Troubleshooting - ACN Iris V User Manual

Troubleshooting

Troubleshooting
General Problems
Problem
I cannot turn on the power.
I cannot hear a dial tone
from the phone's handset.
I cannot hear a dial tone
from the phone's speakers.
I cannot make a call.
I cannot receive
incoming calls.
It's taking a long time for the
IRIS V to connect.
When I receive a call, the
screen is turned on, but
there is no ringing sound.
Solution
• Verify the power cable is connected correctly.
• Verify power outlet works by connecting a clock,
radio, or other device to it.
• Verify the handset is connected to the port on the
left side of the Videophone.
• Plug the ACN IRIS 5000 Videophone directly
into the modem or router. See
Connecting the Videophone to the
then hear a dial tone, there is a problem with the
router.
• Verify the internet cable is connected to the WAN
port or LAN port.
• Verify the handset is connected to Videophone.
• Power cycle the phone by disconnecting the DC
Power Connector and then reconnecting it.
• If a called party uses a Videophone installed on a
private network or firewall system, the call may not
be connected.
• If the Videophone is installed on a private network
or a firewall system, you may not receive calls
• Power cycle the phone by disconnecting the DC
Power Connector and then reconnecting it.
1. Unplug the power source from your modem.
2. Unplug the power source from your router.
3. Unplug the power source from the ACN IRIS 5000
Videophone.
4. Plug in the power source for the modem and wait
for it to connect to the Internet.
5. Plug in the power source for the router and wait for
it to connect to the modem and Internet.
6. Plug in the power source for the ACN IRIS 5000
Videophone.
• Verify the Ringtone Loudness setting is higher than
"0". See Settings: Configuring Keypad and
Chapter 13
Getting Started:
Network. If you
Sound.
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