to the telephone network; should this occur, this device should be disconnected from the network until the source of the problem can be determined and repair has been made.
  • Page 56 ALWAYS disconnect telephone cords from the modem prior to any subsequent opening of the host. Sweden External Modems & Internal Modem Cards Hayes Modem Installation Guide...
  • Page 57 Users in Sweden should be aware that Loop Disconnect (Pulse) Dialling as implemented on these products must NOT be used in Sweden. Australia External Modems & Internal Modem Cards Modems connected to the Australian telecommunications network must have a valid AUSTEL permit.
  • Page 58 If for some reason you must use pulse dialling, your communications program must be set up to record numbers using the following translation table: Number to be dialled: 0 1 2 3 4 5 6 7 8 9 Hayes Modem Installation Guide...
  • Page 59 Canada.) Who is Covered by This Warranty? This limited warranty (“Warranty”) is extended by Zoom Telephonics, Inc. (“Zoom”) only to the original end user purchaser of the accompanying HAYES HARDWARE PRODUCT (“Hardware”) and/or HAYES SOFTWARE PRODUCT (“Program”) (separately and together, “Product”).
  • Page 60 (This Guarantee applies to Products sold outside of the borders of North America.) Who is Covered by this Guarantee? This limited guarantee (“Guarantee”) is extended by Zoom Telephonics, Inc. (“Zoom”) only to the original end user purchaser of the accompanying HAYES HARDWARE PRODUCT (“Hardware”) and/or HAYES SOFTWARE PRODUCT (“Program”) (separately and together, “Product”) who purchased the Product from an authorized Zoom reseller.
  • Page 61 English version will prevail. Guarantee Period Hayes products sold outside of the borders of the United States of America or Canada include a two (2) year limited guarantee. An optional extended protection plan is also available in some countries, consisting of a free extension to the limited performance guarantee for a total of 5 years with product registration within 90 days of purchase.
  • Page 62 Zoom, a propria scelta, riparerà o sostituirà il prodotto e vi addebiterà il prezzo effettivo per la manutenzione fuori garanzia del prodotto, a meno che la fabbricazione o la distribuzione del prodotto stesso non sia stata cessata da Zoom a causa di obsolescenza tecnica. Hayes Modem Installation Guide...
  • Page 63 Statement of Copyright Restriction The program that you have purchased is copyrighted and your rights of ownership and use are subject to the limitations and restrictions imposed by the copyright laws and international treaty provisions outlined below. It is against the law to copy, reproduce or transmit (including without limitation, electronic transmission over any network) any part of the program except as provided by the Copyright Act of the United States (Title 17, United States Code) (the "Laws").

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